Total 1,167 Director/C-Level Scientific Operations Manager job vacancies in Malaysia

We are working with a VC firm that specializes in Biopharma investments, they have a slightly different model where they have a team that comes up with an idea and then hire the right people to make it happen.

This is where the Chief Scientific Officer comes in, you will enter as a Founder of the business, listen to their idea and then take responsibility for making it happen. They will provide a good amount of funding ($10+ million) and support but you will be the one to set the strategy, direction and lead the business in all aspects.

From deciding on office space, hiring the team, additional fundraising and ultimately development of the product it will all be down to you with the idea being that you transition into a CEO role as the company develops and grows.

They are looking for people who have previously been in senior roles within pharmaceutical drug development, not just involved in the execution piece but also in setting the strategy.

This isn’t an obvious job role so if you would like to find out more then please do get in touch, they are also open to speaking with people who have their own products in mind to see if they can support your vision too.

Reg No. R1871342
BeathChapman Pte Ltd
Licence no. 16S8112

Job Description & Requirements

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Operations Director to join in our family today.

Job Description:

1. To set up and streamline SOPs of the various outlets.

2. Work closely with Restaurant Managers and Branch Chefs for new menu and recipe.

3. Monitor and plan procedures for central kitchen and outlets.

4. Ability to train new managers in training.

5. Hands-on in setting up new outlets, negotiating with landlord.

6. Drive for operational excellence between outlets.

7. Handle challenging and difficult situations.

8. Reporting to Japan HQ for monthly reports.

Job Requirements

1. Strong experience in handling F&B Operations

2. Strong experience in managing staff and customers.

3. Good customer service experience.

4. Willing to travel across different outlets in Singapore.

• Reputable & Stable Firm
• Leadership Role

About Our Client

Our client is an established firm, looking to on-board a Director of Security Operations. This position entails overseeing a team of cybersecurity experts.

Job Description

As the Director of Cybersecurity Operations, your responsibilities include:

• Leading daily operations of the Security Operations Center (SOC), ensuring prompt detection and response to security events and incidents
• Leading a security team and providing mentorship
• Building good relationships with external vendors, service providers, and collaborators to guarantee prompt provision of security services
• Budgeting and resource management

The Successful Applicant

As a Successful Candidate, you will have the following:

• Bachelor's Degree in Computer Science or a relevant field
• Minimum of 10 years of experience in cybersecurity positions, with a focus on managing SOC or security operations
• Previous experience in team leadership
• Proficiency in working with enterprise-level solutions and projects
• Certification in CISSP/CISM or an equivalent qualification

What's on Offer

• Impactful Projects: Involvement in large-scale initiatives
• Professional Development: Training programs for skill enhancement

Contact

Isha Hussain (Lic No: R2197976/ EA no:18S9099)

Quote job ref

JN-042024-6402616

Phone number

+65 6416 9850

Michael Page International Pte Ltd | Registration No. 199804751N

Executive Director, Quality Operations

THE OPPORTUNITY

• Great learning opportunities in a fast-paced environment with first hand encounter on real problems and high visibility on manufacturing operations.
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Our Quality Assurance group ensures every single material inside our products is manufactured, processed, tested, packaged, stored and distributed aligned with our incredibly high standards of quality and meets all regulatory requirements. Partnering across our internal manufacturing facilities, external contract manufacturers and suppliers we create an interdependent global manufacturing network committed to deliver a compliant, reliable supply to customers and patients on time, every time, across the globe.

WHAT YOU WILL DO

• Provide leadership and management of all quality control, micro / sterile, quality assurance, and regulatory compliance functions to effectively support all our manufacturing plants in Singapore to supply new product transfer activities as a cost effective, high quality, business and cGMP compliant organization.
• Drive divisional strategy on site
• Develop and implement site strategy to achieve the desired business results.

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Other responsibilities include:

• Manage all on site Quality functions e.g. quality control, quality assurance, regulatory compliance, provide quality oversight for all GMP activities on site in line with our Quality Management Systems and in compliance to applicable regulatory guidelines.
• Drive divisional and site strategies on site, build robust quality systems and quality culture.
• Maintains laboratory areas and manages release of all raw materials, components and manufactured products (bulk drugs, interplant intermediates, dosage forms, and materials for clinical trials) and assures production complies with approved processes, regulatory and corporate requirements.
• Ensures investigations are performed to resolve production abnormalities and customer complaints.
• Lead, guide, develop and sustain a highly flexible and motivated business unit team to deliver quality support which are timely, cost effective, cGMP and business compliant.
• Set direction, strategies, champion innovation, and continuous improvement within the department to take the Quality function to successively higher performance platforms.
• Lead in the systems development of business, quality, safety, process and personnel recruitment, development, and succession in Quality department
• Network with internal and external parties to develop robust infrastructure of Quality support systems e.g. corporate directives\initiatives, application of our Quality Management Systems, harmonizing and synergizing best practices etc
• Facilitate the communications with regulatory agencies to support required compliance and business needs.
• Partner with site leadership team to develop business and organizational direction, design and execution of management strategies.
• Participate in EHS, Business Compliance, cGMP and all other compliance-related matters, where applicable. This can include specific duties involving in maintaining qualified status of equipment by timely application of and reporting exceptions to the GMP systems supporting the qualified state.
• Supervise and oversee Third Party Contractors, where applicable.
• Any other tasks as and when assigned by Managing Director and Immediate Manager.

WHAT YOU MUST HAVE

• Bachelor’s Degree or higher in a related Science, Chemical Engineering or technical field
• 10+ years relevant experience in a quality assurance and other function (e.g. operations, technical, etc) in pharmaceutical manufacturing environment, supplying to highly regulated markets such as FDA and EMA
• Experience of active pharmaceuticals, tablets, sterile and biotech operations and inhalation products preferred.

Our Manufacturing & Supply Division is committed to be the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create an interdependent global manufacturing network that’s committed to delivering a high quality, reliable supply to customers and patients on time, every time.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

You will have an oversight and management in Facilities Management (FM), Environmental Health & Safety (EHS), Biomedical Engineering (BME), Security/Fire Safety, Emergency Preparedness (EP) and the overall strategic space planning & relocation management including lease management within hospital and externally, in achieving the mission of the hospital and to ensure provision of quality patient care.

Responsibilities:

Resources Management

1. Develop and implement a strategic manpower program to achieve customer expectations and business goals.

2. Plan and implement staff development.

3. Ensures staff skills keep pace with changing technology and customer expectations.

4. Create and maintain a work environment conducive for staff to work in and customers to receive excellent service.

5. Conduct interim and annual evaluation and assessment of reports to position.

6. Manage HODs of FM, EHS, BME.

Operational Management

1. Manage the promotion and development of existing and/or new services in areas of responsibility.

2. Responsible for proper discharge of Policy and Procedures.

3. Maintain an updated copy of Policy and Procedure Manual in each area of responsibility and ensure that policies and procedures are relevant to legal and regulatory guidelines and organizational directions.

4. Effect continuous improvement of services, programs and delivery systems (in areas of quality, productivity and performance standards, including monitoring of key performance indicators and reviewing feedback on FM, EHS & BME and services).

5. Responsible for dissemination and ensuring the corporate vision and mission is understood by all staff and translated into operational goals and objectives.

6. Conduct internal training and informational sessions for benefit of staff.

7. Complete annual Departmental Review to report on overall programs and movement.

8. Maintain and Update Business Continuity Management, ISO Programs of the department and ensuring compliance with MOH HCSA licensing requirement.

9. Management Representative and Risk Management Team Lead: To assist Chair of ISO Core Committee to oversee the EMS & OSH framework. Ensure that the respective standards in EMS & OSH are efficiently supporting the overarching EMS & OSH frameworks and organizational needs and requirements. Present the respective system to management, authorities, certification bodies and other third parties during audits, reviews and other verification processes.

Strategic Space Planning and Relocation Management (including leasing):

1. To achieve on efficient space optimization within the hospital through reviewing the space needs of departments and users requirements. Planning and working directly with users to relocate offices and where possible to support vertical and horizontal hospital/wards expansion plans.

2. Sourcing of office spaces externally and to negotiate best value rental rates and leasing terms with potential landlords.

Financial Management

1. Responsible for the financial and budgetary aspects of Departments providing services.

2. Ensure adequate resources are provided for programmes commensurate to performance and expectations.

3. Evaluate financial performance of existing services and operations.

4. Manage expenses of existing operations.

External Control

1. Maintain positive relations with external organizations to ensure Hospital programs and services reflect industry requirements.

2. Participate in Emergency Planning and play a key role during times of emergency.

3. Assist COO in the Emergency Preparedness Committee to assist in the spearheading of hospital's emergency preparedness programme and activities.

Requirements:

1. Degree or Masters with minimum 10 years’ experience in Healthcare/Hospital Operations

2. Good knowledge in both front-end and back-end support services.

3. Demonstrate critical thinking abilities and strong problem solving skill.

4. Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.

5. Good relation management skills with the ability to influence decision making.

6. Strong people management skills, proactive and service orientated.

A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Responsibilities:

• Lead and oversee all operational aspects of hotel & facility operations.
• Develop and implement strategies to optimize operational efficiency and customer satisfaction.
• Manage a team of operations staff and provide guidance and support.
• Ensure smooth and efficient facility operations, maintenance, and security.
• Collaborate with internal departments and external stakeholders to ensure seamless operations.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Develop and maintain strong relationships with customers, vendors, and suppliers.
• Ensure compliance with safety regulations and industry standards.

Requirements:

• Degree or Diploma in Business Administration or equivalent.
• At least 6 - 8 years of operational experience from hospitality industry.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to gs1@talenttradersg.com.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 5 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

Working at XT

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

Company Profile

XT.COM Exchange was established in 2018 and registered in Seychelles. Its operating headquarters is located in Dubai. It has operation centers in Tokyo, Dubai, Seoul and other countries and regions, and its business covers the world.

XT.COM is a comprehensive trading platform that supports 100+ high-quality currencies and 300 trading pairs. It has a rich variety of transactions such as currency transactions, leveraged transactions, OTC transactions, contract transactions, and credit card purchases. Provide users with the safest, most efficient and professional digital asset investment services.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

●Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

●Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

●Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

●Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

●Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

●Experience in and understanding of blockchain trading business a plus

Working at XT

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

●International work environment and flat organisation

● Great career development opportunities in a growing company

Reporting to the General Manager, the Director of Operations will lead to formulate and manage the delivery of strategic goals and initiatives of the Club.

Job Responsibilities include, but are not limited to the following:

• Responsible for managing and operating the following departments: Maintenance and Facilities, Security and Housekeeping.
• Oversee Capital projects and developments, ensuring timely completion of each project.
• Ensure risk assessment and protocols for Workplace Health, Safety and Emergency are followed.
• Lead in business continuity planning and management, including contingency and crisis management and sustainability programming.
• Developing and implementing operational policies, long and short-term planning initiatives in accordance with Club’s objectives
• Establish budgets, forecast, staffing and general operating procedures and monitor cost control procedures.
• Planning, assigning, and evaluating work of staff members, and recommend changes in practices and procedures to increase operating efficiency and expedite workflow.
• Maintain excellent relationship with members by proactively soliciting feedback and attending to members concerns expeditiously.
• To monitor and review the division’s performance throughout the year and to accomplish the relevant KPI’s and to identify and develop solutions to address performance inadequacies, where key financial performance indicators are not in line with the budget or target set.
• Participate in General/Committee meetings as appropriate.
• Any other tasks that may be assigned by the General Manager.

Required Qualifications & Experience:

• Preferably 8 years’ experience in similar capacity in Hospitality Industry.
• Possess excellent communication and interpersonal skills.
• Well-groomed and able to work on weekends and public holidays as required.

Summary

• You will be responsible for generating leads, engaging employers, and collaborating with clients.
• Your main goal is to generate revenue and upsell additional products.

Descriptions

Communication:

• Building and maintaining daily and long-term relationships with vendors, a crucial aspect of the role that directly impacts account growth and retention strategies.
• Coordinating support services globally, demonstrating your ability to manage diverse teams and deliver results globally.
• Conducting regular internal and external business reviews with team members in all regions and with Executive Sponsors.
• Working with internal company resources to achieve business goals, maintain client satisfaction, and ensure that the company's speciality services support client needs while achieving acceptable margins.
• Provide strategic direction, support, and coaching to team members and evaluate their performance while overseeing and resolving employee relations issues.
• Managing a highly skilled team of employees.
• Engaging in all strategic RFQ opportunities.
• Ensuring timely and thorough administration of ISO Compliant corrective processes from defect awareness to corrective action implementation and completion.
• The role will involve 50% client-facing activities.

Financial:

• Ensures that processes and performance are consistent, allowing the company to scale and grow effectively
• Manages costs and revenue to ensure that the assigned account(s) achieve their Earnings before Interest, Depreciation, Taxes and Amortization (EBIDTA) targets
• Ensures global compliance with the collections process to invoice customers correctly and collect payments on time
• Maintains accounts receivable (AR) below a specific percentage per the company's goals.

Requirements

• Proven ability to build and maintain professional relationships.
• Strong leadership skills with experience managing global teams.
• Excellent communication and interpersonal skills.
• Strategic thinker with a focus on operational efficiency.
• Financial acumen with experience managing budgets and revenue.
• Ability to engage in client-facing activities and business development.
• Bachelor’s degree in Business, Logistics, or related field.
• Significant experience in a senior operations role within the logistics industry.

1. People leadership and management Provide inclusive, compassionate and effective leadership for your team by setting clear vision and direction. Develop a culture and environment in which members of staff are encouraged and supported to deliver high- quality services and are supported to innovate and improve services where appropriate. Encourage your team to feel able to raise concerns openly and safely. Promote equality of opportunity in service delivery and employment, ensuring that no person receives less favourable treatment than another on the grounds of gender, marital status, race, religion, creed, colour nationality ethnic or national origin, sexual orientation or disability. Support prompt recruitment by identifying vacancies to the AWP Recruitment Team as soon as they arise, and participate in the selection and effective induction and onboarding of new joiners to the team. Ensure that all team members have a very positive introduction to the team and a well-supported first year. Take responsibility for encouraging people to stay with AWP, ensuring that you are aware whenever a member of your team is considering leaving, seeking to understand their reasons and encouraging them to stay. Ensure that key messages are cascaded in your team and that your team are encouraged to put forward suggestions. Show appreciation to your team when they do good work and support them when they are struggling. Consider the individual needs of team members for a healthy work-life balance and think about how their needs can be supported by providing flexible ways of working. Support all team members to keep their mandatory and statutory training up-to-date and identify the learning and development needs of all team members of the team ensuring that everyone has an up-to-date personal development plan (PDP). Ensure that every team member as at least an hour of supervision (one-to-one meeting) each month, this may include both managerial and clinical supervision. Ensure all team members receive a constructive assessment of their performance each year and set SMART objectives for the coming year. Seek support from the HR Team to tackle any worries regarding matters of discipline, including both conduct and capability concerns, supporting a just and restorative culture. Take prompt action regarding serious concerns and ensure clear plans are in place for problems which are less serious in nature but prove difficult to resolve. Act as a positive role model at all times, encouraging people to feel equal members of the team whilst working within clear frameworks and policies. Promote effective use of bank and agency nursing staff, providing a safe and effective service, complying with regulatory standards. 2. Performance and information management Ensure that you and your team understand all of the agreed key performance indicators for your service, particularly relating to outcomes and essential standards to be met. Ensure that you and your team understand data quality standards and that all the necessary records for your service are maintained and reported. Ensure that you and your team understand all of the clinical and business action plans relevant to your services. Ensure that you and your team understand all of the monitoring, auditing and reporting systems relevant to your services. 3. Service development and planning Actively seek opportunities for improvement for the services which you and your team provide by identifying research evidence and best practice elsewhere, interpreting/translating and facilitating adaptation for AWP. Analyse and interpret data to inform the strategic direction of the services which you and your team provide Ensure multidisciplinary involvement and the use of quality improvement (QI) techniques in service improvement, by negotiating shared solutions, facilitating the resolution of complex or contentious issues and managing any conflict into constructive outcomes. Ensure effective risk identification, analysis, mitigation and management within your services, encouraging all members of your team to be aware of and to manage risks. 4. Governance and policy Ensure that you understand all of the key governance requirements, policies and standards for your services and that these are communicated to your team; make sure your team understand the importance of good governance. Support the development of policies relevant to your services, including your team in this work. 5. Financial and resource management Monitor and exercise appropriate control over the budget(s) for your team, ensuring that both you and your team understand the resources available to support provision of a high quality and cost-effective service. Challenge and manage poor financial management and poor use of any resources. 5.3 Ensure optimum use of people and other resources; particularly though emphasizing use of substantive staffing and effective use of bank and agency staff. Ensure that whenever you authorise expenditure you are thoughtful and careful about whether there could be a more cost-effective solution. Ensure that your use of resources is in accordance with AWP Standing Orders and Standing Financial Instructions. 6. Stakeholder involvement Ensure that you are aware of the many stakeholders to your services (your key stakeholders will include all members of your multi-disciplinary team, other teams, service users, families, carers, local communities, other statutory agencies, other healthcare providers etc) Develop and maintain positive relationships with your key stakeholders, this may include proactive communications to ensure full involvement and engagement in the delivery of services and aims and objectives. Implement and lead effective two-way communications to ensure that the Service areas are responsive to the needs of patients/service users and external pressures.

• Support senior leadership with driving department initiatives, projects, budget adherence
• Taking ownership of department deliverables while ensuring adherence to company and department policies and procedures relating to  AML, Data Governance and Outsourcing
• Managing the client integration process and ensuring the experience is professional and positive for all parties involved.
• Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high quality standard.     
• Manage and own the individual performance of direct and indirect reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Foster a professional environment of encouraging personal and professional development.
• Be part of internal AML framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
• Champion initiatives within your team, encouraging participation, constructive feedback and idea generation from the team members.
• Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

$127,226 - $148,708 per annum plus superannuation Ongoing; Full-time Brisbane Position OverviewReporting to the Executive Director Court and Tribunal Operations (EDCTO) the position of Director Court Operations (DCO) has responsibility for the courts’ registry operations in:•    Brisbane•    Townsville•    Cairns•    Rockhampton•    LismoreThe role also carries responsibility for leadership of national programs and business improvement projects under the direction of the EDCTO.The role of DCO operates within a management team that includes senior operational roles, such as other Directors of Court Operations, as well as business improvement roles focussed on client services, digital services, and court operations. As a member of the Court & Tribunal Services Leadership Team, the DCO works collaboratively to ensure service excellence in all locations and to identify and implement further court-wide service improvements.   Key duties In accordance with the courts’ strategic and operational plans and national service streams, lead and manage multi-disciplinary teams delivering a range of…

Click here to view more detail / apply for EL 2 - Director Court Operations - Queensland

This growth-oriented position will have the primary responsibility of providing the full range of fund administration services to real estate clients. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:

• Oversee a team providing a full range of fund accounting/administration services to real estate funds clients and help to manage the day-to-day operations.
• Preparation and Review of Net Asset Value calculation and reportings. 
• Coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations
• Maintain a working knowledge of current accounting principles and developing solutions for issues
• Preparation and review of financial statements and footnotes for audit purpose
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Involved in new funds on-boarding process
• Primary contact to client on daily operational, issue discussion and any other request
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Ensure teams adhere to controls and processes/procedures for the purpose of NAV computation
• Ensure that all client deliverables are on time and meet set quality standards
• Perform other duties as assigned and incidental to the work described above