Total 118 executive officer job vacancies in Customer Service category in Johor Bahru

機會概覽：
擔任 Premission Power Sdn. Bhd. 的客戶關係主管，踏上職涯光明而充實的未來之旅。該職位是通往塗料行業令人興奮的可能性的門戶，為您提供磨練技能、擴展知識並開闢通往專業成長和個人發展的成功道路的機會。

為什麼加入我們：

• 有競爭力的薪資和基於績效的激勵措施。
• 全面的培訓和指導計劃。
• 職業晉升和專業發展的機會。
• 公司旅行機會。
• 團隊聚會聚餐。

主要責任：

• 與客戶建立牢固的關係，提供售後支援並解決任何疑慮或問題。
• 了解客戶的產品需求並提供適當的建議。
• 提供技術建議和報價，解決客戶詢問並提供產品資訊。
• 利用社群媒體平台推廣我們的產品和服務。
• 上級分配的任何臨時任務。

資格：

• 工商管理、行銷、工程或科學領域的學士學位優先。
• 優秀的溝通和人際交往能力。
• 很強的解決問題的能力和對細節的關注。
• 能夠獨立工作並作為團隊的一部分。
• 熱衷於提供卓越的客戶服務並提高客戶滿意度。
• 了解社群媒體和影片編輯者優先。

公司簡介：
我們，Premission Power Sdn。 Bhd. 是新山一家擁有 20 年歷史的防護塗料和船舶塗料經銷商和技術服務提供者。我們的目標客戶來自石油和天然氣、船舶和重工業。

我們的願景是將自己打造成防護塗料和船舶油漆行業的知名品牌之一，以我們的優質產品和卓越的客戶服務而聞名。

我們的使命是提供有效的保護並提高客戶的實體資產的價值。我們透過提供市場上最有價值的產品和技術服務來實現這一目標。我們的目標是與客戶建立基於信任、可靠性和客戶滿意度的長期關係。

我們公司的核心價值是品質、創新和尊重。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 個人發展機會

Job Description:
-Complete comprehensive review of incoming customer onboarding documents and ensuring that the application is consistent with company’s policy and customer risk control assessment. 

-Reviewing customer KYC documents by utilizing our validation tools and reputable sources to verify the AML documentation. 

-Perform CDD/EDD on customers to ensure that the AML onboarding process follows our compliance policies and procedures. 

-Follow up pending cases according to our internal SLA. 

-Investigating or screening customers against sanctions, PEP, and adverse media. 

-Delivering high quality service to customers and internal departments ensuring all enquiries are handled in a professional manner and doing necessary escalation if needed. 

-Product or system enhancement for our CDD function and procedures. 

Job Requirements: 

-Proficient English abilities with college degree or above. 

-Be patient, detail-oriented attitude, candidates with strong communication and coordination abilities. 

-Strong team player who can get used to the fast-paced industry easily. 

-This is a 5 working day rotational shift role as we are serving Europe. 

Job Benefits: 

-Excellent growth and advancement opportunities. 

-Employee engagement, recognition, and appreciation programmes. 

-Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available. 

-Comprehensive insurance coverage 

-Festival gifts, Wedding gifts, birthday vouchers, etc. 

-Team Building 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

工作職責：

• 透過電話、電子郵件或即時聊天及時回覆客戶詢問，並提供準確的資訊或協助。
• 認真傾聽客戶的疑慮，解決問題，找到適當的解決方案，確保客戶滿意。
• 達到或超過關鍵績效指標 (KPI)，例如呼叫解決時間、客戶滿意度評分、首次通話解決率和遵守時間表。
• 隨時了解產品或服務、公司政策和行業趨勢的最新信息，以便為客戶提供準確且相關的資訊。

工作要求：

• 至少 SPM 畢業生並精通英語和中文。
• 擁有客戶服務經驗，最好有呼叫中心經驗。

工作時間：

• 5.5天，固定早班

津貼和福利

• EPF、SOCSO、阿拉巴馬州

Job Responsibilities:

• Respond promptly to customer inquiries via phone calls, emails, or live chat, and provide accurate information or assistance.
• Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
• Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

Job Requirements:

• Minimum SPM graduate and proficient with both English & Chinese languages.
• Possessed experiences in customer service line, preferably in Call Centre.

Working hours:

• 5.5 days, fixed morning shift

Perks & Benefits

• EPF, SOCSO, AL

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

• Follow and adhere to cash handling procedures to ensure the security of money handling.
• Contribute to the check-out action plan and taking ownership for my part in its delivery.
• Manage the fulfilment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
• Tally articles and orders from Merchandise Pick-Up (“MPU”) section.
• Create Add-On sales order for customers who wanted to purchase delivery/ assembly/ others services after checking out.
• Print and stick sticker labels onto all articles to be delivered correctly.
• Shrink wrap articles into individual group and sort it by Transport Service Provider (“TSP”).
• Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
• Support the fulfilment of customers’ offline orders and other tasks as and when required.
• Contributing to the exchanges and returns action plan and taking ownership for my part in its delivery.
• To assist the supervisor in handling customer complaints positively and quickly. Listen to customer’s given feedback and pass it on to manager.
• Working with the manager to identify solutions to resolve the root cause of customer’s returns.
• Using assigned levels of authorisation to solve payment problems when it occur and recognise when there is a need to escalate an issue to someone with higher authorisation.

Job Requirements:

• Act as the primary point of contact for customer queries, providing accurate responses through WhatsApp, phone call or email.
• Proactively monitor customer accounts, ensuring consistent and timely payments.
• Implement recovery actions for overdue payments professionally.
• Responsible for proper update and archiving of documents.
• Collaborate with internal teams and external stakeholders for smooth operations.

Requirements :

· Minimum “O” level.

· Experience in credit management, accounts receivable, or a similar role.

· Familiar with MS Excel.

· Ability to work independently and collaboratively in a fast-paced environment.

· Excellent communication and negotiation skills.

· Fresh Diploma holder is welcome to apply.

· Candidate who is able to join within short notice is preferred.

* Basic Salary & Allowance

* AWS & Performance Bonus

* Medical, Dental & Insurance Benefits

RESPONSIBILITIES:

• To receive and make inbound & outbound calls from/ to customers.
• To perform job order taking/ entry, related to vehicle breakdown.
• To accurately capture and submit job order via GPS/CAD system.
• To assign jobs and monitor job status.
• To liaise with contractor when there is a need to utilize their services.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To perform credit card sale transaction when required.
• To undertake adhoc tasks as and when assigned.

REQUIREMENTS:

• Minimum ‘N’ Level and above.
• Preferably with 1 to 2 years working experience in Customer Service.
• Good computer and communication skills will be advantage.
• Good team player who is service-oriented.
• Able to work on rotating shifts, including weekends and public holidays.
• Entry level with positive attitude are welcome to apply.

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Job Responsibilities

• Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
• Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
• Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
• To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
• Management of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with VAL employees and work processes
• To develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
• To engage in projects to open up new opportunities and revenue streams for Aftersales
• To develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.
• To assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce etc to ensure that the customer’s feedback is being attended to
• Management and optimization of the customer experience and contact jointly with CRM team via various channels such as Call Centre, emails, SMS and phone calls.
• Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals
• Ensure that marketing collaterals and communications adhere to VAL standards, Brand Principal and government bodies guidelines and requirements
• To manage the relationship with Brand Principals (& CRM Department)
• To collaborate with the marketing department to build customer loyalty programs with Service Managers

Job Requirements:

• At least 3 years of working experience
• Excellent presentation skills
• High degree of interpersonal skills
• Ability to read and interpret raw data and summarize it into a concise report.
• Knowledge of the automotive market preferred.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

Your contributions to our joint success:

• Respond to all customers enquires, feedbacks and complaints received through phone calls, web-inquiries, and write-in by working with the respective Head of Department.
• Identify, initiate and co-ordinate corrective actions (internal and external) to eliminate and prevent the cause of defects/non-conformity in service quality system and procedure
• Source for proactive, meticulous, and suitable candidates to sign up for Company’s Mystery Shopper Program
• Analyse, evaluate, record, and report the mystery shoppers’ findings
• Provide administrative support for the company’s purchasing needs.
• Responsible for the preparation and process purchase orders and documents in accordance with company policies and procedures.
• Coordinate with all departments and suppliers in the purchasing scope of work for projects assigned.
• Maintain updated purchasing records/data and pricing in the system.
• Oversee and coordinate repair and maintenance services quotations for both Spa & Gym Equipment to ensure all in working condition at all affiliated facilities and/or designated location
• Any other duties as assigned.

What does it take to be a Customer Relations & Admin Executive

• Ability to work independently and as part of a team
• Strong organisational skills and attention to detail
• Excellent written and communication skills
• Ability to multi-task will be advantageous

Perks you can look forward to

• Free usage of gym facilities, swimming pool and fitness classes
• Incentives for beauty services and beauty care products
• Birthday vouchers
• Medical & Dental benefits provided
• Career advancement opportunities

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognises your achievements.

Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amorefitness.com

We regret that only shortlisted candidates will be notified.

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients’ feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will be one of the key deliverables. You will ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes. You are also required to participate in workgroups to drive change and bring joy at work.

Requirements

- Bachelor’s degree with preferably at least 5 years of experience in a Call Centre environment, with experience in managing teams

- Experience in automation tools such as Blue Prism and UiPath and a track record of implementing RPA processes

- Passionate in boosting efficiency through streamlining and improving work processes to drive productivity

- Strong communication and interpersonal skills

- Systematic with a high degree of initiative

- Collaborative and able to work in a dynamic, fast-paced and diverse environment

Responsibilities:

· Performs and coordinates guest check in upon arrival and check out during departure.

· Daily maintenance of documentations and updating of property management system efficiently.

· Work closely with internal departments to ensure smooth-flowing of operations.

· Ensure that all guest complaints and inquiries are handled promptly and satisfactorily.

· Supervise a team of Guest Service Officers, ensuring work procedures in accordance to SOP.

· Perform other related tasks assigned by Duty Manager or Head of Department.

Requirements:

· Possess A Levels, O Levels or Diploma Hotel/ Tourism Management.

· Minimum 2 years’ experience in the similar capacity or in a supervisory position.

· Customer orientated and good communications skills.

· Proficient in Microsoft Office applications.

· Knowledge of Opera Property Management System would be an added advantage.

· Must be able to perform on 3 rotating shifts, weekends and public holidays.

· Singaporeans, Singapore PR and Malaysians are welcomed to apply.

You will support the development of the SingHealth Duke-NUS Vascular Centre by coordinating the efforts of various departments across SingHealth. This includes providing administrative and secretariat support, collecting relevant data for registries and maintaining audit. You will report to the Centre Head on the Centre’s performance regularly and highlight operational issues, if any. In addition, you will work closely with relevant stakeholders to facilitate and support the Centre’s clinical, educational and research activities.

Requirements

• Bachelor’s Degree in general discipline, preferably with experience in administration, operations or management support functions in a hospital setting
• Excellent interpersonal and communication skills
• Good team player who is organized, responsible, takes initiatives and able to work independently
• Detail-oriented and able to work in a fast-paced environment