Duties and Responsibilities

• Assist the Asst.Training Manager in implementation of any other HR projects.
• To conduct introduction training for all direct new hires and incorporate relevant safety standards into all training programs and procedures.
• To work towards developing the knowledge, skills, and competencies of operators at assigned process.
• Deliver "On the Job" training to operators in order to achieve required standards and performance.
• To ensure all shop floor employees are adequately trained for job assigned and to maintain their training records for QMS purpose.
• To evaluate efficiency of operators, their jobs, and adherence to work instructions and or company policies and propose actions towards improvement.
• To create SOP/WI if needed.
• Submit weekly and monthly report.
• Manage multiple new hired employees at a time
• Performs regular process audits of personnel, tooling and equipment in assigned areas.

 

Knowledge, Skills, & Abilities Required:

• Good command in English and Bahasa Malaysia and other language is advantage.
• Able to communicate effectively and sensitively.
• With good attendance and work quality.
• Knowledge in ISO9001:2000 is and added advantage
• Proficient in PowerPoint, Outlook, Word, and Excel

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Personal leave
• Personal development opportunities

義務和責任

• 協助培訓助理經理實施任何其他人力資源專案。
• 對所有直接新員工進行入職培訓，並將相關安全標準納入所有培訓計畫和程序。
• 努力發展指定流程中操作員的知識、技能和能力。
• 為操作員提供「在職」培訓，以達到所需的標準和績效。
• 確保所有車間員工針對分配的工作接受充分的培訓，並出於品質管理系統目的維護他們的培訓記錄。
• 評估操作員的效率、他們的工作以及對工作指示和/或公司政策的遵守情況，並提出改進措施。
• 如果需要，請建立 SOP/WI。
• 提交週報和月報。
• 一次管理多名新聘員工
• 對指定區域的人員、工具和設備進行定期流程審核。

所需知識、技能和能力：

• 精通英語和馬來語以及其他語言是優勢。
• 能夠有效且敏感地進行溝通。
• 具有良好的出勤率和工作品質。
• ISO9001:2000 知識是額外的優勢
• 精通 PowerPoint、Outlook、Word 和 Excel

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 事假
• 個人發展機會

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: sr@kerryconsulting.com

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at sr@kerryconsulting.com, quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

The importance of water to the health of our world can’t be overstated. As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front. Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and drive change for your community. You’ll be able to apply our powerful global network of skills and decades of experience to create positive water outcomes that respect nature and nurture communities. Who are we looking for? GHD South Queensland’s Surface Water Group is seeking an experienced and motivated Senior Water Resource Engineer to join our Brisbane-based team. This exciting role will be involved in the delivery of substantive hydrology and hydraulic elements for a diverse range of integrated projects. There is flexibility in this position…

Click here to view more detail / apply for Senior Water Resource Engineer

Oracle HR Support Engineer

Skillset

• Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules
• Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

• Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.
• Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of SG, MY, CN, International
• Fine tune applications and systems for high performance and higher volume throughput
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
• Respond on time to the queries raised by various business units.
• Provide timely updates regarding production status and progress of issue resolution.
• Perform impact analysis of enhancements/projects that will impact supported systems.
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
• Have a quality mind-set with prevention attitude to attain zero defects
• Able to support SIT/UAT/PROD/DR deployment, with DevOps
• Able to support relevant software/platform/database upgrade for the systems

Interested applicants, please email your CV in Microsoft Words format to Febrianto, email Febrianto@lmarecruitment.asia.

Your interest will be treated in strict confidence.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Job Description

Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO Roles/Responsibilities

Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

Fine tune applications and systems for high performance and higher volume throughput

Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

Respond on time to the queries raised by various business units. Confidential S/N Role Team/ Competency Core Skillsets High Level Job Scope Job Description

Provide timely updates regarding production status and progress of issue resolution.

Perform impact analysis of enhancements/projects that will impact supported systems.

Participate in Disaster Recovery and Business Continuity exercises.

Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

Have a quality mind-set with prevention attitude to attain zero defects

Able to support SIT/UAT/PROD/DR deployment, with DevOps

Able to support relevant software/platform/database upgrade for the systems.

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: sr@kerryconsulting.com

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at sr@kerryconsulting.com, quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

Illumina is seeking a Senior Human Factors Engineer to join our growing team of experience designers and researchers as we build best-in-class customer experiences across all Illumina hardware and software products. You must be highly skilled with human factors and ergonomics research, applied cognitive research and human-machine integration design. Successful candidates should have a solid foundation in designing medical device experiences and well versed with appropriate standards including IEC 62366-1 and -2, ANSI/AAMI HE75 and FDA guidance on Applying Human Factors and Usability Engineering to Medical Devices. Experience with international regulatory bodies including IVDD and EU IVDR 2017/746 is a plus.

In this role you will be responsible for driving human factors across a wide range of projects and must be comfortable conducting human factors research to understand user needs and use-related risk analysis to inform the design of research and clinical products. Supporting and/or leading usability risk analyses as well as planning, conducting, analyzing and reporting on formative, summative usability studies and final human factors use validation and human factors task knowledge studies is an integral part of the work. Experience collaborating with regulatory groups to create human factors documentation required for medical devices and IVD submission to medical device regulatory agencies is a plus. You must be extremely organized, comfortable creating detailed documentation, and thrive in collaborating with others to drive towards success.

All About You
 
Responsibilities:

• Define and design human factors solutions for new product development projects from product conception through post-release
• Provide Human Factors support across the product lifecycle including customer and user needs identification, development of user and use environment profiles and use cases, end-to-end workflows diagrams, requirements specification, information architectures, design concepts (e.g. creation of story boards), usability testing, summative usability studies, use error analysis and risk assessment
• Create and execute human factors plans, usability evaluations, scenarios/use case validations, human factors validation studies to ensure products can be used safely and effectively, and other user-centered design research
• Analyze and synthesize data from user research and usability studies, and partner closely with design and product teams to synthesize findings into actionable design requirements and specification.
• Develop and maintain human factors documents, requirements, and use-related risk assessment analyses
• Provide design recommendations based on user needs and results from human factors formative and summative research across the product life cycle

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

• MS Degree in Human Factors is required. A PhD in Human Factors is a plus
• 5+ years supporting hardware and software product development
• Demonstrated ability to support designs across product lines with ability to communicate with users, customers, engineering, product management, regulatory, clinical validation and compliance teams
• Strong understanding of the Product Development Life Cycle and advanced experience in human factors and usability engineering, human centered design and integration in regards to the requirements prescribed in ISO 9241-210 Human-Centered Design Process for Interactive Systems, ISO 62366-1:2015, 62366-2: 2016; FDA Guidance on Human Factors in medical devices (2016); and Content of Human Factors Information in Medical Device Marketing Submissions (2022); Medical Device Regulation EU IVDR 2017/746
• Demonstrated experience with system level design, integration, and validation of usability requirements and hazard mitigation associated with product development with ability to gather and specify critical human factors system requirements, and clearly communicate design constraints and expected validation approaches internally and externally
• Experience in human factors/usability engineering for medical products, designing, leading, analyzing both human factors formative and summative usability studies including user research, focus groups, structured in-depth interviews, user needs and requirements analysis, use error analysis and use related failure mode and effects analysis in defining critical tasks and human factors validation
• Ability to prioritize time between multiple projects and stay flexible with changing schedules and projects while working with multiple teams to deliver commitments on time

#LI-ONSITE

The estimated base salary range for the Sr. Human Factors Engineer (Onsite) role based in the United States of America is: $115,800 - $173,800. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Job Scope:

• Create and maintains the system’s security design for configurations, workflows, reports, integrations, and tenants.
• Coordinate with both technology and business teams to identify, develop, implement, and maintain the system’s Security Matrix
• Serves as a single point of contact for system’s functional security design to ensure that all work streams are cohesive and cross functional impacts are considered.
• Optimize and simplify system’s security design
• Response to audit requirements concerning system’s security configuration.
• Proactively performs regular security audits to ensure compliance with data management policies and protocols.
• Perform audits on system roles and access logs to ensure accuracy.
• Stay abreast of system’s customer alerts and product releases that impact security.
• Actively participate and perform relevant activities in the Release Management process.
• Understand and follow defined technical standards, security and data privacy standards, and best practices.

Job Requirement:

• Bachelor’s degree in computer science, Business Administration or related field or equivalent work experience
• 3-4 years total HR SaaS implementation/maintenance experience such as Workday, SAP, Oracle, SuccessFactors

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA License: 16C8004 | Hailey YANG | Registration No: R1876431

Looking for L2 support Engineers to work in a reputed bank in Singapore

Job Description:

• Technically competent in Oracle EBS CoreHR,Self ServiceHR, Absence Management,Approval Management Engine,Talent Management and Compensation Modules
• Technically competent in Unix/Linux,OraclePL/SQL,Web Logic, Java J2EE, Oracle SSO

Skill Set Required:

Support Oracle, Human Resources Management System(HRMS),ServiceDelivery, SQL,Unix/Linux, Oracle,WebLogic, Java J2EE

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

JOB DESCRIPTION: The Talent Development Specialist would focus on the development and implementation of training assets for internal clients and company initiatives.

Job Responsibilities:

• Designs, develops, and executes learning programs, courses, and solutions with a high degree of accuracy and attention to detail; focused on Crew Member success and impact
• Collaborates with leaders and key stakeholders across functional areas to understand specific learning and development needs, Helps determine appropriate training delivery methods and creates learning in a variety of formats
• Facilitates training to talent at all levels within the organization using a variety of instructional methods including instructor led facilitation, virtual workshops, asynchronous e-learning, on the job training etc.
• Video Production: Take ownership of the end-to-end video production process, including planning, build shot lists, scripting from scratch, storyboarding, shooting, editing, and post-production
• Content Creation: Develop innovative and visually compelling video content that aligns with the learning objectives and target audience, incorporating various formats such as animations, live-action, interviews, demonstrations, and simulations
• Video Editing and Post-production: Utilize professional video editing software and tools to refine and enhance raw footage, add graphics, animations, sound effects, music, voiceovers, and subtitles as necessary
• Equipment Management: Maintain and organize video production equipment, including cameras, lighting, audio recording devices, and editing software/hardware
• Multimedia Integration: Collaborate with subject matter experts to integrate video content seamlessly into broader learning materials and platforms, such as e-learning modules, presentations, and virtual classrooms
• Technical Expertise: Stay up to date with the latest trends, techniques, and technologies in video production, multimedia, and e-learning to continually improve the quality and impact of our video content
• Serves as the primary administrator for training programs and supports administrative efforts with training related technology systems and programs including the Learning Management System, assessments, surveys etc.
• Help ensure training strategies and initiatives are in alignment with Five Below company culture supported by the company’s Purpose & Core Values
• Performs other related duties as required.

Qualifications:

• Knowledge of adult learning principles: Understanding how adults learn, different learning styles, and designing training programs that appeal to all types of learners
• Experience facilitating and developing learning programs along with support materials (slide decks, job aids, facilitator guides, etc.)
• Minimum of 1-3 years of video production experience
• Proficiency in video editing software (e.g., Adobe Premiere Pro) and other relevant tools for motion graphics and audio editing.
• Strong storytelling and scriptwriting skills, with the ability to convey complex ideas in a clear and engaging manner
• Proficiency in filming technology as well as Microsoft Office, Excel & Power Point
• Familiarity with e-learning platforms, learning management systems, and multimedia integration in a learning context
• Ability to operate independently and work cohesively with internal departments in a highly collaborative and team-oriented environment
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
• Strong people skills and well organized to deliver results in a fast-paced environment
• Excellent organizational and time management skills, with the ability to manage multiple projects and meet deadlines in a fast-paced environment
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams and build strong relationships with stakeholders
• Strong attention to detail, ensuring accuracy, consistency, and adherence to quality standards
• Creative mindset with the ability to think creatively and bring innovative ideas to the table
• Critical Thinking: Ability to think critically, problem solve and perform in an agile way within a dynamic culture
• Flexibility and adaptability to embrace changing priorities, requirements, and emerging technologies in the field of video production and learning

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

Support Oracle Human Resources Management, System (HRMS) Service Delivery, SQL, Unix/Linux, Oracle, WebLogic, Java J2EE

Skill Set:

1. Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

2. Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met. 6. Conduct review of technical and functional solutions from

enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Provide timely updates regarding production status and progress of issue resolution.

9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects

13. Able to support SIT/UAT/PROD/DR deployment, with DevOps

14. Able to support relevant software/platform/database upgrade for the systems

Job Family:

Strategy & Transformation Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

The Expert Human Factors Engineer plays a vital role in ensuring that products and processes within the Veterans Health Administration meet the highest standards of usability, accessibility, and user satisfaction. If you are passionate about leveraging human factors engineering to improve the lives of veterans and their caregivers, we encourage you to apply for this impactful position.

Responsibilities may include the following:

• Monitor Industry Trends: Stay abreast of the latest advancements in human factors engineering, incorporating cutting-edge research and industry best practices into product evaluations and design strategies.
• Perform Usability Assessments: Perform usability assessments leveraging industry tools (e.g., NASA TLX, SUS) to identify areas for improvement and suggest redesigns or mitigations to minimize negative impacts on users.
• Implement Human Centered Design: Visualize and anticipate the effects of design changes on diverse user groups, ensuring inclusivity and accessibility in all aspects of product development.
• Support Live Technical Demonstrations: Provide expert guidance and make thoughtful suggestions during live demo calls, reacting adeptly to participant feedback and insights during user sessions.
• Leverage Agile Methodologies: Demonstrate proficiency in SAFe's Lean Agile principles and practices, driving value and operational excellence through the empowerment of high-performing Agile teams.

What You Will Need:

• Doctorate Degree in Human Factors Engineering, Biomedical Engineering, Industrial Engineering, Psychology, or a related field.
• Minimum of 12 years of experience in human factors engineering or a closely related field, with a focus on applications in healthcare.
• Deep understanding of human factors engineering principles, research methodologies, and usability standards.
• Experience with SAFe's Lean Agile principles and practices, with a demonstrated ability to drive organizational change and foster operational excellence through Agile methodologies.

What Would Be Nice To Have:

• Experience supporting the VA or VHA preferred
• Experience supporting public or private health systems preferred
• Experience with Oracle Cerner

The annual salary range for this position is $109,100.00-$163,700.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Who are we?

New grads Recruitment 2024 (Customer Operations Engineer)/ 2024年卒 新卒採用 (カスタマーオペレーションズエンジニア)

New grads Recruitment 2024 (Customer Operations Engineer)/ 2024年卒 新卒採用 (カスタマーオペレーションエンジニア)

エクイニクスでは2024年4月入社を対象にした新卒採用を行っています。

世界のデジタルインフラストラクチャを支えるという社会貢献性の高いグローバルカンパニーで、いままで学んだ事、あなたのコミュニケーション能力、チームワーク力、主体性など、年功に囚われない自由な社風のもと存分に活かしませんか？

エクイニクスについて

エクイニクスはグローバルなデジタルインフラストラクチャ企業です。デジタル時代のビジネスリーダーは、成功の原動力となるインフラを信頼性の高いエクイニクスのプラットフォーム上に結集し、相互に接続しています。エクイニクスは、お客様がビジネス優位を構築するために必要な、すべての場所で、すべてのパートナーと、すべてのビジネス機会に、アクセスすることを可能とします。日本国内のエクイニクスのオフィスおよびデータセンターは、東京と大阪で展開しています。

業務内容

当社のデータセンター内でのお客様からの問い合わせや、お客様とお客様を結ぶケーブリング作業(相互接続)などを⾏なっていただきます。

日頃から英語を使用して業務を行っていただきますので英語能力も伸ばすことができます。

• お客様の入館対応、お客様からのお電話や社内からの依頼対応
• 障害対応、弱電、強電の工事発注等の施工管理
• サーバールーム内の電源、空調の需要率管理
• 業務のスケジュール管理、書類作成等の事務的作業 等

募集職種/採用数

• Customer Operations Engineer 候補:１名

雇用形態

正社員　※期間の定めなし、試用期間あり（3ヵ月）
 

応募資格

• 四大卒以上、文理不問
• 英語能力: 応募時にTOEIC600相当必須
• 日本語能力: 入社までにN1相当必須
• 上記に加えて2024年中に入社が可能な方

月額初任給

大卒以上一律: 275,000円（左記金額に30時間の見込み残業代含む）

-30時間を超える時間外労働分についての割増賃金は追加で支給

賞与　年1回（3月支給）

諸手当

• 時間外手当
• 通勤費：月50,000円まで支給

勤務地

都内／都内近郊データセンター　※地域を大きくまたぐ定期的な転勤などはございません。（大阪勤務希望者は個別相談可能）

勤務時間

• 研修期間：9：00～18：00（昼休憩 1時間）
• 配属後：シフト勤務　8:00～20:30 または 20:00～8:30 （１時間休憩 x 2）

-月16日勤務

休日休暇

• 研修期間：完全週休2日制（土・日）、祝祭日  
• 配属後：シフト制 ⽉6〜7⽇ 

年間休日120日以上　

※ただし、配属先・勤務形態により休日数は異なります。

※勤務時中に引継ぎをしっかりした後はしっかりと休むことができ、会社からのメールや電話がなく、

シフト希望は考慮し、仕事とプライベートのON OFFをしっかりつけられます 

• 有給休暇、年末年始休暇、慶弔休暇、病気休暇、試験休暇、産前産後休暇、育児休暇、

各種保険　健康保険、厚生年金保険、雇用保険、労災保険、確定拠出年金

福利厚生

• 従業員自社株式割引購入制度
• 各種社会保険完備（雇用、労災、健保、厚生年⾦）
• 健保保養施設、フィットネスクラブ補助
• ネクストステージチャレンジ手当/休暇（永年勤続者対象）
• 資格取得⽀援制度
• 公認クラブ活動⽀援制度（カートクラブ、テニスクラブ（東京/大阪）、バスケットボールクラブ）
• 従業員⽀援プログラム EAP　※困った時に何でも相談できる制度です 
• 慶弔⾒舞⾦（結婚祝⾦、出産祝⾦、弔慰⾦等）、
• 私服可 (ポロシャツやパーカーの⽀給あり) 
• ボランティア活動 絵本の送付、街⾓クリーニングなど 他

選考フロー　面接3回＋Web適性検査

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 80 quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times

• Involved in escalating and expediating higher level orders, upon supervision

• Actively follows up on work orders in the queue to support the overall team

• Maintains notes and records of activity fulfillment in the ticketing system

Installations

• Rack and stack basic customer equipment, with guidance from more senior team members.

• Supports routine intra-cage and infrastructure installations, under guidance, which may include:

• - routine ladder racks and basic fiber raceways; -  basic cable management and support systems (patch panels); - routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities

Cross-Connect

• Supports basic cross-connect troubleshooting

Testing / Troubleshooting

• Supports basic testing and routine installations of customer assets

• Supports standard layer 1 cross-connect certification testing, under supervision

• May learn more semi-routine testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following basic order execution requirements

• Delivers quality customer service experience when interfacing with customers

• Discusses time expectations on new deployments, by following standard operating procedure guidelines

• May support customers on-site through access and escorting services

Projects

• Supports fulfillment of projects under close supervision

Training

• Completes assigned training in a timely manner

Qualifications

• Typically requires a high school diploma

• 1 year of equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Location: Reading, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Senior/Principal Human Factors Engineer

Location: Reading (UK Wide Flexible) - Hybrid Working

Our Opportunity

Thales Group designs a range of state-of-the-art solutions for some of the most technically advanced defence and security platforms in the world, and we’re seeking talented Human Factors engineers who can apply their knowledge and skills supporting the Human Factors Capability and Engineering projects/programs.  As an expert in Human Factors Engineering you will be responsible for implementing Human Factors best practice methodologies.

The RTI (Research, Technology and Innovation) function is at the centre of Thales UK supporting growth in all of the key market areas, and spearheading activity into future markets identified as growth opportunities.

Creating an environment where staff find working with RTI an enjoyable, empowering and creative experience. As a key capability in RTI, the Human Factors Team are responsible for shaping the future user experience of Thales technology. As a Human Factors Engineer you will be leading our efforts to integrate new technology with users in a range of complex environments, including the challenge of AI integration into systems, novel user interfaces and technology using ‘human-machine teaming’ concepts. The goal is to create technology and a user experience that drives forward Thales as a business and develops technical capability across Thales’ existing and future market segments.

Key responsibilities & Tasks:

• This role is based in Research, Technology & Innovation (RTI), and will work with all areas of Thales, in the UK and with our other units worldwide. The group works for the CTO and is part of the Technical Directorate, providing an independent HMT/HF function from other groups within Thales UK.

• Represent Thales as a Human Factors & User Centred Design Champion, both within Thales and externally with existing and future customers.

• Apply insights from the human sciences, including qualitative or quantitative research methods and UX/design thinking approaches, to understand and solve problems.

• Implement experiments – these are likely to be fast-paced and agile research activities, rather than long-term experiments.

• Lead internal and external “guerrilla usability” evaluations of equipment, software tools and processes.

• Co-lead design sessions, workshops and contribute to prototype design. Design, conduct, and analyse experiments with end users of our systems.

• Collaborate engineering team members as they conduct design-based research and rapidly iterate prototypes.

• Sensitively interact, in-person and online, with Thales team members, and external contacts, customer or users.

• Plan, write, and deliver research outputs at a level suitable for publication

• Assist Thales Design Centre London team in setting technical strategy and provide innovation services on projects in close collaboration with business units. Liaise with external technology developers and experts to understand market and technology developments in user centred design, User Experience or human factors, pan domain. • Begin to develop your own external contacts within Human Factors and R&D, focusing on user interface design and human factors, attending.

• Provide thought leadership in new and active technology and business areas to meet the needs of Thales UK.

About You

• You love to learn and are open to taking on tasks outside you normal skill set, happy to learn as you go – training and support will be provided.

• Have a real passion for empathizing with our end users, helping others to express their issues with equipment/software and ability to develop ‘real trust’ with users.

• Willingness to engage with users when they have difficult or challenge problems and may have experienced some negative event, you will have the ability to use tact and judgement in how you approach these situations.

• You’re passionate about research-driven process and basing decisions on the best evidence you have available. You will also have an understanding that sometimes little or incomplete evidence is available and trusting yourself to make a decision anyway in these situation and adapting to any outcome.

• Ability to work with ambiguity – due to our R&D work and early stage interventions, the work we do as a team can sometimes be less well defined, or for us as a team to define. You will be flexible in your approach to problems and willing to adapt to changes. You will also have the ability to take on-board feedback and respond positively, not fearing a proactive approach and seeking help from others when needed. Most importantly, you will be a person who does not struggle to adapt to change.

• You will have the ability to work without supervision and have an entrepreneur’s spirit – willing to try new things and take on responsibility. We aim to encourage our staff to follow their passions, and expect you to be clear in how you would like to develop, the types of work you want to be involved in etc.

Skills:

• Experience in a technical role - having specialised in one or more of the following areas:

Human Factors

User Experience

Applied Psychology

User centered design

System Engineering

• Excellent communication skills - being able to communicate complex concepts clearly, interactively, and persuasively to a range of different audiences.

• Ability or willingness to learn how use rapid prototyping tools, such as Figma, Balsamiq, Adobe XD and other audio/visual tools to communicate concepts.

• Ability to demonstrate leadership of a project, including management of that project [administrative and financial] – if you have no experience in this area, Thales will develop you in this area.

• Ability to demonstrate a track-record of independent work with supervision/support from a senior Human Factors specialist.

• Able to demonstrate an aptitude for designing user interfaces or systems that can solved real world problems.

• Ability to apply a range of human factors methods and tools such as task analysis, workstation and workstation design, control room design, workload assessment, HCI/HMI design and assessment, user-testing, Human Reliability Assessment (HRA), manpower assessment, and Training Needs Analysis (TNA).

Desirable:

• Prior experience of defence projects and working on Human Factors Integration (HFI) activities – knowledge and experience of JSP 912, DefStan 00-251 and relevant ISO standards.

Qualifications/Experience:

We are open to a candidate from a wide variety of backgrounds. Your qualifications may include:

• A BSc or MSc in Psychology, Sociology, Ergonomics, Human Factors or other relevant human science

• Bachelors in Engineering with experience of Human Factors or Developing user centric designs

• Willingness to work towards Chartership in a relevant area (Chartered Institute of Ergonomics and Human Factors or British Psychological Society, for example)

Security Clearance statement

This role requires SC level security clearance without caveats/restrictions (Either current or ability to gain full clearance is essential). For more information and guidance, please visit the UKSV website.

What We Can Offer

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.

Location: Primarily Reading but candidates will also be considered across the UK and who are commutable to Thales sites in Cheadle (Manchester), Crawley, Bristol, Templecombe and are able to travel Thales and customer sites adhocly when required

Flexibility:

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Benefits at Thales

Alongside a competitive base salary, we offer a variable compensation plan bonus and benefits package, which includes;

• Half day every Friday, usually finishing around 13:00pm
• Hybrid working
• Pension Scheme
• 28 days annual leave (Plus Bank Holidays)
• Life Cover
• Progression and Development Opportunities
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Development focused targets and relocation support can be provided if required along with a variety of learning, development and career enhancement opportunities.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

#LI-RS1

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!