Executive - Call Strategy Management (Credit Management Group)
Contract
Fresh/Entry Level
1 month ago
Main Purpose of the Job:
To monitor collector agent in terms of productivity, service time, idle or not ready time on daily basis, ensure all collector agent do proper calling activity and reduce of wastage time.
To involve i...
Main Purpose of the Job:
- To monitor collector agent in terms of productivity, service time, idle or not ready time on daily basis, ensure all collector agent do proper calling activity and reduce of wastage time.
- To involve in operation utilization reports, responsible for campaign management and strategy for respective agent assigned.
- To follow management direction to meet KPI target, achieve productivity and service time target
Principle responsibilities & Duties:
- To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements.
- To communicate with operation for calling strategies/ campaign management
- To set/modify/create campaign for agent
- To monitor agents activity and productivity, advice for calling improvement
- To control agent wastage time; idle, not ready, service time
- To assist operation on any system error/issue occurred.
- To complete daily/monthly reporting
- To prepare IVR and SMS blaster according to monthly schedule
- To be responsible for identifying and proposing new ideas for the purpose of improvement and enhancement of existing system and features.
- To guide and develop team members to ensure compliance of policies and procedures.
Job Requirements:
- Diploma/ Degree holder or professional qualification in relevant disciplines.
- Minimum 1 to 2 years working experience in customer service, collection in general or any related field.
- Relevant exposure and knowledge of credit management or operation of banking/financial institution is preferred.
- Good communication and writing skills in both English and Bahasa Malaysia
- Good PC skills and proficient in MC office application
- Successful candidate will be based at Subang Jaya office.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Personal leave
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.