Total 15 Solutions Consultant job vacancies in Petaling Jaya

Duties and Responsibilities:

1.      Fully understand the technical concepts being offered by the Group of Companies (GoC) in Green Energy Solutions (GES) (i.e. Renewable Energy, Energy Efficiency, Energy Storage, Electric Mobility, etc.) especially Solar PV Systems, Battery Energy Storage Systems (BESS), EV charging infrastructure, etc.

2.      Participate in proposal preparation, quotation, costing process/evaluation (if applicable) and participate in tender preparation and communicate with customer clearly in person and via official communication channels.

1.      To efficiently & effectively develop, manage and monitor investment projects such as GES (RE/EE/EV) investments for GoC  (exclusively for Solar PPA/EE EPC only).

2.      Maintain/manage a good relationship with Key Account Client (KAC) and help work closely with Project Team to resolve operational related matters (when necessary) to ensure a high-performance level is constantly maintained with KAC to position the GoC for obtaining more constant project leads which will be converted to sales revenue.

3.      Develop new relationship with potential new Key Account Client (KAC) by engaging on educating/perform marketing activities (i.e. New Product/Technology or Case Study presentation) to develop business opportunities  (i.e. new project to solve specific technical problem with the GoC’s technological solution). The end goal is to secure the potential KAC to be a permanent KAC after securing a project which contributes to the Group’s revenue and profitability.

4.      To understand the concept of promoting the GES solutions (offered by GoC) for different types of application across different industries. (For any assistance, employee shall seek training needs from supervisor or company subject experts (internally/externally).

5.      Gather customer business short/medium/long term needs/requirements to tailor the right solution with GoC’s  products & solutions to help the customer succeed in its project goals.

6.      To be aware of company’s/department’s Annual KPI (i.e. target revenue and profit) and stay on track. To discuss on solutions and challenges at any time to ensure alignment with all stakeholders to achieve KPI.

7.      To be aware of and counter the competitor’s threats in the market by educating the customer on GoC's key values and benefits during face to face presentation or during tendering.

8.      To always ensure that the key line of communication between client and GoC’s representatives is clear and declared as soon as possible (even when there are changes), this includes being the intermediary between the Project Team/Legal Team and the Client.

9.      Facilitate & discuss (with internal departments) strategy during tendering and Asset Management in order to meet the client goals (i.e. project delivery timeline, tender target price, technical solutions, client expectations, QHSE goals, etc.) 

10.  To always be up to date on the latest Strength/Weaknesses/Opportunity/Threats (SWOT) and engage with internal peers to help educate others on GoC’s key values and benefits in all its offerings when compared to external competitors.

11.  Update project status on a weekly basis in the tracking system as well as update the Supervisor/Manager on the current status of each Asset to Manage and/or Tender/Quotation being prepared.

12.  To research (latest industry trends, electricity industry regulations, etc.) and share knowledge on any changes required on GoC solutions for various applications with different clients and market segments when external law, regulations, environment, competitor activity develops against the GoC’s status quo.

13.  To perform & manage any other ad-hoc duties/tasked matters as assigned by the supervisor/management/manager.

Qualifications & Experience

• Power system and automation, power electronics and transmission, control engineering, electrochemistry and other related majors, with more than 3 years of project experience and a bachelor's degree or above.
• Familiar with new energy, electrical integration or photovoltaic related technologies, and can prepare system integration plans that meet project needs. Applicants with project experience in the photovoltaic or energy storage industry are preferred;
• Have good logical thinking, rigorous problem analysis ability, and quick learning ability; be diligent, proactive, strong in pressure resistance, and have keen insight into and capture of industry information

The Application Consultant
is responsible for managing all software implementation and professional service delivery assigned. The requirements and key attributes required for this position are the Responsibilities:

Professional Services:

• Provide application and business analyst consulting services.
• Identify solutions by understanding client requirements and researching the options available in our software products.
• Develop functional specifications for customers.
• Conduct software implementation including education and training for customers.
• Develop and update project management documentation.
• Communicate with customers punctually and professionally.
• Project Management.
• Customer Support Services.
• Assist clients with software bugs/faults & inquiries.
• Help Desk Services for Software Support Services.

Skills & Attributes:

• Accountable and strong ownership in performing assigned tasks.
• Understanding of client service philosophies
• Knowledge of business practices, standard policies & procedures of the company's software products. Knowledge of Dealer Management Systems (DMS) and the automotive Industry will be an added advantage.
• Proficient with personal computer tools, preferably Microsoft Windows, Word, Excel, PowerPoint, and Project.

Outlook and Attitude:

• Motivated to work with minimal supervision.
• Desire to achieve set goals.
• Ability to deal with clients at all levels.
• Maintain a positive attitude towards your work, colleagues and customers.
• Respect the customer's requests, maintaining a polite attitude at all times.

Qualification:

• Degree in Computer Science, Information Systems, Business Administration, Accounting, or equivalent from a recognized Malaysian university.
• Working experience in implementing business applications such as HRMS, ERP, Accounting, and Manufacturing application software is an added experience.
• Interns are welcome to apply.

Perks & Benefits

• Dental Allowance.
• Medical Allowance.
• Travelling Allowance.
• 5-Days Work Week
• WFH Flexibility.
• Employees Provident Fund (EPF), Social Security Organization (SOCSO) insurance, and Annual leave.

Responsibilities:

• Define project goals and objectives.
• Monitor and analyze project effectiveness using qualitative and quantitative tools.
• Recommend and implement modifications to improve effectiveness and attain project milestones.
• Organise, coordinate and monitor activities of assigned projects to develop and implement procedures,processes and systems.
• Educate employees in methods to ensure project continuity and completeness.
• Create detailed task lists and work effort assessment.
• Arrange short and long-term resource allocation plans based on input from all key players and team members.
• Manage schedules and risk management plans and provide serious deviations warnings hindering project results.
• Identify changes in work scope in the project plan.
• Ensure to take appropriate planning measures with all clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets.
• Evaluate and analyze with team risks and issues compromising project results and develop plans to mitigate them.
   

Requirements: 

• Proven work experience as a Project Planner or similar role.
• Familiarity in project management, from conception to delivery.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Outstanding organizational skills, including multitasking and time-management.
• Excellent client-facing and teamwork skills.
• Knowledgeable with risk management and quality assurance control.
• Good working knowledge of Microsoft Project and Microsoft Planner.
• Hands-on experience with project management tools.

Perks & Benefits

• EPF
• SOCSO
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Annual Leave
• Company Trip
• Paid Sick Leave
• Annual Dinner

應用顧問
負責管理分配的所有軟體實施和專業服務交付。該職位所需的要求和關鍵屬性是職責：

專業的服務：

• 提供應用和業務分析師諮詢服務。
• 透過了解客戶需求並研究我們軟體產品中可用的選項來確定解決方案。
• 為客戶制定功能規格。
• 進行軟體實施，包括對客戶的教育和培訓。
• 開發和更新專案管理文件。
• 準時、專業地與客戶溝通。
• 專案管理。
• 客戶支援服務。
• 協助客戶解決軟體錯誤/故障和查詢。
• 軟體支援服務的幫助台服務。

技能與屬性：

• 在執行分配的任務時有責任心和強烈的主人翁精神。
• 了解客戶服務理念
• 了解公司軟體產品的業務實務、標準政策和程序。了解經銷商管理系統 (DMS) 和汽車行業的知識將是一個額外的優勢。
• 精通個人電腦工具，最好是 Microsoft Windows、Word、Excel、PowerPoint 和 Project。

展望與態度：

• 有動力在最少的監督下工作。
• 渴望實現既定目標。
• 能夠與各個層級的客戶打交道。
• 對工作、同事和客戶保持積極的態度。
• 尊重顧客的要求，並始終保持禮貌的態度。

資質：

• 電腦科學、資訊系統、工商管理、會計或馬來西亞認可大學的同等學歷。
• 實施 HRMS、ERP、會計和製造應用軟體等業務應用程式的工作經驗是額外的經驗。
• 歡迎實習生申請。

津貼和福利

• 牙科津貼。
• 醫療津貼。
• 旅行津貼。
• 每週工作 5 天
• 在家工作的彈性。
• 僱員公積金 (EPF)、社會保障組織 (SOCSO) 保險和年假。

義務與責任：

1. 充分理解集團公司（GoC）在綠色能源解決方案（GES）（即可再生能源、能源效率、儲能、電動車等）中提供的技術概念，特別是太陽能光電系統、電池儲能係統（ BESS）、電動車充電基礎設施等

2. 參與提案準備、報價、成本計算/評估（如果適用）並參與標書準備，並親自和透過官方溝通管道與客戶進行清晰的溝通。

1. 有效率、有效地開發、管理和監控投資項目，例如 GoC 的 GES (RE/EE/EV) 投資（僅適用於太陽能 PPA/EE EPC）。

2. 維持/管理與大客戶客戶 (KAC) 的良好關係，並幫助與專案團隊密切合作，解決營運相關問題（必要時），以確保與 KAC 持續保持高績效水平，以使 GoC 獲得更多收益持續的項目線索將轉換為銷售收入。

3. 透過參與教育/開展行銷活動（即新產品/技術或案例研究演示）與潛在的新大客戶客戶 (KAC) 建立新關係，以開發人員機（即利用 GoC 技術解決特定技術問題的新專案）解決方案）。最終目標是在獲得有助於集團收入和盈利能力的項目後，確保潛在的 KAC 成為永久的 KAC。

4. 了解不同產業的不同類型應用程式推廣 GES 解決方案（由 GoC 提供）的概念。 （如需任何協助，員工應向主管或公司主題專家（內部/外部）尋求培訓需求。

5. 收集客戶業務短期/中期/長期需求/要求，利用 GoC 的產品和解決方案客製化合適的解決方案，幫助客戶成功實現其專案目標。

6. 了解公司/部門的年度KPI（即目標收入和利潤）並保持在正軌上。隨時討論解決方案和挑戰，以確保與所有利害關係人保持一致以實現 KPI。

7. 透過在面對面演示或招標期間向客戶介紹 GoC 的關鍵價值和優勢，了解並應對市場上競爭對手的威脅。

8. 始終確保客戶和 GoC 代表之間的關鍵溝通管道清晰並儘快公佈（即使有變化），這包括充當專案團隊/法律團隊和客戶之間的中介。

9. 在招標和資產管理期間促進和討論（與內部部門）策略，以滿足客戶目標（即專案交付時間表、投標目標價格、技術解決方案、客戶期望、QHSE目標等）

10. 始終了解最新的優勢/劣勢/機會/威脅 (SWOT)，並與內部同行合作，幫助其他人了解 GoC 與外部競爭對手相比的所有產品的關鍵價值觀和優勢。

11. 每週在追蹤系統中更新專案狀態，並向主管/經理更新每項待管理資產和/或正在準備的投標/報價的當前狀態。

12. 當外部法律、法規、環境、競爭對手活動不利於GoC 的狀況時，研究（最新的行業趨勢、電力行業法規等）並分享針對不同客戶和細分市場的各種應用的GoC 解決方案所需的任何變化的知識現狀。

13. 執行和管理主管/管理階層/經理指派的任何其他臨時職責/任務事項。

資格和經驗

• 電力系統及其自動化、電力電子與傳動、控制工程、電化學等相關專業，具備3年以上專案經驗，學士及以學歷。
• 熟悉新能源、電氣整合或光伏相關技術，能夠編製滿足專案需求的系統整合方案。有光電或儲能產業專案經驗者優先；
• 具有良好的邏輯思考、嚴謹的問題分析能力、快速的學習能力；勤奮、積極主動、抗壓性強，對業界資訊有敏銳的洞察與捕捉能力

Job Summary:

Assist the Business Admin Manager in overseeing the day-to-day business administration and verification work flow and other related support services as directed.

Job Responsibilities:

• To assist in compiling and preparing Monthly Sales Reports (MSR) or any other reports from respective Sales/Branch Managers from time to time for reporting and business analysis
• To assist in carrying out verification process for checking all submission of sales related documents to ensure all documents and procedures are in compliance with all relevant policies and guidelines set by respective departments
• To assist in monitoring and enforcement of the policies set by Business Administration Department, eg, change control policies, monitoring amendments made after Agreement is executed
• To assist in maintaining effective Document Management System
• Process RAS Application, liaison with leasing companies contact persons, follow up with sales person on the outstanding agreements and monitor the approval status until the case is invoiced by Order Management Department
• Contract Management. To monitor closely on the agreement physical signed copy, scan the agreement copy into the system. Follow up with sales team timely on the back logs, and communicate actively with Finance Department and Customer Support Department to ensure the contract is updated in the system
• To perform any other duties or special task or ad hoc assignment as and when required by the Superior

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management/ All Others Field
• Preferably at least 2 years of related working experience.
• Preferably Executive specializing in Administrative / Clerical or equivalent.
• Good communication skills in English & Malay language for both spoken and written
• Able to work & communicate effectively with other/multiple stakeholders 
• 1 Full-time/Permanent positions available

Job Responsibilities:

• To Operate with imaging tools for use in the creation of electronic files or archives.
• Prepare, scan, and perform quality checking of documents/images being converted to
• electronic/digital format and ensure the outputs are properly transferred and indexing of images.
• To clean and perform basic maintenance on scanning equipment. Troubleshoot and adjust equipment when necessary.
• Relies on instructions and pre-established guidelines to perform the functions of the job and strictly follow workflow process and chain of command.
• Keep work station clean and organized and maintain departmental efficiency standards relating to volumes and service levels and complete jobs before due date especially on the daily KPI set on the deliverables by the team lead.
• Interact with other team members as necessary to accomplish goals.
• Train or assist other associates on aspects of processing to ensure they have the same understanding of the scanning operation.
• Recognize and report problems and issues typical to equipment and given processes.
• Responsible to report all the completed daily tasks to the superior.
• To perform transportation activities, including moving items and packages to reach destinations on schedule, arranging and/or performing logistic services as necessary.
• Perform all other duties as assigned by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School, Professional Certificates or equivalent in Business Studies / Administration / Management
• Preferably Non-Executive specializing in Administrative / Clerical or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English,Malay language for both spoken and written
• 1 Temporary positions available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution-driven tools.

Job Responsibilities:

• Undertake daily administrative tasks to ensure the functionality and coordination of IMC department’s activities.
• Actively monitor, review and manage customer enquiries, ensure excellent and superior customer services, response timely to customers.
• Manage and monitor marketing gift inventory and prepare for event and internal stakeholder request.
• Arrange delivery of marketing material to internal stakeholder.
• Search for new vendor and request quotation, raise Purchase Requisition form, request PO & follow up with invoice.
• To ensure systematic documentation and filings.
• Asist in keeping track marketing budget.
• Assist in events, marketing activities/campaigns whenever required.
• Coordinate and prepare for internal and external audits.
• Liaise with respective departments on the update and maintenance of the policies and procedures.
• Perform any other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking, Economics, Marketing, Business Studies / Administration / Management
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Sales / Marketing or equivalent.
• Good communication skills in English and Malay language for both spoken and written
• 1 Full-time/Permanent position available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

Job Description:

• Execute and monitor all UAT batch flow processing and ensure timely completion of endpoints/milestones.
• Perform level 1 support and resolution for batch issues in the environment
• Maintain a good communication with end users. Keeping them informed of incident progress, notifying them of impending changes or agreed outages, progress of Batch UAT etc.
• Assist with the diagnosis of problems, determining and implementing appropriate solutions; guiding and/or communicating resolutions to end users.
• Desktop/laptop configuration and Level 1 troubleshooting of Batch processing in UAT
• Identify delays or bottlenecks and resolve or escalate accordingly.
• Monitor real time performance of the UAT computing environment.
• Support in non-standard office hours (on rotating shift).
• Help ensure IT documentations, SOPs, track and document all outages and incidents. are maintained and up to date.
• Generates batch status reports and distributes to end-users..
• To participate in IT projects, activities or events that would be assigned by the supervisor.
• Broadcast environment readiness status to internal customers (within IT department).

Job Requirement:

• Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology,Engineering (Computer / Telecommunication)
• Preferably at least 2 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay,Chinese language for both spoken and written

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Descriptions:

• Design new TPOSMs (brochures & leaflets), adaptation from regional to local artwork, event booth design & signages, social media post (static, gif, video format), website artwork visuals, able to do simple video editing will be a plus.
• Come up with design strategy for Social Media and to create creative yet impactful content which is sharable by our target consumers.
• As one of the brand guardians for Konica Minolta Brand CI and to ensure all communication materials are adhered to the Brand CI.
• Coordinating with outside agencies, web designer, printers, and colleagues as necessary.
• Copy translation from English/ Bahasa to Mandarin for all artwork.
• To attend and help out in events as and when required.
• Be one of the admin for our Social Media platform.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Art / Design / Creative Multimedia
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Art / Design / Entertainment or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 Full-time/Permanent positions available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Requirement:

• Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology.
• Preferably at least 3 years of technical experience in IT Network Infrastructure.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 Contract positions available
• Professional certifications for CCNA, CCNP, CCIE will be an added advantage.
• Proactive, quick learner, team player and able to work independently with minimum supervision.
• Proficiency in English with good communications and documentation skills.
• Experience with routing and switching, Data Center, LAN, WAN/SDWAN, WLAN, Security, IP telephony.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Resposibilites:

• Build well-architected cloud applications using containerized and serverless technologies as well work independently with minimal guidance as situations arise.
• Lead a team to build full stack applications to be deployed in the cloud.
• Leading development of project workstreams, mentoring less experienced developers.
• Lead and manage technical issue resolution, work together with team member to arrive at feasible solution.
• Ensure critical system is secured and high availability, and stable with effective application monitoring.
• Leading application support activities including production incident resolution and application monitoring.
• Gatekeeper for team source code. Review and merge developer code before production rollout.
• Attend meeting with business and IT stakeholder, provide effort estimation and solution for change request, unplanned business demand.
• Work with solution architect and provide design feasibility input, current pain points, cost impact.
• Update Jenkins pipeline to include continuous integration, continuous testing, continuous deployment.
• Ensure application is secured, vulnerabilities fixed, latest patch applied, audit finding addressed.
• Experience with developing large-scale distributed cloud systems.
• Knowledge of multiple front-end languages/libraries/frameworks (NextJs, Tailwind).
• Knowledge of backend languages/libraries/frameworks (Nodejs).
• Experience developing with microservices, serverless Lambda, API Gateways, DynamoDB will be added advantage.
• Excellent communication and teamwork skills.
• Great attention to detail and organizational skills.
• A desire to help lead organizational change.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Computer Science / Information Technology
• 3 years of experience developing application with Nodejs and 1 year of NextJs.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote user's problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!