Key responsibilities:
Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems.
• Keep customer informed, set and follow through commitments.
• Keep precise case documentation and case ownership.
• Timely elevate and/or escalate to next level support when the case is too complex.
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support.

SMS

• Monitor the SMS server and ensure the smooth running of the programme.
• Troubleshoot and resolve SMS related issued when contacted by clients.
• Maintaining software applications, operating systems and regular maintenance.

Team Work

• Attend and contribute to team meetings in a positive manner.
• Share information with team members.
• Be comfortable in working with all stakeholders.
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness.
• Perform other duties as required, including covering absences/leave where required.

Job Requirements:

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

主要責任：
每日任務

• 及時回覆客戶的詢問。記錄案例、提供資訊並排除故障以解決客戶問題。
• 讓客戶了解情況、制定並履行承諾。
• 保留準確的案件文件和案件所有權。
• 當案件過於複雜時，及時提升和/或升級到下一級支援。
• 在客戶端測試和部署新版本。
• 提出可最大限度降低支援成本的產品改進建議。

簡訊

• 監控簡訊伺服器，確保程式順利運作。
• 故障排除並解決客戶聯繫時出現的簡訊相關問題。
• 維護軟體應用程式、作業系統和定期維護。

團隊合作

• 以積極的方式參加團隊會議並做出貢獻。
• 與團隊成員分享資訊。
• 與所有利害關係人輕鬆合作。
• 與其他團隊成員合作，應用新的想法、實踐和工具來提高團隊的效率。
• 根據需要履行其他職責，包括在需要時彌補缺勤/休假。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

Job Description

• To work on the IT service management and operational support handling.
• To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
• To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
• To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
• To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
• To facilitate and conduct regular Disaster Recovery (DR) exercises. 
• To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
• To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
• To review and enforce the processes, ensuring documentation is current and practicable.
  Slides preparation & analysis and reporting and technical writing skills. 
• To perform trend analysis on incidents & problems and provide preventive & countermeasure action.Understanding of end-to-end IT Operations and how IT interfaces with business

Job Requirements

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.
• Minimum 8 years of experience in IT or similar environment. 
• Possess strong analytical, interpersonal and communication skills.
• Good understanding and working knowledge of ITIL principles.
• Strong hands-on experience in end-to-end incident management especially major incident.
• Strong knowledge of principles and methodologies of Incident and Problem Management.
• Experience in Disaster Recovery exercises and good knowledge in BCM.
• Able to work well with all levels of professionals in an organization.
• Good team player and able to operate independently.
• Experience working in a dynamic, fast-paced environment with strong stakeholder management.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms

Perks & Benefits

• Performance bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

IT Engineer – Permanent - £27,062 to £29,506 per annum
Are you looking for a role in IT with MORE benefits?
Do you want the opportunity to contribute to the development and effective operation of a busy IT department, where no 2 days are the same?
Due to internal progression, Barnsley College have a new and exciting opportunity for an experienced IT Engineer to work within our established IT Services team. This is a fantastic opportunity to work within a leading organisation, continue your own professional development and undertake industry standard, accredited qualifications and further training.
Benefits
First of all, what’s in it for you?
Substantial annual leave entitlement (Up to 47 days per year including bank and public holidays!)
Contributory pension schemes (Local Government or Teachers Pension Scheme)
Exclusive discounts for high street and online stores – who doesn’t love 20% off?
Access to health cash plans as members of the Westfield Health Scheme or Health Shield
Considerable staff investment through funded CPD opportunities, regular staff development training and paid volunteering days
Free on-site parking
Discounted gym membership (Facilities onsite so perfect for that quick workout)
Northern Rail Season Ticket Scheme
Cycle to Work Scheme
Free Microsoft Office 365 for personal use on up to five machines
Discounted hair and beauty therapies available at our onsite salon
On site subsidised Starbucks and restaurants – for a well-deserved coffee and cake break!
Plus many more…
IT Engineer
IT Services department
Permanent vacancy - 37 hours per week
£27,062 to £29,506 per annum
This is an exciting time for a new IT Engineer to be joining the team as it continues on its Digital Transformation journey, introducing many new systems and services for the benefit of the College. Our new IT Engineer will join our well-established team of 13 staff and report to the Senior Engineer. You will play a key role within our team and therefore will need to be self-motivated, driven and able to adapt quickly.
The IT Services department manages a wide portfolio of IT systems and related infrastructure within the College. Most systems are based on Microsoft technologies both on premise and in the cloud, whilst server virtualisation currently utilises VMWare technologies. The department is responsive and customer focused, continually looking to improve the quality of the service offered to a large user base of over 9,000 students and staff.
This is a fast paced, varied role, providing our IT Engineer with the opportunity to develop their skills and knowledge, as well as working with key stakeholders within the organisation. Flexible and part time options can be considered for the right candidate.
Closing date for applications Sunday 28th April 2024 - We reserve the right to close this vacancy early depending on the level of interest.

Your new company
Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions.

Your new role
Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services.

What you'll need to succeed

• A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions.
• Capable with network deployments (preferably Cisco)
• Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded.
• Able to share your expert knowledge with the wider team to develop an effective service.
• Firewall deployment, particularly SD-WAN solutions.
• Strong understanding of Cybersecurity to maintain system integrity.
• Delivering end-user support to a range of desktop, mobile and software applications.

What you'll get in return

• Salary of up to £60,000 DOE
• Elements of Hybrid/Flex provided Core hours are covered.
• Chance to improve your knowledge and personal development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

About the role

This is a great time to join our infrastructure engineering team as it embarks on a transformational journey to support the growth of our business. Reporting to our Service Operations Manager, you will be a key member of our fast-paced team.

Key Responsibilities:

• BAU for L3 escalations
• Priority 1 / Priority 2 incident management for services and platforms
• Performing minor and major infrastructure changes
• Take a lead role in reviewing IT environment and technically assist in onboarding clients
• Proactively provide recommendations on best practices where improvement should be made
• Mentor and develop our L1/L2 team by knowledge sharing and leading by example
• Proactively identify and raise technical issues that could lead to potential risks
• Documentation of our services and platforms as well as processes and guidelines
• Maintain a knowledgebase for our technical staff
• Improving knowledge and skills by contributing to business related trainings and exams
• Work with our Security Team / SOC on security improvements and vulnerability remediations
• Pager Duty

• Minimum 8 years’ experience or more as a Systems Engineer or similar role
• Minimum 3 years’ MSP experience
• Proven record and practical knowledge for core technologies like:
• Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune)
• Backup (Veeam)
• Email Routing and Security Gateways (Mimecast, Defender)
• Endpoint protection (Sophos, CrowdStrike, Defender)
• Windows Server 2016 - 2022
• VMware Hypervisor
• Basic Network knowledge (LAN, Routing, WAN)
• Microsoft stack certifications highly recommended
• Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
• Strong and effective communication and interpersonal skills
• Strong technical problem-solving skills and commercial awareness
• Ability to work in a fast-paced environment and familiar with MSP.
• Experience with PowerShell scripting
• The ability to deliver superior service and solutions to all key stakeholders

To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and continually increase your knowledge and skills through our well supported training program.

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link:

• Flexible working arrangement - hybrid with 3 days in office per-week
• Supportive environment and fun collaborative culture
• Training / mentoring programs
• Regular, fun social events
• Free parking, daily breakfast, monthly staff lunch

About the Role:
This role will be reporting to the Manager, IT, and will be based in Bangsar South.

Responsibilities:

• Ensure our internal users have their IT issues resolved
• Logging and processing all technical requests based on the complaints/tickets received from the users
• Installing and configuring computer hardware, software, basic network troubleshooting, printers, door access, and CCTV
• Planning and undertaking scheduled maintenance upgrades with HQ
• Setting up accounts for staff, ensuring that all platforms used by the company installed
• Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter.
• Investigating, diagnosing, and solving computer software and hardware
• Managing the company’s IT asset
• Administration, planning, and installation of Windows-based systems and some Mac/Linux machines
• On and Off-boarding of users across multiple systems and platforms
• Monitoring network status and reporting to the manager on a weekly basis
• Working within our ticket system to ensure fast turnaround times for all helpdesk queries
• Onsite and remote support for international users.
• Maintain and outperform SLAs and CSAT scores
• Manage office builds and miscellaneous physical extensions of the foodpanda business

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

28th March, 2024 Full Job Description Imagine your future with us At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.    The day to day This role is primarily based at our Canning Vale, Perth facility, however there is a requirement to travel regularly to a number of other ALS sites in the region to provide support services. The IT Support Engineer is the front line and face of IT, responsible for being the first point of contact for all ALS staff, providing prompt, courteous, and friendly service via telephone, walk up, self-service or any other contact method. This includes providing…

Click here to view more detail / apply for IT Support Engineer

Overview:

About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways. Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

www.rmit.edu.au

About RMIT Vietnam

RMIT International University Vietnam is the Asian hub of RMIT University. Degrees are awarded by RMIT University in Australia, allowing Vietnamese students to receive an overseas education without having to leave home. RMIT Vietnam is also host to students from Australia and many other countries.  All degree programs are recognised by the Vietnamese Ministry of Education and Training (MOET) and are audited by the Australian Universities Quality Agency.  RMIT Vietnam is an English-speaking university, and all teaching is in English.

www.rmit.edu.vn                                                                                                                 

The role

The Category Manager (ITS) provides leadership, direction and maximises value being delivered to the University for the categories under their management. The main activities include determining Division/School requirements, assessing supply markets, developing strategic category plans, and managing supplier contracts, performance, and risk. The Category Manager will engage with senior stakeholders within the RMIT organisation and supplier community to understand long-term university aspirations that can be enabled by third party relationships. The Category Manager will work to deliver process innovation that targets demand management and drive simple and effective use of processes and systems. The Category Manager works closely with other Procurement team members to operationalise best practices, savings initiatives and drive innovation. The position is responsible for supporting the Senior Manager, Strategic Sourcing in developing and implementing Procurement Strategies for the assigned categories.

KEY ACCOUNTABILITIES

1. Category Management

• Develop and implement strategic category plans based on market research and whole of life cost analysis to optimise value for money outcomes whilst meeting Divisions/Schools stakeholder needs and expectations;

• Develop a sourcing pipeline and engage the Procurement Specialist(s) for the execution of go-to-market initiatives;

• Develop initiatives to improve spend and Divisions/Schools procurement compliance;
• Build effective relationships and trust with Divisions/Schools and implement category management plan to meet their needs while identifying internal demand management opportunities;
• Build and maintain effective relationship with RMIT University Procurement team in general and Category Management team in specific to maintain awareness of group direction and shared knowledge of assigned categories;
• Identify and manage commercial, contractual, operational, financial, reputational, ethical and supply chain risks to minimise negative impacts on category objectives;
• Provide expert advice to key stakeholders on all aspects of procurement and the procurement category, to encourage innovative practices and support delivery of process and policy directions;
• Collaborate with the other team members and cross-functional working groups to achieve a high-level of performance, integration and consistency in procurement across the category;
• Maintain detailed knowledge of category markets, suppliers and stakeholders to drive category relevant strategies, projects and innovations.

2. Strategic sourcing

• Support sourcing projects, including all key steps such as strategy development, supplier negotiation, award recommendations and supplier contract execution;

• Conduct specific market analysis; spend analysis and stakeholder consultation to propose effective market strategies in the procurement plan to deliver the universities requirements;

• Source and execute frame contracts and/or preferred vendor agreements by pooling demands across the maximize negotiation power and optimize vendor prices;
• Ensure that the probity associated with the source-to-contract process is never compromised by paying particular attention to critical paths in the process including but not limited to the development and execution of the market strategy, bidders list, evaluation criteria and evaluation panel membership.
• Negotiate the most appropriate contract to deliver the universities requirements based on sound procurement principles linked to total cost of ownership, value creation and risk mitigation;
• Engage RMIT Legal and Compliance team at the appropriate points in the process for efficiency and quality of outcome;
• Ensure that contract outcomes are fully documented in accordance with procurement procedures, awarded on time and that the outcomes are clearly communicated to all parties involved and internal stakeholders.

3. Vendor Management

• Maintain and nurture strategic supplier relationships at management levels driving service delivery while extracting value-driven outcomes and challenging suppliers to optimise service outcomes;

• Manage the commercial business relationship with suppliers and support the Divisions/Schools to manage poor supplier performance;

• Create strategic supplier performance scorecards to support supplier performance and contract management;
• Conduct annual performance review and analysis for key vendors with high impact on operation;
• Optimize the number of vendors based on a supply chain optimized design that

• aligns vendors within a vendor management framework
• with clear outcomes of drastically reduced vendor numbers and manageable vendor relationships
• that consolidates spend strategically to generate leverage and service improvement.

4. Control and Compliance

• Ensure probity, transparency and compliance in all activities;

• Member of Internal audit team for purchasing activity audits as required;

• Identify and take action upon actual or potential risks in the course of operation;

• Evaluate on a regular basis the effectiveness of relevant processes and controls, and take up discussion with manager as necessary;

• Maintain sustainable procurement practices aligned with leading practice systems, process, policy, and probity, protecting the credibility of the central procurement function.

  

For a more detailed description of the key areas of responsibility for this position please click here to download the JD.

KEY SELECTION CRITERIA

• Strong Category and Commercial Management background with at least 5 year experience across development, creation and execution within ICT specific categories, ideally within a complex tertiary education or similar service environment.
• Experience in utilising standardised policy and procedure while still delivering optimum commercial outcomes;
• Demonstrated ability to manage stakeholders/vendors at senior management level;
• Demonstrated ability to work with detail, analyse data in an organised and objective manner and determine actions based on data analytics and insights gathered, and to develop opportunity assessments from complex data sources;
• Leadership skills in a cross-functional team environment in matrix environment;
• Strong commercial awareness skills and an ability to apply this to the Education sector, acknowledging difference and similarities;
• Interpersonal skills to build and maintain effective stakeholder relationships;
• Demonstrated ability to manage and lead external stakeholders;

Benefits include but not limited to:

• Competitive remuneration package in USD (for expatriate candidates) or VND (for Vietnamese candidates).

• Relocation allowance package up to USD $6,000 with support to relocate overseas candidate (and family) from home location to Vietnam for expatriates applying outside Vietnam.

• One-way flight from home location to Vietnam for staff and immediate dependents.
• School tuition fees for children, up to USD $15,000 per child up to 2 children per year
• Private premium medical insurance for employee and immediate family
• 20 days annual leave plus 5 days paid leave Xmas closure and paid sick leave.
• Support and guidance from experienced Mobility Advisor to assist in work permit and visa application together with relocation to and settling into living and working in Vietnam.
• Ongoing professional development program and support.

Further information 

The role located is Ho Chi Minh city Vietnam, is open for both local and expatriate candidates.

If you are an expatriate candidate, you will require a work permit to work in Vietnam.  To qualify for a work permit you will need (at minimum) a degree in a relevant field to the position and must be able to provide official written confirmation (statement of service) of at least 3 years’ senior management related experience. 

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.5 with no band less than 6.0.  

To Apply

In order to be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided below to initiate the application process. Your application will not be considered complete without the submission of both documents. 

Please note, we will be running a rolling recruitment process, so please do not wait until the closing date to apply.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT.

Applications Close:

25 thg 4 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us

IT Engineer
Location: 1st Floor, V1 Velocity Village, 2 Tenter Street, Sheffield, S1 4BY
Salary: £39,921 per annum
Contract: Permanent, Full Time

We are seeking a dedicated IT Engineer to join our team at GFSL

Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.
It takes hundreds of people in corporate support to ensure the smooth running of our operations and site-based functions, we are committed to driving the smooth and safe delivery of facilities maintenance; like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community.

As a IT Engineer you will have the opportunity to work alongside experienced and passionate colleagues who vary from Payroll, Attract, Projects, Finance, to Commercial & Supply Chain, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all.

If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference.
We are a Ministry of Justice business who provides critical and time-bound services to HMPPS, and are looking for a IT Engineer with any combination of:

- Experience of exposure to profiling laptops, tablets & phones
- Using soti or MDM
- IT Support experience
- Being single point of contact for project tasks
- Experience using service now is a benefit
- Good knowledge of IT using windows, Microsoft, Mac & IOS
- Excel knowledge

If this sounds like you, we would like to hear from you!


Explore a varied and rewarding career at GFSL.

Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.

Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.

You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress.

Explore facilities careers where you can make difference.

Pride In People.

We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.

We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.

GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more.



Pride in People - Do the Right thing - One Team 

An ISO 9001 Certified Company 

Proud member of the Disability Confident employer scheme

We have a team of around 170 professionals, delivering key services to the University, including network management, systems development, technical support, enterprise architecture, cyber security, project delivery.

Working across the University we are enabling the Strategy 2030 ambitions to be digitally agile, technology enabled and future-focused. As part of this we are transforming the University’s IT landscape, with a clear enterprise architecture, along with supporting standards, principles and practices.

IT Services works in a hybrid way offering the flexibility to work both on campus and at home depending on project or team needs.

About you

You will work within a team to deliver complex digital projects or technical workstreams within a strategic programme, often managing end-to-end delivery from procurement through to live service.

You will promote best practice for project delivery and/or initiatives via multidisciplinary teams. The teams will be made up of internal technical specialists, business experts, external suppliers working with stakeholders across the organisation.

This role is an exciting opportunity for a Project Manager professional to further develop their skills, being exposed you to both Agile and Waterfall delivery methods.

You will have:
A strong background in either Agile or Waterfall delivery management methodologies, processes and techniques
A demonstrable track record of delivering digital projects/initiatives
Experience in building successful motivated delivery teams
Evidence of maintaining delivery momentum and unblocking issues
Experience of working with stakeholders and third parties to drive delivery


Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.


Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.



Further information

If you would like to speak to us to find out more about this role please contact Ali Smith (available to answer queries between 18 March and 28 March) email: ali.smith@uwe.ac.uk or Damian Gibson email: damian.gibson@uwe.ac.uk (available to answer any queries from 3rd April - 5th April)


Interviews are scheduled to take place at our Frenchay Campus on Wednesday 24th April 2024.

This is a full-time, fixed-term post until December 2025, working 37 hours per week.

This post is not available on a job share basis.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

We may be able to sponsor qualifying candidates if they satisfy new Skilled visa immigration rules under the Home Office Skilled Worker visa route. Please read our Skilled Worker Guidance to assess if you will be eligible to be sponsored under the criteria.

Please also refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable to prove your right to work in the UK. Should you be shortlisted you will be asked to produce your right to work documents at your interview.

Please note that UWE does not cover any visa or health surcharge costs.

Advice to applicants

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Summary

Our client is seeking an IT Manager to join their team. This role will be very hands supporting the needs and growth of the organization.

Responsibilities

• The key elements of the job are System Administration; Database Administrator; and Information / Physical Security.
• Managing current IT systems
• Upgrading, installing, and configuring application software and computer hardware
• Troubleshooting and providing technical support to employees
• Creating and managing system permissions and user accounts
• Performing regular security tests and security monitoring
• Maintaining networks and network file systems

Qualifications

• Bachelor’s degree in Computer Science, Programming, or related field
• 5 years of related IT experience
• Ability to manage a team
• Extensive experience Microsoft Office365 and Windows Server
• Solid understanding of networking (LAN/WAN) concepts

The IT Change and Release Manager will be responsible for leading the assessment, analysis, documentation, and implementation of changes based on requests for change for IT Services that include infrastructure and application services.

The role will develop and implement change management practices to ensure that there are minimal disruptions and that operations are maintained across clients’ accounts and improved to meet customer requirements.

The role requires the assessment and analysis of change components, change scheduling and the adoption of appropriate controls. Additionally, the role will also coordinate communication with stakeholders, project teams and customers stakeholders regarding changes.

Responsibilities

• Lead the validation of incoming Requests for Change (RFC) and provide assurance over all stages of the unified Change Management Process and sub-processes, including the completion of impact analysis and change evaluation processes to ensure activities are in accordance with defined processes. This includes being available to manage the review, evaluation, and approval of Urgent or Emergency changes.

• Coordination of patch management, release, and deployment activities.

• Oversee and co-ordinate all activities within the clients change process across all IT Services, monitor changes through all stages of the change lifecycle, working collaboratively with client change managers or stakeholders involved to exchange information and drive change management outcomes.

• Plan, schedule, and maintain the forward change schedule, confirm that all changes have been successfully implemented, patch management and any required Post Change Reviews (PCRs) are carried out for failed changes.

• Manage communications to all affected groups for Change Management.

• Negotiate and agree standard classification (prioritization and categorization) for changes, facilitate the process and manage change management procedures and policies to ensure alignment with the clients Change Management process.

• Provide assurance over change requests, attend any client Change Advisory Boards. Provide guidance and approvals for major changes or releases to be approved.

• Create and maintain the Change Management process documents (flow charts, roles and responsibilities, knowledge articles etc.) to be used by the Change Management team and 3rd party suppliers. Analyze and identify improvements and encourage the development and implementation of “pre-approved changes” to streamline regular, repeatable low risk changes.

• Proactively identify and escalate potential risks. Contribute to the development of risk management plans, establishment of risk controls and performance of risk mitigation activities.

• Qualifications in IT, business administration, commerce, change management is desirable.

• ITIL certification or relevant years of experience as a Change Manager.

• Previous experience in ITS (Intelligent Transportation Systems) projects and environments and knowledge of ITS systems, equipment and roadside/tunnel devices is a plus.

• Join a worldwide leading systems integration company.
• Access to employee benefits
• Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organisation dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

We are currently looking a reliable and dedicated individual to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours, providing excellent customer service to guests and handling financial transactions accurately.

This role will also step up to covers days off for the Night Manager.

Key duties include:

• Responsible and accountable for the efficient operations whilst Night Manager is not on duty
• Perform accurate and efficient check-ins and check-outs for guests arriving or departing during the night shift
• Conduct nightly audits to reconcile and balance all hotel transactions, ensuring accuracy in financial records
• Prepare and distribute daily reports summarising hotel operations during the night shift
• Monitor and respond to any emergency situations or security issues that may arise
• Collaborate with other departments to communicate relevant information and ensure a seamless transition between shifts