Brief Description of the Organization
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.
Citi’s Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Principles: We Take Ownership, We Deliver with Pride and We Succeed Together.
Overview of the Role
US Personal Banking Technology (USPBT) Digital Governance is a multi-discipline team of risk management professionals managing end-to-end risk and governance, which includes risk identification, control design, execution, and quality analysis. Teams also identify, monitor and mitigate emerging and/or new regulatory, reputational, and operational risks across USPBT Digital.
The USPBT Digital Control Designer will be assigned to a cross-functional team within a specific set of domains to become a subject matter expert on the processes owned within the domains and the type of work they manage, helping to ensure that they have the right controls to manage their risks. A key success factor for the individual in this role will be the ability to build relationships and embed themselves into the Digital domain in order to stay abreast of upcoming projects and emerging risks.
Roles and responsibilities:
- Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
- Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
- Serves as a subject matter expert for processes and controls in support of issues management (corrective action plans), second line reviews and challenges, audits and exams
- Analyzes scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
- Monitors goals are met through performance, risk and relationship oversight
- Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
- Analyzes operational and compliance risks, and advise on control design and processes to provide global risk management consistency and excellence
- Manages Annual Risk Assessment for processes within designated area and provides inputs to Quarterly Risk Assessment and Operational Risk Forum presentations
- Designs Activity/Risk/Control/Monitoring records (ARCMs) to document operational risk management approaches within Managers Control Assessment (MCA) framework
- Determines adoption/adaptation of enterprise and standard ARCMs including local language, Inherent Risk Scoring and Controls
- Performs project and program management functions, as needed, for control design initiatives and operational risk related process improvements
- Has the ability to operate with a limited level of direct supervision
Required skills:
- 6-10 years relevant work experience in operational risk, quality, testing, digital/technology risk and/or process-oriented roles
- Outstanding communication and influencing skills through all levels of the organization.
- Highly Adaptable - Remains calm and optimistic under pressure and/or ambiguous environment and adapts well to unexpected situations. Solicits and embraces feedback from others to make changes to improve impact and effectiveness.
- Consistently demonstrates clear and concise written and verbal communication skills
- Excellent problem-solving skills
- Ability to see the big picture with high attention to critical details
- Demonstrated ability to develop and implement strategy and process improvement initiatives
- Strong communication, presentation, and influence skills, with ability to create a strong network of relationships among peers, internal partners, external constituencies, decision-makers, and stakeholders
- Solid process background with a continuous improvement mindset, identifying solutions to mitigate risk while maintaining lean, nimble processes
- Strong project management skills
- Curious and Courageous – Raises issues and challenges traditional approaches; demonstrates an appetite to learn new things; takes initiative and is not afraid to go against popular opinion
- Determined - Achievement-oriented; seeks and accepts new challenges outside comfort zones and sets a high bar; demonstrates a strong bias for action
Education:
- Bachelor’s/University degree or equivalent experience
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Job Family Group:
Risk Management
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Job Family:
Business Risk & Control
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Time Type:
Full time
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Primary Location:
Irving Texas United States
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Primary Location Salary Range:
$110,890.00 - $166,340.00
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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