Total 178 customer service manager job vacancies in Damansara Jaya

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

工作亮點

• 多元文化環境
• 職涯發展機會
• 醫療和保險範圍

職位描述

關於職位

這是一個全職永久職位。

主要職責可能包括但不限於

• 聯絡美洲/歐洲/亞太地區的註冊購物者/審核員進行評估和調查
• 回覆購物者/審核員電子郵件詢問
• 根據設定的服務標準檢查線上報告和調查的質量
• 協助在美洲/歐洲/亞太地區招募新的購物者/審核員以擴充資料庫。

要求：

• 候選人必須至少擁有任何領域的高中、STPM、'A' Level、大學預科、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位
• 所需語言： 良好的英語能力
• 申請人必須願意在八打靈再也工作
• 優秀的電話方式
• 努力工作和專注的方法
• 需要立即開始
• 有客戶服務經驗者優先（但非必要）
• 鼓勵應屆畢業生/入門申請者申請

如果您認為自己是擔任這一充滿挑戰且回報豐厚的職位的合適人選，我們很樂意聽取您的意見。請透過線上發送您的履歷和求職信進行申請。

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 個人發展機會

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

職位簡介

主要 – 以客戶為導向的服務代表充當聯絡人，準確且有效率地解決客戶可能面臨的任何新問題。確保卓越的服務標準並維持較高的客戶滿意度。

第二——有效管理大量數據，將數據轉化為訊息，將資訊轉化為洞察力。目標是插入、更新和維護準確的資料以確保順利運作。

工作職責：

• 有效管理來電，辨識並獲取客戶需求，實現客戶滿意度
• 處理投訴，限期提供適當解決方案並跟進確保解決
• 技術團隊與客戶之間的內部聯絡
• 解釋數據、分析結果並向管理階層和客戶提供持續報告
• 編譯、驗證準確性並檢查資料是否有缺陷或錯誤，如果可能，糾正任何不相容性
• 保存客戶互動記錄、處理客戶帳戶並歸檔文件

要求：

• 文憑或更高學歷
• 優秀的英語和馬來語溝通和寫作能力
• 精通電腦（Microsoft Office – Word、Excel 等）
• 良好的時間管理能力以及獨立工作和團隊合作的能力
• 提供培訓

津貼和福利

• 中心位置
• 免費小吃/歡樂時光
• 事假

Responsibilities:
1.    Plan, execute, and finalize projects within set deadlines and budgets.
2.    Define project objectives, scope, and deliverables in alignment with business goals.
3.    Develop comprehensive project plans and communication documents.
4.    Communicate project expectations clearly to team members and stakeholders.
5.    Estimate resources and personnel needed to achieve project goals.
6.    Continuously manage project expectations with all project participants.
7.    Delegate tasks and responsibilities to appropriate team members.
8.    Identify and resolve conflicts and issues within the project team.
9.    Track project progress and milestones, and deliver regular reports.
10.    Coach and mentor project team members, fostering accountability and growth.

Qualifications:
1.    Bachelor’s degree in Engineering (Electrical, Mechanical, or related field).
2.    Proven project management experience in the electrical and/or mechanical engineering sectors.
3.    Strong familiarity with project management software and tools.
4.    Ability to effectively lead a team and manage multiple projects under tight deadlines.
5.    Excellent problem-solving, organizational, and communication skills.

Skills:
1.    PMP or equivalent certification is highly regarded.
2.    Strong analytical and decision-making abilities.
3.    Experience with contract negotiation and management.
4.    Adept at conducting risk management.

Work Environment:
You will work in an office setting with regular site visits, requiring interaction with clients and on-site teams. This role demands flexibility and the ability to adapt to the dynamic needs of projects with varying technical requirements.
This position is perfect for a driven individual with a knack for leadership and a passion for delivering innovative electrical and mechanical solutions. If you’re looking to steer projects to success and make a tangible impact in the industry, we encourage you to apply.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Open culture
• Personal development opportunities

Job Description

A Key Account Manager to create long-term, trusting relationships with our customers.  The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. 

Responsibilities includes:

• Developing strong relationships with customers
• Connecting with key business executives and stakeholders and preparing sales reports
• Answer client queries and identify new business opportunities among new & existing customers. 
• Liaise with cross-functional internal teams (including admin, purchasing, logistics, finance departments) to improve the entire customer experience. 
• Serve as the lead point of contact for all customer account management matters
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status 

Requirements and Skills:

• Proven work experience 
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization  
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills  Possess Own Transport Able to travel oversea 

 Job Responsibility:

• Handle and monitoring Company full sets of accounts including updating and verification of ledgers, bank reconciliation, A/P, A/R, month end closing into accounting system with speed and accuracy and proper file all the related documents.
• To support month end, quarterly and year-end financial closing and reporting.
• Ensure timely account closing including financial statement/report preparation, supporting schedule and related matters.
• Responsible on cash management, budget and forecast and timely submission of management report.
• Handle year end reports for audit and tax schedules.
• Assist in cash management and implementation
• Assist in preparation of trade finance documentation.
• Liaise with auditor, tax agents, company secretary, government authorities and bankers.
• To perform any other duties and responsibilities from time to time.
• Complying to ISO 9001 QMS requirement

Job Requirement:

• Diploma, Degree in Finance/Accounting or Professional Accounting qualification or equivalent.
• At least 2 years of experience in handling full set of accounting
• Good command of both spoken and written business English.
• Mandarin fluency preferred for this role.
• Excellent interpersonal, communication & organization skills and ability to work independently under tight deadlines.
• Team player who is dynamic, self-motivated, and result oriented.
• Able to work in Kelana Square Kelana Jaya Petaling Jaya

Perks & Benefits

• Open culture
• Personal development opportunities

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.

Requirements:

• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
• Fluency in English, Mandarin and Bahasa Malaysia (written & spoken)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

ACCOUNT MANAGER   

The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction. 
 
Key Responsibilities  

• Client Liaison: Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.  
• Campaign Management & Project Coordination: Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
• Project Quality Assurance: To review deliverables against scope and to ensure quality of deliverables meet expectation.  
• Budget Management: Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.  
• Reporting & Communication: Ensures timely and concise client communication, actively seeks feedback for transparency improvement, conducts regular strategy reviews to align long-term goals.
• Problem Solving: Resolves issues and conflicts, collaborates with clients and teams to prevent root causes, and continually refines the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.  
• Creative Briefing: Client involvement in the creative process, supports the creative team with style guides, collaborates & organizes brainstorming sessions with creative team, maintains a feedback loop with the creative team, and updates brief templates for streamlined efficiency. 
• Market Research & Industry Knowledge: Keeping informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills 

• Proven work experience in client servicing or account management within an advertising agency or marketing firm.  
• Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.  
• Excellent communication and presentation skills with the ability to effectively convey complex ideas to clients.  
• Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.  
• Proficiency in using Microsoft PowerPoint, Words and Excel.
• Able to utilize digital analytics knowledge  
• Exceptional interpersonal skills and the ability to build rapport with clients and internal teams.
• A proactive and solution-oriented approach to problem-solving.  
• Flexibility to adapt to changing client needs and work in a fast-paced environment 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities

Qualifications :

• Degree or Diploma in Mechanical/Chemical Engineering from a recognized institution
• Minimum 8 years working experience in mill management and project related work
• Good interpersonal and communication skills
• Willing to travel on overseas assignments
• Assist project execution team 

Duties & Responsibilities  :

• Undertake project planning, design, preparation of tender supervision and supervision of construction as per project/contract requirements.  
• Assist in matters related to Authority approvals for projects.  
• Undertake any other related tasks as per project/contract requirements.    
• To liaise with client, contractors, technology providers/suppliers, and all other stake holders on project related matters as required.     
• Coordinate with client on the progress of the project implementation and attend to all requests made by the client on the project.  
• Visit project sites to monitor progress and ensure conformance of design drawings, specifications and enforce good engineering practice.
• Conduct site meetings, oversee work of site staff and certify progress claims of contractors and suppliers.  
• Discuss any specific requirements with the client and other related parties, if need arises.
•  Manage, direct and monitor progress during each phase of a project development.  
• Resolve design and construction problems, as they arise competently and speedily.  
• Reply all letters, e mails and correspondences and submit minutes of meetings and reports (if required) promptly.  
• Coordinate and supervise the work of the draughting and support staff.  
• Any other tasks assigned by the firm in the course of project development or implementation 

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Qualifications :

• Degree or Diploma in Mechanical/Chemical Engineering from a recognized institution
• Minimum 8 years working experience in mill management and project related work
• Good interpersonal and communication skills
• Willing to travel on overseas assignments
• Assist project execution team 

Duties & Responsibilities  :

• Undertake project planning, design, preparation of tender supervision and supervision of construction as per project/contract requirements.  
• Assist in matters related to Authority approvals for projects.  
• Undertake any other related tasks as per project/contract requirements.    
• To liaise with client, contractors, technology providers/suppliers, and all other stake holders on project related matters as required.     
• Coordinate with client on the progress of the project implementation and attend to all requests made by the client on the project.  
• Visit project sites to monitor progress and ensure conformance of design drawings, specifications and enforce good engineering practice.
• Conduct site meetings, oversee work of site staff and certify progress claims of contractors and suppliers.  
• Discuss any specific requirements with the client and other related parties, if need arises.
•  Manage, direct and monitor progress during each phase of a project development.  
• Resolve design and construction problems, as they arise competently and speedily.  
• Reply all letters, e mails and correspondences and submit minutes of meetings and reports (if required) promptly.  
• Coordinate and supervise the work of the draughting and support staff.  
• Any other tasks assigned by the firm in the course of project development or implementation 

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities