Team Leader, Member Support Grade (Legal) 7/8
The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Team Leader, Member Support with legal qualifications to join their team!
Benefits:

Ongoing, located in state-of-the-art offices in Darlinghurst.
Clerk Grade 7/8 - salary package ranging from $106,025 - $117,363 per annum plus super.
Genuinely flexible working arrangements.
Wellbeing programs and resources available.
Excellent career development and learning development opportunities.
Closing Date: 24th April 2024 @ 10am.

About us:
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.
The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service. The staff who work in the
Commission is employed ... Click here to view more detail / apply for Team Leader, Member Support (Legal)

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/g2fDAg7B

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/g2fDAg7B (EA: 94C3609/ R1219669)

• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan

The Service Desk Analyst is responsible for providing technical support to the Firm’s internal customers. This person must be able to master software applications quickly, and above all, they

must have an extensive customer service background. The Service Desk Analyst possesses a good understanding of legal environment priority requirements.

The core work hours are Monday through Friday, 40 hours per week (8 hours per day, with one hour for lunch), to be worked between the hours of 5am to 2pm. In addition to regular

call/email coverage for Service Desk, rotation of on call weekend coverage and support is required.

This is a remote role with one in-office day per month to aide collaboration.

Responsibilities:

• Provide solutions to customer problems of complex nature to ensure customer satisfaction.
• Prioritise, research, resolve, and respond to requests in accordance with current standards.
• Communicate with team members concerning work related matters and provide assistance as needed to other team members.
• Timely awareness of and impact on relevant support issues on a firm wide basis.
• Demonstrate enthusiasm, a positive attitude and a high work ethic.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help-desk customers.
• Provide technical assistance on the Firm’s software including, but not limited to, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software, CRM Software, the Windows operating system, basic hardware including, but not limited to, iOS devices, printers, laptops and network troubleshooting and remote connectivity troubleshooting and VPN.
• Utilise all available technical resources and current support policies in order to provide accurate solutions to customers.

SKILLS AND EXPERIENCE:

• A positive attitude to customers and co-workers.
• Be team-oriented and possess strong troubleshooting skills.
• Be goal-oriented and proactive, with the ability to take ownership of customer requests.
• A faultless approach to customer service, and willingness to take on any task or request.
• Problem solving - identifies and resolves problems in a timely manner; gathers and analyses information skilfully; develops alternative solutions; works well individually or in group problem solving situations; uses reason even when dealing with emotional topics.
• Multi-tasker who can handle being under pressure, whilst ensuring attention to detail.
• Project a positive attitude to customers and co-workers, team-oriented and strong troubleshooting skills.
• Clear verbal and written communication skills.
• High energy levels.
• Ideally possesses a degree in technology or equivalent professional accreditations.
• Working knowledge of ITIL Service Management is preferred.
• Successful candidates will have supported a user population greater than 50 people, ideally in a law firm or professional services environment.
• Candidates must have a strong understanding of current Microsoft Office Suite and Windows 10 & 11, MOS certifications preferred.
• Candidates should also have strong familiarity with Document Management Systems and a solid understanding of desktop and laptop computer hardware and troubleshooting.
• Working knowledge of ITIL Service Management is preferred.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

• Hours of this position are 10:00a.m to 7:00p.m - Monday to Friday

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

About the role

We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services.

In this position your responsibilities will grow with the role, commensurate with success. Along with providing top-tier support to clients of Morningstar Enterprise Products, you will be involved in enhancing our global service delivery model across our 3 hubs in London, Madrid and Mumbai.

As a Customer Success Manager, you will be responsible for understanding your customers’ business drivers and their desired outcomes, so that Morningstar can deliver value and help customers achieve their goals.

You will closely align with your clients and help them leverage Morningstar’s suite of Enterprise products to meet their goals – and as a result deliver customer return on their investment, so that Morningstar is able to retain and grow the account.

You will serve as the voice of Morningstar and ensure that the highest quality of service is offered to our customers.

Founded on teamwork, you will be part of an organisation that will enable you to learn and grow with your peers, all the time supported by Morningstar Product, Sales, and Services teams.

Job Responsibilities

• As a Morningstar Customer Success Manager, you will be a Product expert, providing guidance and best practice advice on how customers can leverage Morningstar services. By building a trusted relationship you will retain current engagements and identify new opportunities to grow the customer’s business with Morningstar.

• Proactively build effective client relationships, including the ability to anticipate and listen to our clients’ needs. Achieve this by working closely with clients and liaising with internal Sales & Product teams in order to meet customer requirements.

• Work closely with your assigned Morningstar client base to ensure high levels of service delivery and customer Return On Investment.

• Act as the key escalation point for data, functional, and technical issues that arise from all Morningstar products for assigned clients. Collaborate with other internal resources as necessary until an issue is resolved and communicated back to the relevant stakeholders.

• Use your innovative approach to contribute to the business and work with product managers, data and sales colleagues in order to evolve Morningstar services.

• Proactively contribute to the renewal process and drive a strong renewal rate by continuously managing customer health - and working closely with sales teams identify & evaluate potential upsell opportunities

Qualifications

• Strong communication and presentation skills both written and oral.

• Strong customer-centric, strategic approach.

• Proven organizational and multi-tasking skills.

• Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.

• Ability to develop strong internal and external partnerships and relationships.

• Knowledge and interest of the Financial Services industry is an advantage.

• Bachelor’s degree or equivalent.

Why you will like working here

• You will work in a Global team, together with peers, product managers and other Morningstar employees all over the world.

• You will get to know the financial industry, our clients and their needs.

• You will work and deep dive in all parts of Morningstar data, analysis and research.

• You will have the chance to develop your technical skills and understanding.

• You will be part of an inclusive, entrepreneurial culture where difference is embraced.

• Casual dress code is the norm, no formal suits for us unless we have client meetings.

• We are in Shoreditch.

Hybrid Work Model

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

 

U99_MstarUKLtd Morningstar UK Ltd. Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

About the role

Morningstar’s products transform our high-quality data, independent research, and technological expertise into well-designed tools that serve our clients. The product management, product development, and service teams collaborate with our Customer Success group to help provide clients with relevant products and bundled solutions.  As a Senior Customer Success Manager, you will provide world-class service to our institutional data clients by understanding how they use our data or software platforms to drive their business and work alongside our other CSM and Sales teams on client retention and growth opportunities.  This position is located in London and requires occasional client-facing travel.

Job responsibilities

• Serving as a subject matter expert to Morningstar clients who license our Data or Software products.

• Creating a structured set of metrics/analytics to continuously and consistently communicate mutual key performance indicators with the client to monitor risk, drive value-add activities, highlight new business opportunities and areas to improve our service.

• Conducting regular business reviews with clients to provide updates on value-add activities from Morningstar and to ensure alignment between Morningstar’s Success Plan and the client’s priorities.

• Ensuring key internal stakeholders (CSMs, sales, data and product and tech managers) are aware of sensitive client information that impacts the overall relationship.

• Training home office representatives/solution-administrators/CSMs or Client Education teams to ensure end-users are supported in a coordinated manner.

• Work proactively to identify upsell and cross-sell opportunities through regular client interactions and relationship building activities.

• Acting as the point of escalation for the account (globally where applicable) and coordinating both internally as well as with the client to resolve escalated issues.

• Ensuring the voice of the customer and client satisfaction expectations are appropriately represented in product roadmap decisions

Qualifications

• Bachelor’s degree is required; an advanced degree is desirable.

• Two to ten years of client service, training, or sales experience.

• A deep client service focus with strong technical, presentation, communication, and consultative skills.

• Excel in a fast-paced environment while still producing very high-quality, detail-oriented work.

• Proactive, strategic, and analytical thinker with a collaborative approach to problem-solving and project management.

• Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.

• Ability to foster strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.

• An intense desire to achieve client satisfaction and retention goals.

• Sound technical understanding of systems, data collection and delivery.

• Proven organizational and multi-tasking skills, as well as a thorough understanding of investment data, financial analysis and competitive landscape as well as market trends impacting our clients.

• Ability to travel up to 25% of time

Hybrid Work Model

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

 

U99_MstarUKLtd Morningstar UK Ltd. Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

About the Role

Would you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients?
We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services.
You will work together with our institutional clients using Morningstar´s flagship analysis tool, Morningstar Direct, to ensure they are successful in using the product.
Morningstar is a global investment research firm that compiles and analyzes investment data in a number of different lenses, including performance, risk and sustainability. The company provides an extensive line of products for individual investors, financial advisors and institutional clients.

The role:
Morningstar is seeking a Customer Success Manager for our institutional research platform Morningstar Direct to be based in our office in Madrid. In this role, you will be responsible for understanding your customers’ business drivers and their desired outcomes, so that Morningstar can deliver value, retain and grow the accounts, and meet contractual commitments. The ability to communicate clearly and form strong relationships with our clients is critical for this role.
Founded on teamwork, you will be part of an organization in Europe and globally that will enable you to learn and grow with your peers, while being supported by Morningstar Product, Sales and Service teams.

Job Responsibilities

• Become a product expert on Morningstar Direct, providing guidance and best practice advice on how customers can leverage Morningstar’s services. By building a trusted relationship you will retain current engagements and identify new opportunities to grow the customer’s business with Morningstar.
• You will play an important role in the Sales process, working closely with our Sales department to understand a client’s needs and map them to the capabilities of Morningstar Direct.

• Proactively build client relationships, including the ability to anticipate and listen to our clients’ needs. Achieve this by working closely with clients and liaising internally with Sales, Product and Customer Success Teams in order to meet customer requirements.
• Work closely with your assigned Morningstar client base to ensure high levels of service delivery and customer Return On Investment.
• Use your innovative approach to contribute to the business and work with product managers, data and sales colleagues in order to evolve Morningstar services.
• Initiate and drive client workshops and/or user forums to train and grow usage of Morningstar Direct.
• Proactively contribute to the renewal process and drive a strong renewal rate by continuously managing client satisfaction levels - and working closely with sales teams to identify and evaluate potential upsell opportunities.

Qualifications

• Fluency in English, Spanish and another European language is required (ideally Italian)

• Strong communication and presentation skills, both written and oral.
• Strong customer-centric, strategic approach.
• Proven organizational and multi-tasking skills.
• Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.
• Experience in the Financial Services industry is preferred
• Ability to develop strong internal and external partnerships and relationships.
• Bachelor’s degree or equivalent.

Hybrid Work Model

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

 

302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

 

S20_FranceFundInfo Morningstar France Fund Information SARL Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

The Team: Morningstar’s global Service Operations Center team is responsible for performing incident response, change management, problem management and service monitoring all of Morningstar’s products and technical infrastructure to ensure that we are achieving or exceeding our Service Level Agreements with our customers.

The Role: We’re looking for a highly motivated individual who will work as an Incident Commander to provide support over Major Incidents. The ideal candidate will need to work in rotational shift. They must possess excellent communication and coordination skills with both technical and non-technical individuals alike. The role is based in our Mumbai office. 3 to 8 years of Incident Management experience.

Responsibilities:

• Work on daily Major Incidents as an Incident Commander.
• Classification of Incidents and according to priority and create incident tickets.
• Quick creation of Incidents and set up communication channels for all affected stake holders.
• Ensure all required stake holders have joined the incident bridge.
• Escalate in time to the right stake holders.
• Create an incident action plan and coordinate the same with stake holders.
• Train team members on the incident action plan.
• Making a step-by-step action plan and do the necessary follow up accordingly.
• Identifying which team members are needed for the ongoing incident
• Governance - Ensure SOP’s are followed
• Prioritizing tasks based on safety and company needs
• Communicating the plan to team members
• Keep teams calm and focused
• Review Incident and have continuous improvement to have a better MTTA and MTTR.
• Good understanding and experience of IT technologies-Network, Data Center, Cloud, End User Computing. Application Management practices.
• Enthusiasm to learn new technologies, make new contacts and influence the way IT operates
• Ability to build strong relationships with key stake holders.
• Work towards continual process improvements to eliminate gaps.
• Ability to think critically and understand the dependencies in connected systems.
• Ability to work effectively and efficiently with minimal supervision.
• Conducting Post incident reviews and weekly status reviews
• Drives improvements within Incident Management process
• Passion for solving operational and business problems.
• Exposure to large enterprise monitoring in a multi-location environment.
• Additionally, willing to manage Change Management processes in a 24x7 environment.
• Willing to work in a 24x7 environment.

Skill Requirements

• 3 to 8 years of experience in Major Incident Management role.
• Excellent English communication skills and should have experience in international technical processes.
• Sound understanding and experience on IT Service Management - Incident, Problem, Change Management & Continual Service Improvements.
• IT Major Incident Management experience required (Understanding enterprise level platforms)
• Good understanding of monitoring tools such as NewRelic / VictorOps / Splunk / Control-M / Entuity
• Understanding of Change Management process
• Ability to facilitate conversations and collaboration with large groups of stake holders.
• Ability to translate technical incidents into business terms
• Good understanding of CMDB and ITIL best practices
• Prioritizing and Multitasking on multiple requests at the same time

Advantageous

• Good understanding of IT infrastructure in an Enterprise Environment
• ITIL V3/V4 certified and Intermediate
• Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution.

Morningstar is an equal opportunity employer.

 

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/g2fDAg7B

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/g2fDAg7B (EA: 94C3609/ R1219669)

Management Support Officer, Bar Admission and Examinations (3-year contract, renewable basis)

Reporting to the Head of Operations (Bar Admission and Examinations), the successful candidate will be a part of the Bar Admission and Examinations team. Main responsibilities will include:

1. Processing applications for courses, examinations and admission to the Singapore Bar.
2. Performing administrative tasks relating to the full suite of work undertaken by the department.
3. Ensuring proper documentation of work processes.
4. Responding to enquiry emails from candidates and applicants.
5. Any ad hoc projects or duties.

The successful candidate may look forward to emplacement or contract renewal towards the end of the 3-year contract based on work performance. The initial appointment grade will commensurate with the selected candidate's relevant work experience.

We are looking for someone who is:

• A good team player with strong planning, organisational and analytical skills
• Able to work independently with initiative and minimal supervision
• Proficient in written and spoken English
• 'A' Level, NITEC, Diploma holder with 1-2 years of relevant experience

Interested applicants, please send in your detailed resume, indicating your current and expected salary, contact number(s), notice period, and date of availability. We regret to inform that only shortlisted candidates will be notified

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Job Summary:

The Customer Care Consultation Specialist will give peace of mind to our identity theft members when they receive alerts of suspicious activity. The Customer Care Consultation Specialist will help our members with our protection suite of full identify, financial and digital device protection and assign a private licensed investigator in case of identity theft.

Under close supervision, an incumbent in this position will conduct a variety of research to determine if identity theft has occurred which could have a significant impact on our members’ personal and financial lives.

The Customer Care Consultation Specialist will be able to empathize, multi-task, and troubleshoot across various areas efficiently. The incumbent must be able to adapt to a changing environment, have effective time management skills and will ensure work is accurate, clear, and concise with strong attention to details.

Responsibilities:

Department:

3000 C&R

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)