Total 824 Director/C-Level account manager job vacancies in Malaysia

Your new company

My client is a PR agency with a global footprint across countries in Asia, Europe and the US. They are expanding their Singapore team, and are looking for experienced PR marketers.

Your new role

As an Account Director, you will be required to identify opportunities for new income generation, grow the business revenue by securing new clients, and ensure projects are completed in a timely manner. You should be confident in conceptualising and implementing strategic PR initiatives for clients. Additionally, you will be responsible for your team's performance, setting clear objectives for them and ensuring they are aligned.

What you'll need to succeed

• Minimally 8 years of experience in PR roles
• Experience leading a team in an agency
• Proven track record of leading new business pitches and winning new business
• Strong people management skills

What you'll get in return

• Monthly remuneration of SGD$9000 - $12000 monthly
• Unlimited leave entitlement
• Opportunities for career progression

What you need to do now

If you're interested in this role or know anyone who may be, forward an up-to-date copy of your CV to enqi.koh@hays.com.sg.
If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential discussion about your career.

EA Registration Number: R24121030
EA Licence Number: 07C3924 | Company Registration No: 200609504D

• Relationship Building: Cultivate strong relationships with key clients, serving as their trusted advisor and advocate.
• Project Planning: Strategize and plan projects in collaboration with clients and internal teams, ensuring alignment with client goals and objectives.
• Team Coordination: Coordinate various teams involved in project execution, including sales, marketing, and delivery, to ensure seamless project delivery.
• Budget Management: Manage project budgets effectively, optimizing resource allocation to maximize project success and profitability.
• Goal Achievement: Work closely with clients to define project milestones and deliverables, tracking progress and ensuring timely delivery.
• Client Satisfaction: Proactively address client concerns and challenges, seeking opportunities to exceed client expectations and drive long-term satisfaction.
• Account Management: Discover and generate new business from clients.

• Minimum of 10 years of experience in IT industry
• Proven track record of successfully managing client relationships and driving project success.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong leadership abilities, with the capacity to inspire and motivate teams to achieve project objectives.
• Strategic thinking and problem-solving skills, with a keen understanding of client needs and market trends.
• Proficiency in project management tools and techniques, with the ability to manage multiple projects simultaneously.
• Qualifications/experience related to IT project management will be a preferred.

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About this role Account Director – Satair Sydney, NSW About the opportunity Airbus in Australia has an opportunity for an Account Director to join a team of experienced professionals in Sydney, NSW. About the role The Account Director is to ensure implementation and achievement of the company's goals, objectives and business development strategies in connection with marketing of aircraft spare parts, concepts and services to all customers within the assigned market area. The position will require regular business travel within the Pacific Region (Australia, New Zealand and Pacific Islands) and to other parts of the world as required. Associated responsibilities of the position include: Active contribution in strategy development & implementation, and execution on regional business development campaigns and/or regional roadmaps including initiatives and company strategic developments in cooperation with the key internal stakeholders Continue developing the company's market position in connection with current distributorships, and report to Management and other relevant functions about potential…

Click here to view more detail / apply for Account Director

Academic qualification in post graduate study highly regarded 
5 years experience in senior education, marketing, sales or account management roles
Excellent track record in meeting KPI?s and managing budgets 
Proven ability to review and analyse data to enhance performance
Demonstrated ability to work across internal teams to gain buy-in to deliver optimal performance 
Experience in building long-term trusting relationships with clients at all levels 
Strong communicator with experience negotiating in complex relationships  
Applied critical thinking to solve business problems
Experience leading projects and demonstrated change management results

Special Requirements 

This role will be located in Australia with frequent travel to university partners and Keypath office locations.

Benefits and Rewards:

All the necessary equipment for success.
Internet Allowance for remote work.
Clear career progression pathways.
Paid Mental Health days for your well-being.
Toolkits for Digital Health and Mental Health support.

  Why Keypath?

Embrace Your Authentic Self: A supportive
... Click here to view more detail / apply for Account Director

Senior Account Manager

up to 80k plus OTE

UK based, predominantly remote with field visits

My client is an Insurance SaaS provider that is looking for a passionate Senior Account Manager to join their team.

Insurance software industry or software industry experience working with enterprise level clients is essential to this role.

You will be someone who is very energetic and feels passionately about sales, in particular quality account management.

You will work with enterprise level clients, driving total contract value (TCV).

You will strategically plan your approach to clients and offer software solutions to cater for their needs. You are responsible for developing and maintaining relationships to meet sales targets.

Sales can vary from small changes on accounts, all the way to £1m transformation initiatives.

Your relationship with key accounts will make a signficant difference to the overall turnover from these accounts. This role will be about bringing your passion and energy into your work, and maximising these accounts.

The business is already thriving and this role is an additional headcount, so there is plenty of scope to hit and exceed your targets.

Personality and passion are key to success. You will be someone that possesses the advanced skills required to successfuly account manage existing clients, ensuring that the quality of what you do is demonstrated at every stage of the customer journey.

These customers are at enterprise level - when applying please consider examples of enterprise level experience that you hold in an insurance software, or software sales environment.

Responsibilities:

• Identify opportunities to maximise key accounts - develop and grow the business
• Upsell, Cross sell, and put the voice of the customer first
• Strategic planning
• Working with internal stakeholders and teams to deliver - Product, Technical, and support channels.
• Meet TCV targets
• Exceptional customer communication - Understanding your clients needs in detail.
• Work with internal software and scrum teams to provide solution development.
• Promote operational efficiency.
• Regular reporting to C-Suite executives and clients alilke.

Qualfications and Experience:

• GCSE English and Maths - Grade C or above
• Demonstrable Softare / Insurance software account management and business development - Ideally 6 years or more.
• Strong communication and interpersonal skills
• Strong knowledge of successful sales strategy
• Focused and goal oriented
• Great uderstanding of Microsoft products
• Experience of presentations and reporting to senior management executives

Benefits:

• Fantastic OTE
• 25 days holiday plus bank - increasing with length of service
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Company bonus scheme - up to an additional 5% bonus
• Health plans, Perkbox, and more...

Please be aware that as this role is predominantly remote and field based that you will need to be able to drive to be successful in role.

You will also need to have full right to live and work within the UK.

You will need to be a current UK resident to qualify. You can live anywhere in the UK however, so long as you are happy to travel to the office in Worcester once per month, and do regular cllient visits.

This is an urgent role, so please apply by sending a copy of your CV and targeted cover letter detailling your relevant experience and skills quoting reference 102863 via this advert, via LinkedIn, or by emailing robyn@hunterselection.co.uk and shortlisted applicants will be contacted for screening.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We're looking to hire a strong Account Director to work on our sports and luxury clients. An opportunity with scale, pace and massive creative potential, it requires someone with bounds of energy, expert problem solving skills and an inherent passion for sports and social-first creative.

‘It’s an amazing role for someone who is hard working and is culturally connected, and if they live and breathe sports that's no bad thing. Some hustle, tenacity and passion for great work is what we’re looking for”.

Kelly Spence, Client Services Director

As an Account Director you lead the relationship with your clients and ensure you approach all tasks strategically and with the right amount of hustle to push the boundaries and deliver for them. At We Are Social we truly believe we create Ideas Worth Talking About (IDWTA); you play a central role in making sure we deliver to that by ensuring you set the team up for success, foster great ideas and then make them happen. You don’t do this alone. You will work together with your own team, as well as Strategy, Creative, Editorial and Production. Together we truly shape the role social media plays in advertising with clients.

Key Responsibilities

• Account leadership
• You will be leading client meetings, making sure they are purposeful and productive as you truly understand the client’s business and the category
• You provide day to day direction to ensure the whole team knows where we are, where we need to go and how we’re going to get there
• You think ahead and anticipate opportunities and problems and then make a plan. You are able to spot and manage issues as they arise and act to mitigate risk

• Relationship management
• You are a true collaborator and you earn the respect and trust of your peers and client team. You are perceived as a leader by the (client) team and the wider agency
• You lead by example and are a positive force within the agency as a key contributor and participator in agency and individual team culture
• You always communicate in an open and honest way and you act with integrity

• Strategic and creative contribution
• You actively contribute to the creative process and build on ideas, and you are an evangelist about delivering creative ideas worth talking about
• You are highly strategic with a thorough understanding of social inc. platform knowledge, creative excellence, paid media and measurement
• You display strong creative judgement that is considered and strategically sound

• Commercial capability
• Accurately forecasts and delivers revenue against it
• Estimates accurately and negotiates effectively with clients and suppliers
• Contributes to growth - identifies opportunities to increase client scope and then makes a plan to go for it

• Team leadership and development
• You are responsible for leading and managing people within the team. Able to nurture and develop talent and bring out the best in people across all functions, with a flexible and versatile approach
• Actively contributes to culture and proudly represents the agency in all contexts

While the specific content of your role is clearly defined, the nature of the demands placed on us by our clients means that this role will evolve over time and needs a ‘can do’ approach to picking projects up and making them happen.

Your skills and experience

• You have about 5-8 years experience, preferably in another agency
• You are experienced in the sports and/or luxury industries
• You have a history of leading strong and trusted client relationships and extensive experience in budgeting, forecasting and resourcing skills
• You are a leader and are able to instil confidence in a multidisciplinary team and provide clear and thorough direction to ensure those around you are set up to succeed
• You are a true creative mind. You always look for out of the box ideas and you challenge the status quo
• You are up to date on daily developments in social. You are capable of sharing your knowledge throughout the agency and with clients
• You dare to do new things, you are ambitious and want to learn every day
• You have strong communication and presentation skills and you describe yourself as proactive, quick thinker and excellent problem solver
• You are an expert project manager, have a strategic outlook, and have excellent creative judgement
• You have experience working with creators and influencers, and managing talent relationships
• You feel comfortable with the responsibilities as mentioned above, but also see enough opportunities to grow and learn
• You are expecting a salary between $100,000 - $120,000 inclusive of Superannuation
• You have Australian working rights and are located in Sydney.

About We Are Social

We Are Social is a socially-led creative agency operating globally at the forefront of marketing and culture. We are the world's leading social specialist network: Over 1300 social experts in 19 offices around the world proving the power of social thinking to drive business value. We help brands immerse their stories in the real conversations their audience are having. We generate sharp strategies and inspiring campaigns, based on social insights for forward-thinking brands like Samsung, TikTok, Audi, Mastercard, Kayo, PWC and Colgate.

We’re focused on creating ideas worth talking about. How do we do that?

• We put social thinking at the centre of what we do.
• We connect people and brands in meaningful ways.
• We create ideas worth talking about.
• We Are Social.

Here in Sydney, we are a group of people from different walks of life, united by a passion for popular culture. We Are Social is an equal opportunity employer, we value diversity of thought and experience at our company. Learn more about our culture and our work.

Interested?

Are you interested in the opportunity you just read? If you have any questions, don’t hesitate to contact us at join.us@wearesocial.com.au. You can apply by sending us your CV and cover letter. In the interview process, you will meet, among others, Kelly Spence (Client Service Director) and Suzie Shaw (CEO)

Role: Account Director

Location: Singapore

Salary range: S$12,000 – S$15,000 per month

Job Description

You're a seasoned client manager with a strong track record of generating revenues and growing clients in the luxury events and experiences industry. You have exceptional communications and client relationship management skills and are highly motivated and independent.

You enjoy bringing new ideas to clients and are a trusted manager to the team in executing events and projects. You have extensive experience in managing and executing all types of events. You bring energy, a positive attitude and lead by example.

You love curated events and experiences!

Responsibilities

• Grow revenues
• Build and grow client relationships
• P&L responsibilities and management
• Lead a team of creatives, events professionals, partners and suppliers
• Lead business development efforts with luxury brands, agencies, and financial institutions
• Train, develop and mentor junior team members
• Build our Corporate Events and Experiences business

Qualifications

• Bachelor's degree or higher from a reputable university
• Min 7 - 10 years of experience in the events industry
• 360° events planning knowledge and experience
• Track record in working with luxury brands and luxury segment
• Demonstrated ability to grow accounts and build client relationships
• Strong communication and interpersonal skills
• Experience in managing people and teams
• Possess a creative and problem-solver mindset
• Strategic, methodical, detail-oriented, and strong sense of urgency

Compensation & Benefits

• Staff Discounts
• Travel Opportunities
• Career Advancement (Partnership track)

EA License No.: R2198671

Agency License No.: 11C4388

We are looking for an Account Director to join our team at AKA Asia. 

Purpose of role:

• Key player in AKA’s success as part of the leadership team
• Hold the bar high and own the delivery of outstanding results
• Lead account teams to the delivery of successful campaigns
• Inspire teams to deliver outstanding, creative work that delivers on business results

Key responsibilities:

Client Handling

• Lead clients in the development of strategic plans and objectives
• Critically analyse client briefs and provide strategic insights and recommendations
• Define scope of work and KPIs
• Solve problems and overcome challenges with creative communications solutions
• Senior point of contact and strategic counsel to client and their stakeholders
• Raise over-servicing issues with client and make recommendations for adjustments

Working with the team

• Responsible for the growth and development of AM/AEs on team through formal and informal coaching
• Communicate clear work scope and roles and responsibilities on the account
• Guide execution of plans and ensure the team stays on track and on target
• Oversee day-to-day servicing to ensure quality and timeliness of work
• Review monthly budget and time allocations with team

New Business

• Identify new business leads and bring in new business for the agency
• Lead proposal development – brainstorm, pitch document, presentation
• Organically grow existing accounts
• Provide counsel to other teams who could benefit from your experience/network

Stakeholder engagement (media, influencers, employees, industry, government)

• Lead our approach to stakeholder engagement across all audiences
• Employ strategies that integrate PESO media channels
• Ability to grow and leverage strong relationships with key stakeholders to achieve goals
• Provide guidance to teams on how to create appropriate communications materials
• Ensure all elements (angles, contacts, output) are clear between client and team
• Develop strong and compelling messages that are aligned with strategy

Digital, Design, Production 

• Have sound and current knowledge of digital platforms
• Identify opportunities to grow our business through digital, design and tech-led solutions
• Manage and oversee the production process (from ideation through scripting and storyboarding, filming and editing)

Financial and Administrative

• Support contract development, new client set-up and managing related client expenses
• Spearhead budgeting process and ensure the team is clear on what has been signed off
• Manage team hours vs agreed hours and scope and work
• Support Finance to manage efficiency for the billing proces

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

Responsibilities

• Sole focus on the Indonesian market from Singapore
• Exceed annual sales targets
• Develop an Enterprise Account Plan for each enterprise account, then drive the execution of that plan to success
• Prospecting, building pipeline and selling Coupa cloud-based spend management solutions to enterprise Coupa clients
• Engage with C-level prospects to position Coupa’s enterprise value proposition and quarterback the deal to closure
• Adopt the concept of Business Value Selling within the context of the Challenger Sale model
• Provide proactive, trusted thought leadership to target accounts
• Co-sell with Resellers and Alliance Partners as needed (Resellers and Partners are acquired and managed by the Coupa Alliances team out of Coupa Asia in India and in locations around the globe)
• Orchestrate client and internal teams to collaboratively build Joint Vision Roadmaps outlining the value that Coupa will deliver and the investments the client will need to make
• Create and execute Field Sales Campaigns to create demand
• Develop and deliver world-class Executive Sales proposals to C-level prospects
• Implement our Coupa Sales Best Practices
• Forecasting accurately (benchmark +/- 10%)
• Maintain the system of record in Salesforce.com
• Develop and deliver world-class Executive Sales proposals to C-level prospects
• Engage with C-level prospects to position Coupa’s enterprise value proposition and drive deals to closure
• Adopt the concept of Business Value Selling within the context of the Challenger Sale model (http://www.executiveboard.com/exbd-resources/content/challenger/index.html)
• Align overall value messaging targeted towards the chief economic buyer in target accounts
• Build out an account penetration model that encourages multi-angle access into key accounts

Requirements:

• Native speaker and writer of Bahasa
• Minimum 7+ years of direct sales experience in the software industry
• The eligible candidate should be able to demonstrate a successful career with extensive direct sales and business development experience in India and should be able to provide direct references in India who can attest to the acclaimed experience
• Consistent track record of achieving/exceeding sales quota (SaaS)
• Strong executive presence – very comfortable with C-level executives, especially CFOs and CPOs
• Expertise in managing multi-stakeholder sales cycles and closing large deals
• Ability to prospect within greenfield accounts
• Organized and specific experience with enterprise account planning
• Focused on selling business value to Finance and Business stakeholders using ROI and TCO models, rather than competing on “features & functions”
• Ability to identify enterprise client pains and develop unique and compelling value propositions that focus on delivering business value to the client
• Equally successful at engaging with all levels in an organization (bottom-up & top-down)
• Assertive, Passionate, Consultative, loves to compete and win
• Great at building relationships and working within a team selling environment
• Excellent oral and written communication skills
• Experience with selling SaaS solutions
• Spend management domain expertise desired
• Must be able to work in a fast-paced and passionate environment
• Bachelor Degree or equivalent experience required
• Speaks and write in Mandarin

#LI-Remote

#LI-PC1

At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Job Overview

We are seeking a self-driven and motivated individual as our Key Account Director to manage and expand our business in strategic MNC accounts. This individual will be required to maintain and deepen strategic relationship with clients to ensure client value and business outcomes. The role will be an individual contributor with the opportunity to lead a cross-functional team, collaborate with in-country sales teams, and partner with management to execute business strategies to expand Ensign’s business coverage, drive client retention and achieve overall revenue targets. The individual will play a pivotal role in the growth of our international business.

To be successful in this role, you will need to have a strong network and good grasp of technology sales relating to managed services and system integration with a preference for cybersecurity. Consulting experience will be a plus. The individual should have a strong passion for achieving client outcomes, building relationships, and be able to execute on revenue targets effectively.

Duties and Responsibilities

To fulfill this role will:

1. Serve as trusted advisor to client stakeholders, including cybersecurity and IT executives, business users, and security engineering and operations teams.
2. Be responsible for planning and executing strategic account plans for Key Accounts to deepen client engagement and perform sales/business activities in the assigned account.
3. Expand coverage within target accounts to gather information such as account dynamics, cybersecurity pain points and opportunities
4. Identify, qualify, and close cybersecurity product/services deals individually and as a team.
5. Collaborate with technical pre-sales and delivery teams on solutioning; provide client inputs for internal teams to generate and enhance service offerings based on clients need.
6. Work with internal teams to develop proposals, conduct client presentations and oversee the smooth execution of bid and successful delivery of engagements.
7. Excel in achieving sales targets, Objectives and Key Results (OKRs).
8. Leverage Ensign platform (e.g. marketing, thought leadership, events, Business Unit campaigns) to generate leads to ensure a robust pipeline of opportunities.
9. Operate as the lead commercial contact point for clients on all matters related to the business and as the lead point of contact for all matters specific to your clients
10. Own accurate and predictable forecasting of pipeline and revenue (through Salesforce) to maintain favorable business health.
11. Kept abreast on the industry and competitors’ trend to develop a unique value proposition of our service offerings.
12. Achieve a positive brand experience and image for the company.

Requirements

• Possess Diploma or Bachelor’s Degree in Business Administration, Computer Science, Cybersecurity or equivalent.
• Minimum of 8 years of work experience (with 2 years spent in system integration or similar role).
• Proactive, disciplined sales individual with high level of integrity.
• Proven hunting track record in generating pipeline and closing deals.
• Strong understanding of sales process and managing complex deals will be an advantage.
• Self-motivated, possesses strong interpersonal skills and keen entrepreneurial mind set. Ability to work individually in the assigned country with remote support.
• Strong presentation, negotiation skills and project management abilities.
• Possess a strong understanding and network in the assigned segments/accounts.
• Demonstrate strong relationships with customer decision makers and key management levels.
• Becomes trusted advisor to key customer influencers and decision makers.

Preferred Skills /Qualities

• Highly social team player who enjoys working with and collaborating across functional groups.
• Experience in Cybersecurity, Technology, System Integration or Consulting related business will be an advantage.
• Ability to articulate technology/cybersecurity related products and services and articulate value proposition to key stakeholders.
• Ability to handle and manage fast-pace, high volume of work, produce associated deliverables within short deadlines, work within a complex governance structure and remote work management.
• Self-driven, possesses strong interpersonal skills and keen can-do mindset.
• Demonstrate critical thinking, problem-solving ability and a believer in disrupting one-self to continuous improvement.
• Strong written and verbal communication skills (English and Bahasa for Indonesia based role). Other language skills will be a plus.
• Experience working in virtual teams supporting cross borders delivery and sales

Regional Account Director

What this job involves:

Staying at the forefront of operational excellence

You’ll be the main visionary and strategist for our regional plans. As such, you’ll understand the client’s business needs inside and out. You’ll also be the go-to person for the overall operations—including standard procedures, system reports, and relevant technologies.

Putting clients first—always

Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain good working relationships with our stakeholders. You’ll be the single point of contact for our regional service delivery. As such, you must develop a deep understanding of the client’s key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you’ll also be at the forefront of account operations, taking charge of all the resources—including technology, manpower, and standard operating procedures—needed to run the operations smoothly and seamlessly.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels, and other compliance measures. How to roll out the change control process effectively is also another challenge you need to take on.

Devising win-win solutions for all parties

You’ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor, or growth targets. As you tend to our client’s best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Driving team success

Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning, and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback, and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Sound like you? To apply you need to be:

We uphold excellence in everything we do—and we’re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least eight years of experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace in the technical and financial know-how of running a service delivery team.

Critical thinker

Does problem-solving come naturally to you? In this role, you will need to come up with strategies for applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organizational skills to prioritize work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive, and collaborative relationships at all levels.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Company Description: 

 

DWA is now part of Merkle. Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

 

 

Job Description:

 

We are looking for a highly qualified Account Director with experience in multiple digital marketing channels, as well as leading projects to greatness. The key role for the AD will be to deliver leadership across the key accounts within DWA India’s portfolio. S/he will have responsibility for his/her group’s P&L and the professional development of their staff as well as fostering strong relationships with key clients. The AD will come from a media planning background and be able to deliver strategic and innovative campaigns for their clients. In addition, s/he will assist on new business projects as required.

 

Key Attributes

1. Leadership – The AD will, through their leadership of the account, earn the trust and respect of the client, their team members and other relevant parties. The AD will be responsible to develop the vision for the key client accounts. They will ensure that client satisfaction is always maximised. Industry commentary and leadership is also required.
2. Commercial Sense – The AD will understand the financial dynamics of each client arrangement and will maximise opportunities to increase agency revenue.

 

Specific Responsibilities

1. Managing the key clients
2. Create and foster client relationship
3. Deliver targeted P&L across portfolio
4. Understand and deliver client’s marketing objectives
5. Proactively present new ideas that enhance and develop the client’s marketing
6. Manage team – Account Managers and Account Executives
7. Train and develop junior staff members
8. Drive opportunities for additional revenue
9. Budgeting and account planning
10. Adherence to QA processes
11. Other duties as required by the Management

 

 

Qualifications and Skills

• Graduate / post-graduate in Business Management
• Overall about 8 years’ experience in client relationship management for all forms of media, post sales consulting and project management, ideally with 5+ years of media agency experience.
• Successful track record of building relationships and managing client engagements with senior executives at media companies.
• Strong customer service outlook with excellent communication and interpersonal skills
• Candidate needs to be able to quickly gain an in-depth knowledge of customers’ needs, requirements and organizational structures
• Strong business, technical, and problem-solving skills
• Highly organized and proven professional, with demonstrated ability to create and administer complex campaign schedules, communicated in a straight talking, open and easily digestible manner
• Knowledge of the online advertising industry and all other media platforms
• Proven capacity to utilize analytics to drive campaign optimization
• Advanced Excel & PowerPoint skills and ad industry measurement tools
• Professional maturity, integrity, discipline and a positive attitude

 

 

Key Relationships

Senior Client marketing leaders, the CMO, day to day Marketing teams, DWA + Merkle Network, and media owners.

 

Additional Information: 

 

Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere. 

 

Company Profile

Elmwood Design Consultancy is a leading global design agency renowned for creating impactful and innovative brand experiences. With a rich history of design excellence, we are committed to pushing the boundaries of creativity and design to deliver outstanding results for our clients.

As an agency, our goal is to be an invaluable agency partner to our clients and help them grow their brands based on evidence based marketing principles. With access to MSQ’s broader capability set, particularly in digital and tech, we bring greater insight and channel specific expertise to meet the needs of today’s leading brands.

As a Group Account Director, you are dedicated to building long lasting relationships, strategic and profitable client relationships. You have insights, can ‘talk the talk’ with clients, show commercial leadership and define what is right for Elmwood through effective strategies. Clients need you in the room to have a quality conversation, and you’re comfortable negotiating. You’re a leader in a fast-paced environment who takes control, spending a fair amount of time directing those around you. You are self-motivated with an entrepreneurial mindset to embrace company spirit of growth and progress.

To be a truly great Group Account Director at Elmwood your focus will be on:

Relationships: You understand what great client service looks, delivering it everyday through leadership of your team. You immerse yourself into the client’s business. You develop a profitable industry network around you.

Creativity: You are a reservoir of knowledge, and constantly come up with new and interesting ways to delight your clients. You use the talent around you to provide strategic delivery.

Effectiveness: You resource projects well, ensuring you hit all financial and custodial targets. You have grown great client relationships and can now leverage these to unearth new opportunities.

The Role in Detail

• Strategic Account Management
• Long term and day to day hands- on project management of one large account and/or multiple accounts
• Lead 4-5 key clients (brands) relationships
• Strong strategic development and recommendations on branding and project related initiatives (actual projects/briefs) and pitches
• Support in research, planning and new business activities
• Drive new business and farming, strategic planning and brand consulting related projects
• Observe regular industry trends and best practices to fulfill your role as the client’s brand guardian

Client Relationship Management

• Primary relationship owner with an eye towards developing long term relationships, developing new relationships and increasing revenue significantly beyond initial engagements
• Develop strategies and processes/approaches to increase client satisfaction
• Manage client expectations/communications, expand client relationships as well as effective comprehension and delivery of expectations
• Effectively manage all aspects of client and internal/external communications and end-to-end deliverables to ensure that projects and delivered on- time, on –budget and exceeding expectations

Project Management

• Ability to manage multiple, highly complex projects simultaneously across multiple clients
• Holistic understanding of client/projects’ impact across all departments - not just your own projects
• Lead the implementation of 4D and 4C, ensuring client management team understands the process and can explain its value to Clients
• Manage Client relationships in line with the company’s philosophy, tools and process
• Effective resource planning that is optimal across functions

Commercial Management

• Prepare proposals, estimating costs (including costing strategy), timelines and case studies
• Translate and/or write strategic/effective Creative and Production Briefs to ensure the successful delivery of assignments
• Clarity and persuasion of proposals
• Effectively manage implementation end of the projects as well as 3rd party suppliers/vendors (supported by Production team)
• Gather, monitor and manage project status and billing information
• Support the development of internal processes to improve efficiency
• Group level P/L responsibility – achieving targets whilst maintaining optimum cost ratios for profitability
• Ensure healthy cashflow and on time payment

People Management

• Participate in hiring new client services employees and work with CSD/MD to assess and compose client teams
• Provide direction and development to team members ensuring performance is managed in line with the performance review process (junior, peer and senior)
• Strong mentoring and leadership skills

Desired Skills and Expertise

• Prior experience in CPG is a must
• Strong written and presentation skills especially in English
• Strategic thinker and do-er
• An amazing networker, talking the talk and delighting clients
• Deep packaging experience- 2D graphics and 3D structural design
• Ability to manage multiple projects and project team across disciplines simultaneously
• Plenty of curiosity, rigour, initiative and passion to excel
• Attention to detail and accuracy
• Problem solver
• Excellent prioritisation and negotiation skills
• Team-player
• Strong sense of responsibility and commitment
• Fully proficient in MS Office (Word, Excel and Powerpoint) and Keynote application
• Minimum an undergraduate degree, ideally in Business, Marketing or Communications

About the role...
Brands and agencies are significantly increasing their investments in influencer marketing and Influencer Intelligence & Fashion Monitor are ideally placed to capture the revenue opportunities arising from this fast-growing discipline.
Account Director is responsible for building strong relationships and a strategic account plan to retain and grow subscriptions for our biggest opportunity & highest value clients. The post holder should gain in-depth knowledge of these clients’ needs, in order to proactively look for opportunities to drive value and expand and upsell accounts. You will identify and exploit opportunities with your client base and share knowledge across your individual account lists to identify trends and associated opportunities.
You are responsible for devising and executing ‘customer success plans’ to ensure your client base derives maximum ROI from the subscription, thus securing renewals and achieving uplift where the opportunity exists.
An upshot of effectively rolling out customer success plans will be gaining a greater understanding of your customers’ business strategy and needs. Pairing this with the insight you gain from customers’ product engagement, you should work to uncover and identify customers’ needs and then match relevant expansion opportunities.
As senior account lead, the post holder will be a critical member of the TIG enterprise team working collaboratively with marketing, our content team and partners to understand and customise our proposition to clients.

What you will be doing:
- Accurate reporting and forecasting- Adhering to renewal schedules and keeping account admin accurate and up to date- Developing relationships with client base, understanding their business and the sector and through a consultative account - management approach driving usage and value- Opening uplift opportunities through new budget lines, departments and where appropriate, growing accounts into global agreements- Identifying opportunities for Advisory Services & Training products and selling these in where appropriate- Ensuring maximum revenue generation through effective negotiation- Arranging and presenting at regular client meetings- Working collaboratively with internal support teams - with the Client Services team on likes of usage reports; with Marketing on marketing campaigns- Requesting sector-specific support from Editorial and Marketing teams to maximize relevance of our product to your client base- Attending and networking within the industry at events and conferences- Staying abreast of the subscription content, the industry as a whole to flag relevant data to your client base in a timely manner - Organised, methodical, process-driven and with an eye for detail

Behaviours and Knowledge:
Stay up to speed with the digital trends and subsequent challenges/opportunities facing your client baseUse initiative to identify at risk and growth opportunities months in advance so appropriate action is takenAble to juggle accurate admin and renewal processes with proactive client contact and meetings

Success Measures
- Subscription renewal rates by value and volume- Level of feedback passed to Senior Leaders and Content Team to drive product enhancements

What we look for in you...
Essential:
- Minimum 5 years sales experience - Proven track record of meeting sales targets in a consultative sales environment- Excellent interpersonal, written and verbal communication skills- Client-facing experience with high value customers- Outstanding conversation skills, commercial acumen and adept at uncovering prospects’ business challenges- Experience in negotiating high value contracts with procurement- Passion and interest in all things digital- Entrepreneurial with a problem-solving mentality and positive attitude- Motivation to work independently and collaboratively with colleagues
Desired:
- Strong track record in B2B sales role preferably business information or subscriptions based- Understanding of digital marketing, especially influencer marketing

What we can offer you
- 25 days holiday, increasing by one day p.a. to a maximum of 30 days for every year served- Medicash health plan- Stunning Waterloo offices with views of the Thames plus complimentary barista coffee / free bar / table tennis tables – the works- Complimentary access to accredited training programmes worth thousands of pounds including our Mini MBA- Active Diversity and Inclusivity agenda (DICE – Diversity Inclusion, Culture, Engagement)- Annual Wellness Day- Share Incentive Plan- Give as you Earn Scheme

Descriptions

This role is client-facing and focuses on developing a positive business relationship. The key responsibilities of this role include:

• Mapping out client accounts, identifying their business units, and coordinating with regional/global teams to ensure alignment.
• Running Quarterly Business Reviews (QBRs) and ensuring they are well-prepared.
• Ensuring that every office serves the client, understands the Standard Operating Procedures (SOPs), and follows them accordingly.
• Monitoring, analysing, and distributing reports and being responsible and accountable for them.
• Conducting performance management for the reporting team.
• Regularly analyse the market and stay up-to-date with industry trends to maintain knowledge.

Driving collaboration efforts internally by promoting and sharing best practices in the following areas:

• Client Reviews
• Strategic Business Plan
• Value add Programs
• Process Improvements
• Tender Management
• Technology Solutions
• Leading and reviewing impact and coverage analyses to identify service and opportunity gaps.
• Directing account monitoring activities by the team to ensure timely payment and collection.
• Creating and implementing business development plans with short-term and long-term objectives to be achieved by the region.

Requirements

• Strong leadership and networking skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of logistics and supply chain management.
• Experience with strategic planning and execution.
• Ability to analyse data and market trends.
• Proficiency in performance management and team development.
• Familiarity with financial reporting and budgeting.
• Adept at problem-solving and decision-making.
• Bachelor’s degree in Business, Logistics, or related field.
• Minimum of 5-7 years experience in a senior management role within the logistics industry.