Total 15 Senior Executive Product Executive job vacancies in Petaling Jaya

Your responsibilities:

• Handle full set accounts.
• To handle daily accounting data entries and any other accounting-related matters in a timely manner and adhere to accounting standards.
• Receive and process payments, invoices, reimbursements, bills, and other accounting information.
• Prepare and process electronic transfers and payments.
• Handle filling of all documents related to company finances.
• Prepare statements of accounts and monitor monthly collection and debt recoveries.
• Prepare bank reconciliation and petty cash claims.
• Prepare analysis of accounts.
• Prepare with month-end closing.
• To liaise with the auditors, bankers, tax consultants, company secretaries & etc.
• Perform ad-hoc tasks assigned by superior.

Preferred Skills and Experience:

• At least one year experience in handling full set accounts.
• Computer literate (Mircosoft Excel, WORDS).
• Experience using the AUTOCOUNT Accounting System will be an added advantage.
• Able to work independently and have a positive working attitude.
• Candidates must possess at least a Diploma or Degree in Accounting & Finance minimum of 5 years of related experience.
• Ability to work under pressure with minimal supervision& work in a tight timeline.
• High level of accuracy, integrity, and interpersonal skills. 
• Able to work beyond working hours to meet the statutory deadline submission.

Why You Should Join Us?

1. We offer tremendous rewards! (included Basic, EPF & Socso, profit sharing, Star points reward &, etc)

2. You can enjoy various kinds of leave (Annual Leave, Study Leave, Medical Checkup Leave, Birthday Leave, Stress-Free Leave, Achievement Leave)

3. Age is not an issue. We pay based on your performance. 

4. Comfortable working environment with friendly and helpful colleagues.

5. The standard is 5 days per week.  Of course, if you wish to earn more, you should spend more time at work.  

6. Don’t worry about what to eat for lunch. Many choices are available in the mall downstairs!

7. Plenty of parking space in a contemporary office block. 

8. Free swimming, sauna, and gym facilities.

9. We provide opportunities for career advancement within the company.

10. We offer attractive remuneration to the qualified candidate.

11. WE CELEBRATE EVERYTHING.

Job Qualifications :

- Candidate must possess at least a Degree in Marketing, Advertising, Business or equivalent.
- Minimum of 5 years of experience in brand and marketing roles, with a strong emphasis on strong Social Media & Digital Advertising experience
- Proficiency in MS Office, including Word, PowerPoint and Excel

- Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
- Able to work independently with minimum supervision.
 

Job Responsibilities :

- Proven expertise in strategic, digital, and on-ground marketing.
- In-depth knowledge of digital channels: SEO, SEM, social media, email, and content marketing.
- Track record of successful digital campaigns, demonstrating creativity and brand-building prowess.
- Manage relationships with media outlets and influencers.
- Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Company Description

IMM International is a consulting and publishing company that specializes in serving the insurance industry by distributing insurance marketing-related information to the insurance agencies.

Headquartered in Taiwan, the company has been established for 41 years since 1983. To serve worldwide Chinese insurance advisers, we have set up global service centers in Taiwan, China, and Southeast Asia. Currently, we have 3 branches in Taiwan, 11 branches in Mainland China, and 1 branch in Malaysia.

Our business covers 17 countries and regions around the world. We publish professional insurance and financial planning publications, provide training courses and financial planning certification, organize international insurance conferences, as well as set up international standards and awards for the industry.

我们公司名称为保险行销集团。 我们不销售保险，我们是保险专业资讯的领航员，专门服务保险行业传递行销保险相关资讯的企业。

集团自1983年成立至今已41年了,我们是一家国际性的公司。从台湾出发为服务世界华人保险从业人员,分别在台湾、 东南亚、大陆设立服务据点,目前台湾有3家分公司,中国大陆有11家分公司,马来西亚有1家分公司。

我们的业务遍布全球17个国家和地区,主要经营项目是为金融保险从业人员出版专业书籍和杂志、提供培训课程与财务 规划相关证照,举办国际性的保险行业交流会议、设立国际性的行业标准及荣誉奖项。

Role Description

This is a full-time, on-site role as an Account and Finance Executive located in Petaling Jaya. The Account and Finance Executive will be responsible for overseeing financial operations, preparing financial report and statements, monitoring accounts payable and receivable, implementing financial policies, and maintaining records. Moreover, the candidate must have strong interpersonal skills and possess a strong business acumen.

Responsibilities

· Monthly receivable and payable reports 

· Create ad-hoc reports for various business needs 

· Prepare tax documents and liaise with the auditor and tax firms 

· Manage monthly cash flow budgeting & forecasting

Qualifications

· Bachelor's degree or higher in Finance, Accounting, or a related field

· Minimum 3-5 years of experience in accounting and finance, with a proven track record of success

· Experience with financial software and accounting systems

· Strong analytical skills and attention to detail

· Fluency in Microsoft Office suite (Excel, Word, PowerPoint, etc.)

· Excellent communication and interpersonal skills

· Ability to work independently and in a team environment

· Familiarity with local tax laws and regulations

· Professional accounting certification (e.g. CPA, ACCA, CMA) is a plus 

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Job Qualifications :

- Candidate must possess at least a Degree in Marketing, Advertising, Business or equivalent.
- Minimum of 5 years of experience in brand and marketing roles, with a strong emphasis on strong Social Media & Digital Advertising experience
- Proficiency in MS Office, including Word, PowerPoint and Excel

- Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
- Able to work independently with minimum supervision.
 

Job Responsibilities :

- Proven expertise in strategic, digital, and on-ground marketing.
- In-depth knowledge of digital channels: SEO, SEM, social media, email, and content marketing.
- Track record of successful digital campaigns, demonstrating creativity and brand-building prowess.
- Manage relationships with media outlets and influencers.
- Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Job Qualifications :

- Candidate must possess at least a Degree in Marketing, Advertising, Business or equivalent.
- Minimum of 5 years of experience in brand and marketing roles, with a strong emphasis on strong Social Media & Digital Advertising experience
- Proficiency in MS Office, including Word, PowerPoint and Excel

- Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
- Able to work independently with minimum supervision.
 

Job Responsibilities :

- Proven expertise in strategic, digital, and on-ground marketing.
- In-depth knowledge of digital channels: SEO, SEM, social media, email, and content marketing.
- Track record of successful digital campaigns, demonstrating creativity and brand-building prowess.
- Manage relationships with media outlets and influencers.
- Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Job Qualifications :

- Candidate must possess at least a Degree in Marketing, Advertising, Business or equivalent.
- Minimum of 5 years of experience in brand and marketing roles, with a strong emphasis on strong Social Media & Digital Advertising experience
- Proficiency in MS Office, including Word, PowerPoint and Excel

- Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
- Able to work independently with minimum supervision.
 

Job Responsibilities :

- Proven expertise in strategic, digital, and on-ground marketing.
- In-depth knowledge of digital channels: SEO, SEM, social media, email, and content marketing.
- Track record of successful digital campaigns, demonstrating creativity and brand-building prowess.
- Manage relationships with media outlets and influencers.
- Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

您的責任：

• 處理全套賬目。
• 及時處理日常會計資料輸入和任何其他會計相關事宜並遵守會計準則。
• 接收和處理付款、發票、報銷、帳單和其他會計資訊。
• 準備和處理電子轉帳和付款。
• 處理與公司財務相關的所有文件的填寫。
• 準備帳目報表並監控每月的收款和債務回收。
• 準備銀行往來調節表和小額現金索賠。
• 準備帳戶分析。
• 準備月底結帳。
• 與審計師、銀行家、稅務顧問、公司秘書等聯絡。
• 執行上級指派的臨時任務。

首選技能和經驗：

• 至少一年處理全套帳戶的經驗。
• 懂計算機（Mircosoft Excel、WORDS）。
• 使用 AUTOCOUNT 會計系統的經驗將是一個額外的優勢。
• 能夠獨立工作，有積極的工作態度。
• 候選人必須至少擁有會計和金融文憑或學位以及至少 5 年相關經驗。
• 能夠在壓力下以最少的監督工作並在緊迫的時間內工作。
• 高水準的準確性、完整性和人際溝通能力。
• 能夠在工作時間之外工作以在法定截止日期前提交。

為什麼你應該加入我們？

1.我們提供豐厚的獎勵！ （包括基本、EPF 和 Socso、利潤分享、Star 積分獎勵等）

2.可享有多種休假（年假、進修假、體檢假、生日假、無憂假、成就假）

3.年齡不是問題。我們根據您的表現支付報酬。

4. 工作環境舒適，同事友善、樂於助人。

5.標準為每週5天。當然，如果你想賺更多的錢，你應該花更多的時間在工作上。

6.不用擔心午餐吃什麼。樓下的商場有很多選擇！

7. 現代辦公大樓內有充足的停車位。

8.免費游泳、三溫暖、健身設施。

9. 我們提供公司內部職涯發展的機會。

10.我們為合格的候選人提供有吸引力的薪酬。

11.我們慶祝一切。

Roles Summary / Purpose
The Pre-Sales Senior Executive is responsible for driving the business expansion of our products and solutions company across Malaysia. Responsible in pre-sales products and solutions providing for maintaining existing clients while also spearheading corporate business development initiatives.  The person will work closely with the sales team to achieve sales targets and maximize sales exposure in all business sectors. With a focus on promoting our products, executing sales plans, and identifying new business opportunities, this role is instrumental in enhancing our market presence and driving revenue growth.

Duties & Responsibilities:

• Assist and support the sales cycle/management in business expansion efforts.
• Work closely with sales team members to promote our products and solutions and execute sales plans, including sourcing new business opportunities. 
• Advising prospects / customers on the best technical specification that suit their requirements, include integration testing, customization of products/ solutions and root cause analysis of any issues.
• Deliver business presentations to internal and external stakeholders to enhance awareness, presence, and understanding of our products.
• Assist in new channel development and conduct market and competitor research to stay informed and ahead of the competition.
• Drive new solution business development aligned with the company's product portfolio.  Regularly provide training to internal staff, partners and end-users on the products and technology functionality, usability, limitation, and capability.
• Facilitate integration between printer/solution products with existing systems.
• Track and monitor successful case sales performance, assisting in achieving department targets.
• Build and maintain a potential customer/key decision-maker/leads management system with IT support.
• Provide support for corporate/government events and other corporate activities.
• Collaborate with the marketing team to provide sales tools, marketing materials, etc., to facilitate better market expansion and brand awareness for our products.
• Follow up on leads, especially those requiring pre-sales technical support, through joint visits with the sales team.
• Demonstrate in-depth product and solution knowledge regarding features, benefits, and applications.
• Identify targeted sales approaches tailored to the specific needs and preferences of customers for designated products/services.
• Coordinate with the Product Marketing department and customers for new product requisitions.
• Respond to client needs and complaints regarding products and services in a timely and professional manner to ensure their commitment to the company's business.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in pre-sales, sales, or business development roles within the hardware/ document solutions industry, preferably with printers and label machines
• Strong understanding of commercial business development strategies and sales techniques.
• Excellent communication, presentation, and negotiation skills.
• Ability to work collaboratively with cross-functional teams and external stakeholders.
• Analytical mindset with the ability to conduct market research and analyze sales performance data.
• Proactive and results-oriented with a drive to achieve and exceed sales targets.
• Proficiency in Microsoft Office Suite and CRM software.
• Familiarity with IT systems integration and solutions selling is a plus.
• Ability to travel extensively.

Perks & Benefits

• Employee equity
• Central location
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

• Position: Freight Forwarding Export Administration Executive.
• Salary: RM 3000-4000.
• Work location: Kelana Jaya, SS7, Petaling Jaya.

About the company
This company is an established and respected international freight forwarder in Malaysia, providing total logistic and complete inter-modal transportation system with a vast network worldwide. Due to their ever increasing business volume, they are currently seeking to appoint capable candidates to assume the role of Export Freight Forwarding Administrator within their busy operations team. The position will be based at their business operations head office at Kelana Jaya in Petaling Jaya. 
This is an excellent opportunity to work with a well established organization in international logistics industry. Previous experience in logistics or shipping industry will be ideally suitable although those without the relevant experience but with positive right work attitude will be duly considered.
Role & Responsibilities
This is a fast-paced role and applicant will need a high degree of accuracy and details and an ability to coordinate and multi-task.
The logistics professional functions as an interface between international and domestics service providers and the broader business.
The role will see you responsible for the execution of freight movements for exports ocean/sea freight shipments. As the Export Freight Administrator, you will be responsible for end to end export coordination to include handling export inquiries, confirming information with your clients and service providers, preparing/lodging all export documentation, ensuring all information is accurately recorded in Cargowise (system) and raising relevant invoices (charges). Your lines of duties will include collating export document, bookings with shipping lines, organizing movement of cargo, client invoicing, etc. The role will encompass the following responsibilities:
*Manage the necessary documentation for the efficient and legal execution of import and export activities.
*Consolidation preparation.
*Update in the computer systems with manifesting data in accordance with shipper's instructions
*Input data into the EDI management system.
*Check and verify Bill of Lading/invoice print.
*Resolve cargo reporting discrepancies with Customs department.
*Collaborating with the Accounting team to resolve discrepancies with Operations invoicing matters.
*Maintenance of cargo security and appropriate records.
*Provide documentation,reporting and quotations to customers.
*Play a key role in customer implementation,development and retention,actively managing own customer accounts,providing quality customer service.
*Build and maintain strong, professional working relationships with customers to support development of new and additional business streams.
Candidate Requirements
We are looking for applicants who are energetic, enthusiastic and pro-active driven person (Malaysian female) to apply for this role.
Candidates with the following qualification and experience will be considered:
-Tertiary qualifications (Degree or Diploma level) in Logistics, International Freight Forwarding or relevant disciplines; or equivalent commercial experience .
-Minimum 3 years' industry experience in Freight forwarding /Supply Chain & Logistics;those without the logistics experience but with the right work attitude and genuine passion and interest will be duly considered.
-Strong communication skills,both verbal and written English.
-Intermediate level skills with MS Office suite and electronic systems such as Cargowise-EDI.
-Proven track record related to customer service role in previous employment will be advantageous.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively,candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

角色摘要/目的
售前高階主管負責推動我們的產品和解決方案公司在馬來西亞各地的業務擴張。負責售前產品和解決方案，以維持現有客戶，同時領導公司業務發展計畫。該人員將與銷售團隊密切合作，以實現銷售目標並最大限度地提高所有業務部門的銷售曝光。該職位的重點是推廣我們的產品、執行銷售計劃和發現新的商機，對於增強我們的市場影響力和推動收入成長至關重要。

職責與責任：

• 協助並支援業務擴展工作中的銷售週期/管理。
• 與銷售團隊成員密切合作，推廣我們的產品和解決方案並執行銷售計劃，包括尋找新的商機。
• 為潛在客戶/客戶提供適合其要求的最佳技術規範的建議，包括整合測試、產品/解決方案的客製化以及任何問題的根本原因分析。
• 向內部和外部利害關係人提供業務演示，以提高對我們產品的認識、存在和理解。
• 協助新通路開發並進行市場和競爭對手研究，以保持資訊靈通並在競爭中處於領先地位。
• 推動與公司產品組合一致的新解決方案業務開發。定期向內部員工、合作夥伴和最終用戶提供有關產品和技術功能、可用性、限制和能力的培訓。
• 促進印表機/解決方案產品與現有系統之間的整合。
• 追蹤並監控成功案例的銷售業績，協助實現部門目標。
• 在 IT 支援下建立和維護潛在客戶/關鍵決策者/潛在客戶管理系統。
• 為企業/政府活動和其他企業活動提供支援。
• 與行銷團隊合作，提供銷售工具、行銷材料等，以促進我們的產品更好的市場拓展和品牌知名度。
• 透過與銷售團隊的共同拜訪來跟進線索，特別是那些需要售前技術支援的線索。
• 展示有關功能、優勢和應用的深入產品和解決方案知識。
• 確定適合客戶對指定產品/服務的特定需求和偏好的有針對性的銷售方法。
• 與產品行銷部門和客戶協調新產品需求。
• 及時、專業地回應客戶對產品和服務的需求和投訴，以確保他們對公司業務的承諾。

要求

• 工商管理、行銷或相關領域學士學位。
• 在硬體/文件解決方案產業（尤其是印表機和標籤機）擁有豐富的售前、銷售或業務開發經驗
• 對商業業務發展策略和銷售技巧有深入的了解。
• 優秀的溝通、演示和談判技巧。
• 能夠與跨職能團隊和外部利害關係人合作。
• 具備分析思考能力，能夠進行市場研究分析銷售績效資料。
• 積極主動、以結果為導向，努力實現並超越銷售目標。
• 熟練使用 Microsoft Office 套件和 CRM 軟體。
• 熟悉 IT 系統整合和解決方案銷售者優先。
• 具有廣泛出差的能力。

津貼和福利

• 員工股權
• 中心位置
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action. 

Responsibilities: 

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports. 
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules. 
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards. 
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement. 
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process. 
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes. 
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process. 
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction.
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization. 
  • Show interest in the customer and their business/industry
• Effective Communicator
  • Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
  • Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
  • Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
  • Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
  • Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
  • Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
  • Contribute to QBO.
  • Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.