Your responsibility is to ensure that the Subaru Way of high level of Customer Service effectiveness is achieved and maintained within each of the Markets, while improving customer service experience and creating engaged customers through:

• Coordinating with local Customer Service teams (across all the Markets in which we operate) whose primary duties include answering customer queries and resolving customer issues, as well as monitoring the progress of customer cases for customer success.

• Collaborating with all internal stakeholders to take ownership of customer issues and follow problems through to resolution.

• Resolving escalated issues and ensuring prompt turnaround with consistent quality in consultation with internal stakeholders

• Analysing statistics and compiling accurate reports

• Supporting Regional management in supervising local teams in adhering to and managing the budget while maintaining an orderly workflow according to priorities

• Promoting and encouraging cooperation and teamwork within the Markets, between departments to benchmark and adopt best practices.

• Developing, monitoring, and analyzing Customer Service key performance indicators for the Markets and driving recommendations for improvement measures

• Supporting Regional management with implementing process improvements/changes that ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.

• Reviewing and upgrading procedures to enhance the level of service provided to Subaru customers while promoting work process simplification initiatives.

Requirements and skills

• Prior experience in a similar role in Customer Service and/or automotive industry

• Ability to work well in matrix environments requiring you to work with various stakeholders.

• Strong project management skills with emphasis on successful project completion

• Ability to handle multiple priorities and work under pressure.

• Ability to develop solutions together with internal stakeholders.

• Excellent analytical and troubleshooting skills.

• Working knowledge of management methods and techniques

• Proficiency in English and Chinese (Traditional Script) will be advantageous.

• Awareness of industry’s latest technology trends and applications

• Ability to think strategically and to lead.

• Strong client-facing and communication – including writing – skills

• Diploma or degree in Business Administration, Automotive Technology or related field

• Working knowledge of MS Teams, Word, Excel, Powerpoint etc

Thank you for your interest in this position, and we regret that only short-listed candidates will be notified.

Applications are invited for the position of Executive Support Officer, based at Council's Administration Centre. The successful applicant shall be responsible for the provision of secretarial and administrative support to the Executive Services Branch and to act as the Personal Assistant to the Director Corporate and Community Services. For more information about Inverell Shire Council and the Corporate Support Coordinator position please click here to access the Position Profile.  Applicants should address the following Selection Criteria: Essential: Qualifications • Higher School Certificate or NSW School Certificate Record of School Achievement with satisfactory experience.  • Class C (1A) Drivers Licence.  Skills and Experience • Sound demonstrated secretarial and administrative skills. • Capacity to operate in an office environment using Word, Excel, Outlook, Power Point and other general office computer applications.• Demonstrated high degree of confidentiality.• Demonstrated ability, experience and commitment to excellence in customer service.• Demonstrated outstanding written communication skills.  Desirable: Qualifications • Previous experience in Local Government • Commencement,…

Click here to view more detail / apply for Executive Support Officer

• MNC
• Up to S$3,200
• Minimum 2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive.

RESPONSIBILITIES:

• Responding promptly to customer inquiries
• Processing and coordinating customers’ orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channels
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
• Good understanding and knowledge of company’s products
• Generates and processes new sales leads as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports for the sales team

REQUIREMENTS:

• Diploma in Business or related disciplines
• Minimum 2 years of related experience in Customer Service, preferably with food & beverage exposure
• Positive attitude and customer service minded
• Proficient in Microsoft Office applications (Excel, Words)

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours + Rotating Saturday (half day)
• Salary: Up to S$3,200 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – florence.pang@achievegroup.asia

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Industry : Aviation

Location : Loyang, near pasir ris

Responsibilities

• Issue quotations, acknowledge customer purchase orders and send invoices
• Ensure customers’ orders are processed promptly and accurately
• Ensure coordination on stock readiness, availability and delivery schedules
• Respond customer queries and expedite requests
• Ensure delivery and customer requirements are met
• Undertake ad-hoc duties as assigned.

Requirements

• Diploma in Business or Engineering or equivalent
• At least 2 years of working experience in a customer service function
• A team player, meticulous and self-motivated with a positive attitude
• Able to work independently in a fast-paced environment
• Possess good problem solving and communication skills
• Proficiency in MS Office

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Entry Level with Diploma /Degree education background can also apply

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Main Duties :

* To ensure smooth transactions and coordination of order processing

between sales, production, and logistics.

POSITION REPORT TO :

* Customer Service Manager

RESPONSIBILITIES & ACTIVITIES SUMMARY :

* Responsible for the full spectrum of order processing (e.g. Sales

orders, Refill orders, Consignment orders, Samples requests &

Transfer orders, etc)

* Work closely with Sales Managers to ensure all orders are processed

promptly and accurately into the system on the same working day.

* Assist Sales Managers in updating prices, sales conditions,

information, contracts, etc. in the SalesForce System whenever

necessary

* Monitor orders and communicate order status to customers

* Coordinates with the Logistics Team closely to ensure on-time

delivery and provide a complete set of required documents to the

customer promptly.

* Review shipping documents and ensure documents are in full

* Coordinates with the Logistics Team closely to ensure on-time

delivery and provide a complete set of required documents to the

customer promptly.

* Follow up with customers on overdue invoices and payments

* Handles customer requests on technical documents, shipping

documents, etc.

* Works with Commercial and Technical teams to handle customer

coordinating returns, credits, replacements, etc. tender information,

coordinating returns, credits, replacements, etc.

* Provide administrative support and any other duties as assigned by

CS manager

* Follow company procedures and policies

COMMUNICATION PARTIES :

Internal: All staff levels.

External: Armor SA-China-Korea-Japan, Customer, Freight Forwarder.

REQUIREMENTS :

Qualification/Skills :

1. Minimum Diploma or equivalent.

2. Good interpersonal and communication skills.

3. Good organization skills and a team player.

Experience :

1. At least 2-3 years of Customer Service experience.

2. Familiar with computers.

3. Familiar applications Excel, Word, PowerPoint...

4. SAP Knowledge

Personal Quality :

1. Fluent in speaking and writing English.

2. Socialize.

3. Positive attitude.

​Basic Salary: SGD$2.8K

Prefer candidate stay in East

ℹ️ About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (600+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/

Role Description

We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Service Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers and tenants, and coordinating viewings. You will need to be fast, organised, and meticulous when sharing and collecting information from potential buyers or tenants. If you have the ability to always smile and strive to make our clients happy, then we want you.

Duties & Responsibilities

• Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls);
• Search for information within our CRM to deliver accurate answers to questions from potential buyers and tenants whilst entering any new data into the listings to enrich the information;
• Qualify potential buyers and tenants expressing interest in Propseller listings;
• Coordinate and schedule property viewings for buyers and tenants against the schedule of the assigned Real Estate Consultants to meet team targets and maximise sales opportunities for each call/enquiry;
• Track and update your team tasks and activities through our in-house tech platform;
• Produce regular reports and conduct improvement-sharing sessions;
• Support ad-hoc tasks and projects from time to time.

Ideal Candidate

You have at least 1 year of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.

Requirements

• Diploma or equivalent;
• Experience in customer service/sales support/call center would be beneficial;
• Must be fluent in written and spoken English as the role requires the candidate to answer inquiries via online chatroom or phone;
• Proficient in Google Suite / MS Office and with computers in general;
• Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts;
• Organised and able to multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic;
• Fast and accurate: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast;
• Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks;
• Can-do attitude Problem-solver: You are a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.

You Get

• Central, iconic office near Lavender, Bendemeer, and Farrer Park MRTs;
• State-of-the-art-tools: MacBook Pro and Jabra Headset;
• All training provided (Sales, Real Estate, CRMs). Be ready to learn a lot;
• Opportunity to make history and help thousands of people with the biggest financial decision of a lifetime.

Recruiting Process

Ideal length: 2 weeks

If your application is selected:

1. Interview 1 (30 min) – Online Introductory Call
2. Interview 2 (1 hr) – Online/Physical: Discussion and live case with our Operations Manager
3. Interview 3 (1hr) – Online/Physical: Meet with our VP of Operations
4. Compensated 2-day on-the-job test
5. Welcome aboard!

Compensation

S$2,300 to S$2,700 / month + up to S$300 / month bonus + Stock options

• To provide excellent customer services
• Handle and manage customers' enquiries
• Answer and manage phone calls, booking appointment
• Booking appointment, follow up, and reminder call for customers
• Key in data into the system
• Maintain the clealiness and tidiness of the spa
• Promote current promotion, spa package and products to customers
• Schedule the appointment for therapist
• Other ad-hoc duties assigned by Management

Responsibilities and Duties

· Perform social and financial assessment of referrals including financial counselling to patients and their families.

· Provide the necessary recommendations in the assessments.

· Prepare monthly statistical analysis, reports and submissions to key stakeholders in a timely manner.

· Assist in developing and implementing quality improvement initiatives to streamline department operations, to enhance patient outcomes and satisfaction.

Job Requirements:

· Degree in Social Work or equivalent, preferably with 3 years’ social work experience.

· Must have an interest to work with the elderly in a hospital environment.

· Can work independently and under pressure.

· High level of competence with statistical analysis tools and proficient in Microsoft Office

applications, in particular, Microsoft Excel.

• MNC
• Minimum 2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive.

RESPONSIBILITIES:

• Responding promptly to customer inquiries
• Processing and coordinating customers’ orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channels
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
• Good understanding and knowledge of company’s products
• Generates and processes new sales leads as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports for the sales team

REQUIREMENTS:

• Diploma in Business or related disciplines
• Minimum 2 years of related experience in Customer Service, preferably with food & beverage exposure
• Positive attitude and customer service minded
• Proficient in Microsoft Office applications (Excel, Words)

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours + Rotating Saturday (half day)
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – florence.pang@achievegroup.asia

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Do you have a knack for building relationships with customers?

Are you passionate about creating a personalised service experience?

Then we want YOU!

Reporting to the Branch Manager, you will be integral to the success of Caring Skin throughout this exhilarating expansion phase.

Be part of our growth!

Core Responsibilities:

• Provide customers at the front desk with total customer service that delivers Caring Experience
• Act as an ambassador for the brand, projecting the brand image and culture
• Attend to walk-in and in-coming call/email enquiries professionally
• Handle all customers’ requests promptly and that they are resolved to customers’ satisfaction
• Maintain a high level of customer service satisfaction by ensuring delivering of excellent customer service by the team (applicable to senior CSO)
• Build good rapport and establish good relationships with the customers to achieve a high level of customer retention and service experience
• Keep interactions with customers in a professional and positive manner, with tact and care
• Be familiar with the products and services to communicate and explain to customers confidently
• Assist in the performing of skin analysis for customers
• Follow up with clients on skin conditions, treatment progress and appointment scheduling
• Handle appointment booking and scheduling for customers efficiently and effectively
• Work positively and collaboratively as part of a team within the branch and across other functions/departments to ensure customers’ needs are fulfilled effectively
• What you can bring to the team:
• Your customer focus and service orientation are exceptional
• Your service-oriented nature is evident
• You are resourceful and problem-solving with a solution-oriented attitude
• You are a good communicator and have good interaction skills
• Your organizational and planning skills, combined with your ability to multitask, are excellent
• Teamwork makes you a good player

What You'll need:

• Only Singaporeans to apply
• Minimum 1 year work experience for Junior CSO
• Good command of spoken and written English
• Passion for beauty with skin knowledge is a plus!
• Must be willing to work retail hours, weekends and public holidays

Why Caring Skin:

At Caring Skin, we are committed to be a good company that creates great value, impacting lives with our high-quality skin care solution, and be the place of choice for customers and employees.

We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.

By joining Caring Skin, you can make a difference on the lives of others with the potential you can bring to the team, and through our holistic skincare solution.

You will get to enjoy:

• Special incentives and rewards programs
• Referral Incentives
• AWS and Annual Performance Bonus
• Medical benefits
• Dental benefits
• External training and development opportunities
• Products and Services Benefits
• Progression track to Senior or Managerial position
• Convenient work locations (near MRT)

Interested applicants are invited to Apply Now with your updated resume

You may also text to 8779 0917.

We regret that only shortlisted candidates will be notified.

Thank you for applying

Roles & Responsibilities

• Prepares and respond to customer inquiries by studying products, services, and customer service processes.
• Co-ordinate and monitor shipments with contractors and vendors and update both internal & external stakeholders.
• Engage in departmental discussions to resolve customer issues pertaining to operations, customer service or any other sales-related issues.
• Assist on day-to-day logistics & fleet related operations (import-export clearance, documentation, expediting, M&R, inventory control etc.)
• Performs data entry, opening & closing of files and costing preparation subsequent to invoice generation.
• Assist in the preparation of RFQ, Pricing & Quotations.

Requirements

• Degree education in Logistics or possesses a Chemistry background.
• Relevant work experience in the Logistics or Transportation field with no less than 3 years in the related industry is a must
• Experience in tank freight operations, fleet control & management & Tanks leasing.
• Technical knowledge and experience in handling M&R of ISO Tanks.
• Knowledge of DG cargo including IMDG/IATA is a must.
• Able to make tradenet declaration and familiar with Certificate of Origin
• Japanese speaking is a must.
• Able to start work immediately will have an added advantage

About AMTD PolicyPal

Under AMTD Digital and AMTD InsurTech Group, AMTD PolicyPal is a leading Singapore-based InsurTech company that believes in bringing technology and insurance together for families and communities to manage their insurance needs. AMTD PolicyPal also operates a proprietary policy management platform that helps over 100,000 users easily track all their insurance policies on a single app.

AMTD PolicyPal Group owns two subsidiary entities, Baoxianbaobao and PolicyPal Tech. Baoxianbaobao is an insurance broker and exempt financial adviser licensed regulated by the Monetary Authority of Singapore with the mission of helping people make the right choice for their protection needs and provide affordable financial products.

You will be:
Come join us and be part of PolicyPal’s business team to enable consumers to learn about personal finance and planning for their financial freedom. Here at PolicyPal, we strive to provide opportunities for our team to learn, grow and thrive.

Responsibilities:

1. To provide prompt, excellent and end to end customer service for customers:

• seeking to purchase any insurance product
• require assistance with claims
• renewing their policies
• general product inquiries
• on all touch points for Insurance

2. To ensure that CRM and dashboard are updated daily with all relevant information.

Requirements:

• Certificate in General Insurance (BCP, PGI, CGI)
• CMFAS certifications in Life and Health Insurance (M5, HI, M9, M9A)
• 1-2 years of insurance sales experience

Soft Skills:

• Customer oriented, sharp mind and superior communication skills
• Hungry with high sense of urgency
• Possess a strong learning mindset.
• Ability to perform in a fast-paced and growth-charged environment
• Passionate about FinTech and InsurTech

For fresh graduates with no experience and who are keen to be part of the fintech industry, we will be also glad to speak to you if you possess the relevant soft skills.