Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

At Epworth, it?s a community.
It?s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

Epworth?s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
The largest educational scholarship program of its kind in Australia
Ability to purchase up to four additional weeks of leave
Reduced cost of health services for you and your family at Epworth
Relocation assistance is available for approved candidates

The annual salary range for full time Registered Nurses ? AUD $66,710 - $93,669 super entitlements depending on registration type, year level and position (prorated for part-time).
Enquire/ Apply
Sound interesting? To apply, click the I'm Interested  button ... Click here to view more detail / apply for Critical Care Registered Nurse-Intensive Care Unit

Care Assistant

Broomcroft House Care Home, 414 Ecclesall Road South, Sheffield, S11 9PY

£11.45 - £12.45ph dependent on experience and qualifications

Permanent contract. 33 hours per week, including alternate weekends in shift pattern

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

As a Care Assistant, you're at the heart of making a difference to our residents. You're as passionate about care as we are, and we'd love you to be part of our family. You'll be working with the most remarkable team (we've just been awarded Care Home Provider of the Year at the Leaders in Care Awards 2022) helping people from your own community.



You understand how delivering high-quality, personal and social care, is as important as nurturing relationships, providing kindness and warmth to individuals and your amazing colleagues. So that our residents feel truly valued, cared for and part of life in the home.



We're looking for motivated, positive individuals with great interpersonal skills. You understand what is important to others. Whether you're an experienced carer or new to the sector, we'll provide you with the support and training you need to develop, where you can learn from some of the best people in the industry. We'll also train you on all aspects of our new digital care, transforming how you work, making things easier and letting you focus on care for our residents. It's an exciting time to be with us.

You'll help us make health happen by:

• Assisting residents with a high standard of clinical, social and emotional care and recognising and meeting the specific needs of residents
• Supporting residents with a wide range of differing requirements from companionship to personal care
• Being part of a team supporting the nurse or senior care assistant in monitoring our residents and reporting change
• Communicating with residents' families, friends and other healthcare professionals

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 28 days holiday
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

15th April, 2024 What's the Role?Within the medium sized Residential Aged Care Facility located in Bunbury the Care Manager is responsible for the ensuring compliance with regulations and quality standards and providing leadership to the healthcare team.The Responsibilities and Duties: Implementing and maintaining a person-centred care model to enhance resident wellness and engagement. Ensuring compliance with legislative requirements and upholding Aged Care Quality Standards. Optimising AN-ACC funding for efficient financial support. Providing professional leadership to clinical and allied health team members, developing care plans, monitoring care quality, and fostering effective communication with residents, families, and stakeholders. The Successful Candidate: Tertiary qualification in Nursing with AHPRA Registration Prior experience in a similar role  Familiarity with Aged Care Quality Standards and relevant legislation The ability cultivate meaningful connections with residents, staff, and families.     Benefits included:  Competitive salary package Relocation assistance if needed Large Company with growth & Development  4 weeks annual leave per year!  Other…

Click here to view more detail / apply for Care Manager

Position Description


We have an exciting opportunity in our Dandenong office with our Foster care team!
As a Case Manager in our foster care team you will work from a bright modern office space . Your role will be the effective case management of foster care placements delivering on the permanency objective to provide safe stable care for clients.  The purpose of the position is to improve outcomes for children and young people by delivering services and program outcomes through the support, supervision, and development of clients in the Foster Care program.
Working as part of a large team OzChild are looking for someone who wants to produce better outcomes for foster children and carers, supporting improvement in processes and achievement of client and carer outcomes.
Please visit our website for further information on who we are,
... Click here to view more detail / apply for Foster Care Case Manager

Job Summary

To provide leadership for the nursing and care teams and support the development and delivery of consistently high quality clinical and care services for residents with complex health and social care needs.

Overall responsibilities:


Comply with the clinical governance framework and all activities related to it. This includes participation in the clinical audit programme
Provide leadership and support for the care team and act as a champion for residents’ safety and dignity.
To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services.
Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used by colleagues.
Act as a role model for good care governance practice.


Key Responsibilities


Provide leadership and support for clinical and care colleagues and act as a champion for resident’s safety and dignity
Work with the home manager to formulate strategies for service development or changes in service provision and support implementation
Provide effective leadership and support for the care team within the home.
Supervise the care team on a day to day basis and through formal supervision.
Act as a mentor for new colleagues joining the care team or for those who require specific support to develop skills or knowledge.
Liaise with GPs and other health professionals to ensure that residents receive the medical and clinical support they require.
Demand high quality service delivery focused on residents individually assessed needs.
Act within Care UK’s Admission & Discharge Policy
To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available
Maintain skills and keep up to date with clinical developments and best practice in areas relevant to care delivery in the home.
Ensure that colleagues have undertaken training appropriate to their roll and that learning is transferred into practice.
Monitor delivery of care, including infection prevention and control procedures, e.g. wound care, catheter management; and ensure high standards are maintained.
Develop links with local nurse specialists and teams e.g. continence nurse, tissue viability nurse, falls service etc. and ensure that residents are referred according to local procedures and protocols.
Provide support in relation to medicines management and be able to assess colleague’s competency to manage medication.
Act at all times within your own skills and competence.




Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services


Collate performance information required for the monthly management and other reports as required by the home manager.
Undertake clinical audits as required by the home manager and clinical and care governance. Ensure action plans are fully implemented.
Review accidents and incidents and ensure that lessons learnt are translated into practice. Conduct investigations as directed by the home manager, following an accident, incident or complaint.
Ensure high standard of record keeping are maintained in accordance with company requirements.
Review compliance with the Health and Social Care Act (2008) and Essential Standards of Quality and Safety (2010) and ensure that any requirements and recommendations made following a CQC review are actioned appropriately.
Ensure that clinical equipment is maintained in a safe, clean and fully functional state and that colleagues are competent and confident to use it.
Report areas of concern to the home manager and agree appropriate action to be taken.




Ensure that clear and accurate records and communication systems relating to care delivery are maintained and effectively used by colleagues


Ensure colleagues are aware of company policies and procedures and that these are incorporated into practice.
Ensure effective and clearly documented handover systems are in place and that they facilitate the effective transfer of information between colleagues.
Ensure that notifications are completed and sent to CQC, in accordance with regulatory requirements and that all accidents and incidents are reported, recorded and investigated in line with company policy.
Ensure that all colleagues are aware of safeguarding vulnerable adults procedures and that these are implemented within the home.
Organise team meetings and ensure that minutes are taken and disseminated.
Provide information to residents and relatives in relation to care delivery, being mindful of data protection and Caldicott requirements.




Act as a role model for good care governance practice


Act at all times within own competence and knowledge.
Report any concerns regarding poor performance or unsafe practice via line management.
Intervene immediately in situations where there is significant risk to residents.
Assist the home manager to meet all relevant regulatory, contract and good practice standards.
Maintaining necessary residents confidentiality; at all times being mindful of Caldicott requirements.




Safeguarding of Vulnerable Adults / Mental Capacity Act

To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures taking responsibility for reporting any safeguarding concerns to the senior person on duty or on-call RD



Health and Safety

As an employee of Care UK, the post holder has a duty under the Health and Safety at Work Act 1974, to:


Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
To ensure that adequate measures are taken to protect the health and safety of all colleagues including the maintenance and upkeep of a safe environment.


Data Protection

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act 2018 and the company’s ISO27001 accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

Adult Social Care Lawyer

Job Description

A Local Authority in South Yorkshire is seeking an experienced Adult Social Care Lawyer to join their team. As an Adult Social Care Lawyer, you will be responsible for providing legal advice and support on behalf of the legal team. You will handle a caseload of complex cases, including Court of Protection matters, mental capacity issues, and safeguarding investigations.

Requirements

• Qualified Solicitor or Barrister with a minimum of 3 years PQE
• Experience in Adult Social Care Law
• Strong knowledge of Court of Protection matters, mental capacity issues, and safeguarding investigations
• Ability to manage a busy workload and meet deadlines

Salary and Benefits

The Local Authority is offering a competitive hourly rate of £40-£50ph for this 3-month contract position. As an Adult Social Care Lawyer, you will have the opportunity to work with a supportive and collaborative team, gain valuable experience, and make a difference in the lives of vulnerable adults.

Hybrid - possible remote

Flexible

How to Apply

If you are interested in this Adult Social Care Solicitor position, please submit your CV to me on beth.kirby@servicecare.org.uk or 01772208969 . If you know someone who may be interested in this post, please send over the advert as we offer a £250 referral bonus if a candidate is placed

Adult Social Care Lawyer Job Opening

Location: Yorkshire

Job Type: Contract

Job Title: Adult Social Care Lawyer

Salary: £50ph

Proud member of the Disability Confident employer scheme

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

If a genuine job seeker, please ensure a resume is attached (not just a Workforce Australia profile) as without a resume we are unable to contact you.
The purpose of a Home Care Packages Case Manager will be to provide support, maintain accurate documentation and coordinate internal and external home care services for clients who have been allocated Home Care Packages.

Case Management

Support and facilitate the provision of the allocated Consumer Directed Care packages via the accurate completion and lodgement of documents.
Develop and document a strengths based care plan with the client and their carer/representative to implement services which will met their individual needs.
Provide regular review meetings according to policy and procedures, which involve the care recipient, family, carers and community service providers including the client’s GP and other appropriate personnel, making modifications to the care plan as required.
Ensuring that accurate information and advice is provided to residents, service users, staff, the Coordinator, Allied Health and In Home Support, Director, Community Services and other agencies
Support the ongoing access to Consumer Directed Care by working, in consultation with the consumer, the establishment of a budget and associated care plan.
Provide ongoing case management for up to 60 Home Care Packages (HCP).
Monthly budgets are finalised and made available to all recipients of a Commonwealth funded Home Care Package.
Generation of HCP monthly activity reports via the client management system (Etools/Carelink+).
Maintain working knowledge and practice of Aged Care Commission Standards in all aspects of case management..
Liaise with the Service Coordination team to provide consumers with client focussed care, including accurate information of consumer needs for service delivery.
Receive new client applications through internal or external referrals.
Contact new clients to arrange an appropriate and convenient time to visit, and provide the client with the appropriate, relevant and applicable documents in accordance with company policy, including client agreements, care plans and fire safety plans, and ensuring all documents have been thoroughly completed.

Qualifications, Key Skills and Abilities

Minimum Certificate III in Aged Care / Individual Support or equivalent experience in similar role
Passion for supporting individuals and families
Commitment to organisational excellence
Strong verbal and written communication skills
Ability to develop rapport with internal and external stakeholders
Effective time management
Ability to manage competing priorities
A good command of the MS Office suite

.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

Batemans Bay, Australia Reference: 6574109 Location The Glen, Batemans Bay, NSW 2536 / 16 Correa Place Catalina NSW Employer Goodwin Aged Care Services Limited Position Full Time Hours of work, but are not limited to: Morning Shifts - 06.00 to 14.00 / 07.00 to 15.15 Afternoon Shifts - 12.00 to 21.00 / 14.45 to 22.45 Evening / Overnight Shifts - 22.45 to 07.15 Position Details: Goodwin employs Clinical Nurses to provide clinical support to residents in its aged care facilities. Clinical Nurses work in conjunction with the care management team to ensure services delivered meet the legislated standards and organisational policies. They ensure residents receive appropriate level of clinical care support services to maintain quality of life, provide input into the resident's management of care by completing assessments, care planning and case management reviews. Requirements: Professional qualifications and AHPRA registration as a Registered Nurse in Australia. Essential Skills Experience in the delivery of care outcomes…

Click here to view more detail / apply for Registered Nurse - Aged Care Services

We are a leading childcare center committed to providing high-quality early childhood education and care. Our team is dedicated to creating a nurturing and stimulating environment where children can learn, grow, and thrive.

The Role:

As a Child Care Development Assistant, you will work alongside our experienced educators to support the development and well-being of children in our care. Your responsibilities will include assisting with educational activities, engaging children in play-based learning experiences, and fostering positive relationships with families.

Requirements:

-Genuine passion for working with children and supporting their development.
-Excellent communication and interpersonal skills.
-Ability to work effectively as part of a team.
-Willingness to learn and engage in professional development opportunities.

How to Apply:

If you're passionate about making a difference in the lives of children and want to start your career in early childhood education, we would -love to hear from you! Please submit your resume and a brief cover letter outlining why you're interested in the role of Child Care Development Assistant.

Education Health Care Plan Assistant (SC5)

Description
We are seeking a highly organized and detail-oriented Education Health Care Plan Assistant to join our team. As an Education Health Care Plan Assistant, you will play a crucial role in ensuring the successful delivery of health care services to students with special needs. This involves working closely with educators, parents, and health care providers to develop, implement, and monitor individualized education health care plans (EHCPs).

Responsibilities
Collaborate with educators, parents, and health care providers to develop EHCPs that meet the unique needs and goals of each student
Ensure that EHCPs are accurately documented and maintained, including regular updates and revisions as necessary
Coordinate and facilitate meetings between relevant parties to discuss and review EHCPs
Monitor and evaluate the effectiveness of EHCPs, and make recommendations for adjustments or improvements as needed
Provide training and support to educators and other staff members on the implementation of EHCPs, including strategies for supporting students with special needs
Act as a liaison between the school and external health care providers, ensuring that necessary medical services and accommodations are provided
Maintain accurate records and documentation related to EHCPs, including progress reports and evaluations
Requirements
Bachelor's degree in education, special education, or a related field
Strong knowledge of special education laws and regulations, including the Individuals with Disabilities Education Act (IDEA)
Excellent organizational skills and attention to detail
Effective communication and interpersonal skills, with the ability to build positive relationships with students, parents, and staff
Experience in developing and implementing individualized education plans or health care plans
Familiarity with various disabilities and their associated educational, medical, and social needs
Proficient computer skills, including experience with Microsoft Office and data management software

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Rate: £112.63
Location: Lambeth, London

Should you wish to apply for this job opportunity, please send an up to date CV.

SINGLETON COMMUNITY AGED CARE
Singleton WA

Brand new residential aged care facility | Permanent and Casual shifts available 24/7

$78,000 to $105,000 based on experience
Brand new home
On-site parking
Signature Care presents an exciting opportunity to shape the service delivery of aged care into the future during a period of significant change.

About the Company:

Signature Care is a family owned and run aged care provider with a holistic focus on community, individual well-being, and a culture of respect and dignity. We have been caring for families for over three decades, and are proud of the unique residences offered to the community.

Our Registered Nurses:

We are currently seeking aged care experienced and qualified Registered Nurses to support our brand new, state of the art aged care residence based in Singleton. We need Registered Nurses who will look after our residents with a high level of attentiveness, kindness, and respect. We are looking for people who will strive to maintain and enhance the health and well-being of our residents while offering them dignity, safety, and independence.

To maintain this attentiveness to our residents, we aim to support your well-being and ensure a happy and safe work environment.

Skills & Requirements for the Role:

To be considered for this role, ideally we are looking for:

An understanding, empathy, appreciation and the ability to promote the values and ethos of Signature Care
Current unrestricted registration with AHPRA
Demonstrated aged care experience preferred
The ability to work as part of a team and promote education and leadership in aged care
Understanding of and commitment to continuous quality improvement
Experience in assessments and developing care plans
Assess, plan and implement client care within your scope
Consider physical, social and psychological requirements
Create and update care plans to reflect developing needs of our residents
An understanding of Aged Care Quality Standards
An understanding of Aged Care Funding Instrument
Demonstrated organisational and time management skills
Demonstrated well developed computer and documentation skills
Excellent communication and clinical problem-solving skills
Confidence in managing your time effectively, including an ability to work autonomously.

Employee Benefits & Work Culture:

Our vision has always been to provide high quality homes accessible and inclusive to every person, and which encourage independence and best practice in models of service and care. By maintaining an inclusive and vibrant work culture, we can also make sure we have a warm and comfortable home for our residents.

Our staff's health and wellbeing are important to us - which is why we have developed and partnered with selected providers to offer employees a growing range of benefits to make sure they get the most out of their working and personal life.

Come and join our friendly and supportive Signature Care team that offers:

Onsite café
Staff room facilities
Onsite Parking
Ability to work close to home
New, fully equipped residence
State of the art technology
Exclusive staff discounts with JB Hi-Fi
CommBank Workplace banking
Salary sacrificing options including superannuation and novated Leasing through Enlist
Benefits through our default superannuation fund HESTA
Access EAP - a voluntary, confidential and free counselling service
Immunisation (Flu and Covid) provided free at site
Opportunities to up-skill and further your career including National career opportunities.

Job offers will be subject to a National Police Check and evidence of Covid-19 vaccination status.

Apply Now
















Personal Care Assistants - all shifts, you choose!


Wantirna South




Great tax-free salary packaging - up to $15900 tax free 
Supportive team environment and Great Management team 
Work-life balance with a choice of positions 
  Are you ready for a career with more meaning?   At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someones life by showing them compassion and care.   Whats in it for you?

Great income benefits with Tax-free salary packaging
Dining and Accommodation benefits with Access Pay 
Yearly skill level wage increases
On-site training and free skilled courses








... Click here to view more detail / apply for Personal Care Assistants ? all shifts, you choose!