Total 769 pr agent job vacancies in Customer Service category in Malaysia

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

 

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

工作職責：

• 透過電話、電子郵件或即時聊天及時回覆客戶詢問，並提供準確的資訊或協助。
• 認真傾聽客戶的疑慮，解決問題，找到適當的解決方案，確保客戶滿意。
• 達到或超過關鍵績效指標 (KPI)，例如呼叫解決時間、客戶滿意度評分、首次通話解決率和遵守時間表。
• 隨時了解產品或服務、公司政策和行業趨勢的最新信息，以便為客戶提供準確且相關的資訊。

工作要求：

• 至少 SPM 畢業生並精通英語和中文。
• 擁有客戶服務經驗，最好有呼叫中心經驗。

工作時間：

• 5.5天，固定早班

津貼和福利

• EPF、SOCSO、阿拉巴馬州

Job Responsibilities:

• Respond promptly to customer inquiries via phone calls, emails, or live chat, and provide accurate information or assistance.
• Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
• Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

Job Requirements:

• Minimum SPM graduate and proficient with both English & Chinese languages.
• Possessed experiences in customer service line, preferably in Call Centre.

Working hours:

• 5.5 days, fixed morning shift

Perks & Benefits

• EPF, SOCSO, AL

Guest Service  Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Provide personalized assistance and information to guests regarding hotel amenities, local attractions, and services.
• Respond promptly to guest inquiries, requests, and complaints, striving to exceed their expectations at every opportunity.
• Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6789 or email us at recruit@haileck.com

As a Guest Service Agent at Napasai, A Belmond Hotel, Koh Samui, Thailand, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include 

• Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner  
• Providing outstanding communication through prompt and professional phone calls and emails 
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.  
• Delivering knowledge of hotel facilities, amenities, and services to enhance guest experience. 

What You Bring:

• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner
• Ability to communication clearly, listen attentively, and convey information accurately
• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact
• Proficiency with computer systems including basic programs such as word processing, spreadsheets, and email

What We Offer: 

At Napasai, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, and benefits including:

·       Competitive salaries

·       Complimentary and preferred rate experiences at our iconic destinations

·       Friendly and Family environment

  

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

This is your moment.

Apply today!  

About Us   
Napasai, A Belmond Hotel, Koh Samui, Thailand

Napasai is a secluded haven nestled between the jungle and sea. It has been a pioneer of luxury hospitality since travellers first started arriving to the island’s golden sands. 

Napasai means “Clear Sky”; upon arrival, guests are drawn to the panoramic sea and infinity pool views, and will immediately feel relaxed, and the positive vibes of Thai hospitality. 

Our serene beach resort is set within 43 acres of lush tropical garden, 68 stand-alone but easily accessible villas enjoy vast sea views; we have the longest stretch of swimmable beach that are perfect for families of all types.

 

Join us and achieve the truly exceptional!

 

The Belmond & LVMH Family 

Napasai, A Belmond Hotel, Koh Samui, Thailand, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.  

Are you looking for a customer service role that is more than just answering the phone?
Hybrid working?
A genuine path for career progression?
Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer.
They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds.
As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers.
If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.
Given the nature of this role we are only seeking individuals with the following skillset:
* Experience in customer service, preferably from a call centre or Omni channel contact centre
* Excellent communication skills
* Ability to multi-task and prioritise workload
* Attention to detail
* Commitment
The starting salary for this position is £23,404 per annum with a host of other perks such as company wide yearly bonus, employee discount scheme for family and friends and even employee loans.
Although they operate between Mon - Saturday you would only be required to work 1 Saturday in every 5, and even then it is a 3pm finish and they will even with a full day off. The operating hours are from 8am-5.30pm which are on a 8-hour shift rotational pattern.
They are looking for immediate starts and can interview at very short notice so if you are actively on the market and would like to hear more then please apply now.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Responsibilities:

· Making outbound calls to follow up on payment related to hospital bills

· Receivables management

· General customer service duties

· Handle patient enquiries, provide billing information to patients

· Sending statement of accounts

Job Requirements:

Good interpersonal, communication and written skills

· Proactive, committed and self-motivated

· Positive team player who is also able to work independently

· Proficient in Microsoft Office applications (MS Word & Excel)

Customer Service Agent Division: Boral Constr Mat Limited Department: Overhead Nsw Act Work type: Permanent - full time Location: Sydney With great customer support, customers will want to work for us!  If you have a passion for providing key customer service without the requirement of making cold or sales-based calls then this role is for YOU!  Your next opportunity  Boral Construction Materials is seeking of proactive individuals with a 'can do' attitude to enlist in our Customer Service Agent Talent Pool for our North Ryde?Contact Centre team.? If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service Talent Pool based in our North Ryde Office on a Permanent Full Time basis! As a Customer Solution Agent you will provide support for our customers in relation to orders and general inquiries. In this opportunity, you will work off a monthly roster with shifts ranging between our…

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Customer Service Agent Clayton, VIC Largest family-owned equipment hire company in ANZ and still growing Grow with Kennards Hire | Level up your skills Join a high performing team and enjoy a supportive team culture About us At Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're striving to be the best. Our commitment to sustainable growth and innovation drives us to excel, benefiting our customers, our employees, and the Kennards Hire family. With an impressive 86% of our team members affirming that Kennards Hire is a Great Place to Work, we're proud of our achievements. Why Kennards Hire? Join the Kennards Hire family, where our values—One Family, Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan—guide everything we do. As Australia and New Zealand's largest family-owned equipment hire company, we believe in providing our team members with the tools…

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At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.What You’ll Do SIXT Australia?is on the lookout for a Permanent Full time Customer Experience Agent dual role to join the team our Hobart Airport and City location. As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales and complete vehicle rentals for SIXT Australia following a set of guidelines and procedures. Your key responsibilities will include:  Opening and closing rental agreements Selling additional over the counter rental products Managing reservations Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer Inspecting and recording vehicle damage Delivering vehicles…

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The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

15th April, 2024 Receptionist & Agent Support – Place Graceville Place Graceville has an exciting opportunity available for a passionate candidate to join their fun and supportive office as a Receptionist & Agent Support. Working in the customer service team, you will play a crucial part in the front-of-house operations and provide high-end customer support to our clients. Previous real estate experience is not necessary, as we are eager to provide plenty of training to the right candidate! Previous experience working in a fast-paced reception or customer service position is highly regarded. The successful candidate will have impeccable phone manner, a bubbly, welcoming personality and strive to go above and beyond to continuously improve the customer experience.    Roles & Responsibilities: Greet and provide exceptional customer service to all customers and colleagues; Receive and delegate all incoming calls with knowledge and confidence; Ensure the meeting rooms and communal areas are kept clean and presentable; Organise…

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We’re looking for a Guest Services Agent with a twist at A by Adina Canberra.  For starters, you’ll love putting others first and you’re smiling when they are – you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal.  A magnet for happiness, you hold the secrets to a whole city; the kind of places and experiences others shrug off as urban myth. What you don’t know, you’ll find out to unlock unrivalled staycations. Plus, you’ll add your own unique mix of passion, drive, organisation and flex to everything you do (and make it all look effortless). Like us, you always go the extra mile to make guests feel at home. So do we. It’s the reason our guests book, repeat book and love us – and it’s why we want you on our team. Make no mistake, we’re looking…

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Job Responsibilities

1. Answers all incoming/outgoing calls coming through our private branch exchange (PBX) system in a professional and courteous manner.

2. Applies Hotel’s standard verbiage in all guest communications via PBX system.

3. Screens callers to know the purpose of call and transfers to the respective offices or staff accurately.

4. Provides general assistance to callers enquire on Hotel’s products and services in a professional manner.

5. Administers the programming and executing of guests’ wake-up-calls.

6. Ensures that call log entries (e.g. IDD & Assisted Calls) are recorded and updated in a systematic and timely manner.

7. Assists in the dissemination of required information during emergency situation.

8. Updates and maintains Hotel’s telecommunication equipment inventory records.

9. Assists in the coordination of the repair/replacement of Hotel’s telecommunication equipment.

10. Assists in back-end reception administration duties such as releasing of credit card verifications, handling card verification disputes and coordination with UOB Bank on escalation cases etc.

11. Prepares and performs room reservation related administration duties such as room reservation correspondences, non-refundable reservation and no-show reservations.

12. Undertakes other duties as and when requested by the Front Office Management and Hotel Management.

Requirements

1. Fluent in both spoken and written English

2. GCE "O" level or equivalent

3. Knowledge of PMS Opera system is preferred

4. At least 1-2 years in hotel related industry, preferably under Hotel’s room division