Total 44 front end developer job vacancies in Bukit Mertajam PNG

Job Description:

- Responsible to define, develop, test, analyze, and maintain new web applications in support of the achievement of business requirements.

-Writing, coding, testing, and analyzing web programs and applications

-Research, design, document, and modify web specifications throughout the production life cycle

-Collaborate with developers, programmers, and designers in conceptualizing and development of new web programs and applications.

-Assist in defining web development project plans, including scoping, scheduling, and implementation

-Conduct research on emerging application development web products, languages, and standards in support of procurement and development efforts

-Assist in resolving problems with software products or company web systems.

-Consistently write, translate, and code software programs and applications according to specifications.

-Write programming scripts to enhance functionality and/or performance of company applications as necessary.

-Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.

-Develop and maintain user manuals and guidelines; and train end users to operate new or modified programs

Requirements:

- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/ Degree in computer science, information systems, or software engineering or equivalent.

- At least 3 year(s) of working experience in the related field is required for this position.

- Excellent understanding of coding methods and best practices.

- Knowledge of applicable data privacy practices and laws

- Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.

- Flexible and adaptable in regards to learning and understanding new technologies.

- Versatile, meticulous and have an eye for detail.

- Result oriented, positive attitude and self-motivated.

- Able to multitask and work within tight deadline.

- Able to work both independently and in a team-collaborative environment, as and when required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Additional Leaves
• Additional Public Holidays
• Performance Bonuses
• Annual Salary Review
• Dental/Optical Allowance
• Medical Checkup Allowance

職位描述：

- 負責定義、開發、測試、分析和維護新的 Web 應用程序，以支援實現業務需求。

-編寫、編碼、測試和分析網路程式和應用程式

-在整個生產生命週期中研究、設計、記錄和修改網路規範

- 與開發人員、程式設計師和設計師合作，構思和開發新的 Web 程式和應用程式。

- 協助制定網路開發專案計劃，包括範圍界定、日程安排和實施

-對新興應用程式開發網路產品、語言和標準進行研究，以支援採購和開發工作

-協助解決軟體產品或公司網路系統的問題。

- 始終如一地根據規範編寫、翻譯和編碼軟體程式和應用程式。

- 根據需要編寫程式腳本以增強公司應用程式的功能和/或效能。

-設計、運行和監控新程式和現有程式的軟體效能測試，以修正錯誤、隔離需要改進的區域和一般偵錯。

-開發和維護用戶手冊和指南；並訓練最終使用者操作新的或修改的程序

要求：

- 候選人必須至少擁有電腦科學、資訊系統或軟體工程或同等學歷的文憑/高級/高級/研究生文憑/學位。

- 該職位需要至少 3 年相關領域的工作經驗。

- 對編碼方法和最佳實踐有很好的理解。

- 了解適用的資料隱私慣例和法律

- 能夠與非技術人員和跨專業團隊成員進行有效溝通。

- 在學習和理解新技術方面具有靈活性和適應性。

- 多才多藝，一絲不苟，注重細節。

- 以結果為導向，態度積極，自我激勵。

- 能夠同時處理多項任務並在緊迫的期限內完成工作。

- 能夠根據需要獨立工作和在團隊協作環境中工作。

津貼和福利

• 員工股權
• 佣金和獎金
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 健身會員資格
• 額外的葉子
• 額外公共假期
• 績效獎金
• 年度薪資審核
• 牙科/眼科津貼
• 體檢津貼

- Proficient and strong in Node JS

- Develop, debug and enhance web and mobile solutions

- Strong in database

- Support system backup

- Must be able to work independently

- Communicate and work well with others

- Write clear and detail report

- Adaptable

- Willing to learn new things

- Having positive attitude

We are currently seeking a talented Android Developer to join our team in Singapore. As a Senior Android Developer, you will be responsible for developing and maintaining high-quality Android applications that are used by millions of users globally.

Responsibilities:

• Design and build advanced Android applications for multiple devices and platforms
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with external data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirements:

• 3+ years of experience in developing Android applications
• Proficiency in Kotlin and Java programming languages
• Experience with Android SDK, Android Studio, and Android Jetpack libraries
• Strong knowledge of mobile app architecture patterns, including MVP, MVVM, and Clean Architecture
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Knowledge of Git version control and continuous integration and deployment practices
• Strong debugging and troubleshooting skills
• Bachelor's or Master's degree in Computer Science or a related field

Interested candidate please apply then fill this form to proceed https://forms.gle/kyagbgMW5oEYGDU39

Company Overview

Absolute Kinetics Consultancy Pte Ltd (AKC) is a leading training provider dedicated to empowering individuals and organizations with the knowledge and skills needed to excel in today's dynamic business environment. With a commitment to excellence and innovation, AKC delivers comprehensive training solutions designed to address the evolving needs of professionals across various industries.

Job Overview

We are seeking a experienced Course Developer cum Trainer to join our team. The Course Developer cum Trainer will play a crucial role conducting training, assist in developing new courses while also managing both internal and external trainers.

Job Description

1. Able to conduct practical and theory based training to workers, supervisors and managers in English.

2. Assist in new course development with team.

3. Assist in update/amendment of course material periodically.

4. Any other related administration work as assigned by superior.

5. Manage associate and internal trainers

Job Requirements

1. Possesses at least a Specialist Diploma in Workplace Safety and Health.

2. Possesses at least WSQ Diploma in Adult and Continuing Education (DACE) or equivalent qualification(s).

3. Have at least 8 years of relevant industry experience.(Construction/Shipyard/Manufacturing/Marine/Oil & Gas).

4. Experience in Basic Tech course development knowledge.

5. Code of ethics for WSH Trainers certificate is a must.

6. Able to commit / accommodate weekend training schedule where needed.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Front Office Receptionist

Location: Bukit Batok Clubhouse (West area, Singapore)

We are looking for candidate to fufill the post of a Front office receptionist (Part Time).

What you’ll be doing:

• Assist members with payment of membership, facilities booking and courses
• Attend to walk in enquiries
• Answering of phonecall
• Adhoc duty as assigned from time to time

We want you, if you have/are:

• Position requires applicant to have basic knowledge in computer and knows how to use Excel and Word
• Able to work on weekends and Public Holidays when required
• Students who are schooling are also welcomed to apply

Work hours:

Weekdays: 830am-9pm, 830am-1pm, 1pm-9pm

Weekends/PHs: 9pm-9pm, 9am-3pm, 3pm-9pm

Salary: $10-$11 per hour

Gaonhae Taekwondo LLP is looking for a suitable individual for the role of Front Desk Admin.

Job Description

- Provide information to enquiries on the classes

- Student Attendance Management

- Liaise with Parents

- Liaise with Coach

- Advise students and parents on fees

- Assist in Grading Test administration

- Assist in Competition administration

- Assist in other ad-hoc admin tasks

Requirements

- Enrichment School working environment

- Enjoy working with children and Parents

- At least Nitec or Diploma Holder

- Able to communicate confidently

- At least Bilingual

- Microsoft Office Suite Proficiency

- 4 days work week (Tuesday to Friday 2pm to 8pm)

- Free Taekwondo Lessons

• Perform frontline customer service support and back end support ,multi task
• Reply whatsapp enquiries promptly,and answer telephone calls in a professional manner based on company’s protocol.
• Securing appointments,sending reminder and monitor closely,to avoid last min cancellation. Follow up on wait list status. scheduling of aesthetic appointments in the calendar.
• Consult face to face customers on our service and products and closure of sales and packages.
• Maintain cleanliness of front counter.
• Other ad-hoc duties assigned by manager.
• Ensure operation run smoothly.
• Perform administrative duties,filling and data entry with basic knowledge on Excel.
• Handle customers feedbacks and complaints and summerise report to manager.

The incumbent performs day-to-day front desk tasks ranging for check-ins/out, handles guests’ complaints and feedback, directs incoming calls, and welcomes visitors. He may also be required to handle basic inquiries and sort mail.

· Handles checks-in and checks-out, as well as cashiering duties.

· Handles guest feedback, provides direction, and gives suggestions.

· Assists in preregistration and blocking of rooms for reservations.

· Registers guests and assigns rooms.

· Handles guest complaints.

· Coordinates room status updates with the Housekeeping department.

· Liaises with transport carriers (e.g., airlines, bus companies, rental car agencies) to make travel arrangements for guests.

Pre-Requisites

• Minimum Diploma qualification from Hospitality & Tourism institutions
• At least one year of hospitality experience
• Well-groomed, professional appearance.
• Strong customer service skills.
• Customer-oriented with a pleasant disposition
• Ability to learn fast on the job.
• Proficient in written and spoken English.
• Proficient in Microsoft Office.
• Resourceful and proactive when issues arise.
• Ability to multitask and good time-management skills

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations.

What will I be doing?

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

• Familiar with and understand the front desk system, assisting staff to solve problems in the system.
• Able to perform all Front Desk Agent Tasks. Ie. check-in and check out guests in accordance to brand standards.
• Take on Duty Manager shift in the event Assistant Front Desk Managers are not available.
• Adhere strictly to standard cash handling procedures, be sure to understand float balancing procedures and managing cash, credit card transactions, all other forms of payment correctly.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive, with a positive, clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Take on an active role in ensuring effective communication and work as a team in order to reach goals and targets with other Front Office departments.
• Effectively communicate and coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties.
• Handle complaints promptly and efficiently, taking the necessary action, and handing over any follow-up where appropriate to the next Manager on Duty.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Coordinate with Guest Relations and In Room Dining to arrange in-room amenity set-ups according to VIP level and for special occasions – e.g. Birthdays and Honeymoon.
• Drive Upsell opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton’s brand standards.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Apply Forbes 5 star Travel Guide standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Liaise with Sales, Reservations and the Business Development team to handle corporate and group guests
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken.
• Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible.
• Adhere to the hotel’s security and emergency policies and procedures.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations and be a part of the Company Emergency Response team (CERT)
• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of Front Office experience in the hotel, leisure, and/or retail sector
• At least 3 years of Duty Manager background
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description

We are seeking an experienced and creative e-Course Developer to join our team. The ideal candidate will have a strong background in instructional design, e-learning, and online course development. The e-course Developer will be responsible for designing, developing, and managing engaging and effective online courses for students. The e-course Developer will work closely with subject matter experts, instructional designers, and other members of the e-learning team to create high-quality, interactive, and accessible online courses.

• Collaborate with subject matter experts, instructional designers, and other team members to develop course concepts, objectives, and learning outcomes.
• Design and develop engaging, interactive, and visually appealing online courses, using a variety of instructional technologies and multimedia tools.
• Create and edit course content, including text, images, audio, and video, to ensure accuracy, consistency, and adherence to brand guidelines.
• Develop and implement assessment and evaluation strategies, including quizzes, tests, and other interactive activities, to measure learner progress and course effectiveness.
• Ensure that courses are accessible and compatible with a wide range of devices and browsers, and adhere to accessibility standards and guidelines.
• Manage and maintain course content, making updates and revisions as needed to ensure relevance and accuracy.
• Collaborate with quality assurance teams to test and troubleshoot courses, ensuring a high-quality learning experience for all users.
• Provide support and training to instructors and other stakeholders on course content and technology.
• Stay up-to-date on industry trends, technologies, and best practices in e-learning and instructional design.

Job Requirements

• Diploma or Degree holder with at least 2 years of experience in e-learning course development.
• Proficiency in multimedia design, including the use of Adobe Creative Suite, Articulate Storyline, other e-learning authoring tools, and Microsoft Office.
• Experience with HTML, CSS and JavaScript
• Experience with project management

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with an award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Guest Relations Executive (Front Office)

The Guest Relations Executive is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests' direct comments, questions, suggestions and concerns.

This position is on a rotating shift basis, including overnight shifts and On-Job Training will be provided. We are looking for individuals who have an outgoing personality and a can-do approach to any task.

Responsibilities:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible, to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow-up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Requirements:

• Open to entry-level candidates with Diploma in Hospitality or its equivalent
• Advantageous to have 1 year of relevant experience in the hospitality industry.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Pleasant disposition with strong interpersonal and communication skills.
• Knowledge of Opera System would be added advantage.
• Able to work on rotating shifts including weekends and public holidays.
• Kindly note that due to work visa restrictions, position is open to Singaporeans only.

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/disability/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurants

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Front Office, we rely on you to:

• Provide a best-fit solution to fulfil the customer needs
• Ensure smooth efficient guest services at all times
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!