Total 4 personal trainer job vacancies in Johor, Malaysia

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Duties and Responsibilities

• Assist the Asst.Training Manager in implementation of any other HR projects.
• To conduct introduction training for all direct new hires and incorporate relevant safety standards into all training programs and procedures.
• To work towards developing the knowledge, skills, and competencies of operators at assigned process.
• Deliver "On the Job" training to operators in order to achieve required standards and performance.
• To ensure all shop floor employees are adequately trained for job assigned and to maintain their training records for QMS purpose.
• To evaluate efficiency of operators, their jobs, and adherence to work instructions and or company policies and propose actions towards improvement.
• To create SOP/WI if needed.
• Submit weekly and monthly report.
• Manage multiple new hired employees at a time
• Performs regular process audits of personnel, tooling and equipment in assigned areas.

Knowledge, Skills, & Abilities Required:

• Good command in English and Bahasa Malaysia and other language is advantage.
• Able to communicate effectively and sensitively.
• With good attendance and work quality.
• Knowledge in ISO9001:2000 is and added advantage
• Proficient in PowerPoint, Outlook, Word, and Excel

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Personal leave
• Personal development opportunities

職責：

• 管理和指導日常客戶服務任務的順利進行，監督、輔導、理順流程，進行標準化考核，提升客戶服務效率。
• 對複雜問題提供清晰的指示。
• 與客戶服務品質控制團隊合作進行知識培訓、處理投訴和其他重要任務。
• 促進與相關部門的有效溝通，確保業務順利實施。
• 協助部門領導落實決策，執行具體規劃，達成團隊目標。
• 協助員工職涯發展規劃，提升員工滿意度，引導建構正向的工作氛圍，培養有凝聚力的團隊。
• 完成上級交辦的其他任務。
  
  要求：
• 精通英語語言能力，熟悉英語表達，有2-3年相關客戶服務管理經驗。
• 組織能力強，適應力強，注重細節，抗壓性強，責任感強。
• 優秀的人際溝通能力，能與各部門建立高效率的協作關係。
• 熟練使用辦公室軟體，具備較強的學習能力。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

義務和責任

• 協助培訓助理經理實施任何其他人力資源專案。
• 對所有直接新員工進行入職培訓，並將相關安全標準納入所有培訓計畫和程序。
• 努力發展指定流程中操作員的知識、技能和能力。
• 為操作員提供「在職」培訓，以達到所需的標準和績效。
• 確保所有車間員工針對分配的工作接受充分的培訓，並出於品質管理系統目的維護他們的培訓記錄。
• 評估操作員的效率、他們的工作以及對工作指示和/或公司政策的遵守情況，並提出改進措施。
• 如果需要，請建立 SOP/WI。
• 提交週報和月報。
• 一次管理多名新聘員工
• 對指定區域的人員、工具和設備進行定期流程審核。

所需知識、技能和能力：

• 精通英語和馬來語以及其他語言是優勢。
• 能夠有效且敏感地進行溝通。
• 具有良好的出勤率和工作品質。
• ISO9001:2000 知識是額外的優勢
• 精通 PowerPoint、Outlook、Word 和 Excel

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 事假
• 個人發展機會