Total 894 Director/C-Level customer service manager job vacancies in Malaysia

Busy Bees on Furlong RoadBusy Bees on Furlong Road welcomes you with a warm and welcoming entrance that leads to beautifully designed open-plan rooms and a spacious outdoor setting. Conveniently located in the heart of Queanbeyan on Furlong Road, you'll find our 75 place -service close to schools and other local amenities.Our Service is seeking a dynamic, passionate & confident leader in the Early Childhood Industry who strives to excel and leads by example, setting high industry standards for their team. If you are a Service Manager who is passionate about their work, looking for your next amazing career step, or a 2IC looking to step up & make their mark in the Industry, we want to hear from you. Apply Now! Key Benefits we offer for joining our Hive:Higher Salary - Competitive, above-award salary, negotiable to meet your needs!

Key Accountabilities:

• Develop/drive the creation (from zero base) of the components of the end-to-end customer lifecycle framework, initially as a proof of concept within one LBU, and then expansion to all in-scope LBUs.
• Lead the day-to-day expansion of DICE to all in-scope LBUs with a high degree of autonomy.
• Effective collaboration with GO, SBG and LBU working level stakeholders.
• Ability to identify areas and practical actions to increase customer centricity and reduce customer attrition while improving NPS across the group.
• Drive the DICE functionality expansion with a high degree of autonomy.
• Support the business direction to generate actionable management insights.
• Autonomously work with Group RCS Data analytics to convert outputs from the customer lifecycle platform into actionable insights and management actions and then co-ordinate with LBUs to implement those management actions.
• Also, develop and convert data insights into practical management functions to reduce claims leakage within LBUs.
• Support the broader build out of the group-wide ‘Customer lifecycle’ team and its initiatives.

Candidate Specifications:

• 5 or more years of experience in executive leadership roles; with overall experience in excess of 15+ years.
• Prior experience as COO/Head of Operations/appropriate Group Head role.
• Experience of delivering Group-wide/LBU level Projects and initiatives.
• Excellent leadership skills, with steadfast resolve and personal integrity.
• Understanding of business processes, challenges, resource planning and ability to interpret compliance & regulatory issues.
• Able to drive process improvement across customer touch points.
• Solid grasp of data analysis and performance metrics.
• Data analysis and project management experience required. Strong analytical, problem-solving, and communication skills.
• Ability to diagnose problems quickly and foresee potential issues.

- Assist Director with necessary paperwork & secretarial work

- Answer and reply to telephone & email enquiries

- Arrange for survey

- Prepare quotations & tender documents

- Correspondence with clients and support the sales team

- Move presentation & management

- Project management

- Prepare folder with necessary documents for individual move

- Update system and liaise with Sales Personnel / Operation Staff / Warehouse Staff for move matters

- Closure of files (all documents are in order and payment received)

- And all other ad-hoc jobs pertaining to local / office / corporate moves

- Compliance with ISO 9001:2015 & FIDI standards

Location : Loyang , near pasir ris

Industry : Aerospace /Aviation

Duties

· Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.

· Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards

· Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.

· Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.

· Adheres to and manages the approved regional departmental travel budget.

· Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.

· Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.

· Building new and developing long lasting relationships with customers senior level management.

· Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform

· Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.

· Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards

· Analyze data to identify trends and areas of improvements

· Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims

· With the support of other departments, manages the regional customer interface for complaints or external quality escapes.

· Ensure post visit reports are generated with actions and commitments assigned through to completion

· Support Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.

· Customer support contract awareness

· Provide level 1 & 2 technical support using CMM’s & technical drawingsdata

· Must possess excellent interpersonal and communication skills, management /leadership acumen

· Rigorous and well organized / Good presentation skills / Good negotiating Skills / a very good level of diplomacy

Qualifications:

Education: Bachelor’s degree or related field/equivalent experience. Bachelor’s preferred

Experience: Typically requires 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.

Computer Skills: Proficient with MS Project, competent with MS Office programs

Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen. Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.

Additional Details:

1. Does require fluent communication in English language.

2. Employment Status is full-time

3. Traveling is required up to 50%

4. Protracted or irregular hours may be required.

5. Relocation to another facility may be required.

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analysed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

Job Requirements:

• Degree in Information Systems, Computer Science or equivalent
• Typically 12 years of IT Delivery experience.
• Deep experience in IT operations management experience, especially in the area of infrastructure planning, data centre operations, network, server platform and systems management, preferably with at least ten thousand (10,000) users.
• In addition, the Operations Director shall be ITIL Foundation certified, familiar with ISO 9001 and ISO 27001 and have managed at least one of the reference sites provided by the Tenderer in its Tender Offer.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

5 - 10%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is a part of our Quality Team. 

What you will be doing

• Independent process audit & compliance verification
• Leading issue mitigation for operational breaks, identify root cause, make recommendations for future prevention
• Provide governance to ensure remediation and improvements.
• Facilitate project teams in closure of verification gaps
• Ensure readiness of internal and external clients for any Audits & Compliance review with metrics
• Generate and report QCA related metrics and share the status review with senior Leaders in management
• Oversees key projects, processes and performance reports, data and analysis
• Ensure that the best use of resources to meet goals is established and maintained
• Other related duties assigned as needed

What you bring:

• Expertise in Transactional Quality (Front/Back office), Analytical Skills and Stakeholder Management
• Should have exposure of Quality Tools / Quality insights
• Quality transformation projects using speech analytics
• Exposure to various call recording and monitoring software- NICE, Verint, etc..
• Thorough knowledge and experience conducting risk analyses, quality assessments, audits and/or studies and implementing successful process improvement programs
• Should be good at problem solving and debugging with good analytical skills
• Ability to succeed in an agile work environment where cross-functional teams work closely together to ensure requirements are met or exceeded
• Excellent stakeholder management, conflict management skills and ability to influence as a thought leader in QA space

Added bonus if you have:

• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
• Knowledge of financial services industry
• Knowledge of basic financial analysis principles and ratios

 What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community
• Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Job Description:

1. Coordinate daily operations for Restaurant operations.
2. Manage other restaurants outlets by receiving other manager’s feedbacks.
3. Deliver good service and maximize customer satisfaction.
4. Respond efficiently and accurately to customer’s complaints.
5. Regularly review product quality, and sourcing for new vendors.
6. Daily reporting and inventory report to the Managing Director.
7. Ensure compliance with sanitation and Safety regulations.
8. Jointly coordinating and planning menu with Head Chef.
9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.
10. Control operational costs and identify measures to cut waste.
11. Train new and current employees on proper customer service, and service quality.
12. Implement policies and protocols from Company policy.
13. Any other Ad-Hoc as required by Managing Director. Job Requirements

1. Full-time position.
2. Good soft skills and management skills.
3. Disciplined, conscientious and meticulous (has an eye for details)
4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.
5. Mature and positive attitude.
6. Strong Leadership and Motivational skills
7. Good communication and interpersonal skills.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Join our team of intelligent and collaborative Changemakers and make your mark on tomorrow! 
Director, Building Services Manager
This role will see you become a leader, thereby enhancing your capabilities and the reputation of WSPs Building Services team. You will collaborate with talented and diverse professionals working on iconic projects to drive future ready outcomes that will benefit clients and communities.
Our Property and Buildings team is a world-leading management and technical consultancy operating across all sectors. We are passionate about tackling the complex and sophisticated challenges of the built environment and delivering innovative and sustainable solutions to create accessible, resilient and liveable communities.
What youll do

People management - Lead a dynamic team of engineering and drafting professionals at our Canberra office.
Develop long lasting client relationships and identify opportunities for business development. Contribute to the development and growth of the business
... Click here to view more detail / apply for Director ? Building Services Manager

DUTIES AND RESPONSIBILITIES Service/operational management Provides operational management support for all services within directorate, working closely with the clinical service manager, clinical director and clinical leads, departmental heads and divisional management team. Implements effective and appropriate performance management systems and processes to ensure delivery of performance targets. Ensures that inpatient and outpatient services within the directorate are used to best effect, achieving utilisation targets and driving improvements. Provides support to patients, relatives and carers in the delivery of services ensuring best practices are always adhered to. Supports the clinical and operational teams with day-to-day operational matters to ensure patient experience remains positive. Ensures the implementation of effective and appropriate performance management systems and processes to ensure delivery of both local and national standards. Leads services on the performance management agenda by developing and implementing strategies and process changes to ensure recurrent achievement of activity in line with plan. This includes liaison with clinicians to influence working practices to achieve clinically driven improvements. Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports. Develops own work plan in line with divisional and Trust objectives. Strategic planning, service development and improvement Responsible for the interpretation, development and implementation of broad policies and NHS guidance at both directorate and divisional level, when required. Plays a key role in service planning and development for the directorate. Develops and implements long term strategic plans for new ways of working and the continued development and improvement of services. Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and Trust objectives. Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible. Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements. Ensures that regular reports, and project updates are completed using agreed data sources and submitted to the Service Manager for approval as required. Financial management and Business planning Takes responsibility and accountability for the efficient management of delegated budget and resources within the directorate. Prepares and co-ordinates the development and production of proposals and business cases to support operational improvement, transformational change processes, and efficiency initiatives. Performs complex option appraisals in order to inform the decision-making process, to include redesign of services. Ensures compliance with Trusts standing orders and standing financial instructions. Ensures organisational procedures are deployed across directorate for control of activities against budget, ensuring that services are delivered within available resources. Ensures that services within the directorate work to achieve organisational effectiveness and deliver services within available resources. Under the direction of the Service Manager develops schemes and action plans to implement cash-releasing efficiency saving opportunities Uses and analyses financial information to ensure there are robust systems for monitoring of budgetary performance under the direction of the Service Manager. Identifies and makes recommendations for capital investment programmes. Contributes to budget setting for services within the directorate. Assists clinical service manager in the negotiation of annual service level agreements / contracts as required, ensuring they meet the needs of the directorate. Identifies opportunities for service redesign in line with QIPP strategies. PLEASE REFER TO THE JOB DESCRIPTION FOR A FULL LIST OF DUTIES

The post holder will be an effective communicator with the ability to work independently when required, often to tight deadlines. They will also have strong analytical skills with computer literacy, particularly of Microsoft Applications. Applications from candidates who do not possess full membership of a recognised accounting qualification but are working towards one would be welcomed and reviewed under Annex 21.

Our Esteem Client is looking for a technical staff to assist the Head of Technology in leading the technology strategy, innovation, and delivery. You will be responsible for overseeing the technology department, driving innovation, developing technology policies, managing technology-related projects, and collaborating with internal and external stakeholders.

Responsibilities:

• Developing and executing the technology vision, strategy, and roadmap aligned with the business goals
• Explore emerging technologies such as AI, Generative AI, IoT, cloud, and 5G
• Develop and implement R&D strategies to ensure that all R&D projects are well aligned with market/customer needs.
• Collaborate with internal and external stakeholders, such as business units, vendors, and authorities, to understand their needs, expectations, and feedback.
• Represent and act as a liaison ensuring that strategic objectives, technological initiatives, and priorities are effectively communicated, coordinated, and executed.
• Prepare product and technology reports and presentations.
• Facilitate discussions between stakeholders relating to R&D collaboration projects. Ensure alignment among stakeholders, leveraging effective communication channels and consensus-building techniques to drive optimize outcomes for the projects.
• 
  

Requirements:

• Bachelor's degree in a relevant field. Advanced degrees or certifications are a plus.
• Proven experience in technology coordination, project management, or similar roles within the technology sector or related fields.
• Strong understanding of communication technology, industry trends, and emerging technologies.
• Excellent communication, interpersonal, and collaboration skills with the ability to work effectively across diverse teams and stakeholders.
• Strategic mindset with the ability to translate vision into actionable plans and initiatives.

Summary

This position is responsible for the management of revenue maximization in Rooms and create Revenue Management processes in the Hotel.

Job Responsibilities

• Measure & drive total profitable revenue performance, including rooms and F&B, against strategy & targets and adapts current strategy as necessary for the hotel.
• Facilitate, guides, and directs all department heads in selecting the optimum revenue opportunities for the properties to ensure our strategic objectives are achieved.
• Actively monitor the competitive environment and elaborates revenue & pricing optimizing tactics and strategies in order to maximize Revenue Generation Index (RGI).
• Consultation and coordination with stakeholders at properties, regional and corporate levels, identifying and pulling together the deliverables.
• Develop short, medium and long-term objectives, strategies and action plans, which may be cascaded through the business.
• Co-Lead hotels’ annual topline budget & business planning.
• Develop an overall Dynamic Pricing & Revenue Strategy by market segment, channel or/and feeding market.
• Develop the process to forecast the topline revenue of all revenue centers of the business and implement the inventory controls accordingly, maintaining parity guarantee.
• Support and Impact the Revenue & Reservations Teams at the hotel.
• Coordinate Recruitment, Talent Management & Learning and Development to ensure alignment of overall quality and service.
• Lead Revenue Management Culture across the Hotel.
• Review, audit & maintain revenue relates systems (Opera,TARS, RMS) & channels and Tools.
• Provides analysis of Business Intelligence and Data Management.

Qualifications / Experience

• Minimum of 4 years’ experience in similar position.
• Bachelor’s degree in Accounting, Revenue, hotel management or related field.
• Results oriented team player who works well with internal and external customers.
• Excellent analytical skills.
• Strong verbal and non-verbal communication skills required.
• E-Distribution channels and system experience in an upscale branded hotel chain.
• Solid knowledge of Reservations and Sales processes.
• Excellent command of English language.
• Knowledgeable of Microsoft Excel, PowerPoint and Word.
• Knowledgeable of Opera & RMS.