Total 79 pr agent job vacancies in Bangsar South, Kuala Lumpur

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

 

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities:

·       Project Management:

·       Plan, organize, and manage all construction projects from start to finish to ensure timely completion of the project.

·       Develop detailed project schedules, resource plans, and budgets in collaboration with the project team.

·       Monitor progress against project milestones and objectives, and implement corrective actions as necessary to keep the project on track.

·       Provide guidance and direction to construction workers, subcontractors, and other team members.

·       Identify potential risks and develop strategies to mitigate them.

 

·       Health and Safety:

·       Ensure compliance with health and safety regulations and policies with standards on-site.

·       Conduct regular site inspections to identify and address potential hazards and ensure safe working conditions for all personnel.

·       Implement and enforce site-specific safety policies and procedures, and provide ongoing safety training to site personnel.

·       Inspect construction sites regularly to ensure that work is being carried out in accordance with plans and specifications.

 

·       Quality Control:

·       Implement quality control measures to ensure workmanship and materials meet specified standards and contractual requirements.

·       Conduct regular inspections and quality checks to identify defects, deviations, and non-conformities, and take corrective actions as necessary.

 

·       Client and Stakeholder Communication:

·       Coordinate with architects, engineers, contractors, and other stakeholders to ensure that projects are completed to specifications.

·       Serve as the primary point of contact for clients, consultants, subcontractors, and other stakeholders involved in the project.

·       Communicate project progress, issues, and risks to stakeholders in a clear and timely manner, and address their concerns effectively.

 

·       Resource Management:

·       Manage on-site resources, including labor, materials, and equipment, to optimize productivity and minimize costs.

·       Coordinate with suppliers, subcontractors, and vendors to ensure timely delivery of materials and services.

 

·       Documentation and Reporting:

·       Manage project documentation, including contracts, change orders, and other project-related documents.

·       Maintain accurate records, documentation, and reports related to project activities, including progress reports, site diaries, and meeting minutes.

·       Prepare and submit regular progress reports and updates to project stakeholders and management.

·       Any other duties as assigned but not limited to the above.

 

Job Requirements:

·       At least 5 years of experience in construction site management or project management.

·       Strong knowledge of construction methods, practices, and techniques.

·       Excellent paperwork & communication skills.

·       Ability to read plans and specifications.

·       Strong leadership and decision-making skills.

·       Ability to manage multiple projects simultaneously.

·       Proficiency in Microsoft Office and project management software.

·       Required language (s): Bahasa Malaysia, Mandarin, Cantonese, English as these are the language used in the construction site.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance

工作職責：

·專案管理：

· 從頭到尾規劃、組織和管理所有建設項目，確保項目按時完成。

· 與專案團隊合作制定詳細的專案進度表、資源規劃和預算。

· 根據專案里程碑和目標監控進度，並根據需要實施糾正措施，以保持專案正常進行。

· 為建築工人、分包商和其他團隊成員提供指導和指導。

· 識別潛在風險並制定緩解策略。

·健康與安全：

· 確保符合現場標準的健康和安全法規和政策。

· 定期進行現場檢查，以識別和解決潛在危險，並確保所有人員的安全工作條件。

· 實施和執行針對現場的安全政策和程序，並向現場人員提供持續的安全訓練。

· 定期檢查施工現場，確保工作依照計畫和規範進行。

·品質控制：

· 實施品質控制措施，確保工藝和材料符合規定的標準和合約要求。

· 進行定期檢查和品質檢查，以識別缺陷、偏差和不合格項，並根據需要採取糾正措施。

·客戶和利害關係人溝通：

· 與建築師、工程師、承包商和其他利害關係人協調，確保專案按規格完成。

· 作為專案涉及的客戶、顧問、分包商和其他利害關係人的主要聯絡人。

· 及時、清楚地向利害關係人傳達專案進度、問題和風險，並有效解決他們的擔憂。

·資源管理：

· 管理現場資源，包括勞動力、材料和設備，以優化生產力並最大限度地降低成本。

· 與供應商、分包商和供應商協調，確保及時交付材料和服務。

·文件和報告：

· 管理專案文檔，包括合約、變更單和其他與專案相關的文檔。

· 維護與專案活動相關的準確記錄、文件和報告，包括進度報告、現場日記和會議記錄。

· 準備並向專案利害關係人和管理層提交定期進度報告和更新。

· 分配但不限於上述的任何其他職責。

工作要求：

· 至少 5 年建築工地管理或專案管理經驗。

· 對施工方法、實務和技術有豐富的了解。

· 優秀的文書工作和溝通技巧。

· 能夠閱讀計畫和規格。

· 強大的領導和決策能力。

· 能夠同時管理多個專案。

· 熟練使用Microsoft Office和專案管理軟體。

· 所需語言：馬來語、國語、粵語、英語，因為這些是建築工地使用的語言。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險

職位描述：

• 透過電話、電子郵件和即時聊天處理預約查詢/請求。
• 向患者撥打外線電話以預訂/重新安排預約。
• 取得患者的詳細資訊並確保所有資訊準確、及時地輸入系統以進行所有交易。
• 及時、專業地提供優良、優質的服務。
• 確保始終滿足關鍵績效指標（KPI）目標（例如客戶滿意度指數、首次通話解決率、生產力），以實現聯絡中心的整體目標。
• 管理層可能不時分配給您的任何其他職責和責任。
• 透過加倍努力建立可持續的關係並吸引客戶

工作要求：

• SPM/STPM/文憑/學位或同等專業資格。
• 至少 2 年客戶服務/BPO/呼叫中心/電話行銷的近期工作經驗。
• 醫療/保健行業的經驗將帶來附加價值。
• 客戶服務技能 - 專心、同理心、耐心和一致性、有說服力、完美的電話禮儀和溝通技巧

福利及其他

• 醫療福利
• 保險
• 牙科福利
• 教育支持
• 雜項津貼
• 醫療的
• 正式（例如襯衫+領帶）

Job Description:

• Handle appointment inquiries/requests by phone, email, and live chat.
• Make outbound calls to patients to book/reschedule appointments. 
• Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. 
• Provide excellent and high-quality service in a timely and professional manner. 
• Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives. 
• Any other duties and responsibilities that may be assigned to you by the management from time to time.
• Establish sustainable relationships and engage customers by taking the extra mile

Job Requirements: 

• SPM/STPM/Diploma/Degree or equivalent professional qualification. 
• Minimum 2 years of recent working experience in Customer Service/BPO/Call Centre/Telemarketing. 
• Experienced in the Medical/Healthcare industry will be added value. 
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills

Benefits & Other

• Medical Benefits
• Insurance
• Dental Benefits
• Education support
• Miscellaneous allowance
• Medical
• Formal (e.g. Shirts + Ties)

As our own in-house brand, our MECCA-Maginations team is growing and has brand-building ambitions that are bigger than ever!?With more brands in the pipeline, and more channels on the horizon, we’re looking for a new PR & Social Specialist to join the team!  The Role You Will Play   Reporting to the Head of Community and working closely with two PR and Social Coordinators, you will?work across two brand channels and be responsible for building awareness, affinity, and engagement through?social platforms, Influencer activity, traditional?PR?and other communications strategies across the portfolio. In addition to driving brand-owned initiatives outside of MECCA-owned channels, this role will be responsible for:? Working with Brand Managers to support and execute the strategic content plan and grow brand awareness and community engagement through compelling,?engaging?and innovative content in order to support key brand initiatives and drive sales growth and market share Work with the team to coordinate samples for all PR call outs, campaign mailers, ad-hoc sample requests etc. Draft…

Click here to view more detail / apply for PR & Social Specialist (MECCA-Maginations)

Job Requirement:

We are seeking a dynamic and motivated Customer Service Agent to join our team and support our sales efforts through call appointment setting and lead generation. The primary responsibility of this role is to engage with potential customers over the phone, establish rapport, and schedule appointments for our sales team. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Conduct outbound calls to prospective customers to introduce our products/services and qualify leads.

• Build and maintain relationships with potential customers through effective communication and follow-up techniques.

• Identify decision-makers and influencers within target organizations to facilitate the appointment setting process.

• Collaborate closely with the sales team to understand their requirements and priorities for appointment scheduling.

• Manage a database of leads and appointments, ensuring accurate and up-to-date information at all times.

• Meet or exceed weekly/monthly targets for appointment setting and lead generation activities.

• Continuously seek opportunities to improve the efficiency and effectiveness of the appointment setting process.

• Provide regular feedback to management regarding the quality of leads and effectiveness of strategies.

Job Requirements:

• Hold a Diploma/Bachelor's degree in any field.

• Demonstrated experience in customer service, sales, or appointment setting roles.

• Possess excellent verbal communication skills with a clear and professional telephone manner.

• Strong interpersonal skills enabling the quick establishment of rapport with diverse individuals.

• Maintain a goal-oriented mindset with a proven track record of meeting or exceeding targets.

• Ability to thrive both independently and as part of a team within a dynamic environment.

• Exhibit strong organizational skills and meticulous attention to detail.

• Display adaptability and a willingness to embrace new processes and technologies.

• Exhibit strong communication skills across various channels including email, face-to-face conversations, and messenger discussions.

• Proficiency in English and Malay, both spoken and written; proficiency in Mandarin is an added advantage.

• Proficiency in mandatory business writing skills.

• Possess good typing skills.

• Demonstrate strong logical thinking and problem-solving abilities at all times.

• Ability to excel independently in a fast-paced environment.

• Be a collaborative team player with a positive attitude and a keenness to learn.

• Display the ability to quickly grasp new concepts and adapt to changes.

• Showcase a history of teamwork and cooperation in professional settings.

To meet the demands of today’s ever changing environment, Downer strive to be Australasia’s most collaborative and sustainable transport and infrastructure partner, be it from innovative manufacturing and supply of bitumen-based products, delivery of construction services, or providing strategic asset and infrastructure management.  An excellent full-time opportunity is currently available for a Road Maintenance crew members for an start to join our Maintenance crew in Maddington, WA. This position would be well-suited to someone with a high regard for safety and quality. ABOUT YOU Current HR Licence (highly desirable). Current General Construction Induction card Previous experience as a Steel worker, Carpenter, Concreter and Arborist (highly desirable) Experience in Operating Excavator, Skid Steer and Front End Loader (essential) Experience in Footpath repairs, Road repairs: Patchwork and Surface maintenance (highly regarded)  Current Chainsaw ticket, EWP, Confined Space and Working at heights (highly desirable) Flexibility to work away Proven ability in the operation of mobile plant machinery and equipment,…

Click here to view more detail / apply for Crew Member Maintenance - RS PR WA

The opportunityWe have an exciting opportunity for an a versatile and talented Guest Services Agent to join the CLLIX Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who we areCLLIX Hotels & Apartments managers approximately 3,000 self-contained and contemporary strata titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2022 and beyond.As part of the CLLIX Hotel & Apartment group, there has never been a better time to join our rapidly growing company! We are a dynamic team, positive and committed to achieving new heights in the industry. What your week looks likeYour role will be focused on providing high quality customer service to our guest and residences during their stay. You will provide timely and effective email and phone management, including answering inquiries from future and in-house guest. Along with the checking…

Click here to view more detail / apply for Guest Services Agent (GSA)

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, including voice, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to manager callbacks and service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via call back, email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails, and inbound calls
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, including voice, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to manager callbacks and service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via call back, email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails, and inbound calls
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, including voice, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to manager callbacks and service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via call back, email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails, and inbound calls
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to ensure that the money we are moving for customers are legitimate transactions, and minimise fraud passing through our platform. 

Here’s how you’ll be contributing to Fraud Prevention:

• Review transactions flagged as suspicious and take appropriate action(s)
• Perform due diligence checks on customers whose transactions are being reviewed
• Provide assistance to other Wise teams
• Communicate with other financial institutions and law enforcement
• Work with the relevant parties to improve fraud detection rules and processes 
   

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

Job Summary:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirement:

1. Possess a Diploma or Degree in related fields.
2. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
3. Excellent verbal and written communication skills in English is mandatory.
4. The ability to speak in Mandarin will be an added advantage.
5. Strong interpersonal skills and the ability to build rapport with customers.
6. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
7. Proficient in Microsoft Office and experience working with CRM systems.
8. Familiarity with digital banking products and services.
9. Ability to work flexible hours, including weekends (24/7)