Summary:

 

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

 

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

 

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

概括：

作為客戶服務代表，您將負責為我們的客戶提供支援。支援將透過多種管道提供，例如電話、電子郵件和聊天。您應該提供一流的客戶服務並確保客戶完全滿意。

您的使命：

• 向客戶溝通並解釋基本訊息
• 克服疑慮，透過積極傾聽、同理心、專業精神和解決問題來解決客戶的疑慮
• 透過電話、即時聊天和電子郵件與客戶互動，協助解決各種客戶詢問和問題
• 透過所有相關的溝通管道為客戶提供卓越的支援體驗。
• 確定客戶的需求，研究任何現有問題，以便提供最好地滿足客戶需求的策略解決方案，同時確保澄清任何現有的困惑
• 確保首次聯繫解決並與服務合作夥伴和內部部門進行有效跟進，以確保案件按照我們的服務標準結案
• 提供有關工具、資源、程序和指南的建設性回饋，以增強工作流程和客戶體驗
• 為客戶提供最好的服務，透過正確的程序確保最高的客戶滿意度
• 透過加倍努力建立可持續的關係並吸引客戶翻譯各種文件並處理客戶投訴
• 支援團隊和管理層完成任何可能需要協助的任務
  
  
  我們的要求：

• 母語為中國人，具有優秀的英語口頭和書面溝通能力。
• 候選人必須至少擁有任何領域的文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位、碩士學位，最好是金融和經濟相關/企業管理，
• 公司治理、法律等。但鼓勵工作關係密切的應屆畢業生申請。
• 擁有強大的時間管理技能，並有動力超越期望。
• 能夠執行多項任務並使用客戶提供的資訊來客製化回應和行動以滿足特定需求。
• 必須是強大的溝通者，強調有效傾聽和同情客戶，以及良好的電子郵件/聊天/電話禮儀（語速、語氣、語音品質、文法和發音）。
• 能夠輕鬆地使用計算機，能夠使用多個系統以及學習和適應新系統的能力。

津貼和福利

• 綜合員工福利（EPF、Socso、EIS 等）
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通（KLCC）
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 個人發展機會

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

 

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

 

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

• 工作職責：

• 管理和執行客戶服務櫃檯的日常運作。

• 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。

• 管理日常預約並準備必要的文件，例如總帳、表格等。

• 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。

• 管理層分配的任何其他任務。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Union Position:

No

Department Details

Summary

The Representative of the Employee Service Center will provide effective and efficient responses to inquiries from Sanford employees, candidates, contractors/vendors, retirees, dependents, beneficiaries, etc. regarding Human Resources and payroll policies and procedures.

Job Description

Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone calls and/or cases to a lead, Supervisor, or Center of Expertise (COEs) as needed. Ensure positive, consistent customer experiences by striving for excellence in understanding specific requests while showing patience, empathy, compassion, and sincerity, while streamlining service delivery, and identifying next steps.

Partner with other HR Departments and payroll as needed to coordinate on inquiries requiring transaction processing. Promote the usage of self-service to employees as appropriate. Provide end-user support for employees interacting with Human Resources systems including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable. Guide customers in the effective use of self-service to submit inquiries, update personal data, manager separations, and research Human Resources policies and procedures. Leverage the knowledge management and case management systems to effectively respond to, document, and monitor inquiries. Highlight opportunities to address common improved knowledge management system content and improved case management methodologies.

Ensure compliance with all corporate data administration rules, data security standards, as well as Human Resources policies and procedures. Follow all Employee Service Center policies, processes, and guidelines. Ability to deliver high quality customer service consistently in a professional manner. Ability to follow strict policy guidelines. Ability to deal effectively with dissatisfied customers. Strong communication skills. Ability to deal with ambiguity. Flexibility to accommodate staff scheduling changes. Strong customer service focus. Strong interpersonal and listening skills. Ability to handle multiple customer requests in a timely manner. Attention to detail (particularly with entering data). Ability to follow standard operating procedures and scripts.

Qualifications

High school diploma or equivalent preferred; bachelor's degree is preferred.

A minimum of one year experience in providing customer service. Entry level knowledge of general Human Resources transactions. Working knowledge of Human Resources Service center operations. General computer skills including the ability to use the range of Microsoft products (i.e., MS Office, Outlook/Exchange). General organizational and problem solving skills.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Job Advert

Customer Journey Specialist




Salary: £28,595 per annum with an increase on completion of 6 month probation.




Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.




Halo ARC Attleborough



Our brand-new site in Attleborough will be opening on 20th of May 2024 with a start date of 13th of May.



Halo is the industry leading UK-based accident repair group, with 30 established accident repair centres across the UK and we are
still growing - Attleborough will be our 31st site!




Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!




To support our Bodyshop we are looking for a Customer Service Advisor who has Customer service skills, excellent computer literacy
skills and a Full UK Driving Licence.




We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want
you to be a part of it!




The role will include, but is not limited to the following:

* Inspecting vehicles and assessing damage; taking clear photos throughout
* Administrative duties, including liaising with customers and updating them
* Logistical planning and transport planning
* Occasional driving to collect/drop off vehicles




What are we looking for?

* Full Driving Licence
* Excellent computer literacy
* Customer service skills
* Experience of logistics (not essential)




Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.



* Competitive salary of up to £28,595 per annum
* Employee assistance programme for you and your family
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discount and cashback
* Life Insurance
* virtualGP
* Enhanced family friendly pay such as maternity and paternity
* Free fruit and pizza
* Refer a friend bonus incentive
* Employee recognition rewards
* Team Event Budget (do something fun together!)
* Discounted LV insurance
* Get appreciated for your time with paid breaks
* 25 days holiday plus public holidays
* We invest in YOU with opportunities for career progression
* Pension contributions
* Work within a modern and clean working environment
* And we are always open to hearing what our people want!




We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences
and can be themselves.



To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.

Montclares International Ltd is a premier luxury chauffeuring service provider in the UK. With over fifteen years of experience in the industry, our team's commitment to professionalism, comfort, and style is unmatched. We provide tailored executive chauffeur services for both business and leisure travel, ensuring all journeys are enjoyable and stress-free.
We're currently seeking a dedicated and proactive Customer Service Manager to ensure the continuation of our exceptional customer experiences and help drive our reputation for superior service even further.

Responsibilities:
• Oversee and manage our customer service operations, ensuring high-quality service at all times.
• Develop and implement customer service policies and procedures.
• Manage a team of customer service staff, offering guidance and support.
• Handle complex and escalated customer service issues.
• Analyze customer service data to drive improvement in customer satisfaction.
• Liaise with company management to support and implement growth strategies.
• Coordinate and manage customer service projects and initiatives.
• Train and mentor new customer service agents.


Requirements:
• Proven one year of experience as a Customer Service Manager or similar role.
• Proficiency in English language.
• Exceptional ability in managing and leading people.
• Ability to understand and analyze customer service data.
• Excellent interpersonal and communication skills.
• Proficient in customer service software, databases, and CRM systems.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.  Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.    

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

Date Posted:

2024-01-09

Country:

United Kingdom

Location:

Liftec Express Andover, Unit 27, Focus 303 Business Centre, Walworth Industrial Estate, Andover, Hampshire, SP10 5NY

Service Sales Manager
Attractive Salary & Commission Structure
London

Goals and Objectives:

To achieve customer retention and organic / new business growth through the maintenance of a robust account management approach within the targeted area. Focus is on proactive renegotiation of existing customer accounts plus the development of a mature new business development pipeline to support overall nett growth of the maintenance portfolio. The role will entail responsibility for selling identifying strategies to renegotiate loss making contracts and revise scope provision where applicable. This is a senior sales position where it is anticipated that the successful candidate will develop strong and long-lasting relationships across a mix of end users, property managers, facilities managers and industry specialist consultants.
 

     Full ownership and responsibility for the achievement of portfolio retention and growth targets,    managed via the Microsoft Dynamics CRM, in line with the applicable pricing tools and approvals     matrices.

Responsibilities:

• Maintain and ensure 100% adherence and compliance to Liftec Express policy and procedures with respect to core absolutes: Safety, Ethics and Quality.
• Actively promote and implement, both internally and externally, Liftec Express’ safety and environmental policies.
• Implement cancellation prevention process and tracking within local area.
• Implement proactive renegotiation process and tracking within local area.
• Implement disputed debt reduction process and tracking within local area.
• Identify new client prospects and influencers through proactive business development, visit planning, lead identification and thorough qualification of all opportunities.
• Manage the bid planning and proposition process on all renewals, renegotiations and local recaptures. Liaise with local and wider company support networks.
• Develop individual sales strategy in conjunction with the Branch Director to drive portfolio and margin growth.
• Providing the sales lead on repair bids within the existing portfolio.
• Support in organisational modernisation growth objectives via the identification of leads for the Modernisation sales teams to follow up.
• Manage individual bid strategy with regard to product, price, and commercial viability.

The SSM will use CRM to manage, forecast, and track sales activity to achieve plans set. Ensure accurate CRM records and update the BM accordingly, in line with weekly/monthly sales fundamentals scheduling requirements.

The SSM will also provide input and support for the local implementation of key growth initiatives in line with UK dual brand go to market strategies- including dedicated recapture projects, proactive renegotiation, cancellation prevention, commercial visit planning, remote intervention and other key initiatives in support of company growth plans.  

The SSM will also provide local market feedback to support in business analysis that will drive specific   local market campaigns (feedback will assist in pricing and product strategy). 

To support in customer complaint handling and close-out for the nominated accounts.

To participate in identified regional/company projects identified (examples include supporting sales training rollout programmes and CRM feature development).  

Ensure adherence to all Company Policies and Procedures.

To be fully conversant and compliant with all Environmental Health and Safety procedures.

Complete quarterly ethics module as advised by BPO.

To fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, RAMS, ACE

Personal Qualities and Behaviours:

High energy, passionate about creating strategic growth opportunities that return long term profitability.

Ability to work cross functionally and to work across internal company geographies to leverage optimum customer solutions that are delivered with a high level of consistency, quality, and safety.

Experience — Of working in a fast-paced operational environment; Of working in a customer focused organisation; Of coaching and mentoring others

Special skills — High touch Key Account Management (ability to interact with credibility at board level)

                            Experienced user of Microsoft Suite including Dynamics CRM

Certifications and licenses — CSCS License holder (desirable)

Full UK driving license

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Service Centre Manager

I am working with one of my clients who is looking to fill the below position, please have a look and let me know if it would be of interest.

Service Centre Manager (Trafford Park)
£50,000 + OTE = £53k +
Monday to Friday
25% on the Tools (must have NVQ or C&G level 3 in HGV repairs or equivalent)

Service Centre Manager
I am recruiting a Service Centre Manager with experience of working in either a workshop or service desk, to look after the day to day running of our Manchester depot. You will be responsible for ensuring first class service to our customers, suppliers, and employees. Our business has exciting opportunities for you to develop! We maintain the largest electric HGV fleet in the country, and you will be given the opportunity to learn the skills needed to support this growing technology.
Requirements
·Responsible for ensuring excellent customer service is delivered consistently.
·To carry out the day to day running of the depot/workshop/office/planning/work loading.
·To efficiently manage all staff as well as holidays/sickness.
·To manage staff's productivity and maintain it at an acceptable level - in line with budget.
·To ensure all customers vehicles are always kept maintained and compliant.
·To capture/collate all damage recharge on vehicles and send p/o requests to customers daily.
·Chase for p/o's.
·Liaise with service desk and customers on hire damage.
·Close down and invoice damage.
·Ensure there is a process that captures all warranty parts etc.
·Ensure that mot - QC's are undertaken and recorded on every occasion.
·Carry out spot audits to measure the quality of work leaving the workshop.
·Ensure all hourly paid staff are clocking in and out and that all overtime is authorised in line with productivity.
·Ensure that the customer is kept fully informed by e-mail and verbally with regards to VOR downtime and provide eta's for their return to operation.
·Ensure that customer complaints are dealt with efficiently and in the appropriate manner.
·Ensure all staff are adequately trained and keep an up-to-date training matrix.
·Ensure profitability is maximised by ensuring a "right first time" philosophy.
·Ensure parts stock is secure, maintained and accounted for and ensure that there is a robust process in place to book stock both in and out and undertake regular stock takes were appropriate, highlighting and discrepancies.
·Ensure that workshop staff adheres to all current legislative requirements & that all proposed legislation is advised to those who will have day to day responsibility to manage.
·Complete weekly and monthly H&S inspections of the workshop and surrounding areas and highlight any risks.
·Ensure that no faulty equipment is in use.
·Vehicles must be maintained in accordance with the law & serviced in accordance with customer expectation.
·Undertake timely assessment & produce a report on behalf of the business detailing any events, near misses RIDDOR & risk.
·Fully investigate all incidents and implement remedial action when required.
·Liaise with Contract Manager on a daily basis to ensure the SLA customer requirements are met.
·Review and sign off vehicle service/job cards, ensuring information provide is correct and compliant before submission for close down.
·Key Holder

This role is 25% productive as a HGV Technician.

Job preview
In addition to a generous salary, you will also receive these benefits:
·33 Days annual leave (inclusive of statutory)
·Annual discretionary depot bonus
·Company Vehicle
·Salary Sacrifice pension
·Employee Assistance Program
·OnDemand GP and face to face counselling sessions
·Online health advice portal
·Retail, leisure, and Holiday discounts
·Dedicated training and development to support your career with our business.
·Recommend a friend bonus.
·Death in Service (available from day one of employment)
·Wellbeing programme including financial support advisor.
·Free onsite parking

Apply online or send an up to date CV to Russ.hawkes@autoskills-uk.com or for further details please call Russ on 07818581153 or 03332225978

Company:

Description:

Business Insurance Service Trainee

Department:      Business Insurance

Status: non-exempt

Reports To: Business Insurance Trainer (San Diego)

Summary

This position prepares individuals to progress into the Insurance Associate position with potential ongoing advancement into the Insurance Associate, Client Administrator, Client Manager and Client Executive positions, each building on the previous positions skills.  Trainees typically work independently on either the mail desk or the loss run desk.  Trainees are under close supervision and performance is monitored to determine qualification for advancement as opportunities arise.

Essential Duties & Responsibilities

As a training position, there are similarities between trainees’ day-to-day tasks.  However, individual duties and projects are assigned and rotated to develop familiarity with the department, its functions, and associates.

• Respond to departmental requests for administrative assistance with the following:
  • Create Word documents and Excel spreadsheets.
  • Assist in maintaining files and records in eMMA
• Set up client shells in Sagitta.
  • Provide clerical assistance with copying, faxing, mass mailings, assembling binders and scanning files as needed.
  • Daily Download Department mail from Insurance Carrier Websites.
  • Sort, scan and distribute via ImageRight Tasks mail and communications daily.
  • Handle special projects as assigned.
• Process Loss Run reports.
  • Request loss runs based on monthly reports and in accordance with the carrier’s requirements.
  • Follow up with the carrier or wholesaler until loss run is received and filed in electronic filing system.
  • Inform Client Administrator/ Manager if the loss run will be delayed.
  • Process Rush requests as needed.
• Establish and maintain effective working relations with other associates.
• Identify needs and competencies to be acquired for advancement, and make use of appropriate training opportunities.
• Communicate system or process related problems to supervisor.
• Plan ahead and problem solve - anticipate, report, and help resolve problems that may occur. Start learning coverages by reading Kaplan books and attending coverage training classes when offered.
• Enrollment in AIS or AINS designation course.
• If potential for advancement is recognized by supervisor, enrollment in insurance licensing school and passing the Property & Casualty licensing test is required for advancement.

Education and/or Experience

Trainees serve a large group of people. They need to be  engaged, positive and approachable by everyone. They must interact effectively with widely diverse personalities.  In addition, the following is required:

• A bachelor’s degree or ability to receive the degree within two to three months, or 1-3 years of experience performing in a professional administrative  or customer service capacity is required.
• Proficient with Microsoft Office software (Word, Excel, and Outlook).
• Successful work history demonstrating reliability and a positive attitude.
• Demonstrated ability to prioritize tasks, and set and achieve goals.
• Demonstrated ability to think logically in solving problems assigned and present results neatly, with clarity and precision in oral and written form.
• Attention to detail and an appreciation for a job well done.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.
• Work is performed in a typical interior/office work environment.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. The applicable hourly rate range for this role is $17.52 to $32.60.

The hourly rate offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers. 

#LI-DNI #MMABI

PC Deployment Service Manager

Description -

We are looking for an experienced PC Deployment Service ProjeManager to manage big scale deployment projects in South East Asia and Korea.

This role will be based in Philippines.

What a PC Deployment Service Manager does at HP:

• Manages both internal and external project teams and interacts with Customer executives, Customer department heads, various Customer staff, and individuals of similar status from a customer vendor.

• Has full responsibility for the costing, budget mgmt, schedule, project tasks and deliverables working closely with Sales and HP delivery partners.

• Manage Scope of Work deliverables with customer’s project teams, HP internal teams and HP delivery partners to meet the agreed schedule and timeline.

• Focal point of contact for customers on service project delivery.

• Management and co-ordination of the service relationship with external and internal customers, governance structures and management

• Manage and track deployment status to complete within planned schedule.

• Manage project to be delivered within budget.

• Speak effectively before large groups; reason logically and creatively and use a variety of analytical and research techniques to solve complex problems.

• Be proficient in the use of cost and schedule tools.

• Analyse situations and propose an effective course of action.

• Identify the need for and provide creative thinking related to complex problems, develop and evaluate alternatives.

• Required to work with cross-functional teams in HP

• Single point of contact and reporting interface to HP management/Region/WW.  

Individuals who do well in this role at HP, usually possess:

• 7+ years of experience including a minimum of five (5) years of broad and extensive PC deployment service project management experience. 

• Bachelor's degree with more than 7 years of deployment service and the service delivery project management.

• PMP certified

• Well versed in english, spoken & written

• Big deployment service delivery project management experience is preferred (eg. deploying 200,000 units of PCs for 3 months)

• Communicate tactfully with diplomacy up to senior management levels within an organization.

• Excellent interpersonal skill.

• Active listening skills and ability to adjust messages to audience level.

• Problem-solving skills (proactive, reactive and creative).

• Excellent in analysis, presentation and communication.

• Provide suggestions for operational efficiencies and innovation

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Philippines)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Service Delivery Manager with English

Description -

At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.

What a Service Delivery Manager does at HP:

• Is the single point of contact for the customer managing change requests and customer queries
• Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer
• Proactive elevation and escalation management
• Prepares, leads and manages operational account reviews
• Coordinates all relevant resources (internal/external partners)
• Supports Total Customer Experience management and achieves customer satisfaction targets
• Manages Change Orders and provides consulting to customer on new products and services
• Manages forecasting and P&L on an account basis and maintains profitability
• Tracks and captures data/metrics

Individuals who do well in this role at HP, usually possess:

• University or College degree
• + 2 years of service delivery experience, ideally Outsourcing or Project Management or Consulting
• Strong English language skills (spoken and written)
• Experience with Service Delivery Management and general customer handling
• Leadership experience
• Client facing experience (face-to-face or remote)
• Project management or project coordination experience

Personal skills and qualities that will help you out:

• Strong collaboration, influence and negotiation skills in cross-functional teams
• Ability to manage conflict and complex situations
• Ability to apply business acumen and results driven attitude
• Comfortable to work in a remote, virtual environment
• Process and Methodology focused

Technical skills:

• MS Office applications and min. basic level of Excel
• Project Management Methodologies - would be an advantage

• ITIL foundation, processes & tools knowledge – would be an advantage
• MS process and technology knowledge and background - would be an advantage

We love our work environment and career growth journey. We think you will too:

• Inspirational and collaborative team that supports your growth
• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
• The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

What do we offer:

• Additional medical insurance
• Life insurance
• Additional days paid leave
• Food vouchers
• Wellness program (incl. Multisport cards)
• Work-life balance support including work from home opportunities

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Job -

Services

Schedule -

Full time

Shift -

Summarized Shift (Bulgaria)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Service Delivery Manager with German and English

Description -

At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.

Job -

Services

Schedule -

Full time

Shift -

Summarized Shift (Bulgaria)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement