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Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.
Key Responsibilities:
· Allocate shifts to external staff in a timely manner, based on client requests and requirements.
· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.
· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.
· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.
· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.
· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.
· Prepare and send report to relevant team/department before end of shift.
· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.
· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.
Qualifications:
· Diploma or Bachelor's degree in any field.
· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.
· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.
· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.
· Flexibility to adapt to changing priorities and requirements.
· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.
Benefits:
· Competitive salary commensurate with experience.
· Ongoing training and professional development opportunities.
· Collaborative and supportive work environment.
Working Hours:
· 24 HRS (Shift On Rotation).
If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
Perks & Benefits
Our company provide wide range of healthcare services which include day care, respite care and home care. This is to ensure each of the clients is able to receive continuous expert care in the VIRTUAL WARD at home from our multidisciplinary team in collaboration with their family doctor to improve the quality of a person's life. WE are designed to help you as a professional healthcare provider in order to maintain independece and aspire the best lfe style possible for the client. Client deserve the best care from you and from us too a "PARTNER"
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity.
Roles & Responsibilities:
Requirements:
Perks & Benefits
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity.
Roles & Responsibilities:
Requirements:
Perks & Benefits
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
Job Description:
Requirements:
Perks & Benefits
Grand Holidays, established in South San Francisco, California in 1981, is a well-known travel wholesaler and tour operator striving at creating quality tours and package products at affordable prices to North American travelers. We have offices in San Francisco, San Jose, Los Angeles, New York, Chicago, Houston, Vancouver, Beijing, Manila and Kuala Lumpur.
We are now seeking enthusiatic candidates with different expertise and experience to join our newly established Kuala Lumpur office. We look forward to you joining our team!
職位概述:我們正在尋找一名專門的客戶服務官加入我們的團隊,負責監督外部員工的日常輪班分配,確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體,與護士和客戶保持溝通,並及時解決任何投訴或疑慮。此外,客戶服務官將參加營運會議,提供部門和家庭護理狀態的最新訊息,並努力實現管理層設定的目標。
主要責任:
· 根據客戶要求和要求,及時為外部員工分配班次。
· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。
· 定期與護理人員和客戶聯絡,以確保適當的人員分配並解決任何疑慮或要求。
· 通知客戶和員工輪班確認,並確保與同事和管理階層有效溝通訊息。
· 監控並解決現場工作人員和客戶提出的投訴或疑慮,必要時上報給管理階層。
· 確保外部員工在系統中準確接收他們的名冊,特別是當多個客戶在分配的時間範圍內需要服務時。
· 在輪班結束前準備並向相關團隊/部門發送報告。
· 參加營運會議,提供局和家庭護理狀況的最新信息,並為實現既定目標做出貢獻。
· 承擔不時出現的任何其他任務,支援客戶服務團隊的整體效率和有效性。
資格:
· 任何領域的文憑或學士學位。
· 擁有豐富的客戶服務經驗,醫療或保健相關行業的經驗將是一個優勢,但不是必需的。
· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。
· 優秀的口頭和書面溝通能力,能夠清晰有效地傳達複雜訊息。
· 強大的組織能力和對細節的關注,能夠在快節奏的環境中管理多項任務和優先事項。
· 能夠與組織各級的同事和利害關係人協作。
· 靈活地適應不斷變化的優先事項和要求。
· 具有同理心和耐心,真誠地希望支持員工和顧客。
好處:
· 與經驗相稱的具競爭力的薪資。
· 持續培訓和專業發展機會。
· 協作和支持性的工作環境。
工作時間:
· 24 HRS(輪班換檔)。
如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響,我們鼓勵您申請這個獎勵機會。加入我們的團隊,幫助我們履行改善醫療服務和病患治療結果的使命。
津貼和福利
Our company provide wide range of healthcare services which include day care, respite care and home care. This is to ensure each of the clients is able to receive continuous expert care in the VIRTUAL WARD at home from our multidisciplinary team in collaboration with their family doctor to improve the quality of a person's life. WE are designed to help you as a professional healthcare provider in order to maintain independece and aspire the best lfe style possible for the client. Client deserve the best care from you and from us too a "PARTNER"
我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊,擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度,我們邀請您申請這個令人興奮的機會。
角色和職責:
要求:
津貼和福利
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
Job Description:
Job Requirement:
Perks & Benefits
Why Join us?
Who are LEGENCY ?
Legency has the expertise, experience and passion to create data driven digital strategies that could deliver business results and ROI. We understand the behavior of Malaysians and able to make you stand out from the competitors and increase your brand awareness to the right target market.
HOW WE MADE A COMPLETE LEGEND ?
BRANDING DESIGN
ONLINE MARKETING
OTHER SERVICES
Role & Responsibilities;
Assist to effectively manage customer relationships and in developing and executing strategies that improve customer engagement and retention, increase sales, and enhance the overall customer experience.
Job scope;
-Data Management
-Report & Analysis
-Customer Service
-Feedback collection
-Communication and Campaigns
-Loyalty Programs
-Any other adhoc projects assigned.
Requirement And Qualifications;
Perks & Benefits
We are established since 1993 as one of the player within the fast-growing luggage industry in Asia Region . As a leading player in the industry, Bright Alliance two key priorities are striving to constantly innovate to meet demands of the today's increasingly sophisticated travellers, as well as to reach out to new markets by progressively and expanding our geographic coverage to new territories. Bringing quality and innovations to everywhere we travel, products of Bright Alliance has become synonymous with word proof.In short, every Traveler can rely on Bright Alliance for the ultimate travel solutions Our merchandise mix includes luggage, backpacks, winter apparels, laptops, briefcases, small leather goods and travel accessories.The brands are Lojel, Eminent, Echolac, Hush Puppies, Vaude, Yupama, Slazenger, D'ecember, and more. We have an innovative Product Development Team brimming with creative and practical ideas that are often converted successfully into actual products that are popular and enjoy wide acceptance in the market. We also have a dedicated in-house marketing and customer service team who has been successful in marketing our products and brands in Malaysia and provide professional sale service.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity.
Roles & Responsibilities:
Requirements:
Perks & Benefits
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
Job Highlights:
Company Overview:
We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.
About the Role:
Job Description:
Job requirements:
Qualification
Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree
Years of Experience
3 years
Specific Location
Mid-Valley, Bangsar
Perks & Benefits
7.5 working hours/day, Mondays - Fridays
WFH Policy applicable
We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets. Why join us? Due to the growth in our Company, we are looking to grow our team. We're a motivated and supportive group who work together to reach our targets and goals.
Job Description
Job Requirements
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊,擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度,我們邀請您申請這個令人興奮的機會。
角色和職責:
要求:
津貼和福利
ATD strongly believes that every organisation must be digitally transformed in order to drive continuous transformation in this digital era. Our offerings include specialised CONSULTING and LEARNING services in integrating business and technology.
Today, we are proud to be recognised as an Asian industry leader in Digital Enterprise Architecture and dedicated in changing the way business use and
adopt technologies in today's digital era.
We share our success with our clients that have been benchmarked with the global research and advisory firm as well as winners of prestigious global EA Awards.
Founded in 2006, a group of highly skilled and passionate Enterprise Architects started ATD Solution to address a distinct gap in the industry and devoted to help enterprise connects digitally, ensuring traceability from Strategy to Business to Information to Application and Infrasturcture through Enterprise Architecture
Our mission "Put IT back in Business" is our goal to help our customers utilise the best practices in Digital EA so that they are able to discover and unlock the true values of technology for their business.
We believe that our customer's success speaks highly of our reputation.
Job Description
Job Requirements:
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Responsibilities:
Job Responsibilities:
Manage and execute daily operations of the Customer Service counter.
Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.
Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.
Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.
Any other task assigned by the Management.
Requirements:
Perks & Benefits
The qualified and experienced Consultants at TTMC, naturally, are backed by investigative and treatment facilities such as, a well equipped laboratory capable of providing results almost immediately. TTMC’s well-stocked pharmacy is headed by a qualified and experienced pharmacist. TTMC’s strength lies in offering not only basic medical consultation by its five Primary Care Physicians, but also specialised consultation by Resident and Visiting Consultants. The clinic also has a department dedicated to health screening of healthy individuals. Another essential facet of TTMC is public health education on various medical topics of interest, a much neglected area especially in an era of-tech diagnostic and management facilities. If you would like medical advise before travelling within this region or elsewhere in the world, TTMC can provide you with the necessary precautions, preparations and vaccinations. It is a Ministry of Health licensed Yellow Fever vaccination centre and is thus empowered to issue Health travelling certificates to intending travellers. Of course Hepatitis, Flu vaccines are also available. TTMC’s motto….”Your health, our priority”.
Summary:
As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.
Your Missions:
Our Requirements:
。
Perks & Benefits
Top reasons to work with CWG.
1. Healthy and positive culture
2. Comfortable working environment
3. Strong learning and development plans
4. Professional on-job training
5. Better career opportunity
6. Flexible working arrangement
7. Convenient office location
8. Attractive benefit structure
CWG Markets Sdn Bhd is a leading support service company in the financial industry that services financial derivative trading platforms. helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. Our expertise and strong Asian footprint have made us a trusted partner for clients, particularly high-growth, new trading platforms and brokers looking to tap the region’s growth potential.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
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