Total 3,480 Senior Executive customer experience manager job vacancies in Malaysia

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Sespro Malaysia is hiring a full-time Sales Assistant Manager/Manager role for the
interior construction field of work located in Kuala Lumpur. The Sales Assistant
Manager/Manager will excel at networking and closing new opportunities. By using a
consultative approach to selling, this person will use their expertise to identify and
qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities

• Successfully create business from new and existing customer accounts
• Manage negotiations with QS and Procurement
• Build and establish long term relationships with customer
• Identifying emerging markets to find new sales opportunities
• Preparing sales budgets and projections and approving expenditures
• Tracking and analysing sales statistics based on key quantitative metrics
• Handling and resolving customer complaints regarding a product or service
• Overseeing and directing performance of the sales team
• Able to present in front of a crowd and a friendly demeanour
• Basic knowledge in Excel
• AutoCAD knowledge is an added value
• Meet and exceed sales targets

Qualifications

• Min 3 years and above in the Interior Construction industry; with glazing
  partition knowledge is an added value
• SPM or tertiary level of education
• Proficient in English, Mandarin/Cantonese speaking and writing
• Strong written and verbal communication skills

Perks & Benefits

• Open culture
• Personal development opportunities

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

 Responsibilities:

• To execute project based on Project Manager instruction, 
• To monitor and assist construction manager on all site matters. 
• To supervise and coordinate all work related to site and sub-contractor. 
• To plan and report site work to Project Manager.
• To ensure project work progress as per timeline and mitigate plan is delayed.
• To ensure project are construct according to approved drawing, and to solve construction problems with assistant from construction manager. 
• To ensure site safety is taken care. 

Requirements:

• Candidate must possess at least a Diploma / Higher in engineering/ Construction & Project 
• Management background.
• Min 5-10 years' experience in Construction Building.
• Able to liaise with sub-contractor, workers, consultants independently. 
• Able to read and understand construction drawing.
• Computer literate i.e. Microsoft office, AutoCAD. 
• Proficient in both written in English or Bahasa Malaysia. 
• Willing to relocate. 
• Willing to work overtime.
• Those without required qualification, but proven track records with hands-on experience are encouraged to apply.
• Able to start work immediately.
• Allowance and bonus provided based on performance.

Perks & Benefits

• Personal development opportunities

ROLE & RESPONSIBLIITIES

• To manage and achieve sales objectives in assigned accounts (private and restructured hospitals, clinics and general practitioners), leveraging on existing and expanding customer base with aim of growing market share.
• Build and establish relationships with key decision makers to grow sales and market share in the wound care field.
• To support wound care procedures in practices in the use of our instruments and products.
• Organise and conduct in-service demonstration, training and workshops to healthcare professionals.
• Prepare and submit tender documents as and when necessary.
• To prepare and submit daily reporting to superior.
• This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions"

 Requirements:

• Preferably with 5 years related sales experience in medical sales.  
• At least Degree holder, preferably in marketing, business or equivalent.
• Self-motivated, dynamic and sales driven.
• Possess excellent communication and interpersonal skills

Perks & Benefits

• Open culture
• Personal development opportunities
• Attractive incentives. 

Sespro Malaysia is hiring a full-time Sales Assistant Manager/Manager role for the
interior construction field of work located in Kuala Lumpur. The Sales Assistant
Manager/Manager will excel at networking and closing new opportunities. By using a
consultative approach to selling, this person will use their expertise to identify and
qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities

• Successfully create business from new and existing customer accounts
• Manage negotiations with QS and Procurement
• Build and establish long term relationships with customer
• Identifying emerging markets to find new sales opportunities
• Preparing sales budgets and projections and approving expenditures
• Tracking and analysing sales statistics based on key quantitative metrics
• Handling and resolving customer complaints regarding a product or service
• Overseeing and directing performance of the sales team
• Able to present in front of a crowd and a friendly demeanour
• Basic knowledge in Excel
• AutoCAD knowledge is an added value
• Meet and exceed sales targets

Qualifications

1. Min 3 years and above in the Interior Construction industry; with glazing
   partition knowledge is an added value
2. SPM or tertiary level of education
3. Proficient in English, Mandarin/Cantonese speaking and writing
4. Strong written and verbal communication skills

Perks & Benefits

Open culture
Personal development opportunities

Responsibilities:

• Provide guidance and support to team members and assigned team members' work and roles to ensure the smooth running of day-to-day operations. 
• Manage the day-to-day operations of the human resources function on employee relations, administrative, payroll, and benefits programs.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness. 
• Assist in developing and implementing HR strategies and initiatives aligned with the overall business strategy.
• Assist in ensuring legal compliance throughout human resource management.
• Conducting interview, selection, and training of new team members. 
• Keep in touch with the latest changes in the domain of laws relevant to human resource function. 
• Take the initiative to suggest and work on improvement plans and policy to gear towards achieving and excelling set out targets.
• Manage and lead the Operations team to achieve set out targets.
   

Requirements: 

• Proven work experience as an HR Operations Manager, HR Manager or similar role.
• Excellent knowledge of labour law.
• Hands-on experience with Human Resources Information Systems.
• Experience designing compensation and benefits packages.
• Ability to develop clear and fair company policies.
• Good analytical and decision-making abilities.
• Team management skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Medical & Hospitalization 
• Performance Bonus
• Casual dress code
• Personal leave
• Personal development opportunities

Responsibilities

• Achieve monthly set sales targets in E-Commerce Channel
• Manage day-to-day operational and tactical aspects of e-commerce which includes end-to-end testing and ensuring optimal user experience
• Responsible for developing a website that drives conversion and click rate
• Develop a deep understanding on customer journey to convert and retain customers
• Plan, execute and evaluate projects and launches
• Evaluate processes for efficiency opportunities and produce new initiatives for business needs
• Identify issues and recommend solutions for assigned programs/projects and policies and procedures
• Analyse online sales and site data to determine and understand customer engagement
• Monitors e-market place products, service offerings and pricing
• Provide weekly reports to management on business turnover
• Ensure compliance with all regulatory requirements relating to the Company, Website Laws, Commercial laws and other relevant laws in conjunction with the Company
• Work closely with Trade Marketing, Marketing and Sales Operations team to ensure sales and distribution are maximized to achieve
• Manage relationship with 3rd party agencies

Requirements:

• Degree in Business/ Marketing or equivalent
• Minimum 3 Year(s) of working experience in E-Commerce preferably in FMCG or colour cosmetics industry
• Experience managing e-commerce website or e-commerce launch
• Knowledge of e-commerce business models & how e-commerce, web, mobile, social, search and channels work together
• Possess knowledge in handling marketplace
• Possess excellent communication and interpersonal skills
• Possess strong data analysis skills, demonstrate analytical and multi-tasking capabilities
• Proven track record in digital project implementation

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

ROLE & RESPONSIBLIITIES

• To manage and achieve sales objectives in assigned accounts (private and restructured hospitals, clinics and general practitioners), leveraging on existing and expanding customer base with aim of growing market share.
• Build and establish relationships with key decision makers to grow sales and market share in the wound care field.
• To support wound care procedures in practices in the use of our instruments and products.
• Organise and conduct in-service demonstration, training and workshops to healthcare professionals.
• Prepare and submit tender documents as and when necessary.
• To prepare and submit daily reporting to superior.
• This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions"

 Requirements:

• Preferably with 5 years related sales experience in medical sales.  
• At least Degree holder, preferably in marketing, business or equivalent.
• Self-motivated, dynamic and sales driven.
• Possess excellent communication and interpersonal skills

Perks & Benefits

• Open culture
• Personal development opportunities
• Attractive incentives. 

Job Responsibilities

• Reports to Finance Manager and will be responsible to handle a full spectrum of finance functions for the subsidiaries
• Perform financial analysis to highlight areas for improvement, variance to Management
• Manages credit control and follow-up on customer-due accounts
• Resolve accounting discrepancies and irregularities
• Supervise and guide subordinates in their respective job functions (such as financial reporting account receivables, account payables, costing, fixed assets, and banking) to ensure smooth operation
• Responsible for statutory compliance such as auditor reports, company tax rerun, sales returns, and transfer pricing documentation
• To assist in all respects accounting functions, budget, and ad-hoc projects as assigned.
• Able to interact and liaise with auditors, tax agents, insurance agents, and regulators, ensuring timely submission of annual statutory audits, corporate tax, income tax, and SST filings.

Job Requirements

• Candidate must possess at least a Bachelor's Degree in Accounting or Professional Qualification
• Industrial Background Preferred: Min 3 years’ experience in the related field is required for this position.
• Industrial Background Preferred: At least 2 years of working experience in the manufacturing field
• Required skills: Accounting Standard and Tax knowledge
• Able to work independently to meet tight deadlines, have a sense of urgency and highly organized.
• Strong leadership skills, proactive and result-oriented.
• Candidate must will to travel (ad-hoc basis to Bandar Enstek/ Batu Pahat/Kalimantan /etc)

We thank all applicants. Only shortlisted candidates will be notified.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities:

• Provide guidance and support to team members and assigned team members' work and roles to ensure the smooth running of day-to-day operations. 
• Manage the day-to-day operations of the human resources function on employee relations, administrative, payroll, and benefits programs.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness. 
• Assist in developing and implementing HR strategies and initiatives aligned with the overall business strategy.
• Assist in ensuring legal compliance throughout human resource management.
• Conducting interview, selection, and training of new team members. 
• Keep in touch with the latest changes in the domain of laws relevant to human resource function. 
• Take the initiative to suggest and work on improvement plans and policy to gear towards achieving and excelling set out targets.
• Manage and lead the Operations team to achieve set out targets.
   

Requirements: 

• Proven work experience as an HR Operations Manager, HR Manager or similar role.
• Excellent knowledge of labour law.
• Hands-on experience with Human Resources Information Systems.
• Experience designing compensation and benefits packages.
• Ability to develop clear and fair company policies.
• Good analytical and decision-making abilities.
• Team management skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Medical & Hospitalization 
• Performance Bonus
• Casual dress code
• Personal leave
• Personal development opportunities

Responsibilities:

• To assist the Project Manager to monitor and supervise the construction works at the project site, to ensure it meets the requirements in term of cost, quality and time.
• To review construction drawings and carry out valued engineering.
• To co-ordinate with Authorities, Consultants and Sub-contractors.
• To prepare daily site reports and correspondence.
• To do site inspection to check on quality of works/progress of works/ defect inspection.
• To attend project site meeting to ensure project schedule is adhered to, problem and defects are attended to.

Requirements :

• Candidates must possess Degree/ Diploma in Building or Civil Engineering.
• Minimum 1-2 year working experience.
• Able to plan and lead sub-contractors on day-to day operation.
• Strong communication skills.
• Must be a team player, able to work hard and independently.

Perks & Benefits

• Commission and bonus
• Casual dress code

Job Responsibility:

• Handle and monitoring Company full sets of accounts including updating and verification of ledgers, bank reconciliation, A/P, A/R, month end closing into accounting system with speed and accuracy and proper file all the related documents.
• To support month end, quarterly and year-end financial closing and reporting.
• Ensure timely account closing including financial statement/report preparation, supporting schedule and related matters.
• Responsible on cash management, budget and forecast and timely submission of management report.
• Handle year end reports for audit and tax schedules.
• Assist in cash management and implementation
• Assist in preparation of trade finance documentation.
• Liaise with auditor, tax agents, company secretary, government authorities and bankers.
• To perform any other duties and responsibilities from time to time.
• Complying to ISO 9001 QMS requirement

Job Requirement:

• Diploma, Degree in Finance/Accounting or Professional Accounting qualification or equivalent.
• At least 2 years of experience in handling full set of accounting
• Good command of both spoken and written business English.
• Mandarin fluency preferred for this role.
• Excellent interpersonal, communication & organization skills and ability to work independently under tight deadlines.
• Team player who is dynamic, self-motivated, and result oriented.
• Able to work in Kelana Square Kelana Jaya Petaling Jaya

Perks & Benefits

Open culture
Personal development opportunities