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Management and coordination of all resources in the account to deliver proactive account management services according to SOW and SLA
Post Contract signature focal point for business, contract and technical escalations
Monitor and manage ongoing Break/Fix Support, Supplies, silent devices, Assets tracking, device usage reporting, oversees and manage 3rd party on-site delivery resources (OSA) for assigned accounts
Overall delivery cost management and optimization
Improve and maintain account profitability and ensure regular Account P&L review using CARD
Resolve all billing issues and ensure On time invoicing
Process contract change orders and amendments
Manage IMAC (Install/Move/Add/Change/Delete, trade ins, & whole unit exchanges ) for devices less than 10 units
Plan, schedule and lead quarterly account review meetings with the customer that include usage reporting and recommendations as well as contract performance updates.
Monitor and manage End of Term and End of Lease activities to avoid Embedded Lease Variance and Usage Past Maturity( UPM )
Lead contract renewals and extensions
Lead the MPS implementation including D&D activities with respect to Transition.
Key contact in the handover of the solution design and knowledge transfer from the SC to the project team.
Hold transition Kick-Off Meetings, internally and with the Customer.
Act as a SPOC for all transition, implementation activities and deployment escalations
Develop and document detailed work plans including MoC materials
Organize resources and authorize work
Manage scope, cost, schedule, quality and risk
Provides detail project progress reviews (Steering Committee Review, Project Dashboards, Deployment Progress Trackers) with internal and external stakeholders/management.
Monitor and report progress against the project plans through final acceptance and sign-off
Manages Change Orders during Deal implementation
Maintains all project documentation and files
Accountable for speedy/quality deployment
Transitions to CM after full customer acceptance/sign off
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