FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Provide quality and timely support of the Group’s financial reporting functions (such as day to day accounting function, financial statements preparation and provide support to local business divisions on financial reporting related tasks) in accordance to AIA Group accounting policies and its related regulations.

• Lead the team to perform review and consolidate submissions from local business units for various external and internal reporting requirements
• Ensure all required financial reporting and analysis are provided to Group Office timely, accurately,
• Ensure information received from the local business units aligns with Group standards
• Support the Group financial reporting and analysis matters timely and satisfactory response on all queries to enable business decisions.
• Support and coordinate with various departments in rolling out activities like development, design, and implementation in relation to preparation of templates and financial statements to improve current processes and overall efficiency of the team.
• Develop and recommend areas for enhancements and improvements for the current systems and processes to meet the challenges and needs of stakeholders.
• Responsible to update Business Process Manuals, Control Checklist, Roles and Responsibilities Document and Training Materials as and when new improvement identified, implemented and communicated, and at least on an annual basis.
• Provide mentorship, guidance and support to team members in performing their tasks.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet financial reporting and/or other requirements.
• Support the Senior Manager in resource planning, including budgeting and monitoring, recruitment and training, employee engagement and development, performance reviews and appraisals, and succession planning.
• Encourage team members to stay updated on IFRS and/or Regulatory developments

Job requirements:

• Degree holder in Accountancy with professional qualification in ACCA or equivalent
• Minimum 8 years of relevant work experience gained within a multinational environment with regional exposure and/or accounting and auditing experiences in a big-size accounting firm
• 4 + years of supervisory or management experience in the above position

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Work as an internal SAP Cash Management (CM) and Bank Communication Management (BCM) consultant.
• Provide group IT solutions to finance operations team to support regulatory changes and transformation needs.

Unleash your potential and join us now!

Roles and Responsibilities

• Provide system solution in the field of liquidity management to meet business need (mainly but not limited to SAP CM and BCM)
• Evaluate change impact of a system solution
• Support of RFP or vendor/ product evaluation process
• Conduct end to end project implementation from design, configuration, testing, to cutover.
• Provide hyper-care support and knowledge transfer to the support team
• Manage small to medium size system improvement.
• Prepare/ maintain training manuals or user guides.
• Review existing process and identify solution to improve existing user experience
• Work as the escalation point of the daily support issue

Attractive benefits provided :-

Medical insurance

Work life balance

Hybrid working arrangement

Learning & development 

#LI-DNI 
#LI-DNP  

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Assist in managing a team of Claims processors, checkers and assessors to process claims transactions within the required benchmarks and in line with the Company and department goals

Job Responsibilities: ​

• Effectively handles and supervises team members in line with company policies and procedures, including those who are achieving personal work objectives and those who are under performing.

• Lead employees to meet quality, turnaround time and efficiency benchmark.

• Assist in planning resources to support day to day business needs by forecasting volume and arranging overtime where required.

• Involved in staff recruitment, coaching, training including new employee onboarding and providing career development planning.

• Create a work culture that is consistent with the Company’s mission and purpose with emphasis on AIA’s Operating Philosophy.

• Regularly communicate organization information through department meetings, one-on-one meetings, emails, and interpersonal communication.

• Actively involved in process improvement initiatives to improve productivity and quality of claims delivery.

• Organize and implement team engagement activities to foster closer team spirit and build work life balance environment.

• Actively manages key employee retention and development.

• Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements.

Job Requirements:

• Open experienced Senior Medical Claims Assessor, experience in leading team would be added advantage.

• A recognized tertiary Diploma / Bachelor’s Degree in Biology, Biotechnology, and Medical Science, Social Science, Business Management or equivalent qualifications.

• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.

• Self-motivated and customer orientated.

• Time management skills.

• Computer literate in Microsoft Office.

• Good commitment at work, good attitude, willing to learn.

• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).

• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for annual budget, expense forecast and expense analysis according to management's requirements.

Roles and Responsibilities:

Budget and rolling forecast

• Coordinate China and branch annual GOE budget preparation

• Perform rolling China GOE forecast and provide relevant analysis.

Expense management and analysis

• Conducts analytical review on GOE results and provides analysis to management on timely basis.

• Prepare presentations and analysis for regular MBR/QBR,  routine EXCO meeting, and other internal review meetings.

• Organized and review branch resource analysis on yearly basis to support efficiency improvement

• Responsible for E-budget application, budget transfer and incremental budget review.

Minimum Job Requirements:

• A master’s degree or above with major in Finance or Accounting. ACCA or CPA  is an advantage.

• At least 7 years related working experience, life insurance finance management is an advantage.

• Validated knowledge with business analysis and financial management mechanism, audit of big four and consultant of outstanding consulting firm is an advantage.

• Proficient PC applications skills, especially on Excel and Power Point;  knowledge in SAP/ BI/ BPC.

• Proficient presentation and interpersonal skills in English and mandarin

• Proactive and a problem solver with strong analytical and communication capability in a fast paced industry

• Working across boundaries, Communication, Planning and Organizing, Problem Solving, Business Insight, People Development

• Fast learner, proactive and motivated with integrity, trustworthy

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

We are currently sourcing a Senior Manager, General Advice Delivery to join our Financial Wellbeing team at AIA in Melbourne. AIAFW has a focus on accelerating growth through the middle market and within this role you will be responsible for ensuring an exceptional customer experience through our ‘General Advice’ delivery channel. You will have the opportunity to join us on our journey to significantly improve the customer experience of our current General Advice offering and play a major part in shaping this for AIA.

To be successful you will:

• Shape and build the general advice  division  to ensure AIA Financial Services clients receive affordable and reliable Life and health insurance solutions (via a digitally led multichannel approach)

• Ensure the consistency of ‘General Advice’ delivery regardless of lead origination, touchpoint or consultant, enabling a seamless experience for customers wanting to purchase insurance protection

• Supporting the definition and design of the end-to-end strategic customer journey & pathways, optimising business function and process through operational and technology enablers, (whilst factoring in regulatory considerations).

• Manage the operations of the Direct Life Insurance and General  Advice teams including design of the strategic acquisition and conversion model, leading the people and overall performance.

• Lead the development of the strategy and the delivery of the technology enablers to support the general advice digital and tech strategy, CX & UX and realise our digitally led multi-channel approach

To be successful you will:

• Have demonstrated experience developing and working in a similar Direct Life or General advice team

• RG146 qualified

• Strong Retail insurance and Underwriting competence would be advantageous

• Exceptional customer engagement skills and the ability to implement change

• Solid understanding of industry, regulatory and competitor issues as relevant to interests and outcomes for customers within Financial Services or Insurance

• Proven experience in customer advocacy and comparable client focused or advisory role

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Access additional leave days a year to recharge and refresh yourself

• Work with supportive and inclusive managers

• Flexible working arrangements

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world’s leading science-backed wellbeing program – we’ve started a movement to make Australia the healthiest, best protected nation in the world.
 

AIA is different. Are you?
 

Join an organisation that helps people live better every single day, apply via the link.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

• Reporting to Head of Interest Rate Hedging and Strategic Initiatives and proposing and managing the hedging strategies.
• Regular monitoring of hedge positions and ensure successful and timely delivery of hedge strategies

Roles and Responsibilities:

• Propose hedge and strategic initiatives, enhance existing hedge strategies and support any requirements needed including stakeholder communications for approval of framework and ongoing management
• Manage financial projections, analytical studies and modelling approach related to hedging and other investment strategy analysis, including capital, embedded value, IFRS and investment return
• Design and guide subordinates to implement tools for asset liability position monitoring, hedging analysis and fiancial metrics projection related to hedging initiatives
• Design and prepare management information (MI) related to ALM/SAA matters for relevant committees
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
• Ensure the compliance of various capital and risk management requirement from Group Office and regulator on daily work

Minimum Job Requirements:

• University / College graduate in Mathematics, Statistics, Actuarial Science, Financial Mathematics or relevant subject plus at least 7 years of relevant experience
• Sound people management and analytical skills.
• Good communication, presentation and project management skills.
• Possess business acumen, be innovative and self-driven.
• Ability to deal with and handle multiple and changing priorities.
• Knowledge in insurance products and various financial reporting bases
• Knowledge in asset liability management and economic based capital regime will be an advantage
• Proficiency in Business Software
• You are required to obtain relevant licence if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

协助机构负责人分解和落实业务发展战略和规划，管理营销员业务品质和销售行为，推动达成各项关键考核指标。

岗位职责

1，策略规划：

• 协助机构负责人分解和落实业务发展战略和规划, 达成各项关键考核指标。

2，业绩推动：

• 指导各类营销员活动，如创业说明会、客户答谢会、产品大讲堂等，推动业务发展；
• 协助家族主管会的举办，给予业务主管建议和意见，协助其提升管理能力；
• 指导主管商业计划的制定并提出改善方案；
• 通过面谈、辅导等方式及时了解营销员需求，协助其提升产能；
• 督促推动并执行各类业务发展活动，如业务竞赛、业务加油站、增员项目等，确保其有效实施。

3，日常工作：

• 营管处晨会的经营与管理；
• 公司信息的传达与宣导；
• 协调所负责区域和公司相关部门的关系，处理日常行政事务；
• 指导下属员工处理营销员的意见、建议和投诉；
• 辅导下属员工提升个人业务能。

4，营销员业务品质和销售行为管理

• 在业务会议中推广业务品质和合规经营理念；
• 协助合规等部门对营销员进行合规和纪律管理；
• 及时发现并报告营销员团队中存在业务品质风险和异常业务行为。

5，为了满足业务需求，完成其他主管分配的临时性任务。

基本要求：

• 本科或以上学历
• 5年以上相关工作经验
• 系统的业务管理结构和保险经营环境知识
• 强大的领导力
• 基础业务培训及资源管理技能
• 优秀的分析和决策能力
• 卓越的沟通和演讲技巧
• 扎实的项目管理技巧

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About the Role

The main objectives of this position are to manage general account and ILP funds that invest in external mandates/funds within Equities, reporting to the Head of Global Equities, in order to consistently deliver alpha from investments in equity markets, with a focus on risk control as per agreed volatility budget/constraints of each portfolio.

The Global Equity team will collaborate with relevant investment professionals to develop appropriate mandates for equity portfolios, execute portfolio management, and report performance attributes to stakeholders.

The team is expected to work seamlessly and manage communications with Group Investment, Business Divisions and AIAIM to achieve its objectives.

Responsibilities:

• Work hand-in-hand with the Head of Global Equities to manage and construct outsourced equity portfolios, from idea generation/fund selection to investment due diligence and portfolio construction, to meet the portfolio’s overall risk and return targets.
• Provide regular analysis and assessment of the portfolio, including regular manager review, including where needed to develop tools and reports to handle risk and performance
• Build research expertise and develop analytical tools to support decision making and propose recommendations and solutions required for global equities allocation
• Keep abreast of relevant global developments in the capital markets so as to help in idea generation for the overall portfolio and provide the Global equities team’s input into the Listed equities process.
• Actively contribute to the Group’s TAA process to aid formulation of factor/regional views from a global equity context as well as provide an outlook on equity markets.
• Report portfolio performance and attribution to BU CIO and stakeholders
• Be both a teammate and a coach/mentor for the other team members as the team grows and expands

Requirements:

• At least 5 years of funds selection/research experience
• 2 years’ experience in an asset allocation/portfolio manager role.
• Strong expertise in Equities demonstrated by a well-defined and consistent investment process, with a demonstrated success of investment performance.
• Outstanding technical proficiency, understanding of investment strategies and their implications, as well as implementation and value enhancement strategies in the physical, fund and derivative markets.
• Strong operational understanding, experience with transition management and familiarity with tactical trading or risk mitigation overlays.
• Experience working with or in an Insurance AMCO a plus.
• Excellent interpersonal and engagement skills. Outstanding reputation as a great teammate.
• Post graduate degree in business, finance, economics or related fields, CFA preferred.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

[팀/포지션 요약]

고객플랫폼팀은 AIA생명의 고객 대면 Digital 채널 및 Platform을 구축/운영하며, AIA 생명의 대면 고객 만족도 향상을 목표로 합니다.

이 포지션은 헬스케어 모바일 플랫폼(Vitality) 개발/유지 보수, 파트너와 협력하여 모바일 앱/시스템을 안정적으로 관리하여 고객 서비스가 원활하게 운영될 수 있도록 합니다.

[주요 업무]

- MS Azure Cloud 환경 기반의 Mobile App 개발 및 운영에 대한 이해도를 바탕으로 비즈니스와 IT개발/유지 보수, 파트너와 협업을 통해 안정적으로 Vitality Mobile 플랫폼 운영 관리

- 고객 관점에서 Vitality Mobile App 기능 및 성능을 지속적으로 개선하기 위한 전략을 수립/실행하여 사용자 경험 향상

- 비즈니스의 요구 사항을 이해하고 효과적으로 해결

- Mobile App 프로세스 및 플랫폼 개선을 위해 기능, 요건 정리, 프로젝트 일정 관리

- Mobile App 개발 및 운영 프로세스 우선순위 관리 및 진행 사항 커뮤니케이션

- Mobile App 서비스 모니터링을 통해 안정성을 유지하고 빠른 장애 대응 및 장애 원인 보완 및 개선

- Mobile 플랫폼 관련 데이터, 외부 파트너, 비용, IT 자산 및 계약 관리

- Mobile App 서비스 운영을 위한 비즈니스, 고객 콜센터, Vendor / Partners와 협업

[자격 요건]

- Mobile app 개발, 운영 관리 업무 10년 이상의 경력

- Service Env – Cloud (MS Azure preferred) 기반에서 Mobile app서비스 운영 경험

- 영어 커뮤니케이션 능력 (중급 이상)

- 이해 관계자와의 협업 및 업무 조율 능력

* 우대사항

- Frontend 및 Backend 개발 경험

- 보험, 헬스 케어 또는 멤버십 플랫폼 서비스 개발/운영 관리 경험

- 다국적 기업 근무한 경험

[근무조건]

- 고용형태: 정규직

- 급여 및 복지조건 : 회사 내규에 따름

- 근무지역 : 서울 중구 통일로2길 16, AIA타워

[전형절차]

- 서류전형 > 면접전형 > 스크리닝/채용검진 > 최종합격

- 전형일정 및 각 전형별 결과 발표는 이메일을 통하여 면접 대상자에게 개별 안내 드립니다.

[접수방법 및 기간]

- 지원방법 : AIA 채용 사이트 접속하여 해당 공고 선택 후 지원

- 제출서류 : 국문, 영문 이력서, 자기소개서

- 접수기간 : 채용시까지 (지원서가 접수된 순서대로 검토하며, 채용후보자가 조기에 선발되는 경우 접수기간 중이라도 채용 공고 종료 가능함)

[유의사항]

- 국가등록장애인 및 보훈대상자 등 취업보호대상자는 관계 법령에 의거하여 우대합니다.

- 구직자 본인의 용모, 키, 체중, 출신지역, 혼인여부, 재산과 구직자 본인의 직계 존비속 및 형제자매의 학력, 직업, 재산의 정보는 기재하지 마시기 바랍니다.

- 지원서 내용이 사실이 아니거나, 부정한 행위(예: 채용청탁 등)를 통해 합격한 사실이 확인된 경우, 합격 및 입사가 취소될 수 있습니다.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• Work with superior(s) to manage the services provided to walk-in customers, at Customer Service Centre(s) are delivered in accordance with the department’s quality objective and in line with the Company’s operating philosophy and principles.
• Act as an advocate of Customer Experience Transformation Program (CETP) and Ease of Doing Business (EODB).

Roles and Responsibilities:

Workflow Management

Ensure the centre’s environment, traffic, resources and service workflow are smooth and proper.

• Serve as the centre in charge when superior is not around and to oversee the PRC service at Wealth Select Centre on Saturday and Public Holidays.
• Do good traffic control.
• Make good resources' planning.
• Customer enquiries, requests and complaints are handled effectively and efficiently.
• Implement documented procedures, service benchmarks, regulatory requirements, company’s policies and practices.
• Give appropriate advices or approval on customer requests in relation to policy matters with reference to applicable guidelines.
• Resolve complaints escalated from subordinates
• Create good customer experience via seamless workflow and collaboration with working partners.

Staff Training and Mentoring

Act as a trainer and monitor team members’ performance.

• Identify training needs of team members on both hard and soft skills and prepare pertinent training plans.
• Report regularly to superior(s) on team members’ performance.
• Empower team members to work towards Company’s service direction.

Quality Assurance

Ensure quality services are provided to customers and strike for service excellence.

• Uplift service standard, consistency, alignment and flexibility.
• Make market intelligence and benchmarking. Bring in good practices.
• Collect customer feedback and take improvement actions where necessary.
• Update service manuals/guidelines/procedures.
• Conduct investigation for complaint/non-compliant cases and report findings timely.
• Take corrective/remedial action to salvage operations deficiencies/service gaps.
• Initiate and implement service enhancement items to uplift customer experience and operation efficiency.

Report Management

Prepare reports with quality and within timeline.

• Consolidate and analyze data
• Identify areas for improvement and action plans.

Stakeholder Management

Build up close and cordial relationship across teams to facilitate daily operations.

• Mitigate team conflicts and communication problems.
• Maintain harmonious relationship.
• Be responsive to enquiries and requests.
• Balance the interests of different parties.

Advocate of CETP and EODB

Act as an advocate of CETP and EODB to facilitate the development of CETP and EODB in S&O.

• Participate in service enhancement related projects.
• Engage team members in support of CETP and EODB.
• Be a role model to foster the staff proposition “Challenge”, “Empowerment” and “Growth”.

Other Responsibilities

• Perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.

Minimum Job Requirements:

• University / College graduate with 4-5 years’ proven experience OR Form Five plus at least 7-8 years’ working experience
• Solid knowledge of life insurance
• Good communication and interpersonal skills
• Service-oriented and self-motivated
• Able to deal with difficult customers
• Positive to changes and challenges
• Proficient in both spoken and written English and Chinese including Mandarin
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Come join the dynamic Enterprise Agility team at AIA Singapore as an Agile Transformation Manager. You will be responsible for driving business impact across our divisions using principles of Lean Agile.

AIA Singapore is undergoing an enterprise level transformation to create a leaner, faster and more connected organization and the Enterprise Agility team is key to enabling this transition. This role will support multiple initiatives across different teams and divisions to drive successful Agile delivery and enable the new way of working.

You would ideally have experience in either one of these domains:
o Change Management & Communications
o Software Engineering or Solution Architecture (using Agile methodology)
o Delivery Management or Project Management (using Agile delivery)
o Agile Product Management

What you will do:

• Drive and support successful business impact for strategic AIA initiatives across our divisions and teams, through impact-focused Agile delivery support, facilitation and coaching.

• Proactively help teams navigate structural, behavioural, process and delivery problems using a blend of your Lean Agile experience and domain expertise.

• Support everyone from leadership to delivery teams adopt, adapt and scale Agility as an experienced Lean-Agile transformation expert with practical and actionable guidance.

• Design, develop and deliver engaging trainings, workshops and events to both technology and business at project, team and organizational levels.

• Use data driven approach to help teams setup the right metrics to baseline, track and measure their progress for both technical and business teams.

• Lead the local Agile community to evangelize and scale Agility across the organization through enablement, trainings, awareness and promotional activities.

What you should have:

• Influencing and relationship building skills at all levels from delivery teams to senior leadership.

• Communication and presentation skills, able to articulate ideas and concepts into easy to digest information.

• Good commercial acumen, able to articulate and make decisions around business impact.

• Excellent skills in delivering training and coaching both virtually and face to face.

• Comfortable with ambiguity and able to help others navigate uncertainty.

Who you are:

• You are a self-starter, with the ability to ideate, plan, and execute Agile related initiatives to support new ways of working

• You have the battle scars of Agile Delivery or Agile Transformation from your previous experiences and can be credible when guiding or coaching others to help solve business problems.

• You have deep experience in coaching teams within a digital and innovation environment, through the adoption of agile practices and by driving or supporting agile transformation programs in large organizations.

• You are passionate about agile, innovation and change and are excited to promote and embed them across the organization.

• You are courageous and comfortable coaching and challenging teams and senior leaders.

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

Support to manage the actuarial valuation and analysis for financial reporting under IFRS 17, to produce the financial KPIs for IFRS metrics, business plan and regular forecasting to assist the financial management

Roles and Responsibilities:

• Actuarial Valuation: Support to manage the IFRS 17 financial reporting on a regular basis, ensure detailed analysis on the movements in key financials and identify the underlying key drivers for the financial results; Support to manage the auditor engagement for regular reporting
• Financial Management: Support to prepare the annual budget exercise, perform regular forecast on financial KPIs, highlight the risks and opportunities as part of financial management for meeting Group’s financial objectives; Assess the impacts from assumption changes to facilitate the decisions
• Governance & Controls: Ensure best practice for process & controls, process being clearly documented audit trail of actuarial valuations including data, models, assumptions and analysis to support the delivery of high-quality financial results and analysis
• Ad-hoc Analysis: Perform the ad-hoc analysis, deep-dive analysis or impact assessment to reveal the financial implications; Identify areas on improving the efficiency and optimizing the reporting process through process enhancement and automation

Minimum Job Requirements:

• University / College graduate in Actuarial Science or related disciplines
• Minimum 4 years of relevant experience
• Good progress in Actuarial professional examination
• Knowledge in insurance products and IFRS 4 / IFRS 17 will be an asset
• Ability to investigate complex technical issues and communicate the findings and implications
• Proficiency in Actuarial Software – Prophet, especially Prophet ALS is a plus
• Sound knowledge in IFRS 17-related actuarial and accounting system, e.g. SAS sub-ledger is a plus
• Good command of written and spoken English and Chinese
• Proficient in MS Office and data analysis techniques is essential

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Lead and manage the services provided to customers, salesforces (“customer”) at AIA Wealth Select Centre(s) and different service touchpoints are well delivered in accordance with management’s expectation and in line with the Company’s operating philosophy and principles.
• Act as an advocate if Customer Experience Transformation Program (CETP) and Ease of Doing Business (EODB).

Roles and Responsibilities:

Operation Management

Ensure smooth operations at service counters.

• Assign duties, leaves and shifts properly.
• Ensure entry proof verification, pending follow-up, document verification and payment are well managed.
• Ensure customer enquiries, requests and complaints are handled effectively and efficiently.
• Ensure proper servicing environment for customers.
• Ensure the centre’s traffic is effectively controlled.
• Ensure mobile service is properly managed.
• Ensure team’s operations are in compliance with the documented procedures, service benchmarks, regulatory requirements, company’s policies and practices.
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements.
• Give appropriate advices or approval on customer requests in relation to policy matters with reference to applicable guidelines.
• Review team’s workflow as well as operating systems regularly to ensure effectiveness in daily operations.
• Conduct investigation for complaint/non-complaint cases and report findings timely.
• Work across teams to provide one stop, one resolution services to customers.

People Management

Monitor team members’ performance, enhance their competencies and engagement.

• Ensure proper training and coaching are given to team members.
• Assign tasks according to competencies and monitor performance.
• Empower and develop team members through sharing, training, mentoring, coaching and counseling.
• Create opportunities and motivate team members to enhance competencies and performance.
• Coach and mentor high performers/potential talent in order to develop successors.
• Review performance with team members regularly through one-to-one or team meetings.
• Address and resolve team members’’ conflicts and grievances.
• Lead team to work Company’s service direction and culture.
• Build up close and cordial relationship across teams to facilitate daily operations.

Quality Assurance

Ensure service quality with continuous improvement.

• Ensure service standard, consistency, alignment and flexibility to accommodate customer’s needs.
• Make market intelligence and benchmark to ensure our services are competitive in the market.
• Collect customer feedback and take improvement actions where necessary.
• Review and update service manuals/guidelines regularly and where needed.
• Initiate and implement service enhancement items to uplift customer experience and operation efficiency

Resources Planning

Well plan resources and make flexible arrangement to meet business needs.

• Plan roster in advance and ensure proper manpower arrangement.
• Review resources regularly to ensure sufficient manpower and facilities.
• Identify gaps and find ways to remedy the situation.

Report Management

Ensure quality reports are produced.

• Ensure reports are issued with accuracy and within timeframe.
• Analyze report data and findings. Identify areas for improvement. Suggest improvement action plans.

Stakeholder Management

Manage the relationship with internal and external working partners to ensure building of favorable relationship to facilitate task accomplishment.

• Mitigate team conflicts and communication problems.
• Maintain harmonious relationship.
• Be responsive to enquiries and requests.
• Balance the interest of different parties.

Advocate of CETP and EODB

Act as an advocate of CETP and EODB to facilitate the development of CETP and EODB in S&O.

• Participate in service enhancement related projects.
• Engage team members in support of CETP and EODB.
• Be a role model to foster the staff proposition “Challenge”, “Empowerment” and “Growth”.

Other Responsibilities

• Perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.

Minimum Job Requirements:

• University / College graduate with 5-7 years’ relevant experience, of which 2 years to be in supervisory /managerial positions.
• Solid knowledge of life insurance.
• Good communication and interpersonal skills.
• Training and counseling skills.
• Service-oriented and self-motivated.
• Able to deal with difficult customers.
• Positive to changes and challenges.
• Decisive and flexible.
• Proficient in both spoken and written English and Chinese including Mandarin.

Others:

• You are required to obtain relevant license if your job involves in regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

Support the delivery of IFRS 9 & 17 financial analyses on balance sheet, income statement and disclosure notes and review on accounting policy and methodology. Support the result announcement process and provide insightful analyses to support management’s decision making.

Roles and Responsibilities:

IFRS 9 & 17 financial analyses and methodology review

• Consolidate, review and analyze the Group’s IFRS 9 & 17 balance sheet, income statement and disclosure notes.

• Support the preparation of relevant Group’s IFRS 9 & 17 reports, board materials, external disclosure materials etc.

• Support the review on IFRS accounting policy and methodology.

• Support the initiatives to enhance IFRS analytics and forecasting capability.

• Provide support to local business units and proactively work with local business units on IFRS analytics related matters.

Results announcement

• Provide support to the Group’s external financial result announcement process.

• Collect, interpret and review financial information and data

• Produce financial reports related to quarterly results announcement

• Analyze and summarize financial and operational information to support and drive business forward

• Support development of financial information models and database

• Coordinate logistics and prepare materials for management meetings and presentations

Minimum Job Requirements:

• Degree/Master holder in actuarial science / finance / accounting or other business disciplines

• Qualified Actuary / Accountant, or good progress in actuarial professional examination

• Strong understanding of financial reports and insurance business

• Experience with publicly traded company is preferred

• Team player, driven, self-motivated, flexible and enjoy challenges

• Strong problem solving and analytical skills

• Strong communication (verbal, written, graphic) and presentation skills; fluent in spoken and written Chinese is preferred

• Proficiency with the Microsoft Word, Excel and PowerPoint

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for developing and facilitating relevant processes to ensure efficient information exchange and close integration and collaboration of various investment-related parties

• Administer and maintain client accounts
• Serve as the liaison between portfolio management, trading desk, operational staff and clients
• Involve in portfolio maintenance and review, balance accounts and respond to portfolio managers and client inquires
[Use this profile for positions covering both middle and back office operations]

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.