As an IT specialist, you will be responsible for supporting QCP’s IT infrastructure and operations as well as business continuity controls on-premise and on cloud. You will work closely with cross-functional teams across IT and business to create and drive solutions to effectively address cyber security and business continuity risks, build trust, improve resilience, and achieve our business goals.
Role
● Helpdesk and IT Service Management support
o Provide first level support to QCP users for the remediation of IT issues across three shifts
o Support user helpdesk requests, such as for account / access related issues, VPN and network connectivity, collaboration and productivity tools support, endpoint troubleshooting, etc.
o Ensure proper recording, documentation and handover of issues to the next shift
o Monitor and report on IT service level trends and production incidents
o Maintain IT Configuration Management Database (CMDB) and ensure that the CMDB is up to date
o Support QCP IT change management process: ensure that changes are assessed, tested and approved before implementation
o Manage after office hour emergency change
● Incident and Problem Management
o Follow up on incidents and problems to their resolution
o Support QCP’s production and security incident management frameworks. Handle production incidents and ensure timely escalation of security incidents
● BCM and IT DR Support
o Support QCP’s Business Continuity and IT Disaster Recovery (DR) program. Assist in conducting and maintaining Business Impact Analysis (BIA) assessments, document IT system DR requirements, and provide IT DR program advisory support
o Assist QCP’s testing of IT DR plans and resilience capabilities
o Conduct periodic review of infrastructure to identify single points of failure and remediate them
o Maintain central inventory of system data backup requirements; coordinate data backup and restoration testing
● IT Ops Support
o Support IT Security training and awareness sessions
o Support regular risk reporting, such as Key Risk Indicator (KRI) reporting and audit point tracking
o Support vulnerability scanning and coordinate penetration testing of on-premise and cloud workloads
o Maintain IT outsourcing register and contracts. Support periodic Third-Party risk assessments and due diligence checks on vendors
- 2-3 years of working experience in Helpdesk, Server, Network, IT Service Management, IT Disaster Recovery and/or IT operations capacity
- Strong inter-personal and communication skills
- Excellent strategic, problem solving, and analytical skills, with keen attention to details
- Exposure to DevOps, and cloud platforms such as AWS and Azure would be valuable
- Experience supporting core IT infrastructure such as servers and network would be a plus
- Team player and ability to work independently when the need arise
- Industry certifications and knowledge of relevant frameworks (e.g. ITIL, COBIT, TOGAF, CBCP) would be a bonus
- Fresh graduates with relevant internship experience could be considered
The Environment We Offer
As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.
Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.
We also provide flexible working arrangement as required and a casual and fun environment to boot!
