Total 122,122 Full-time customer experience manager job vacancies in Malaysia

ROLES & RESPONSIBLITIES:

1) Assist in organize, plan, oversea and direct electrical projects for construction

2) Assist in perform and disseminate relevant information to various departments related to the project.

3) Assist in monitor project progress and maintain project schedule

4) Provide technical back-up service to the company which shall include develop project budget and track project costs according to contractual obligations and technical support to clients if required.
 

AUTHORITIES:      

1.     To fix technical problems reported by customer

2.     Perform routine preventive maintenance services at customer’s site

3.   To amend the drawings according to customer requirements

COMPETENCE REQUIREMENTS:

1) Work Experience : 3 years experience in handling site work

2) Professional Qualification : Diploma in Electronic / Electrical Engineering

3) Skills :-
a)    Able to communicate with sub-contractor and customer
b)    Troubleshooting and repair of electronic equipments

c)     Autocad, knowledge in drafting, basic measuring and design skills
d)    Able to work independently

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Assisting in consolidating invoices, to bill/invoice customer accurately 
• Prepare credit note or debit note to customers, when required
• Ensure proper filing and documentation of billing related matters
• Develop and maintain a filing system.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements:

• Entry level, Fresh Graduate or No experience are welcome.
• Proven experience as an administrative assistant, virtual assistant or office admin assistant is a Plus
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least SPM, Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Candidate required to work in a car service workshop at Parkcity Bintulu.

Perks & Benefits

• Performance allowance and bonus
• Personal leave
• Personal development opportunities

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

HIRING CUSTOMER SERVICE!!

MONDAY-FRIDAY 9AM-6PM
SATURDAY 9AM-1PM
SALARY RM2000-RM2500

• Allowance+EPF+SOCSO
• Annual Increment
• Annual Performance Bonus
• AGE 18-30
• TRANSPORT NEEDED
• NO working experience require , able to speak & write basic  Mandarin ,Bahasa Malaya, English.

Send your resume to cindy1925@live.cn or Whatsapps to 0123068653(Cindy）
Location: Jade hill, Kajang

Logistics & courier Express Company

Perks & Benefits

• Personal leave
• Personal development opportunities
• EPF+SOCSO

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！！！我们需要你！！！

工作时间：一个星期六天制

轻松的工作环境，年轻的氛围

有上进心，刻苦耐劳

工作范围：

• 处理客人在网上的booking 和 inquiry
• 协助客人办理入住和退房
• 及时解决客人入住期间的要求、问题
• 懂得基本家居维修知识，例如：换灯泡。
• 以专业和礼貌对待每一个顾客
• 协调办公室活动和运营，确保效率和符合公司政策
• 管理电话和通信（电子邮件、信件、包裹等）
• 支持预算编制和簿记程序
• 更新包含人员、财务和其他数据的记录和数据库

工作要求：

• 有无经验皆可，有工作经验优先，也将提供训练
• 精通 中，英 语沟通及书写能力
• 精通基本的Microsoft Excel 及电脑操作
• 具备独自完成工作能力
• 具备细心，耐心 与 肯学的心
• 另外提供佣金，津贴 & 股份奖励
• 需拥有自己的交通工具
• 时间管理
• 良好的人际交往能力和自律能力
• 以客户为导向，积极进取
• 能够在很少的监督下保持较高的工作水平
• 能够在周末和公共假期工作
• 处理简单的会计工作

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

Walden Lighting is the market-leading lighting consultancy firm in Malaysia, we have the first state-of-the-art lighting experience store located in Kuala Lumpur. Lighting has almost nothing to do with fixtures and fittings, is all about creating the right sort of atmosphere. 

As the company is expanding, we are looking for enthusiastic, young, and creative people to join us in inspiring more people about the impact of lighting. Also, more career advancement will be offered as the company will be expanding to other states. 

You will be in charge of project management-related jobs, which include checking stock orders, delivery samples, and orders to the project site, briefing, and handling the site in terms of lighting installation and pre-installation work. Mainly, you will be focusing on managing site lighting installation conditions, making sure the contractors understand your instructions, and installing according to plan.

* Prefer candidate with own transport. 

Job Responsibilities :

• Cordinate designer and contractor work at site
• Transfer installation guide to the onsite contractor
• Make sure the responsible contractor understand and excute the plan according to our design 
• Communicate between designer and contractor 
• Site Management 
• Update of construction site situation
• Preferable to be communicate in multiple langauges : English, Malay & Mandarin.

Job Requirement :

• Lighting Knowledge ( training will be provided )
• Time Management 
• AutoCAD knowlegde ( preferable ) 
• Site Management 
• Communication Skill 
• Problem Solving

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

1. Liaising with customer on the confirm purchase order.

2. Generating standard order by using System (SAP) upon received purchase order from  customer.

3. Review current finish good balance quantity and make delivery date arrangement with warehouse if stock available.

4. Notify Planner on the customer ordering to obtain target or planning date delivery if there are no balance stock or new production output required.

5. Follow-up with planner on the commit delivery date.

6. Notify customer on the delivery status

7. Liaising with warehouse for the delivery arrangement

8. Handle customers complain for any related issue once complete the delivery date.

9. Notify respective department/ section upon received customer complaint if any

10. Prepare report on weekly and monthly basis which including consignment billing, report billing, FG report, inventory report forecaster report and maintaining Interco pricing

11. Attend meeting internal or external

12. Any other tasks as and when assigned by the Management

13. Follow the Company’s environmental policy and procedures and comply with any environmental related legal or regulatory requirement.

14. Required language(s): English, Bahasa and Mandarin. Need to communicate with our Mandarin speaking counterparts.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Walden Lighting is the market-leading lighting consultancy firm in Malaysia, we have the first state-of-the-art lighting experience store located in Kuala Lumpur. Lighting has almost nothing to do with fixtures and fittings, is all about creating the right sort of atmosphere. 

As the company is expanding, we are looking for enthusiastic, young, and creative people to join us in inspiring more people about the impact of lighting. Also, more career advancement will be offered as the company will be expanding to other states. 

You will be in charge of project management-related jobs, which include checking stock orders, delivery samples, and orders to the project site, briefing, and handling the site in terms of lighting installation and pre-installation work. Mainly, you will be focusing on managing site lighting installation conditions, making sure the contractors understand your instructions, and installing according to plan.

* Prefer candidate with own transport. 

Job Responsibilities :

• Cordinate designer and contractor work at site
• Transfer installation guide to the onsite contractor
• Make sure the responsible contractor understand and excute the plan according to our design 
• Communicate between designer and contractor 
• Site Management 
• Update of construction site situation
• Preferable to be communicate in multiple langauges : English, Malay & Mandarin.

Job Requirement :

• Lighting Knowledge ( training will be provided )
• Time Management 
• AutoCAD knowlegde ( preferable ) 
• Site Management 
• Communication Skill 
• Problem Solving

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquartered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourselves as a trusted partner with property developers, interior designers and key players in the industry. As part of our commitment for continuous improvement and our business expansion plan, we are currently seeking energetic and dynamic candidates to join our team.

Responsibilities:

• Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
• Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
• Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
• Ensure customers request, enquiry, feedback and complaints are logged and resolved on time.
• Ensure of all receiving of goods from Headquarter are in accordance to customers' order and in good conditions.
• Co-ordinate receiving of goods return from customers as well as disposition of expired material / goods back to Headquarter.
• Performs any other tasks and responsibilities within the Branch Operations as and when required.
   

Job Requirements:

• Candidate must possess at least a SPM/ STPM/ Diploma/ Bachelor's Degree in any field.
• At least 2 years' working experience in customer communication and sales coordination.
• Applicants must be willing to work for 5.5 days.
• Conversant in both spoken and written of Bahasa Malaysia and English.
• Proficient in Microsoft Office applications (especially Microsoft Excel).
• Details oriented with good interpersonal and communication skills.
   

Perks & Benefits:

• Attractive salary package with yearly salary increment and performance bonus
• Working with stable and well-established company
• Rewards and recognition such as long service award
• Provide on the job training
• Medical benefits
• Staff purchase discounts

Responsibilities:

• Providing excellent customer service to walk-in and call-in customers.
• Attending to member and customer’s enquiries, feedback and requests.
• Using in-store interactive tools and product promotions to drive sales.
• Ensuring that visual merchandising standards are always adhered to.
• Handling sales and membership transactions over the counter.
• Proactively following-up on customers’ enquiries, feedback and requests.
• Keeping regular engagement with customers and update them with promotions and new products launches and to maintain good relationship.
• Performing daily stock take to ensure physical inventory and system record tallies.
• With basic beauty background and knowledge is added value.

Qualifications:

• Minimum SPM Level
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• On a rotational scheduled basis
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Assisting in consolidating invoices, to bill/invoice customer accurately 
• Prepare credit note or debit note to customers, when required
• Ensure proper filing and documentation of billing related matters
• Develop and maintain a filing system.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements:

• Entry level, Fresh Graduate or No experience are welcome.
• Proven experience as an administrative assistant, virtual assistant or office admin assistant is a Plus
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least SPM, Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Candidate required to work in a car service workshop at Parkcity Bintulu.

Perks & Benefits

• Performance allowance and bonus
• Personal leave
• Personal development opportunities