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COMPANY DESCRIPTION
1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.
We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.
Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.
RESPONSIBILITIES
Primary Role
The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.
This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.
Responsibilities
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Job Description:
The incumbent will assist in implementing and supporting Population Health initiatives in the Western region. He/she will contribute towards the nationwide implementation of Healthier SG by supporting the Primary Care Networks (PCNs) and their respective GPs.
Responsibilities
Requirements:
Official account of Jobstore.
Job Description:
The incumbent will assist the Director and work closely with internal and external partners and stakeholders to plan and support Population Health initiatives in primary care.
1. Plan, develop and implement Population Health initiatives in primary care as required
2. Develop and oversee evaluation, performance and reward, and drive clinical quality improvement initiatives
3. Oversee and administer the Population Health related finances and audit
4. Engage and form collaborative relationship with internal and external partners and stakeholders as required
5. Oversee the secretariat support for key committees and workgroups, and gather insights/feedback from partners for the planning and implementation of Population Health initiatives
6. Any other tasks as assigned
Requirements:
- Bachelor degree preferably in health and social related field
- At least 10 years of relevant experience in healthcare
- Additional marketing experience and grant management experience would be an advantage
- Have supervisory experience
- Possess an analytical and inquisitive mind, and the ability to identify / discern complex trends and patterns.
- Excellent writing skills with ability to produce clear, structured proposals
- Highly motivated, independent and a good team player.
- Good interpersonal and communication skill
- Ability to multi-task
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Position
Service Manager, Data Security Services
The Service Manager for Data Security Services manages the RUN team and the related activities to data and endpoint security. He/She is the main point of contact for the service provider and the internal clients in the bank. He/She manages the budget for the scope. He/She is also responsible for the transition of the new services from other regions to Singapore and manages the project/transition. The role is a techno-managerial role and will have to be involved in DLP policy/rule modifications as well. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologies within data and endpoint security.
Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK, and Russia) remotely from Singapore. France infrastructure represents approximately 90% of the worldwide production activities of CA-CIB.
Team works in Asia and Europe time zones and flexible rotational shift is based on the nature of duties.
The operational support of the team covers the following technical scope:
Detailed Job Responsibilities
The Team Manager has a wide spectrum of responsibilities and actions.
As the manager of his/her team, he/she:
As the manager of his/her scope of activity, he/she:
As an experienced professional in Security domain, he/she:
As the first point of contact for the Service Provider, he/she:
As the first point of contact for internal Clients, he/she:
As a member of ISAP/ITS, he/she:
Work Schedule
v Work Timing is flexible and is scheduled to manage the operations within business hours of Asia and Emea timezone.
v Role may have to attend and lead any critical issues escalated outside of working hours, when operational needs.
Qualifications Requirements
Ø Minimum 12 years of IT Security experience and with 3-4 years of team management experience.
Ø Must be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science.
Ø Must have knowledge of different domains of IT Security.
Ø Must have managed a team size of 8 or more Security Specialists in an enterprise level environment;
Ø Must have prior hands-on experience in managing the IT Security Solutions.
Ø Must have experience in working in Production setup in Run (Operations) mode.
Ø Must have working experience in managing the endpoint and data security solutions for a Large enterprise level environment, working experience in financial organization is preferred.
Ø Ability to apply risk based approach while working on assigned responsibilities.
Ø Experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions.
Ø Excellent in analytical, communication and documentation skills.
Ø Ability to organize work and be able to priories work as per the needs of Production Operation’s needs.
Ø Must have strong understanding of ITIL processes and comfortable working in process oriented environment.
Ø Ability to work independently and as well as a part of team and is able to work under minimal supervision.
Ø Should have time management skills and able to manage work in fast moving environment.
Ø Should have hands-on technical exposure on wide spectrum of endpoint and data security technologies e.g. Symantec Data Loss Prevention (DLP), Symantec Endpoint Protection, Phishing Prevention and other IT Security technologies.
Ø Must have experience in defining, designing and configuring DLP Policies as per the business requirements.
Ø Professional Certifications:
Interested applicants, please email your resume to Shaun Quek Yew Meng.
Email: shaunquek@recruitexpress.com.sg
CEI Reg No: R1660732
EA Licence No: 99C4599
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Responsibilities:
Requirements:
Email to: jeslyn@searchpersonnel.com.sg
Do visit www.facebook.com/search.personnel for more job listings.
***We do not charge our candidates any referral fee nor bind them with any contract.***
Jeslyn Tan
Senior Consulting Manager (APAC)
Reg no.: R21101247 | EA No: 13C6684
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What you’ll do
We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.
What you bring
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As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.
You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.
You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.
You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.
You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.
Key accountabilities but not limited to:
Qualification Required and Area of Discipline
Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
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PURPOSE:
Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.
Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer
Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.
RESPONSIBILITIES & TASKS:
REQUIREMENTS
Interested candidates who wish to apply for the position, please click "Apply".
EA Licence No: 11C5502
EA Registration Number: R23118280
Official account of Jobstore.
PURPOSE:
Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.
Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer
Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.
RESPONSIBILITIES & TASKS:
REQUIREMENTS
Official account of Jobstore.
As a Service Manager - High Voltage , primarily you will implement Service strategy in line with Hub and GPG strategy and drive Service growth locally in Singapore for the combined resources of business unit. This role will lead the Service organization and take responsibility for Service Sales, Operations.
The incumbent will be responsible on profitability and cash flows , and a complete Profit and Loss responsibility. Optimum utilization of resources with an eye on any under absorption.
Your responsibilities:
Your background:
Official account of Jobstore.
We are looking for a motivated, dynamic Assistant Service Manager to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.
To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.
In this role you will be responsible for:
a. Renewal of road tax and Puspakom inspections
b. Maintenance of service vehicles
c. Repair costs
d. Fuel usage
e. Driver logs
f. Service tools and safety equipment register
a. State of Service c. Customer Issues
b. Supervisors’ issues d. Other issues
E. Health & Safety
The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:
OTHER DUTIES:
The ideal candidate will possess:
Highly Desirable:
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Rentokil Initial (M) Sdn Bhd
No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.
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COMPANY DESCRIPTION
CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.
With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.
Having pioneered the worlds first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.
RESPONSIBILITIES
What Do We Offer :
Crimsonlogic is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. Were dedicated to creating a welcoming and supportive culture where everyone belongs.
Please note that your application will be sent to and reviewed by the direct employer - Crimsonlogic Pte Ltd
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Position Description:
The Client Service Manager acts as a primary business contact between the client and the company. The CSM builds and maintains business relationship to encourage new and repeated business opportunities. The CSM is expected to meet the client’s need and communicate it and ensure the completion of it.
Responsibilities:
Requirements:
Official account of Jobstore.
Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.
Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
ISAP/ITS Department Overview
ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for CA-CIB IT production teams.
ISAP IT Production Centre is split in 4 departments covering the following aspects:
The scope of technologies encompasses core infrastructures (Systems, Storage, Network and Security), end user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Database, Control-M, MQ, CFT, SharePoint).
Job Summary
The 14-member SAN & Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.
Job Detailed Description
A Service Manager has a wide spectrum of responsibilities and actions.
As a Service Manager of his/her team, he/she:
As an experienced professional in SAN & Backup Services, he/she:
As the escalation point of contact for Clients, he/she:
Legal and Regulatory responsibilities, he/she:
Job Specific Environment and/or Organization
Candidate Profile
Mandatory track record
Official account of Jobstore.
This role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations.
Key Responsibilities:
- Client Support: Assist clients in understanding and utilizing data from ITCH operations.
- Address any queries or issues, ensuring a high level of customer satisfaction.
- Optimization of ITCH Operations: Guide clients in enhancing the efficiency and effectiveness of ITCH operations.
- Claims and Warranty Assistance: Provide support in the event of claims and manage warranty-related issues.
- Technical Demonstrations: Conduct on-site demonstrations of equipment for crew members when ships are in port.
- Onboard Trials: Join ships on voyages to demonstrate the ITCH system in action, showcasing its features and benefits.
- Sales Support: To assist the regional sales director and colleagues with sales-related activities to drive regional growth, when not engaged in the above activities.
Qualifications:
- At least 1 to 2 years in operational roles within Maritime / Shipping industries. Ex ship-cadets are welcome to apply.
- Professional technical maritime certificates, or Diploma in Marine Engineering.
- Technical proficiency, with the ability to understand and operate equipment.
- Strong problem-solving and customer service skills.Willingness to travel, including joining ships for voyages.
- Good communication and presentation skills.
- Collaborative mindset, able to work closely with the sales team.
- Benefits:Opportunity to be a part of a dynamic and innovative team.
- Exposure to diverse regions and maritime operations.
- Competitive salary and benefits package.
Employment Type
Full-time
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As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.
Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.
The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.
The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.
The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.
The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.
The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.
The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.