Total 163 hr manager job vacancies in Others category in Taman Sentosa

Weekdays, Saturdays and Public Holidays

Coordinate daily Front of the House and Back of the House restaurant operationsDeliver superior service and maximize customer satisfaction.Respond efficiently and accurately to customer complaints.Lead and train team members to achieve guest satisfaction, operation efficiency and productivityRegularly review product quality and research new vendorsOrganize and supervise shifts.

Manage and oversee all storage supplies for the restaurant to ensure smooth operation.Appraise staff performance and provide feedback to improve productivity.Estimate future needs for goods, kitchen utensils and cleaning productsManage restaurant's good image and suggest ways to improve it.Promote the brand in the ocal community through word-of-mouth and restaurant eventsRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operationsMonitor inventory to ensure that resources are used effectively and minimizing wastage

Job Expectations

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Job Description

MAIN DUTIES:

Position Requirements: Effectively manage the Hotel’s trading. He/ She will be responsible for the smooth and efficient running of the hotel’s operation, whilst ensuring maximum guest satisfaction and the safety and the security of the property.

Representative of the Senior Management:

• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Sofitel Sentosa Singapore.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

Lobby Co-ordination:

• The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
• Leader of the Communication: The Duty Manager is a leader of the Front Office communication and will be active in the following tasks:
• The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
• The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of the Front Office Manager, The Briefing will be conducted by the Duty Manager.
• All incidents must be recorded in the Duty Manager Logbook. Front Office Manager to be contacted in case of any emergency.
• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

Supervision & Controls:

• Responsible to keep all Front Office Standards and Procedures in line with Sofitel Sentosa Singapore Policies.
• Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
• Ensure that the End of Day is completed correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager to supervise the accuracy of the daily financial reports issued by Front Office.
• Ensure that all Front Office areas are clear, clean & tidy at all times.
• Ensure all Front Office Standards and Procedures in line with the hotel policies
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Room controller, making sure that the rooms are allocated accurately and correctly.

Responsibility in terms of security:

• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

Requirements

• Diploma in Tourism / Hospitality Management
• Minimum 2 to 4 years related experience in Front Office
• Able to work shift, including weekends and public holidays
• Excellent reading, writing and oral proficiency in English language
• Proficient in Microsoft Office Applications
• Knowledge in Opera System is advantageous

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

About the Role

Reporting to the Global Revenue Optimisation Leader, the Global Revenue Optimisation Manager will play a key role in the overall market strategy of the company on a global scale.

You will work closely with cross-functional teams, including marketing, sales, finance, and supply to develop and execute market entry strategies and identify growth opportunities. Your main objectives will be to use the promo, pricing, SKU portfolio management analysis to optimise the company’s revenue, working closely with the multi-functional team.

Main responsibilities include but not limited to:-

• Establish the promo mechanics & governance and ensure this is executed with excellence in the markets/regions
• Work closely with marketing teams to develop targeted portfolio strategies per region/market and maximize the outcome of new product launches thanks to best-in-class planning. Collaborate on the development of promotional activities to drive demand in regions/markets
• Align pricing strategy and guidelines together with Marketing and Finance teams and ensure effective implementation of pricing strategies and policies in the regions/markets
• Drive SKU portfolio optimization (SKU productivity, channel strategy, Phase in Phase Out) cross markets to deliver significant cost savings while rationalizing the SKU portfolio
• Collaborate with sales, finance, and demand planning teams to coordinate sales and revenue forecasts globally (lead inventory allocations). Analyse historical data, market trends, and business drivers to accurately forecast market demand and revenue projections. Monitor and report on actual performance against forecast
• Translate market insights into actionable strategies to drive growth and market expansion. Identify strategic initiatives, including market entry strategies, product portfolio expansion, and partnership opportunities, to capitalize on market potential. Align strategic plans with the company's overall vision and goals
• Track and analyse KPIs to measure the success of global market strategies and initiatives (portfolio performance, new product launch, pricing strategy)
• Prepare regular reports and presentations for senior management, highlighting performance trends, market insights, and strategic recommendations. Conduct post-implementation reviews to assess the effectiveness of market strategies and identify areas for improvement

About You

To be successful in this role, you will have strong understanding of market analysis methodologies, strategic planning, revenue management techniques and pricing strategies. You are a strategic thinker with the ability to envision and drive long-term market objectives.

Previous skills & experience:-

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• A master's degree or MBA is a plus
  Solid and proven experience in sales, market strategy, revenue management, pricing, or related roles on a global scale
• Analytical mindset with excellent quantitative and data analysis skills
  Strong business acumen with the ability to translate market insights into actionable strategies, financial metrics, and P&L
• Excellent communication and presentation skills for effective stakeholder management
• Proactive and results-oriented with strong project management skills
• Proficiency in data visualisation and reporting tools
• Advanced proficiency in MS Excel or other spreadsheet applications
• Familiarity with market research tools, CRM systems, sales planning tools

Benefits

Dyson Singapore monitors the market to ensure competitive salaries and bonuses; but financial benefits are just the start of a Dyson career.

Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance.

Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices, and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fueling and realising ambition.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

• Assists in managing the operations through but not limited to proper scheduling, assigning of duties, table management in view of business levels and up keeping of hygiene and sanitation.
• Ensures proper shift handling and hand-over such as but not limited to: monetary matters, preparation of mise en place and key operational matters updates.
• In the absence of the Restaurant / Bar Manager, attends key meetings relating to the business unit as required.
• Assists in conducting daily briefing to ensure the team is duly informed of key operational matters.
• Assists in driving high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership and hands-on interaction with guests and associates.
• Handles any constructive feedback from guests.
• Cultivate a positive culture surrounding the platform and formulate strategies to continually improve the guest experience.
• Assists in collaborating with the business unit’s chef to continually review and refresh menu offerings as deemed by locality and region.
• Assists in creating an operational environment of education and empowerment that energizes associates to focus on guest preferences, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Participates in regular hygiene audits in conjunction with the Chief Steward and Culinary Director / Executive Chef.

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 2-3 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Key accountabilities:

• Weekly meetings with all functional heads & Regional VM manager to update and discuss on

business in general

• Work closely with internal departments to propose strategies and solutions for product

focus/collection launch/ retail events

• Follow ups with merchandising team to ensure that stocks delivery and quantities have

sufficient for any launch

• Follow up with store planning on refurbishment, opening & pop up store events on to ensure we

meet the setup deadline

• Involved in all aspects of store opening from product allocation/ floor-plan feedback/ visual tools

check to final display execution

• Email communications with store teams on seasonal and general VM information

• Ordering and planning of all visual materials/tools from HQ for openings/lightbox

images/replenishments for DOS

• Follow up with HQ to ensure props receipt meet the VM schedule for installation date

• Working with contractors to ensure installation is meeting the timeline and HQ standards from

to final execution for DOS

• Budget planning on VM expenditure on windows, lightbox and event for DOS stores

• Ensuring that all stores maintain the VM standard through constant VM communication via

phone and email

• Communication with wholesale markets on VM information and sharing of VM display images

• Working with VM team to remerchandise and photographing all in-store & windows for monthly

reports, capsule launches, retail events for DOS stores

• Work trips to SEA & Australia for VM setup, seasonal training, and market visits

• Preparation of seasonal press day setup from planning to display and teardown for SEA &

Australia

• Possible trips to HQ to assist on seasonal showroom setup

• The Regional General Manager will be responsible for leading and managing the operations, sales, and profitability of multiple locations within the designated region. This role requires a dynamic leader with exceptional strategic vision, strong operational acumen, and proven ability to drive results. The RGM will work closely with senior leadership to develop and execute regional business plans, drive revenue growth, and ensure operational excellence across all locations.

Qualifications:

• Bachelor's degree in business administration, management, or a related field; MBA preferred.
• Proven track record of success in a senior leadership role, preferably within the [industry/sector].
• Strong business acumen with a deep understanding of financial principles and performance metrics.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead and inspire teams in a fast-paced, dynamic environment.
• Demonstrated strategic thinking and problem-solving abilities.
• Willingness to travel within the region as needed.

Experience:

• 10 years of experience in a regional or multi-unit management role.
• 10 years of experience in [Restaurant].
• Experience managing remote teams and driving performance across multiple locations.

Job Summary:

To oversee and direct all aspects of Luxury Yachting Sales, including but not limited to liaising with club members and clients, sales bookings, charter packages, managing boat owner relations, and securing contracts. The Manager will need to coordinate functions and activities with other executives and departmental heads and liaise with Head Office officials as required.

Main Duties and Key Responsibilities:

• Responsible for driving strong sales growth to achieve sales and profit targets.
• Develop and maintain new accounts and excellent business relationships with customers and corporate clients.
• Manage key sales accounts and develop and grow new accounts.
• Negotiate with clients and achieve maximum revenue and profit potential while satisfying client needs.
• Finalized all bookings maximizing all revenue potential by upselling in all revenue-producing areas.
• Develop creative and attractive Charter Packages for clients.
• Manage sales team to achieve business plan targets and increase revenue and market share.
• Plan and drive effective sales programs to increase revenue.
• Manage online, telephone, and walk-in inquiries.
• Perform all assigned tasks to ensure that departmental goals are achieved to maximum sales volume and profitability.
• Develop a deep understanding of and relationship with Boat Owners.
• Review and negotiate contracts between the Boat Owners and Luxury Yachting.
• Ability to prepare a monthly booking report and P&L.

Requirements:

• Should possess preferably a Diploma/A Levels or above.
• Preferably from a hospitality background and experience with a waterfront lifestyle.
• At least 5 years of sales experience, including some managerial experience.
• Comfortable working in outdoor settings and exposed to the sun and sea.
• Ability to engage with customers in a friendly and outgoing manner.
• Ability to maintain high energy levels and thrive in a fast-paced and dynamic environment.
• Able to multi-task and work within tight deadlines with good organizational skills.
• Excellent verbal and written communication skills.
• Will be required to work on weekends
• Will be required to work on public holidays from time to time

Corporate Sustainability

• Coordinate and manage the gathering, consolidation and checking of data from regional countries for the annual Sustainability Report, and establish Sustainability-related sections and content in the company’s Sustainability Report and/or Annual Report.
• Strong in corporate communications with respect to sustainability.
• Coordinate and advise regional markets on sustainability goals.

Building Solutions

• Strong record of engagement with local vendors of building products and solutions.
• Ability to identify performance of existing assets and suggest methods of improvement in sustainability performance.
• Understanding of commercial implications of building solutions, such as CAPEX vs. ROI.

Building Certification

• Proficient in certifications of both local and regional green certifications, including but not limited to Green Mark, CASBEE, Three Star, NABERS, etc..
• Ability to guide and administer GRI, GRESB, CRREM and other international standards is preferred.
• Ability to audit existing building performance and recommend strategies for certification.

Job Requirements

• Minimum 8 years in a sustainability, engineering or related field.
• Proficient in project management and the implementation of building solutions and technologies in built assets.
• Highly driven and self-motivated individual.
• Good communicator, influencer and team player with strong interpersonal skills and the ability to interact and coordinate with cross-functional stakeholders.
• Independent worker, take initiatives and interact and collaborate with cross-functional stakeholders to resolve problems and deliver results.
• Prior experience in a consulting or real estate background is preferred but not compulsory.

What a Greater Asia ISV Alliance Manager does at HP:

• Manage ISV (Independent Software Vendors) relationships across Greater Asia countries including Japan, Australia,New Zealand, Korea & SEA countries.
• Work with ISV vendors on joint programs, events, go-to-market strategies across the key verticals like AEC, Manufacturing, Digital content creation, Data Science, AI, Finance, Oil and Gas and others.
• Identify new ISV for growth segments like Data Science, AI and others.
• Close collaboration with ISV vendors channel partners for driving hardware/software solutions
• Deep understanding of the hardware category product, business management and sales challenges and strategies.
• Actively contributes to the definition of the category business plan along with ISV’s.
• Work on join offerings and solutions to help customers meet their most complex demands.
• Establishes relationships and represents team with sales force and other partners at senior level.
• Product line and quota responsibility for Greater Asia market
• Functional responsibility for the team in one or several areas (market analysis, marketing engagement, SF communication etc).

Individuals who do well in this role at HP, usually possess:

• Strong understanding of workstation hardware products
• Previous experience working with ISV vendors or prior experience with companies selling workstation hardware and/or software products from Adobe, Autodesk, PTC, Siemens etc.
• University or Bachelors degree in Engineering, Business Management or Marketing; advanced degree or MBA preferred.
• Typically 8-12 years of professional experience with a combination of Marketing, Sales, Category, Business Planning experienced preferred.
• Consumer and/or Commercial Partner management expertise, End User Acct management as an alternative.
• Experience working with ISV vendors/channel partners & workstation product line preferred.
• Business planning skills, multidimensional.
• Financial planning and modelling skills, comfortable to manage high complexity business planning and reporting.
• Strong communication skills at senior management internally and externally.
• Knowledge of promotional marketing processes and practices.
• Negotiation skills and ability to frame the product value proposition to customers/partners.
• Leadership skills and cross functional expertise (sales, supply chain, marketing)

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Job Overview:

We are looking for a General Manager to oversee all staff, budgets and operations of our company.

General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.

Responsibilities:

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations
• Direct the employee assessment process
• Prepare regular reports for upper management in HQ in Japan in Japanese and disucss
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Requirements

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills both in English and Japanese

to communicate local employee, clients and management in HQ in Japan.

• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Bachelor’s degree

Job Expectations

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

• Runs Category Management and Special Projects functional team
• Translating company's priorities to team to set commodities strategies for division with analytical insights and macro-economic trends
• Conveying strategies to stakeholders and management to build consensus
• Foster effective collaboration and ensure strong communication lines with key stakeholders and management
• Leading team for the implementation of initiatives aligned with strategies set to maintain expert team for deliverance of successful solutions
• Development and implementation of best-in-class commodities management strategies and tools (eg, contract terms/models) that will influence changes beyond the organisation like to specific sectors or industries
• Guide team to build specialist/domain knowledge for different categories, preferably purchases under IT, staff welfare, office supplies, courses etc.
• Work with Stakeholders on critical projects to understand business priorities, and guide team to propose and execute operational strategies with consideration to risk mitigation, proper governance, cost management, sustainability and timelines
• Handle first line of escalations and exception handling of critical projects
• Responsible to monitor and track the progress of implementation of strategies, contracts and projects

Job Requirements:

• Minimum 8 years of relevant experience in procurement, preferably in category management and with at least 5 years in a supervisory capacity
• Strong commercial acumen, situation appraisal and analytical skills, ability to use intelligence from data to strategies and decision making
• Resourceful individual with active listening skills to gather information and anticipate next steps
• High achieving, independent individual with clear communication skills for stakeholder persuasion and management reporting
• Good project management skills to deliver results with given resources and timelines
• Strong understanding of contracting principles, capable of devising different contract solutions aligned with the business needs and market practices
• Good awareness of the industry best practices and available tools and systems, preferably in SAP S4 HANA and ARIBA.
• Coaching and people development skills

Coen Tay Zhi Xuan (R1989334)

Scientec Consulting Pte Ltd (Scientec Personnel) -11C5781

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

Sales Management

• Manage team members and ensure quality service provided to guest
• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative Cousu Main experience to all guests
• Ensure all VIP rooms are checked upon arrival with accurate amenities/set ups
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Ensure the welcome drink corner is always clean and ready
• Assist guests in the lobby during busy periods and whenever required
• Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
• Ensure the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 3 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Job Overview

A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Key Responsibilities:

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assignment of rooms for all arrivals
• Monitor and control guest's credit status to ensure that payment is collectable and received on time
• Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Be familiar with and ensure that all preparations for arrivals and departures are well organized
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Handle complaints or incidents/accidents occurring in the hotel and report the
• incidents handled accordingly in the Log Book
• Scheduling of staff
• Maintaining complete knowledge of hotel features and offerings

Talent Profile:

• Minimum Diploma in Hospitality Management
• 2-3 years of work experience in guest services or front desk operations