Total 2 Contract Quality Assurance Specialist job vacancies in Petaling Jaya

Job Responsibilities:

• Outbound call to save customer from churning from Company network.
• Provide accurate, efficient and quality service that exceeds our customers’ expectations.
• Submit daily feedback on saved to immediate supervisor.
• Adhere to escalation procedures of handling customer request & enquiry at all times.
• Maintain a high degree of responsibility towards customer confidentiality.
• Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Customer Service or equivalent.
• Required spoken language(s): English, Malay, Mandarin (an advantage)

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

WHAT WILL YOU DO?

• Plan, direct, coordinate, and review the work plan for junior staffs; assign work activities, review, and evaluate work products, methods, and procedures; meet with staffs to identify and resolve problems.
• Coordinate office activities and operations throughout the company to secure efficiency and maintain compliance to company policies.
• Assume management responsibility for assigned responsibilities to the admin & facilities division including purchasing, budgeting, accounting, personnel, information technology, and administrative support programs and services.
• Manage and participate in the development and implementation of department goals, objectives, policies, and priorities for assigned programs; recommend and administer policies and procedures.
• Focal point for all travel related inquiries including processing all travel requests (review and approve) in Concur system and provide advises to travel requestors according to policies and procedures.
• Identify recommendations for updates to the travel management processes based on practical application of business practices and feedback from stakeholders.
• Liaise with taxi and the preferred rental car company for incoming visitors.

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WHO ARE YOU?

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Finance / Accountancy / Banking, Business Studies / Administration / Management, Secretarial, Hospitality / Tourism / Hotel Management
• Preferably at least 5 years of related working experience.
• Good communication skills in English, Malay language for both spoken and written.
• Preferably Non-Executive specializing in Administrative / Clerical or equivalent.
• Minimum 5 years of office management skill and basic accounting principles.
• Administrative/Corporate travel coordinator experience preferred.
• Ability to work a fast-paced environment, anticipate and respond to changing situations.
• Must have the ability and maturity to manage highly sensitive and confidential information.
• Excellent knowledge of MS Office and computer knowledge / skills.
• Good command of both written and spoken English.
• Good communication and interpersonal skills.

WHY KONICA MINOLTA?

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.
• We are providing product and softskill training.
• Attractive remuneration package and high earning potential .
• 2 months of fixed bonus with an additional of 4% EPF contribution from Employer.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!