Total 69 Project Manager job vacancies in Transportation / Logistics category in Malaysia

Supply Chain Warehouse & Distribution Sydney Permanent / Full Time Newly created role with a growing consultancy Working with some of Australia's largest business Great culture and numeration The Company A newly created opportunity has become available for a seasoned supply chain professional looking to join a boutique specialist agency assisting some of Australia’s largest brands in FMCG, retail, and consumer products, as well as machinery and equipment. This extremely impressive agency is on the lookout for a resilient Supply Chain professional who has a previous track record in executing transformation projects across large operations.     The Role For the right candidate, the responsibilities will include but won't be limited to: Work on executing multiple projects for a variety of clients across their Warehousing, Distribution, and Manufacturing. Projects may include system implementation, transformation projects such as automation, greenfield site step ups, etc. Provide consistent communication and education to all clients on progression of project. Regular…

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JOB SUMMARY

Provide SAP configuration setup solution to optimize its functionality and align it with the specific business processes and effectively supports their operations requirement. This include defining organizational structures, specifying master data, setting up transactional data processes, and configuring system behavior.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work with project core team members to develop solution for new processes or enhance existing processes to increase it’s efficiency and allow Jabil to stay in front of our competition from a supply chain management standpoint.

Forge successful relationships with the stakeholders and provide value based strategic assessment of current state follow with solution recommendation.

Actively engage with project team members to identify and understand pain points and deliver an effective lean solution.

Interfaces with the functional business teams and IT to conceptualize and assist in building valuable solutions.

Document, test and deploy solution and training documentation.

Establish metrics for evaluating successful process implementation.

Coordinate with users to address their concerns to ensure successful deployment.

Develop and implement an effective dashboard or metric pack for executive review at appropriate aggregation level using the most appropriate tool.

Facilitates communication as appropriate to all stakeholders including escalating issues to next level of management level.

Track, drive and communicate all changes and enhancements.

Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

Comply, follow, and enforce all procedures within the company security policy.

May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

Creative, inventive and innovative

Advance PC skill with high proficiency in Microsoft office suite

A self starter with the ability to work intuitively and with minimal supervision

Strong problem solving, analytic, negotiation, project management and people skills

Ability to deal effectively with different functional personnel to drive results.

Ability to define problems, collect data, establish facts, summarize information and draw valid conclusions.

Ability to effectively present information and respond to questions from stakeholders

Knowledge and exposure in Lean Six Sigma will be beneficial.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree required.

Experience in SAP modules, with a focus on SD, MM, FI, and PP preferred.

Minimum of 5 years’ experience in a supply chain operation or in supply chain solutions

3 x Project Director
Apply now Job no: 534334 Work type: Temporary full-time Location: Armidale, Dubbo, Newcastle, Singleton, Sydney, Tamworth Categories: Program Management, Project Management, Senior Executive


Opportunity to join a team of pre-eminent industry leaders helping NSW transition to a cleaner future. Lead societal changing energy infrastructure projects.
3 x Project Directors

Priority leadership roles managing significant energy infrastructure projects in NSW
Opportunity to shape the environmental, economic and social landscape of NSW
Band 1 Director: $239,483 - $263,586 incl of super

The Opportunity
EnergyCo NSW is currently seeking to appoint 3 x Project Directors to deliver on priority Government projects. These roles are responsible for supporting the Executive Director, Projects in leading and directing the successful coordination and delivery of mega infrastructure projects consisting of:

... Click here to view more detail / apply for 3 x Project Director

Job Description:

1. Pick up and drop off staff/workers in a safe and timely manner
2. Adhering to assigned routes and time schedules.
3. Maintain and upkeep the vehicle in good and clean condition.
4. Other ad-hoc duties when needed.

Requirement:

1. Possess a Singapore Class 3 & Class 4 driving license as you will be driving a minibus.
2. Time management, punctuality and good attendance.
3. Independent organized with positive work attitude and good team player

Location: Teban Gardens West Region

Key Responsibilities:

• Manage the daily technical & operations matters of our fleet in accordance with corporate policies & procedures, local and international statutory rules & regulations.
• Implement and maintain a safe, environmental friendly, dependable and cost effective standard in accordance with corporate policies and procedures.
• Oversee technical, operational and docking related matters. Ensure statutory certification, condition of class, regular surveys and inspections are completed within scheduled dates.
• Establish consistent, professional and efficient service delivery standards at all times.
• Maintain stringent cost control of operating budget including financial reporting and preparing of vessels’ annual budgets.

Requirements:

• Holding Chief Engineers Certificate of Competency.
• Sailing experience on MAN B&W ME type engines as Chief Engineer or 1st Assistant Engineer on LPG, Ethylene / Ethane Vessels.
• No shore experience required.
• Ability to travel at short notice and manage 24/7 on call lifestyle.
• Ability to develop, improve and implement safe, and cost effective technical vessel management processes.
• An in-depth knowledge of the rules and regulations governing vessels’ management.
• Committed and responsible in meeting deadlines with excellent time management skills.
• Independent, outcome driven, organized and resourceful.
• Strong team orientation and has the ability to manage cross-functional relationships in a dynamic and fast-paced environment.

Our client based in Truganina is global logistics and supply chain company that operates both freight management and contract logistics. They offer a broad range of end-to-end, customized solutions in supply chain logistics, air, ocean, ground and finished vehicle transport worldwide
Whilst the site operations run a 24/5, they are currently seeking a Permanent Full-Time Day Shift Transport Manager to join their team. If you have experience as Transport Manager or Transport Supervisor this may be the role for you!
Key Responsibilities:

Lead a team of fleet controllers, local drivers, and subcontractors, ensuring adherence to policies and standards.
Provide guidance and support to optimise performance.
Manage all transport operations, including resource allocation and route planning, to meet service agreements and customer needs.
Ensure fleet maintenance and safety compliance.
Develop and maintain relationships with subcontractors, ensuring service level adherence.
Ensure compliance with industry regulations and safety standards. Conduct audits to address safety and compliance issues.
Establish KPIs to measure driver performance and transportation efficiency.
Analyze data for operational improvements and ensure it is all entered into Computer Transport Systems
Address operational challenges promptly, resolving conflicts and mitigating issues.
Responsible for transportation spend and contributing to profit objectives, implement cost-saving measures without compromising quality.
Facilitate communication and collaboration among teams for seamless operations.
Drive continuous improvement initiatives, identifying areas for enhancement and implementing best practices. Collaborate with process improvement teams as needed.
Run daily reports for stakeholders within the business

About you:

Previous Transport Manager experience is a must - 5 years experience
Management experience - ideally in a large team environment
3PL Warehouse Experience
Proficiency in transport management systems and route optimisation tools
Advanced computer skills - knowledge in MS Office/WMS/ERP systems would be ideal
Sound analytical and problem-solving skills
Budgeting and cost management skills.
Current Valid LF Forklift License
Current Victorian (or Australian Equivalent) Drivers License
Good communication skills (reading and writing)
Must be available to work 5 days a week

How To Apply Click the Apply Now button and follow the Application Process through or alternatively please email me directly on Matthew.Miranda@Programmed.com.au . To be considered for this role you must provide one of the following Australian Proof of Right to Work Documents; (Australian Birth Certificate, current Australian Passport or current Unlimited Work Rights Visa) Please note all applications will be treated as private and confidential and only shortlisted candidates will be notified. If you are a short-listed candidate you must complete your Programmed Induction Documents prior to your interview. If successful, you will need to complete a pre-employment medical and pre-employment police check



Please click here to apply.

Overview:

This position is based in Singapore Hub to support the Distribution & Transportation for Singapore Manufactured products to Distribution Center in the USA, Europe and to all the Asia Pacific countries. In addition, responsible for the Distribution & Transportation for USPA, EHQ & UKPA products that are shipped to Singapore Hub for redistribution to all the Asia Pacific countries.

How You’ll Make an Impact:

• Manage a very large Distribution Center and serving APAC region, a large geographic region.
• Handles very complex projects and problems where analysis of situations, systems, policies or data requires an in-depth evaluation of causal factors and consultation with senior management.
• Monitor transport carrier reliability, quality and cost metrics.
• Initiates and develops policies, metrics and procedures to lead, improve and manage the distribution management functions.
• Assist in the development of overall distribution strategy and provide input to senior management regarding overall distribution strategy.
• Provide leadership in the design, development and execution of new Distribution Centers as required.
• Assure proper import/export documentation and compliance with Company policies and legal requirements.
• Resolve complaints and issues following Company policies, processes and procedures.
• Maintain metrics and analyze data to assess performance and recommends improvements.
• Prepare detailed analysis and reports for upper management.
• Function as the Distribution Center’s spokesperson with both internal and external personnel.
• Drive site ERP system user population education and training and system improvements through collaboration with IT.
• Generate process and quality improvement initiatives to lower costs and improve operating efficiency as approved by senior management.
• Lead the Singapore direct team whose primary focus is to partner with the Singapore Customer Care team and the Supply Chain Planning team in the delivery of excellent customer service through order fulfillment to the Singapore direct customers, as well as the channel partners.
• Provide leadership to the organization from a warehouse operation, Finance, Transportation and Import/ Export perspective, including reverse logistics, ensuring that Bio-Rad has the appropriate structure and required systems in place to meet the increased demand of the function.
• Partner with 3rd Party Logistics Providers in the areas of Internal and domestic transportation, Import & Export and packing materials, facility maintenance of the Distribution Center.
• Interact with peers within Supply Chain community from the USA, Europe and all the Asia Pacific countries and be engaged to the Commercial & Functional Leaders.

What You Bring:

While this list of qualifications may help an employee to succeed in this position, capable candidates may have a wide range of backgrounds or skills. If you have experience that aligns with the responsibilities of this role, we encourage you to apply.

• Bachelor’s degree in business or in materials related field such as logistics, materials management or Supply Chain management. MBA or equivalent preferred.
• Minimum 10 years manufacturing and distribution experience of closely related functions with experience operating in a GMP and/or FDA regulated warehouse environment.
• At least 10 years of people leadership and management experience.
• Excellent leadership, influencing and communication skills.
• Experience developing subordinate managers and building high performance teams across multi-departmental organizations.
• Knowledge in managing poison and control drugs products.
• Advanced understanding of financial principles related to budgeting, variance and gross margin management, setting innovative performance metrics and standards.
• Full knowledge and implementation of LEAN, GMP manufacturing, Six Sigma, 5S and other quality concepts and systems.
• Experience in setting up distribution data in ERP systems and strong PC skills including Word, Excel, PowerPoint, etc.
• GDP-MDS as well as Cold-Chain experience in the fields of Life Science & Clinical Diagnostics.
• Managing of Hazardous Substances certified / AVA / NEA Knowledge will be advantage.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, flexible benefits, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

1. Job scope: arrange all deliveries and warehouse stock keeping.

2. Requirements:

Familar with fresh produce storage , stacking and delivery requirements.

Overtime is required in night and public holidays.

Need to do shifting.

Have knowledge of truck maintenance.

Can operater forklift and reachtruck. Experienced in lorry driving.

3. Responsible and good communication skills.

About ALPS

ALPS was set up in 2018 as part of Ministry of Health’s (MOH) strategic thrust in delivering value-based supply chain solutions to public healthcare.

As the public healthcare supply chain agency, we design and execute a national level end-to-end supply chain blueprint in partnership with 27 Public Healthcare Institutions (PHIs) in Singapore.

Our employees are key to our excellence – the heartbeat in sustaining our mission, developing new capabilities and re-engineering processes to future-proof Singapore’s healthcare supply chain landscape – making it more sustainable and resilient.

An exciting career awaits you at ALPS. Join us to embark on a meaning career that brings value and impact to the population. Apply now if that sounds like something you would like to be a part of.

About the Role:

As Manager/Senior Manager, you will be part of ALPS Supply Chain Team that supports the logistic/distribution of pharmaceutical products, medical supplies and consumables for the Public Healthcare Institutions. You will be involved in the day-to-day coordination to ensure that supplies are provided efficiently to the hospital:

Key Responsibilities:

• Responsible to Daily Operations including inbound, outbound, inventory and return with partners
• Oversee inventory management (Cycle Count ,Stock Count, Damage, Expiry, Rotation, Safety Stock)
• Efficient in identifying, resolving, and finding the root cause of discrepancies and other related inventory errors
• To report and investigate on all discrepancies between system and partners' WMS ensuring all Root causes and CAPA are submitted timely
• Propose continuous improvements plans to mitigate discrepancy errors
• Conduct performance review with vendors and suppliers
• Work with industry partners to ensure systems are in place to deliver timely order processing, fulfillment and inventory management, with necessary compliance to Public Healthcare regulatory requirements
• Any other ad-hoc tasks assigned by management

Requirements:

• Diploma or Degree in Supply chain with min. 5 years of relevant experience
• Prior experience in Warehouse Operations, Material planning and Inventory management will be an added advantage
• Good interpersonal and communication skill
• Ability to multitask and work under tight timeline
• Meticulous and strong attention for details
• IT Savvy and familiar with SAP, MS Excel and etc

Benefits:

• Good exposure and career opportunities
• Continuous Training, Learning and Development
• An opportunity to be part of a growing Company

Please include the following information in your resume for speedier processing.

• Current salary
• Expected salary
• Reason for leaving each company
• Date of availability or notice period

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your information to potential hiring managers for their consideration. All information will be treated with highest confidentiality.

We regret to inform that only-shortlisted candidates would be notified.

We wish you all the best in your career search.

About ALPS

ALPS - a subsidiary of SingHealth, was set up in 2018 as part of Ministry of Health’s (MOH) strategic thrust in delivering value-based supply chain solutions to public healthcare.

As the public healthcare supply chain agency, we design and execute a national level end-to-end supply chain blueprint in partnership with 27 Public Healthcare Institutions (PHIs) in Singapore.

Our employees are key to our excellence – the heartbeat in sustaining our mission, developing new capabilities and re-engineering processes to future-proof Singapore’s healthcare supply chain landscape – making it more sustainable and resilient.

An exciting career awaits you at ALPS. Join us to embark on a meaning career that brings value and impact to the population. Apply now if that sounds like something you would like to be a part of.

About The Role

Assistant Manager/Manager-Supply Chain Operation is tasked with organizing, monitoring, and optimizing the distribution of goods to their appropriate destinations. They play a crucial role in managing the entire order cycle, enhancing business development, and ensuring sustainability and customer satisfaction. Here are the key responsibilities and requirements:

Key Responsibilities

• Develop and implement strategic plans to enhance productivity, quality, and efficiency within the supply chain.
• Collaborate closely with other departments to integrate supply chain processes with overall business operations.
• Maintain inventory records and monitor stock levels.
• Implement efficient inventory control practices to balance availability and minimize excess stock.
• Proactively identify potential risks in the supply chain and address them promptly.
• Develop strategies to mitigate disruptions and ensure continuity.
• Liaise with suppliers and stakeholders and resolve any issues or complaints related to logistics promptly.
• Maintain accurate records related to compliance efforts.
• Identify and mitigate risks related to non-compliance.
• Maintain metrics, analyse data, and implement improvements.
• Supervise, coach, and train warehouse workforce.

Requirements

• Degree in logistics, supply chain management, business administration, or a related field is often preferred.
• Min. 2 years in supervisory role and demontrated ability to lead team effectively
• Strong analytical, risk assessment and problem solving skill
• Proficiency in managing inventory levels, tracking stock, and optimizing storage.

Benefits

• Competitive paid-leave entitlements including family care leave
• Performance bonus and AWS payments
• Annual salary increment
• Health insurance and dental coverage
• Training and development opportunities
• Rotation opportunities for career progression
• Maternity Medical Benefit

How to apply

Please include the following information in your resume for speedier processing.

• Current salary
• Expected salary
• Reason for leaving each company
• Date of availability or notice period

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your information to potential hiring managers for their consideration. All information will be treated with highest confidentiality.

We regret to inform that only-shortlisted candidates would be notified and wish you all the best in your career search.

About the company
Our client is a well-established life insurance company with a growing presence globally.

About the job

• Develop strategies for agency, bancassurance, and partnership distribution channels to meet business objectives
• Review and recommend strategiesto increase growth across the various distribution channels
• Develop, implement, and execute annual business and strategic plans
• Identify trends and business performance gaps
• Work closely with business units (Head of Agency, Bancassurance partners, Chief Distribution Officer, etc.) to drive business growth

Skills and experience required

• At least 5 years of distribution strategy/corporate planning experience in the insurance industry
• You should possess the ability to identify business gaps
• In order to succeed, you should be resourceful, possess excellent interpersonal skills, and the ability to work with stakeholders across all levels

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

The S.E.A. Distribution Centre (DC) Manager is responsible for all Finished Goods Distribution Centre and RMA Hub Operations in the S.E.A. Region. This includes driving operations excellence across a diverse DC network.

Key Requirements

• This role requires superior collaboration skills and will be a key measure of success
• Demonstrated experience in a leadership role i.e. managing warehouse operations.
• Extensive people management & organisation skills. Proven leadership and negotiating skills.
• Working experience in ERP platforms
• Experience in operations excellence roles such as lean management programs, process automation or six sigma environments.
• Ability to maintain and develop relationships across teams, such as Product Planning, Order Management and 3PL Logistics suppliers.
• Self-starter with a can work attitude and ability to work on their own initiative.
• Experience in Service Parts would be well regarded but not essential.
• Strong analytical and communication skills.

Description

- Responsibility for operational cost management by ensuring that per unit cost and cost reductions targets are met.

- Continuous Improvement initiatives are identified to drive scalability and flexibility.

- Work closely with our 3PL partner management team to build process/systems roadmap, and infrastructure investment that enhances customer experience.

- Drive process standardisation across sites to determine and implement the highest operating standards. Benchmarking DC practices within industry and across industries to refresh our solutions approach.

- Ensure quarterly, monthly and weekly performance reviews are in place for all sites supported by management and operational reporting.

- Hold thorough reviews in advance of every new product launch and other key events such as Quarter end and Black Friday to ensure sufficient receiving, storage, pick/pack capacity is in place.

- Hold regular readiness reviews for the yearly NPI and promotional peaks to ensure staffing, shift patterns, space, layout and equipment are sufficient. Develop contingency plans to support business in case of performance issues.

- Manage and develop talent with functional skill sets, redundancy and succession planning.

- Work cross functionally with the Supply Chain and 3PL to ensure compliance to contract and supply chain re-engineering initiatives.

- Integration with other business units in Logistics, particularly the Inbound and Outbound BU's, to ensure one comprehensive end to end supply chain solution.

Education & Experience
Bachelor Degree in Logistics or Supply Chain

NDF AG-Design are currently looking to recruit an experienced and qualified Supply & Distribution Manager to join their team in Narromine.

The successful candidate will need to undertake and possess:

- Review existing distribution policies and plans.
- Oversee execution of distribution policies/plans.
- Ensure records are kept of all purchases.
- Monitor storage strategies of goods.
- Negotiating contracts and rates with suppliers for the best price and delivery times to clients.
- Use online systems to track all stock movements
- Re-ordering with suppliers, at optimal times.
- Liaising with Suppliers, Agents and Clients.
- Overseeing bookings and purchase orders.
- Meeting client’s requirements and working under pressure for urgent orders


Skills & Abilities

· Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
· Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
· Commerciality: ability to apply knowledge in a practical, commercial manner.
· Teamwork: willingness to assist and support others as required and get on with team members.
· Time management/organization: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

· Fork Lift licence (essential)
· Car licence (desirable)

Salary range is $70,000 - $85,000pa super commensurate with experience.
Fulltime Position available

Applications open 22 April 2024 and close 22 May 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted.

Our Booker Retail Partners site in Hemel Hempstead is a 170,000 sq ft, modern, multi-temperature food service site serving Londis, Premier, Budgens and One Stop stores around the London area.

We are recruiting to join our Transport Team at our Booker Retail Partner site. In this position, you will support the site management team in the efficient and cost effective management of the Transport operations.

This role is on rotating shifts working on a 2 weekly pattern:

- Week 1: 6am - 2pm

- Week 2: 2pm - 10pm

The objective of the role is to ensure that our large, fast-moving Transport operation runs smoothly and efficiently, by achieving optimum service levels across all contracts whilst working to specific KPIs.

The transport team manager will manage vehicle breakdowns whilst ensuring that the impact to the retailer is kept to a minimum. You will also be responsible for analysing Tacho-graph infringement report and go through infringement with drivers as well as liaising with the Warehouse Operation to ensure timely loading and departure of loads.

Management of ensuring legal compliance with all transport legislation and in particular Driver’s hours and maintenance of the Fleet so that it is available when required for servicing and MOT’s and Defect Management of the Fleet is also a requirement of the role.

Throughout this role, you will be responsible for managing up to 70 members of the Transport department whether they be drivers or clerks.

• Commitment and ability to work under pressure
• Excellent people management skills and the ability to develop self and others
• Demonstrates high levels of initiative, focus and commitment and flexibility
• Experience of applying a working knowledge of relevant legislation, e.g. Health & Safety, Employment Law, Discrimination etc.
• A good understanding of Transport Legislation and the impact of non-compliance to protect the company Operator Licence
• A good understanding of multi temperature warehouse / transport procedures and compliance
• Ability to effectively plan labour and resource to deliver operational requirements to a timely manner whilst meeting agreed KPI’s and Service Levels
• Effective team worker and confident and positive communicator
• PC literate in Excel and Word and WMS experience
• CPC qualification.

Due to the nature of the job, you will have knowledge of the transport function within the FMCG distribution industry and have previous working knowledge of the business and operational aspects of supervising a depot transport operation. It is important that you have a strong knowledge of transport legislation

Scope of Position

Manages distribution product for the branch. The distribution manager seeks new distribution services opportunities and cooperates with sales to turn new opportunities into profitable business.

Major Duties and Responsibilities

• Review and support with day-to-day quotations
• Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Attend the weekly branch Sales meeting and facilitate discussions on market updates and trends
• Take an active role in the transition of new business/ updates to existing business.
• Grow department Revenue in line with District budget target and management expectations.
• Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports.
• Manage dept PnL
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
• Assist supervisor and key staff with goal setting and monitoring development.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.