Total 11 Fresh/Entry Level Medical Officer job vacancies in Kuala Lumpur

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

工作職責：

• 透過即時聊天、電話和電子郵件處理客戶的一般查詢、投訴、評論和回饋
• 為客戶提供準確的資訊和專業的幫助。
• 準確、及時地回應所有客戶的請求。
• 記錄呼叫中心流程和常見問題解答，並致力於持續流程改善。
• 管理回饋或投訴並與後端支援聯繫以解決問題
• 追蹤和記錄客戶數據和服務問題
• 在客戶服務和準確資訊方面超越客戶的期望
• 團隊合作以實現所需的 KPI 要素

工作要求：

• 必須至少擁有任何領域的證書、文憑或學士學位（鼓勵應屆畢業生申請）
• 能夠從事早班工作。
• 良好的傾聽、人際互動、組織能力與客戶服務導向
• 適應力、主動性和抗壓性
• 注重細節和準確性
• 具有以服務為導向的心態和良好的電話禮儀
• 良好的馬來語/英語口頭和書面溝通能力
• 有動力、有動力、充滿活力的職業道德
• 溝通能力強，提供客戶諮詢和準確指導的能力。
• 積極的服務態度、專業、耐心、友善和對客戶的參與

津貼和福利

• 醫療補助
• 每月通話獎勵
• 年度績效獎金
• 每月出席獎勵 RM200

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

JOB DESCRIPTIONS

1) To call and follow up with customers on their outstanding payments.

2) To negotiate favourable payment arrangements for settlement of account outstanding.

3) To assist customers with any existing disputes to enable them to make full settlements.

4) To handle basic administrative functions.

5) To handle ad hoc assignments.

REQUIREMENTS

Candidate must possess at least an SPM qualification.
Computer literate.
Good communication and negotiation skills in Bahasa Malaysia and/or English.
A result-oriented person who is able to work under pressure and long hours to achieve target.
Having experience in customer service, collection or related industry is an added advantage.
Comprehensive training will be provided to the successful candidates.
Malaysian citizens only.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

工作介紹

1) 致電並跟進客戶的未付款項。

2) 協商有利的付款安排以解決未清帳款。

3) 協助客戶解決任何現有爭議，使他們能夠得到充分解決。

4）處理基本的行政職能。

5) 處理臨時任務。

要求

候選人必須至少擁有 SPM 資格。
計算機知識。
良好的馬來語和/或英語溝通和談判能力。
一個以結果為導向的人，能夠在壓力下和長時間工作以實現目標。
擁有客戶服務、收款或相關行業經驗是一個額外優勢。
將為成功的候選人提供全面的培訓。
僅限馬來西亞公民。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化

Job Description:

• Answer & follow up retail travel agents’ inquiries on our full range of travel products.
• Confirm bookings and issue invoices
• Document sorting & filing
• Other duties as assigned by Supervisor or Manager

Requirements:

• Must be authorized to work in Malaysia
• Experience not necessary as on-job training will be provided
• Must work on full time at night shifts: 5 days per week; 9pm to 6am / 12am to 9am (8 hours plus 1-hour break)
• Basic computer knowledge & excellent phone manner
• Fluent in spoken English and Cantonese/Mandarin.

Perks & Benefits

• Competitive salary, negotiable depending on qualifications and/or experience. After 3-month probation, salary will be adjusted according to performance.
• Night-shift allowance MYR1000/month)
• 1-month year-end bonus
• Performance bonus
• Paid vacation & public holidays
• Medical insurance
• Staff travel discount
• On job training
• Casual dress code

Responsibilities:

• Coordinate patient care at the Clinic or at outpatient facilities.
• Administer medication to patients based on doctor's prescription.
• Observe and manage patients condition and progress.
• Update and document medical care given to patients.
• Communicate with doctors about patients progress and condition throughout treatment.
• Operate medical equipment with care and professionalism.
• Help patients meet their needs be it physically, emotionally, mentally, and cognitively.

Requirements:

• Fresh graduate and whom to apply
• Possess at least a Bachelor's Degree or another diploma from a nursing program.
• Valid nursing license.
• Good knowledge of nursing care methods and procedures.
• In-depth knowledge of health and safety guidelines and procedures (sanitation, decontamination etc.) and willingness to follow them at all times.
• A team player with outstanding communication and interpersonal skills.
• Responsible and compassionate.
• Excellent organizational and multi-tasking skills.
• Patient with exceptional problem-solving skills.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

Responsibilities:

• Abide by company policies, Departmental SOP, and WI.
• To ensure all results generated are Reliable and accurate.
• To ensure a safe and comfortable working environment.
• Perform diagnostic procedures assigned to the nurse department.
• Respond and assist the team during clinical emergencies ( medical and non-medical).
• Report directly to physicians any life-threatening abnormalities
• Provide health education to patients when needed.
• Handling all procedure requests by the clinical information system.
• Ensure all the equipment is well handled and maintained.
• Percepting and mentoring junior staff nurses.
• Participate in the health screening event arranged by the marketing team.
• Perform monthly nurse department stock checks.
• Assist in the preparation of regularly scheduled reports.
• Ensure all the related documents are well recorded and filled. Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Maintain contact lists.
• Book travel arrangements.
• Submit and reconcile expense reports.
• Act as the point of contact for internal and external clients.
• Liaise with executive and senior marketing to handle requests and queries from managers.
• Attend internal and external training assigned by the management.

Requirements:

• Proven experience as an administrative assistant, virtual assistant, or office admin assistant.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong written and verbal communication skills.
• Possess at least a Diploma in Business Administration or relevant field; additional qualification as a Clinic assistant.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

職責：

• 遵守公司政策、部門 SOP 和 WI。
• 確保產生的所有結果可靠且準確。
• 確保安全、舒適的工作環境。
• 執行分配給護士部門的診斷程序。
• 在臨床緊急情況（醫療和非醫療）期間回應並協助團隊。
• 直接向醫生報告任何危及生命的異常情況
• 必要時對患者進行健康教育。
• 處理臨床資訊系統的所有程序請求。
• 確保所有設備得到妥善處理和維護。
• 感知和指導初級護士。
• 參加行銷團隊安排的健康檢查活動。
• 每月進行護士部庫存檢查。
• 協助準備定期報告。
• 確保所有相關文件均已妥善記錄並填寫。開發和維護歸檔系統。
• 更新和維護辦公室政策和程序。
• 維護聯絡人清單。
• 預訂旅行安排。
• 提交並核對費用報告。
• 充當內部和外部客戶的聯絡點。
• 與主管和高級行銷人員聯絡，處理經理的請求和詢問。
• 參加管理層安排的內部和外部培訓。

要求：

• 擁有豐富擔任行政助理、虛擬助理或辦公室管理助理的經驗。
• 了解辦公室管理系統和程序。
• 印表機和傳真機等辦公設備的使用知識。
• MS Office 中的 Excel（特別是 MS Excel 和 MS PowerPoint）。
• 良好的時間管理技能和決定工作優先順序的能力。
• 注重細節和解決問題的能力。
• 較強的書面和口頭溝通能力。
• 至少擁有工商管理或相關領域的文憑；作為臨床助理的額外資格。

津貼和福利

• 員工股權
• 佣金和獎金
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 個人發展機會

職責：

• 協調診所或門診設施的患者護理。
• 根據醫生的處方給患者用藥。
• 觀察和管理患者的狀況和進展。
• 更新並記錄為患者提供的醫療護理。
• 在整個治療過程中與醫生溝通患者的進展和狀況。
• 小心且專業地操作醫療設備。
• 幫助患者滿足身體、情緒、精神和認知的需求。

要求：

• 應屆畢業生與申請對象
• 至少擁有護理課程的學士學位或其他文憑。
• 有效的護士執照。
• 熟悉護理方法和程序。
• 深入了解健康和安全準則和程序（衛生、淨化等）並願意始終遵循它們。
• 具有出色的溝通和人際交往能力的團隊合作者。
• 有責任心且富有同情心。
• 出色的組織能力和多任務處理能力。
• 具有出色的解決問題能力的耐心。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）