Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China

Only Australian Citizens are required for this role.
Client Details
Reputed Federal Government Customer.
Description
Concur Support Officer:

The Concur Support Officer responsibilities will include but are not limited to:


Concur /TechOne duties:

Provide advice and training on the use of Concur to departmental staff.
Perform routine compliance checks on credit card usage.
ETL uploads including reconciliation.
Credit Note Adjustments and Request for Invoice.
Concur EOM Reversal Journal, Unacquitted Transactions and Divisional Reports.
General Ledger Reporting - upload of Aurion updates and GL codes to Concur.
Approving and Issuing cash advances daily for domestic and international travel.
Cash advance and Diners EOM reconciliation.
Following up unacquitted transactions.
Reporting out of Concur as required.
Audit review of expense reports.
Cancellation of Concur profiles for exiting staff.

Manage enquiries via
... Click here to view more detail / apply for APS5 Concur Support Officer

Social Care Officer

Job Description

London Borough of Islington are looking for a Social Care Officer to complete Face to Face Care Act Assessments in the community, draw up Support Plans where it is identified that the resident has care and support needs, and complete initial reviews of the service provided. This is an unqualified social work position and the candidate must have 2 years plus experience of working in the field.

Key Responsibilities

• Complete Face to Face Care Act Assessments in the community
• Draw up Support Plans where it is identified that the resident has care and support needs
• Complete initial reviews of the service provided

Requirements

• 2 years plus experience of working in the field
• Previous experience as a Social Care Officer

How to Apply

If you are interested in this Social Care Officer position, please submit your CV to Ashley.Brown@servicecare.org.uk or contact me on 01772 208 964.

Proud member of the Disability Confident employer scheme

Apprenticeship Support Officer – Permanent - £24,223 to £26,298 per annum Are you looking for a role where you can use your administration skills to make a difference in Education? As our Apprenticeship Support Officer, you will be involved in all aspects of administration for our apprenticeship courses at Barnsley College. This is an exciting opportunity to support local employers and apprentices to achieving their desired apprenticeship and continuing to their next career steps. Benefits First of all, what’s in it for you? Generous annual leave entitlement (Up to 47 days per year including bank and public holidays!) Contributory pension schemes (Local Government or Teachers Pension Scheme) Exclusive discounts for high street and online stores – who doesn’t love 20% off? Access to healthcare as members of the Westfield Health Scheme or Health Shield Funded CPD opportunities, regular staff development days and paid volunteering days Free on-site parking Discounted gym membership (Facilities onsite so perfect for that quick workout) Northern Rail Season Ticket Scheme Cycle to Work Scheme Free Microsoft Office 365 for personal use on up to five machines Discounted hair and beauty therapies available at our onsite salon On site subsidised Starbucks – for a well deserved coffee and cake break! Apprenticeship Support Officer Apprenticeships Permanent vacancy - 37 hours per week £24,223 to £26,298 per annum The Apprenticeship Support Officer will be responsible for completing reviews with employers and their apprentices every 12 weeks as a minimum. This will involve arranging and facilitating meetings to review progress to date, ensuring evidence is provided to inform the review, and discuss aspirations and plans for the next steps in progressing to achieve the apprenticeship qualification. You will work closely with Trainers to obtain regular updates on progress and log all relevant learner information on our ePortfolio system Aptem. As this post supports across the whole department, you will have scope to support across different divisions including Construction, Health, Horticulture and Digital. The Apprenticeship Support Officer role is a key role in ensuring that apprentices succeed. The successful applicant should demonstrate excellent communication and organisational skills, as you will be working with external stakeholders daily and representing the College at important meetings with employers. Closing date for applications Monday 29th April 2024 - We reserve the right to close this vacancy early depending on the level of interest. Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview.
The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS. Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

Job Description (Role & Responsibilities)

• Ensure smooth financial transactions by meticulously verifying invoices and supporting documents submitted by clients for financing. Proactively address any documentation issues to maintain efficiency and client satisfaction.
• Manage incoming payments from Clients and Customers with precision, facilitating timely processing and accurate allocation of funds. Follow up to obtain payment advice and ensure seamless financial operations.
• Ensure accurate and neat record-keeping and reconciliation of daily transactions in the factoring system and physical records.
• Compute and keep track to advise clients on funds available for drawdown and ensure compliance with the terms of the disbursement.
• Monitor submissions of monthly invoices and contract progress claims by Clients.
• Provide support to the Relationship Managers in servicing the Clients, eg request for financial accounts, submission of monthly bank statements, computation of late payment charges, preparation of legal documents etc.
• Prepare and mail monthly statement of accounts and advice to Clients and Customers.
• Filing of documents to ensure proper housekeeping of documents for easy retrieval.
• Support team's decision-making by preparing timely and accurate management reports to be submitted to Management, Relationship Manager, and Credit Risk officers
• Handle bank-related tasks efficiently, contributing to seamless financial operations.
• Proactively identify opportunities to improve productivity and mitigate operational risks by reviewing and providing feedback on operational processes and workflows.
• Any other ad-hoc duties assigned by the Department Manager.

Qualifications:

· Ideally experienced with SME Financial products.

· Minimum 4 years of experience, preferably in the finance industry

· Organised and meticulous with strong attention to details

· Proactive and solution-oriented, with a strong work ethic

· Demonstrate professionalism, maturity and confidence in handling diverse tasks

· Ability to work independently and adapt to changing priorities

· Good interpersonal and communication skills, both verbal and written

Benefits and Perks:

· Funding for ongoing learning and development.

· Tech support and provision of company-issued equipment.

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

Individual to be involved in:

1. Greet guests/members in a friendly and courteous manner

2. Answer telephone & e-mail enquiries promptly and professionally; and channel to appropriate person for assistance

3. Efficient in assisting guests/members with treatment recommendations and appointment scheduling

4. Logbook

1. Learn how to be a team player and work effectively with outlet staffs

2. Able to communicate effectively with customers professionally

3. Gain experience on how to work with the systems in the outlets and use them efficiently

Endeavour Foundation is one of Australia’s largest employers of people living with disability.  Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work.  Our purpose is simple - make possibility a reality. About the role: Through the Defence Assistance Program (DAP) our employees support Defence personnel to focus on their core duties. Endeavour Foundation is directly responsible for the Defence Assistance Program at ten Defence sites nationally. We directly employ staff in QLD, NSW, SA, NT and VIC and we work with service partners to deliver the Defence Assistance Program in ACT and WA. We currently have an exciting opportunity for a DAP Support Officer.  In this role you will be responsible for: Follow relative legislation and Defence policies and procedures Draft objective case notes to document and track individual growth,…

Click here to view more detail / apply for DAP Support Officer

Job Description:

• Customer Support : Serve as the main point of contact for our customers, handling inbound calls, emails, and messages promptly and professionally. Address customer inquiries, requests, and complaints in a friendly and helpful manner, striving to provide effective solutions and ensure customer satisfaction.
• Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
• Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
• Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
• Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
• Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.

Requirements:

• Good verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using ERP software and other relevant tools.
• Knowledge of fresh flowers, floral industry, or horticulture is advantageous.
• Flexibility to work occasional weekends or extended hours during peak seasons.

i) To conduct surveillance on online platforms.

ii) The officer shall compile reports for review to authority

iii) Respond to the feedback and assign Teams to follow up

iv) Proper Maintenance for Call records

Job Requirements:

Familiar in MS Word & MS Exccel

Familiar on Social media platforms

Customer Service Officer About the role Due to an internal promotion, ARC have an opportunity for a Customer Service Officer to join our tight-knit team at our Wagga Wagga branch. You will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a fantastic opportunity for someone looking to build on their existing customer/sales experience. This is a permanent role - Monday to Friday with working hours from 8:30am to 4:30pm. Key Responsibilities: Develop and maintain customer relationships through service excellence  Process and manage customer orders, quotes, and enquiries face-to-face, online, and over the phone  Over-the-counter sales – early morning customer pick-ups run hot! Planning of production runs and loads  Liaising with freight companies to manage transport and logistics Work alongside the sales team to support ARC’s success in the market Creation and maintenance of pricing-related information Onsite customer visits to develop long-term relationships and a deep understanding…

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About the Role:This position is Aboriginal & Torres Strait Islander and Male Identified.The Cultural Support Officer is responsible providing support to the BACS team by following Aboriginal Placement Principles, locating possible kinship placements for children and young people as well as assisting to identify other cultural opportunities that may provide the child, young person, and family with a strong cultural heritage.The key objectives of the role include: Assist with the development of a child or young person’s genogram and identify possible kinship connections for children or young people coming into care. In consultation with the Casework team, carers and where appropriate birth family, preparation of the child or young person’s cultural care plan. Work closely with Caseworkers to ensure the cultural care plan is integrated into the child or young person’s overall case plan. Assist with the development of strategies to ensure promotion of a child or young person’s cultural identity. Build the capacity of…

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* Basic Salary & Allowance

* AWS & Performance Bonus

* Medical, Dental & Insurance Benefits

RESPONSIBILITIES:

• To receive and make inbound & outbound calls from/ to customers.
• To perform job order taking/ entry, related to vehicle breakdown.
• To accurately capture and submit job order via GPS/CAD system.
• To assign jobs and monitor job status.
• To liaise with contractor when there is a need to utilize their services.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To perform credit card sale transaction when required.
• To undertake adhoc tasks as and when assigned.

REQUIREMENTS:

• Minimum ‘N’ Level and above.
• Preferably with 1 to 2 years working experience in Customer Service.
• Good computer and communication skills will be advantage.
• Good team player who is service-oriented.
• Able to work on rotating shifts, including weekends and public holidays.
• Entry level with positive attitude are welcome to apply.

Job Description:

• Answering incoming calls and response to customer enquiries.
• Assist sales team in preparing proposal and generating invoices.
• Maintain and upkeep the filling system.
• Follows up with customer on delivery schedule and changes.
• Work closely with other departments to ensure customer requirement is met.
• Perform other duties as assigned.

Job Requirement:

• Strong communication and interpersonal skill
• With experience in customer service role preferred
• Ability to multitask and strong analytical skills
• Customer service oriented

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629