Total 685 Manager front desk officer job vacancies in Malaysia

Job Responsibilities:

·       Implementation, Operation, and maintenance of audit of HSE Management System in compliance with ISO9001 and 14001:2015 and 45001:2018.

·       Responsible for overall planning, implementation of the Environment, Occupational Safety and Health matters within workplaces.

·       Ensure the safe working practices are observed and complied with by all staff/workers at the site.

·       Ensure that all staff and subcontractors’ workers are using suitable Personal Protective Equipment (PPE) while working at the worksite.

·       Carry out and prepare the daily site Safety Inspection Checklist.

·       Carry out safety programs (Safety induction/toolbox meeting, etc.) new workers/subcontractors’ workers from time to time.

·       Monitor the daily safety of general workers’ activities at site.

·       Inspect the worksite machinery and equipment which are being utilized at the site to ensure compliance with the project site safety requirements.

·       To investigate, analyze, make recommendation, and maintain reports of incidents/accidents or work hazards, to determine causes and propose preventive measures. 

·       Ensure safety signage, first aid kit, firefighting equipment and adequate supply of safety materials are available at the worksite.

·       Prepare and submit the safety workers time sheet to the Project Manager.

·       Verify that all legal requirements and inspections by authorities are met and carried out as specified in the plan.

·       Maintain, enforce, and enhance safety-related matters in accordance with DOSH Malaysia requirements.

·       Promote, establish, and implement health and safety procedures, and raise awareness among employees. Organize safety and health committee meetings.

·       Conduct risk assessments, investigate the causes of incidents and accidents, and report findings. Conduct training on all safety-related topics.

·       Lead and coordinate Emergency Response Teams (ERT) or First Aid teams during emergencies.

·       Compile, analyze, and maintain statistics on workplace accidents, occupational diseases, and incidents caused by occupational poisoning.

·       Prepare various reports, documentations, and forms related to health and safety.

·       Ensure documents are maintained and stored accordingly to regulatory requirements.

·       Perform other safety and health-related duties as assigned.

·       Assist and report to the Project Manager on issues pertaining to the site safety, health, and environmental matters.

·       To be a team player and proactive in promoting safety, health, and environmental matters at the workplace.

·       Continuously provide awareness on safety & health to project personnel through meetings, training, and other communication sessions.

·       Any other duties as assigned but not limited to the above.

 

Job Requirements:

·       Preferably a Green Book / Degree holder in Occupational Safety and Health or equivalent / Diploma or NIOSH Certification related to Occupational Health and Safety.

·       At least 5 Years of working experience on high rise residential construction is required for this position.

·       Fluent verbal and written communication skills in the English, Bahasa Malaysia.

·       Good knowledge in legal requirements and good environmental, safety and health Practices

·       Experience in writing reports and policies for health and safety.

·       Registered OSH Office under DOSH is a pre-requisite.

·       Liaise with local authorities if needed.

·       Must be self-oriented with strong leadership and interpersonal skills.

·       Required language(s): Bahasa Malaysia, Mandarin, Cantonese, English as these are the language used in the construction site.

·       Self-motivated, well organized, and proactive. 

·       Good problem-solving and communication skills. 

·       Ability to work under pressure and under tight schedule. 

·       Initiative-taking attitude with the ability to multitask and thrive in a timeline-driven environment

·       Ability to work independently as well as part of a team

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Open culture

工作職責：

· 依照ISO9001、14001:2015和45001:2018的要求實施、運作和維護HSE管理系統審核。

· 負責工作場所環境、職業安全與健康事務的總體規劃、實施。

· 確保現場所有員工/工人遵守並遵守安全工作實務。

· 確保所有員工和分包商的工人在工作現場工作時使用合適的個人防護裝備 (PPE)。

· 執行並準備每日現場安全檢查表。

· 不時對新工人/分包商工人進行安全計畫（安全入職/工具箱會議等）。

· 監控現場普工活動的日常安全。

· 檢查現場使用的工地機械和設備，確保符合工程現場安全要求。

· 調查、分析、提出建議並維護事件/事故或工作危險的報告，以確定原因並提出預防措施。

· 確保工作現場有安全標誌、急救箱、消防設備和充足的安全材料。

· 準備安全工人時間表並將其提交給專案經理。

· 驗證所有法律要求和當局檢查是否已滿足並依照計畫中的規定進行。

· 根據馬來西亞 DOSH 要求維護、執行和加強安全相關事宜。

· 促進、建立和實施健康和安全程序，並提高員工的意識。組織安全衛生委員會會議。

· 進行風險評估，調查事件和事故的原因，並報告調查結果。對所有安全相關主題進行培訓。

· 在緊急情況下領導和協調緊急應變小組 (ERT) 或急救小組。

· 編制、分析和維護工作場所事故、職業病和職業中毒事件的統計資料。

· 準備與健康和安全相關的各種報告、文件和表格。

· 確保根據監管要求維護和儲存文件。

· 履行指定的其他與安全和健康相關的職責。

· 協助並向專案經理報告有關現場安全、健康和環境事務的問題。

· 成為團隊合作者，積極主動地促進工作場所的安全、健康和環境問題。

· 透過會議、培訓和其他溝通會議，持續向計畫人員提供安全與健康意識。

· 分配但不限於上述的任何其他職責。

工作要求：

· 最好是職業安全與健康綠皮書/學位持有者或同等學歷/與職業健康與安全相關的文憑或 NIOSH 認證。

· 該職位需要至少 5 年高層住宅建築工作經驗。

· 流利的英語和馬來語口頭和書面溝通能力。

· 熟悉法律要求以及良好的環境、安全和健康實踐

· 撰寫健康與安全報告和政策的經驗。

· 必須在 DOSH 下註冊職業安全與衛生辦公室。

· 如有需要，與地方當局聯絡。

· 必須以自我為導向，具備較強的領導能力和人際溝通能力。

· 所需語言：馬來語、國語、粵語、英語，因為這些是建築工地使用的語言。

· 自我激勵、組織良好、積極主動。

· 良好的解決問題和溝通能力。

· 能夠在壓力和緊張的時間安排下工作。

· 積極主動的態度，能夠同時處理多項任務，並在時間驅動的環境中茁壯成長

· 具備獨立工作和團隊合作的能力

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險
• 開放文化

About us At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Purpose of the Role The Service Desk Team Leader provides operational leadership in managing Team performance and the delivery of day-to-day frontline technology support services, as part of the reliable delivery of the technology systems and tools that underpin Auto & General’s business operations. Position Accountabilities…

Click here to view more detail / apply for Service Desk Team Leader

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.50 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

On behalf of our client (Mangrove Resort Hotel), we are advertising. Mangrove Resort Hotel is looking for a Front Office Manager to join their team based in Broome, WA.

The Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations, ensuring a seamless and exceptional experience for hotel guests.
Responsibilities:
• Greet and welcome guests, assisting with check-in and check-out procedures.
• Address guest inquiries, requests, and complaints in a professional and timely manner.
• Staff Management, Recruit, train, and supervise front desk staff.
• Schedule shifts and manage staffing levels to ensure excellent customer service.
• Reservations and Room Assignments, Oversee room reservations, availability, and pricing strategies.
• Assign rooms and manage room inventory efficiently.
• Financial Management, Monitor and manage daily financial transactions, including billing, payment processing, and cash handling.
• Prepare and analyse daily, weekly, and monthly reports related to revenue, occupancy, and other key performance indicators.
• Quality Control and Maintenance, Ensure cleanliness and functionality of the front desk area.
• Implement security and safety protocols, including emergency procedures and incident reporting.

Essential skills and experience:
• Strong staff management and supervisory skills
• A great understanding of customer service in retail and hospitality
• Excellent communication skills
• Ability to work as part of a team.
• Cash handling skills.
• Competency with stock management and stock take procedures.
Required:
• At least 2 years relevant working experience
• At least Diploma level, relevant field is preferred.

Salary: $75,000.00 per annum.

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

A new Full Time position has arisen for an experienced and energetic Front Office Duty Manager to join our dedicated hotel management team!

Accommodation Packages available if relocating to Kalgoorlie!

The ideal candidate should possess the following attributes:

Hospitality experience within a Night Auditor, Team Leader, Supervisor or Duty Manager role.
Experience with a similar role within a hotel.
A passion for the hospitality industry and a desire to grow your career within a recognised Hotel Brand.
Previous experience and knowledge of Opera system.
Demonstrated conflict resolution skills.
A positive, team orientated approach with a passion for creating memorable hotel guest experiences.
Demonstrated ability to multi-task and meet deadlines.
Initiative, creativity and a resourcefulness attitude towards all facets of hotel operations.
Notable organisational skills and good communication skills at all levels.
Provide support and guidance to all relevant departments when required.
RSA Certification & Approved Manager license desirable
First Aid Certificate desirable
Flexibility to assist across all departments where necessary


The position entails a roster of 5 weekly shifts totaling 38 hours. Shifts will be a combination of day and night shifts. Flexibility around our 7 day operation is essential.

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing hotel brand, then APPLY NOW.

Salary of $70,696.25-$74,117.95 depending on the candidate experience and qualifications

Hilton is the worlds most recognised hospitality brands and is the largest upscale operator of hotels in Greater London.

We have a fantastic opportunity for a Front Office Manager to join our team at the Doubletree by Hilton in Kensington. This is a prestigious 4-Star property which we are sure will become a flagship for the DoubleTree by Hilton brand in London.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous management experience in Front Office within a Hilton Hotel.
• It is essentially that you have recent experience of using OnQ PMS system
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Previous experience with cash handling

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)
• Apprenticeships with HIT training

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

Come and join our One Great Team here at Haven as a Front of House / Restaurant Manager!

As part of our full time, permanent Food & Beverage Leadership Team, you will… 

- Oversee the day-to-day operation of the Parks main Restaurant, following standard operating procedures ensuring a safe and secure environment for all
- Deliver our performance targets against budget, manage stock, margin and cost control
- Complete relevant administrative tasks including team Rota’s, Safety and Legislative compliance checks
- Drive continuous improvement, provide solutions to issues and set goals for growth
- Lead and coach the team ensuring they work productively and develop professionally
- Engage and inspire the team to always be Guest obsessed
- Effectively recruit and train new team

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Salary: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus

Experience and Qualifications 
You may already be a Restaurant Manager, General Manager or Duty Manager which is great. Or maybe you’re an experienced Assistant Manager or Deputy Manager looking for the next step! All we are looking for is…

- Proven experience leading large teams in a Food & Beverage or similar environment
- Experience in managing operations, performance, resources and cost control
- Can confidently deal with Guest concerns and resolve problems
- Excellent communication, organisational and leadership skills
- Strong decision-making ability
- Understanding of ‘Back of House’ as well as ‘Front of House’ Restaurant operations

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, our Team Managers working hours are usually 45 hours per week over 5 days and could include evenings and weekends.

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

junior front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a junior front of house manager to join us on our continuous journey of true nourishment

the role |

as a junior front of house manager you’ll support the management team to oversee all aspects of our front of house operation the wagamama way. embodying our people promise + values through how you show up at work, you'll inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards. if you're an aspiring supervisor or manager looking to develop their hospitality career this could be the role for you

perks + quirks |

• £11.70 per hour + £2.80 average tips per hour*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an individual who is ready to lead by example and help motivate your team

• a strong communicator that has real conversations with consideration + care to build relationships with your team

• aware of the financial performance of your restaurant

• able to contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

junior front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a junior front of house manager to join us on our continuous journey of true nourishment

the role |

as a junior front of house manager you’ll support the management team to oversee all aspects of our front of house operation the wagamama way. embodying our people promise + values through how you show up at work, you'll inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards. if you're an aspiring supervisor or manager looking to develop their hospitality career this could be the role for you

perks + quirks |

• £11.70 per hour + £2.80 average tips per hour*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an individual who is ready to lead by example and help motivate your team

• a strong communicator that has real conversations with consideration + care to build relationships with your team

• aware of the financial performance of your restaurant

• able to contribute to nurturing a culture of fun, encouraging everyone on your team to be the best they can be

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

as this role is based in an airport all successful applicants will need to apply for an airport pass (paid for by wagamama). as part of this process you'll be required to provide 5 years worth of continuous references and complete a dbs check. if we are unable to obtain a pass, we'll look for vacancies in nearby non airport restaurants

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way