Total 9 credit controller job vacancies in Petaling Jaya

Main purpose of the job:

To execute the operation improvement/system enhancement project for Credit Assessment Department.

Job Description:

• To manage end to end testing in preparing test script, UAT arrangement, and solving UAT issues and errors.
• To cover system testing from multiple enhancement for department level project & enhancement, Company project, and others BU project & enhancement.
• To resolve operation system issues internally or with external party.
• To resolve operation request; errors fixing for CCRIS issues (B2B)/ system access & ID creation for operation users (UAR)/application servicing (IR)/ issues escalation to ITG, CPD, vendors & others BU (email).
• To prepare document control on manual/guideline/procedures.
• To prepare training material for briefing or email escalation.
• To prepare system guide & solution guideline for briefing or email escalation.
• To develop the training guide & conduct training and briefing internally for department.
• To propose & prepare user requirement (BRD) for operation improvement via system enhancement.

Job Requirement:

• Bachelor’s Degree in Banking/Finance/Business Administration/Economics or other relevant discipline.
• Minimum 3 years of working experience in the related field for Senior Executive level.
• Hands-on experiences with systems and project management skills are added advantage.
• Sound knowledge in IT Technology, and also involvement in UAT. 
• Knowledgeable in Credit Processing & Credit Evaluation will be added advantage. 
• Able to work independently yet manage to communicate with internal & external stakeholder.
• Manage to go extra mile and able to develop and implement ideas.
• Successful candidate will be base at Subang Jaya office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities: 

• Develop and implement an effective credit score model or scheme for customers and maximize the company’s profitability and value in the market. 
• Evaluate, implement, and monitor internal and external credit scoring models and/or financial forecasting models using both traditional and other advanced predictive technologies, segmentation, and optimization tools in strategy development.
• Develop and maintain user requirements, parameters, and configurations of rating system for different customer segments.
• Research and implementation of effective use of AI solutions.
• Identify data trends via deep data analytics and summarize key findings for Score Card Improvement.
• Research and study, introduce and verify new function of next generation innovative operation. 
• Monitor, evaluate, and improve Score card and rule engine management from profitability point of view.
• Manage and monitor overall profitability by customer and merchant level.

Job Requirement:

• Minimum 10 years relevant working experience preferably in banking / financial institutions with at least 5 years management exposure.
• Result-oriented with an ability to develop and grow the department through intensive monitoring and mentoring.
• Strong analytical skills in credit risk assessment and credit score modeling.
• Proficient in SQL, Python/R, Data Mining (Feature engineering), MLOPS (Model Deployment & Maintenance), understanding on ML algorithm, AWS Cloud services (preferred but experience on other cloud services is acceptable).
• Good written and communication skills, analytical minded with a sense of accuracy.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilites:

• Accountable for the development and maintenance of credit policies, procedures, and guidelines to meet portfolio goals, credit line management and the execution of routines to monitor a full spectrum of process and performance MIS.
• Manage overall portfolio asset quality for entire credit spectrum across multiple products to be consistent with financial objectives.
• Monitoring of credit initiatives, maintaining data infrastructure to support initiatives, and reporting performance results / opportunities to Management on periodic basis.
• Able to analyze data trends via in-depth data analytics and provide observation / findings for policy revision.

Job Requirements: 

• Minimum 8 years experience with credit policy development and analytics from banking / financial institutions, preferably with experience in maintaining Decision Engines is an added advantage.
• Strong in business and credit risk analytical skills.
• Ability to manage multiple priorities and dealing effectively with demanding business partners.
• Good written and verbal communication skills.
• Good and balanced business acumen.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Ability to collaborate with a variety of stakeholders.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Job Descriptions:

• Initiate contact with clients to discuss overdue payments.
• Processing and generating reminder letters and monthly statements and Conducting the credit assessment via CTOS if necessary.
• Processing of other documentation when required.
• Maintain accurate records of client interactions and payment commitments.
• Negotiate and establish payment plans with clients based on their financial situations.
• Collaborate with clients to find mutually agreeable solutions to settle outstanding debt.
• Regular meetings with department HOD/management teams on clients' credit issues or any payment issues faced.
• Provide regular reports/summary listing on debt collection activities and progress.
• Report to management on accounts that require special attention or further action.
• Follow up on overdue payments and implement company collections procedures as necessary.
• Implement effective debt collection strategies to minimize outstanding balances.

Qualifications:

• Bachelor's degree in Finance, Business, or a related field.
• Minimum 1-2 years and above working experience in Credit Control / Accounts Receivable; or a related financial role.
• Good communication and interpersonal skills.
• Strong negotiation and communication skills.
• Familiarity with debt collection laws and regulations.
• Detail-oriented with excellent organizational skills.
• Strong analytical & problem-solving skills with the ability to work independently and under a tight timeline

Perks & Benefits

• Company trips
• Special Leave Entitlement
• Medical Insurance Coverage
• Attire Claim Yearly
• Yearly Bonus
• Team Building Event
• Festival Event
• Relocation Subsidy
• Employee Referral Program

工作介紹：

• 開始與客戶聯繫討論逾期付款。
• 處理和產生提醒信和月結單，並在必要時透過 CTOS 進行信用評估。
• 需要時處理其他文件。
• 維護客戶互動和付款承諾的準確記錄。
• 根據客戶的財務狀況與客戶協商並制定付款計劃。
• 與客戶合作尋找雙方同意的解決方案來解決未償債務。
• 定期與部門主管/管理團隊舉行會議，討論客戶的信用問題或面臨的任何付款問題。
• 提供有關收債活動和進度的定期報告/摘要清單。
• 向管理層報告需要特別關注或採取進一步行動的帳戶。
• 跟進逾期付款並根據需要實施公司催收程序。
• 實施有效的收債策略，最大限度地減少未償餘額。

資格：

• 金融、商業或相關領域的學士學位。
• 至少1-2年以上信用控制/應收帳款工作經驗；或相關的財務角色。
• 良好的溝通和人際交往能力。
• 較強的談判和溝通能力。
• 熟悉追債法規。
• 注重細節，具有優秀的組織能力。
• 強大的分析和解決問題的能力，能夠在緊迫的時間內獨立工作

津貼和福利

• 公司旅行
• 特別休假權利
• 醫療保險範圍
• 每年服裝索賠
• 年度獎金
• 團隊建立活動
• 節慶活動
• 搬遷補貼
• 員工推薦計劃

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Brief:

The Financial Controller functions as the property’s Financial Business Leader. He / She is responsible for managing the day-to-day operations of the Finance Department, like preparation and management of the hotels financial budgets, implementing and overseeing all activities relating to the financial aspects of the hotel in compliance with the local tax laws and also by the hotel’s SOP’s. Additionally, responsible for the financial analysis, reporting, budgeting, forecasting, audit and control, asset and liability reconciliation, working capital and cash control etc. Also, ensure the safekeeping and updating of all legal documentation relating to the financial status of the hotel. To present monthly Financial Statement and Yearly budget to Board of Directors.

Job Responsibilities:

1. Accounting and Reporting

• Responsible for the properties overall accounting and financial management requirements.
• Lead and facilitate the achievement of property annual goals and targets to ensure profitability and revenue growth.
• Drive overall business performance, e.g. revenue management and sales and marketing tools by active participation in strategy meetings.
• Manage working capital, cash flow, capital and overall expenses to obtain highest value. Identify risk exposure and effectively manage financial risk ensuring effective systems of controls are in place.

2. Presentation and Enforcement

• Responsible for the properties overall accounting and financial management requirements.
• Lead and facilitate the achievement of property annual goals and targets to ensure profitability and revenue growth.
• Drive overall business performance, e.g. revenue management and sales and marketing tools by active participation in strategy meetings.
• Manage working capital, cash flow, capital and overall expenses to obtain highest value. Identify risk exposure and effectively manage financial risk ensuring effective systems of controls are in place.

3. Checking, Verifying and Analyzing

• Responsible for preparing and reviewing annual budgets, monthly forecasts, operating results.
• Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
• Analyze financial data and market trends and produce accurate forecasts that enable operations to react to changes in the business; facilitate critique meetings to review information with management team. Provide corporate recipients with forecast information in a timely manner.
• Responsible for verifying all financial reports and ensuring that all transactions are accurate and in compliance with local government regulations.
• Effectively manage communication with owners. Regular dialogue and presentations to owner’s representatives on actual and forecasted financial results. Development and presentation of business cases.
• Build effective working relationship with the rest of the property management team, regional and corporate groups, external customers, partners and auditors. Effectively leverage resources outside of own area.

4. Daily Duties and Standard Task

• Put in place appropriate controls to manage business and financial risks. Ensure a strong accounting & operational control environment to safeguard assets, improve operations and profitability. Ensure compliance with standard and local operating procedures, and local regulations.
• Oversee internal, external, and regulatory audit processes and ensure compliance with SOPs; make sure appropriate corrections are made.
• Able to prepare and submit management reports in a timely manner and also ensuring delivery deadlines.
• Able to effectively implement all accounting policies and procedures.
• Analyze ROI capital projects prior to committing funds and upon completion determine if anticipated results were achieved.
• Reconcile balance sheet and ensure account balances are supported by appropriate supporting documentation in accordance with SOPs.
• Ensure all issues in the balance sheet are disclosed and adjustments are timely.
• Ensure that the P&L is accurate and statements are delivered to appropriate individuals in a timely manner.
• Effectively manage property working capital and cash flow; identify key projects and manage associated capital expenditure funds for product improvement and increased revenue potential.
• Manage through people and reliable system & process, and assign team members and other department managers' clear accountability backed by appropriate authority to accomplish goals.
• Serve as a liaison between corporate, property, and insurance carrier when claims are filed.
• Able to assist proactively with cost control requirements.

5. Finance and Admin / General Matters

• Assists in the building of an efficient and professional team of employees within Finance and Accounting Department.
• Help enhance the team’s business skills. Educate department heads on sales and profit maximization and cost control; provide ongoing analytical decision support & tools to ensure revenue goals are met and opportunities are identified and addressed.
• Monitor and improve hotels operation costs, profitability and manage business risks.
• Ensures property policies are administered fairly and consistently.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Oversees internal, external and regulatory audit processes.
• Ensure that all contracts are up to date and that there is reminder system in place for renewal and renegotiation if necessary.
• Conduct regular weekly finance department meetings.
• Ensures employees establish and maintain open, collaborative relationships within their team.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Responsible to ensure disciplinary procedures and documentation are completed according to hotels standards.

Job Requirements:

• Bachelor’s Degree in Accounting, Finance, Business Administration or related field required (completed Intermediate Accounting and one advance accounting course at a minimum), or equivalent.
• Previous Financial Controller experience is preferred, 5 years Hotel/ hospitality industry knowledge preferred.
• Experience managing people preferred.
• Experience in owner relations is preferred.
• Computer literate in Words, Excel, PowerPoint with Hotel Accounts Software likes Sun System, IFCA, SQL
• Ability to use standard software applications and hotel systems, technology-savvy.
• Excellent verbal and written communication skills, and presentation skills
• Strong organization skills and excellent negotiation skills
• Ability to build and maintain relationship.