Total 22 Service Consultant job vacancies in Other - Malaysia (Cyberjaya)

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

工作職責 ：

• 處理和回應客戶的詢問和聯絡
• 負責解決客戶支援問題
• 提出內部工作要求，以確保客戶的要求、詢問
  為了客戶滿意度，滿足產品和服務並跟進內部要求。
• 有效協助經理執行所有營運和
  與服務銷售支援領域和大客戶相關的管理任務。

能力要求：

• 候選人必須至少擁有技術或商業領域的文憑
• 團隊合作態度、高能量水平和積極主動的行為
• 良好的溝通和人際交往能力
• 以客戶和人為本
• 具備技術知識
• 多工處理能力
• 立即可用將是一個優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Customer Service & Communications Officer Reference: SCCG2699A | Closing Date: 21/04/2024 | Interview Date: TBC Salary: £22,348 per annum.Contract Type: Temporary (Maternity Cover) | Hours per Week: 36 | Location: Pendleton Sixth Form College, Dronfield Road, M6 7FRAbout the Role An exciting opportunity has arisen for a motivated and dedicated individual to join our Reception Services department at a Customer Service & Communications Officer. We pride ourselves on customer service and we are well known for the fantastic service we provide. A Customer Service & Communications Officer is the first point of contact for all customers enquiries. As Customer Service & Communications Officer you will work with the Head of Student Operations and other key stakeholders to deliver a customer-focused, compliant, efficient and effective service for the College.How to Apply For more information and to apply for this job, please complete the registration and online application form via our website. Reason to Join Us:
• We have Generous Terms and Conditions (Sixth Form College’s Association style terms and conditions) including 40 days annual leave entitlement (including bank holidays) • We have a 3pm finish on Fridays, Free on-site parking and various health and wellbeing resources and benefit schemes including two Staff Wellbeing days per year. • We offer automatic enrolment to the Local Government Pension Scheme with 20.70% employer pension contribution. • Our College is an incredible community, there is a lot that staff and their families can get involved with. • We have family friendly policies and we are happy to talk about flexible working. • We invest in our people and offer a range of training & career opportunities for all staff as part of our Be Outstanding Development programme. • We have an amazing Staff Benefits Package with discounts and savings for supermarkets, petrol, high-street retailers, holidays, cinemas and other leisure. • Our shared purpose: We believe in the value of education for a successful future and we want the best for our learners and our staff. • Our core values are at the heart of everything we do. Staff and students behave with respect, integrity and kindness. Commitment to Safeguarding This post is exempt from the Rehabilitation of Offenders Act 1974 and as part of our safeguarding commitment we undertake DBS checks as part of our pre-employment procedures on all potential new employees The College strives to be a diverse and inclusive community and welcomes applications from people from all backgrounds.

This exciting role is an important part of our Global HR people services team .

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• HR Service Advisor  is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service  advisor  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

WHERE THIS ROLE FITS WITHIN EXPERIAN

There will never be a typical day at Experian, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing global landscape. Below you’ll find a snapshot of your day-to-day responsibilities.

 

ROLE SUMMARY

Technical Analyst is responsible for delivering the proposed solution with Experian range of products to satisfy client needs. This role develops the solution in accordance to Clients’ technical specifications.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Providing high quality technical delivery services to both clients and internal Experian business teams
• Designs, modifies, develops, write code, configure, tests and implements software customized modules particularly around solution integration with client platforms
• Troubleshooting software issues relating to all Experian Data Quality applications
• Identifies and resolves application issues
• Identification of risk and recommendation of mitigating action
• Provide technical analysis to customers and business teams based on requirements
• Distribution/implementation of software releases
• Provides appropriate research support to business groups within the organization
• Advises on options, impact on other business processes, and system priorities where appropriate
• Continuous process improvement
• Works closely with Delivery Lead in Australia to identify requirements in logical sequence through Q&A, document analysis and task analysis
• Configure the product functionalities by translating Specifications into logics and scripts.
• Confirms functionality by conducting tests; modifying configurations and updating Specifications
• Maintain unit test checklist
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Identifies critical issues and provide resolution to mitigate impact on project delivery
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
• Providing high quality technical delivery services to both clients and internal Experian business teams
• Designs, modifies, develops, write code, configure, tests and implements software customized modules particularly around solution integration with client platforms.
• Troubleshooting software issues relating to all Experian Data Quality applications
• Identifies and resolves application issues
• Identification of risk and recommendation of mitigating action
• Provide technical analysis to customers and business teams based on requirements
• Distribution/implementation of software releases
• Provides appropriate research support to business groups within the organization
• Advises on options, impact on other business processes, and system priorities where appropriate
• Continuous process improvement
• Works closely with Delivery Lead in Australia to identify requirements in logical sequence through Q&A, document analysis and task analysis
• Configure the product functionalities by translating Specifications into logics and scripts.
• Confirms functionality by conducting tests; modifying configurations and updating Specifications
• Maintain unit test checklist
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Identifies critical issues and provide resolution to mitigate impact on project delivery
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems

 

KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in IT
• Demonstrate knowledge of
  • Programing skills (JAVA, JavaScript, JQuery, Web Programming in general, UML)
  • .Net & C# are added advantage
  • Web service technologies such as SOAP, WSDL
  • XML technologies (XSL, XSD, XPATH….)
  • Security technologies (LDAP, encryption, certificates, security attacks…)
  • Web platforms (IIS, Tomcat, WebSphere…)
  • Performance Testing and optimization techniques and approach
• Understanding of operating systems
  • Windows Environments (2000, 2003, XP)
  • Unix (Solaris, AIX) / Linux
• Experience working with tools eg:Jenkins,JIRA,Confluence,SVN,Sharepoint,Jmeter,Selenium, Eclipse,GitHub, VSTS, Azure
• Database Oracle, MS SQL or DB2 is an advantage

• TCP/IP network environments including troubleshooting network related issues is an advantage
• Experience in middleware technologies such as IBM MQ or EAI types is an advantage
• Knowledge of all phases of software development including requirements analysis, design, coding, testing (integration, user, and performance), debugging and implementation
• Understanding of SDLC (Software Delivery LifeCycle) process
• Excellent organizational skills with ability to multi task and prioritize work
• Persistence and attention to detail in problem solving
• Problem solving and analytical skills
• Experience of waterfall and/or agile delivery methodologies
• 3 – 6 years delivery or solution development experience
• Ability to acquire rapidly and maintain good product knowledge
• Excellent English oral and written communication skills
• Preferably to have exposure to development within ERP and/or CRM Systems (SAP, Dynamics 365, Salesforce, Oracle)
• Experience working within the Data Quality & Data Management domain is an advantage

•  

Job Specification

Customer presentations and seminars/conferences

• Assist customers with understanding, selecting, and architecting appropriate network and/or security solutions.

• Develop high-level designs and architectures – create and document architectures that address client business problems that can be used to ensure a smooth transition from presales to delivery

• Create Bills of Materials that can match with solution workaround

• Ability to lead evals, demos, or proof-of-concepts for customers.

• 3 Year Experience in Networking Industry (Dell Network, HPE Aruba, Extreme Network)

• Able to effectively manage your own time and calendar.

• Able to quickly learn several products across a wide range of enterprise and data center networking technologies.

• Customer presentations and seminars/conferences

• Assist customers with understanding, selecting, and architecting appropriate network and/or security solutions.

• Develop high-level designs and architectures – create and document architectures that address client business problems that can be used to ensure a smooth transition from presales to delivery.

• Create Bills of Materials that can match with solution workaround

• Ability to lead evals, demos, or proof-of-concepts for customers

• Design and articulate the value proposition of a solution to address customer's requirement.

Responsibilities

• Heavily involved in into pre-sale project cycles.

• Proactively engages in the sales cycles.

• To assist or help qualifying a sales opportunity.

• Demonstrations of the product, both standard and tailored to suspects and prospects.

• Be able to position our products against the competition.

• Responding and produce writing to customer requirements

• Responding and produce request for Information/Proposal documents

• Meeting customers and delivering product centric presentations

• Developing Statements of Work for implementation consulting

• Works with team on the development of standards, processes and procedures related to network security, upgrade management, capacity planning, application deployment, performance monitoring/tuning, and failover and disaster recovery

• Attend to RFP/RFI/RFQ request and tender briefing or clarification. Responsible for completion of technical documents and proposal of relevant product / solutions.

• Conduct workshop, COE demo, product updates and provide coaching to partners or internal teams to enhance product knowledge.

Requirements

• 3 Year Experience in Networking & Security industries.

• Possess DDI, Firewall, EDR Endpoint Protection, Vulnerability Scanner, Public Key Infrastructure (PKI), Identity and Access Management (IAM), TLS/SSL Certificates related technical skillset and knowledge will be an advantage.

• Able to effectively manage your own time and calendar

• Able to quickly learn several products across a wide range of enterprise and data center networking technologies.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

The role sits within our Decision Analytics/ Marketing Services/ Credit Services business, one of our four Global Business Lines.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimize customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organizations

Purpose of Role

This is a market facing role responsible for driving sales and presales engagements with clients in the market. The success is to create innovative propositions combining Experian data assets and analytics to create value for our clients. This role is responsible for efficiently and effectively managing multiple and complex projects from concept to implementation on time, within budget and in line with client expectations.

Work that matters - What you’ll be doing

• Handle the delivery of multiple, complex analytics projects to clients from inception to completion
• Creating innovative propositions for clients combining Experian data assets and analytics know how
• Consultative and persuasive sales for Experian products and prepositions  
• Open to hands-on modelling work
• Manage (small) projects to achieve milestones /manage& motivate project team to ensure quality deliverables
• Mentor and coach junior team members in model development process
• Drive high standards of customer service and proactive client communication throughout the project term
• Proactively communicate project status and deliverables through the life of the project
• Ensure issues raised by the client are resolved in a timely and efficient manner
• Prepare and deliver structured model development/validation training courses to the SEA clients
• Flexible to travel to client locations on short notice for project delivery(30%)

Date Posted:

2024-03-10

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!

About you

Otis Elevator is growing and we are recruiting a Service Sales (Maintenance Sales) Consultant. Reporting to the Service Sales Manager, the Service Sales Consultant will be responsible for promoting and selling elevator and escalator service agreements to both new and existing customers. This role is instrumental in driving revenue growth and expanding our service contract portfolio.
 

What you will be doing

• Identify and pursue new business opportunities by prospecting and qualifying potential customers for elevator and escalator service agreements.

• Build and maintain strong relationships with existing customers to understand their service needs and promote contract renewals and upgrades.

• Collaborate with the sales and service teams to develop tailored service solutions that meet customer requirements and enhance their experience.

• Prepare and deliver compelling sales presentations and proposals to effectively communicate the value of Otis service offerings.

• Negotiate contract terms and pricing to secure new service agreements and achieve sales targets.

• Stay updated on industry trends and market developments to identify competitive advantages and position Otis as a leader in elevator and escalator services.

What you will need to be successful

• Proven experience in sales, preferably in the elevator, escalator, or related industries.

• Strong understanding of sales principles and techniques, with a track record of meeting or exceeding sales targets.

• Excellent communication and interpersonal skills to build rapport with customers and effectively convey the value of service agreements.

• Ability to work independently and as part of a team to develop and execute sales strategies.

• Proficiency in CRM software and sales tools for pipeline management and reporting.

• Bachelor's degree in business, sales, marketing, engineer or a related field is preferred.

What’s In it For Me

• Opportunity to work with the world market leader in a crisis-proof industry.

• We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and #BuildWhatsNext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

As a Consultant at IQVIA, you will be responsible for the development & delivery of consulting projects. You will also be part of the regional consulting group and will have the opportunity to support larger & more complex projects in the Southeast Asia region.

• Participates in the design, development and delivery of consulting projects or components of larger, complex projects

• Reviews and analyses client requirements or problems and assists in the development of proposals of cost-effective solutions that ensure profitability and high client satisfaction

• Performs qualitative and/or quantitative analyses to assist in the identification of client issues and the development of client specific solutions

• Designs, structures and delivers client reports and presentations that are appropriate to the characteristics or needs of the audience

• Recommends improvements and alternative solutions to resolve problems

• Provides follow up after project deliverable has been completed to ensure client satisfaction

• Proactively develops broader and deeper knowledge of related consulting methodologies and pharmaceutical market through on-the-job experience and participation in training opportunities

• Begins to develop practice specific subject matter expertise

Skills & Experience

• An experienced consultant with at least 3 years of experience in Tier 1 or 5 years of experience in Tier 2 consulting firms or

• An experienced professional with at least 6 years of non-consulting experience, ideally, at MANAGER level in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or

• An MBA graduate with at least 3 years of consulting experience and 4 years of non-consulting experience in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or

• A PhD with at least 2 years of consulting or non-consulting experience in relevant industries (e.g. pharma, banking, PE/VC, start-up, hospital management, etc.)

• Experience in consulting, pharmaceutical or healthcare industry will be highly advantageous.

• Demonstrable analytical and problem-solving skills.

• Solid project management skills, client influencing and relationship building skills.

• Adept at developing business relationship with senior level managers and executives in the pharmaceutical/healthcare industry.

• Ability to juggle competing priorities to meet deadlines while maintaining high quality work.

• Knowledge of consulting methodologies, tools and techniques.

• Excellent presentation and communication skills, with a strong executive presence.

• Has necessary or can quickly build the subject matter expertise to effectively manage projects within a given practice area.

• A willingness and ability to travel for work.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

As an Associate Consultant at IQVIA, your problem-solving, analytical, critical thinking and leadership skills will be called upon from day one. You will be responsible for the delivery of consulting projects.

• Supports design, development and delivery of consulting projects or components of larger, complex projects;

• Conducts market research to understand business needs and identify gaps and opportunities for the clients;

• Manages internal and external cross functional stakeholders to support project delivery;

• Leverages internal and external subject matter expertise in identifying potential solutions to client issues;

• Works in a team of like-minded professionals to create reports, presentations, workshops, under the guidance of practice leaders;

• Supports development of a broad knowledge of related consulting methodologies and pharmaceutical market thought leadership through the delivery of consulting engagements and participation in formal and informal learning opportunities;

• Works independently and as part of a high performing team;

• Attends, supports and presents with confidence at client meetings.

Skills & Experience

• An experienced consultant with at least 1 year of experience in Tier 1 or 2 years of experience in Tier 2 consulting firms or

• An experienced professional with at least 4 years of non-consulting experience in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or

• An MBA / Masters graduate with at least 2 years of experience in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or

• A PhD graduate with no industry/consulting experience (with at least 3 publications or 1 high-impact factor publication)

• Experience in consulting, pharmaceutical or healthcare industry will be highly advantageous.

• Demonstrable analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Good interpersonal skills, with an ability to work effectively with others in and across the organization to accomplish team goals.

• Knowledge of key issues and current developments in the pharmaceutical and healthcare industries.

• Knowledge of consulting methodologies, tools and techniques.

• Highly adaptable, with an ability to learn quickly and apply new knowledge.

• A willingness and ability to travel for work.

• For interested applicants, please attach a copy of your updated resume, highest education certificate and final year transcripts

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

ERM Malaysia is looking to add an Environmental Air and Noise Consultant to the team.

RESPONSIBILITIES:

• Provide technical assistance and support to ERM Kuala Lumpur team in environmental technical due diligence projects.
• Assess environmental air quality / noise impact, local regulatory compliance and perform regulatory applicability evaluations for technical due diligence projects.
• Assist clients in liaison with Authority Have Jurisdictions (AHJs) relates to technical inquiries environmental air quality and noise.
• Assist in quantifying air pollutant emissions and impacts.
• Evaluate air pollution control technologies, including technical and economic feasibility of air pollution control equipment.
• Prepare recommendations and reporting of results.
• Perform multiple tasks within scope/budget/schedule expectations and ensure quality standards on project deliverables.
• Interact and maintain successful relationships with clients, ERM employees, and subcontractors.
• Collaborate with other ERM subject matter experts (SMEs) to execute due diligence, impact assessment and risk assessment.

REQUIREMENTS:

• Degree in environmental science / environmental engineering or equivalent.
• At least 4-6 years of direct consulting or industry experience involving environmental permitting and compliance. Experience with environmental air and noise modelling is a plus.
• Demonstrated understanding local regulatory requirement in environmental air and noise emission.
• Strong hands-on spreadsheet and database comprehension.
• Fluent in English and Malay; capable of excellent report writing in English.
• Ability to succeed in a fast-paced consulting environment, handling multiple project assignments, meeting strict deadlines, and traveling to client facilities as needed.
• Strong team and communication skills.
• Initiative, sense of responsibility, flexibility

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. 

 

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

 

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

 

Thank you for your interest in ERM.

WHERE THIS ROLE FITS WITHIN EXPERIAN

There will never be a typical day at Experian, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing global landscape. Below you’ll find a snapshot of your day-to-day responsibilities.

 

ROLE SUMMARY

Technical Analyst is responsible for delivering the proposed solution with Experian range of products to satisfy client needs. This role develops the solution in accordance to Clients’ technical specifications.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Providing high quality technical delivery services to both clients and internal Experian business teams
• Designs, modifies, develops, write code, configure, tests and implements software customized modules particularly around solution integration with client platforms
• Troubleshooting software issues relating to all Experian Data Quality applications
• Identifies and resolves application issues
• Identification of risk and recommendation of mitigating action
• Provide technical analysis to customers and business teams based on requirements
• Distribution/implementation of software releases
• Provides appropriate research support to business groups within the organization
• Advises on options, impact on other business processes, and system priorities where appropriate
• Continuous process improvement
• Works closely with Delivery Lead in Australia to identify requirements in logical sequence through Q&A, document analysis and task analysis
• Configure the product functionalities by translating Specifications into logics and scripts.
• Confirms functionality by conducting tests; modifying configurations and updating Specifications
• Maintain unit test checklist
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Identifies critical issues and provide resolution to mitigate impact on project delivery
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
• Providing high quality technical delivery services to both clients and internal Experian business teams
• Designs, modifies, develops, write code, configure, tests and implements software customized modules particularly around solution integration with client platforms.
• Troubleshooting software issues relating to all Experian Data Quality applications
• Identifies and resolves application issues
• Identification of risk and recommendation of mitigating action
• Provide technical analysis to customers and business teams based on requirements
• Distribution/implementation of software releases
• Provides appropriate research support to business groups within the organization
• Advises on options, impact on other business processes, and system priorities where appropriate
• Continuous process improvement
• Works closely with Delivery Lead in Australia to identify requirements in logical sequence through Q&A, document analysis and task analysis
• Configure the product functionalities by translating Specifications into logics and scripts.
• Confirms functionality by conducting tests; modifying configurations and updating Specifications
• Maintain unit test checklist
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Identifies critical issues and provide resolution to mitigate impact on project delivery
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems

 

KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in IT
• Demonstrate knowledge of
  • Programing skills (JAVA, JavaScript, JQuery, Web Programming in general, UML)
  • .Net & C# are added advantage
  • Web service technologies such as SOAP, WSDL
  • XML technologies (XSL, XSD, XPATH….)
  • Security technologies (LDAP, encryption, certificates, security attacks…)
  • Web platforms (IIS, Tomcat, WebSphere…)
  • Performance Testing and optimization techniques and approach
• Understanding of operating systems
  • Windows Environments (2000, 2003, XP)
  • Unix (Solaris, AIX) / Linux
• Experience working with tools eg:Jenkins,JIRA,Confluence,SVN,Sharepoint,Jmeter,Selenium, Eclipse,GitHub, VSTS, Azure
• Database Oracle, MS SQL or DB2 is an advantage

• TCP/IP network environments including troubleshooting network related issues is an advantage
• Experience in middleware technologies such as IBM MQ or EAI types is an advantage
• Knowledge of all phases of software development including requirements analysis, design, coding, testing (integration, user, and performance), debugging and implementation
• Understanding of SDLC (Software Delivery LifeCycle) process
• Excellent organizational skills with ability to multi task and prioritize work
• Persistence and attention to detail in problem solving
• Problem solving and analytical skills
• Experience of waterfall and/or agile delivery methodologies
• 3 – 6 years delivery or solution development experience
• Ability to acquire rapidly and maintain good product knowledge
• Excellent English oral and written communication skills
• Preferably to have exposure to development within ERP and/or CRM Systems (SAP, Dynamics 365, Salesforce, Oracle)
• Experience working within the Data Quality & Data Management domain is an advantage

•  

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Responsible in achieving company objectives by assisting Applied Sales Engineer to provide air-conditioning solutions to customers.

How you will do it:

• Understand customers’ requirements for air conditioning equipment and solutions.

• Provide heat load calculations and estimation to customers base on standards, requirement and application.

• Prepare air Conditioning equipment selection, costing and budgetary to customers base on the required specifications.

• Conduct technical and product presentations to consultants & end users virtually and physically.

• Work with Applied Sales team & to seek potential customers in local market and maintain good relationships with the stakeholders of the projects.

• Prepare weekly sales report & project tracking record to analyze and track the status of the projects.

• Collect, gather and analyzes competitive comparisons, pricing trends, and market analysis of the competitor landscape.

• Provide feedback or voice of the customers to the company on market requirements and regulations.

• Integrate business strategy and develop specific objectives for Business within Singapore and extend to SEA region. Work with leadership team to define the optimal engagement model for an early engagement and sales opportunity and engage with Heads of sales wherever appropriate to support the model.
• Lead the development of client relationships with owners, developers, consultants and contractors to improve JCI positioning and ultimately command customer preference.
• Create a healthy mid-long term pipeline of projects for HVAC solutions through spec-in activities and key accounts/vertical development efforts.
• Study and analyze competitive environment to prepare monthly updates to Sales Leaders in SEA and in countries with information relevant to their markets.
• Assess, develop and maintain updated market share data in each country with objectives to grow JCI market participation year over year.   
• Develop client-specific engagement and implementation proposals.

What we look for:

• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects

• 5+ years of enterprise-level project or program management experience

• Possess senior level relationship in the building technologies market to support Sales Team in their sales efforts

• Proven leader and developer of people working in diverse team environments.

• Demonstrated technical and/or functional aptitude, and ability to engage with architects/owners/consultants or SME into pre-sales activities.

• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Excellent analytical & problem solving skill

• Business acumen, good interpersonal and communication skills

• Able to work independently with minimum supervision.

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

#LI-GO1

#LI-Onsite

     

JOB DESCRIPTION:

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Supply Chain

     

DIVISION:

        

LOCATION:

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

     

JOB DESCRIPTION:

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

HIAC Core Lab

        

LOCATION:

Malaysia : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 20 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)