Total 76 Full-time Marketing job vacancies in Customer Service category in Malaysia

Job Description:Become a part of the Royal Canin team as a Customer Marketing Manager. Join an entrepreneurial brand made by passionate people who create tailored nutrition that helps cats and dogs live their healthiest lives, all while building your own fulfilling and purpose-led career. Reporting to the PSRO Customer Marketing Lead, you?ll be focused on developing strategic growth plans and deploying brand growth initiatives for Royal Canin within our key PSR Customers. As our strategic key accounts in Pet Speciality Retail become more complex and sophisticated, this role will integrate within all customer marketing functions across their veterinary and retail divisions to facilitate and execute an agreed marketing plan whilst driving new and creative demand projects between our two businesses.   What are we looking for?Minimum 3 years? experience in marketing, ideally in a similar or transferrable industry. Experience in Customer/Shopper Marketing PreferredAbility to apply problem solving and process improvement techniques and coordinate multiple projects simultaneously.Analytical experience? Click here to view more detail / apply for Customer Marketing Manager

About the role:
The Customer Marketing & CX Lead will focus on developing and championing a deep understanding of our customers and their drivers owning and optimising customer engagement, adoption and retention initiatives, and partnering with our product, implementation and customer success teams to drive a superior end-to-end customer experience for the Education & Work Pathways segment.
Reporting to the Head of Marketing, CX & Corporate Communications, this is an exciting role for an energetic, customer obsessed and results-driven marketer that will provide the right candidate an opportunity to be part of an amazing next stage of growth for ReadyTech.
You are a confident and proactive self-starter with a passion for learning, problem solving, and making data-driven decisions. Youre always accountable for your actions, you never give up, and you strive to find the best outcomes identifying solutions rather than dwelling on problems.
... Click here to view more detail / apply for Customer Marketing & CX Lead

• Minimum 2 years’ experience in shipping industry.
• Background in marketing and/or account servicing.
• Excellent communication, negotiation, and interpersonal skills.

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manage role, Global Customer engagement.

Summary: The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationships with the world’s biggest Container Shipping companies at HQ and Regional HQ levels.

As an Asst Mgr, you provide support and jointly responsible for management of customers’ business requirements to strengthen partnerships and grow business opportunities. Travel is expected to be once per quarter.

This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a good communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to: Senior Mgr, Global Customer Engagement

Role and Responsibilities:

Customers

• Assistant Account Manager for 2-3 corporate customers ensuring growth in support from our key customers.
• Account maintenance, including updating tariff teams on BAF, OOG/DG quotations checklist and service level agreements.
• Strategize with the account manager on tender preparation: Sharing the customer intel internally & working with the reporting manager in giving strategic advice to LM’s in achieving tender objectives.
• Account performance monitoring ensuring that (i) is loading as forecasted (ii) space is allocated accordingly (iii) no service failures.
• Business development to ensure that the GCE account team is the first point of contact for new requirements or areas of development. The customer contact point, managerial and team lead levels.
• Engage frequently with the customer equipment teams for ad-hoc repo requirements and secure support.
• Slot purchase, buy from customers and ensuring that the best rate is secured setting the base for potential swop opportunities.
• Assist in maintaining customer intel such as org charts, volumes outsourced and general market information.

Processes & Systems

• Ensuring that commercial processes are reviewed regularly and updated.
• Best practices of contract administration are shared amongst regional hubs.

Requirements:

• Bachelor’s degree in any field.
• Minimum 2 years’ experience in shipping industry.
• Background in marketing and/or account servicing.
• Ability to work under tight deadlines & keen interest in learning.
• Willing to attend frequent dinner appointments.
• Excellent proficiency in Microsoft Office suite of programs.
• Excellent communication, negotiation, and interpersonal skills.
• Has good writing skills (e.g. to prepare visit reports after customer visit).
• Ability to speak Mandarin is a plus as this cand has to work with Chinese clients and converse in Mandarin.

Selling pts:

1. The co is the biggest common carrier and public shipping line in the world
2. The co is a well known and global MNC in the shipping industry
3. The co offers job rotation opportunities. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions in future, the co has offered such rotation possibilities.
4. The co allows WFH 1 day per week

To apply, pl send your cv in word doc to resume@cap-cg.com. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:
CAP Consulting (EA license: 14C7175)
Caroline Poh (EA Registration: R1105649)
Date ad is posted - 9 April 2024

• Min 5 to 10 years of global marketing/ key account management and building relationships exp with shipping MNCs with global footprint
• Shipping/logistics industry exp is required
• Possess strong persuasion and negotiation skills. Has excellent interpersonal and communication skills

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manage or Manager role, Global Customer engagement/ Marketing.

Summary: The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationship with the world’s biggest Container Shipping companies at HQ and Regional HQ levels. As a Senior Manager or Manager, you will be responsible for managing and projecting customers’ business requirement in order to generate growth, partnership and other business opportunities.

This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a strong communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to: Head of Global Customer Engagement

Location: Singapore

Role and Responsibilities:

Customers

• Global Account Manager for 2-3 corporate customers in the shipping industry;
• For a senior mgr, you will manage a team of 2-3 pax whom might be fellow account managers and/or Asst Account Managers; For a manager, no people management responsibility is required
• For accounts that you and your team are managing, you are to strategize, define and implement growth in volume and revenue on a global basis;
• Building multilevel relationship and rapport with key customers globally; going deeper, wider and higher into the customers organisation. This is to develop the customer intimacy that is needed to put ourselves in a more competitive position;
• Be up to speed on knowing your customers’ strategies and develop plans/deals to align ourselves to their needs;
• Measure, track and analyze key account metrics;
• Persuade and influence regional marketing teams and business units to ensure proper management and implementation of strategies for your respective customers;
• All round understanding of the market, the global products offer by customer and competitor; and
• Work closely with other Global Account Managers, Business Unit Directors, Trade Departments & Senior Management.

Processes & Systems

• Ensuring that commercial processes are reviewed regularly and updated; and
• Best practices of contract administration are shared amongst regional hubs.

Requirements:

• Minimum Bachelor degree with at least 5 to 10 years of global marketing/ key account management exp gained in the shipping/ logistics industry. (For a Mgr role, min 5 years of relevant experience is required. For a Senior Mgr- min 10 years of relevant experience is required)
• Experience in key account management /marketing and building relationships with MNCs in the shipping sector with global footprint is essential
• Shipping/ logistics industry exp is required
• Able to travel overseas (regionally/globally) as part of business requirements. The travel is estimated to be about 30% but this may vary.
• Analytical and Inquisitive mindset;
• Able to develop relationship independently at different levels of a customer organisation;
• Strong persuasion and negotiation skills;
• Good interpersonal and communication skills;
• Goal-oriented, organized team player;
• Detailed and meticulous and strong problem solving skills;
• Proficient in all Microsoft Office applications; and
• Proficiency in the English language, both verbal and written.
• Added proficiency in Mandarin is a huge plus as the role may liaise with Chinese customers in Chinese.

Selling pts:

1. The co is the biggest common carrier and public shipping line in the world
2. The co is a well known and global MNC in the shipping industry
3. The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co has offered such opportunities to candidates.
4. The co allows WFH 1 day per week

To apply, pl send your cv in word doc to resume@cap-cg.com. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 9 April 2024

This role involves continual optimization of customer touchpoints, improvement in customer experience and delivery of best in class initiatives under the Affluent and HNW loyalty programmes.

Responsibilities
- To execute initiatives that strengthens the Affluent and HNW Loyalty Programmes
- Optimize customer experience across the different touchpoints
- Optimize effectiveness of communications, both digitally and non-digitally, to drive customer lifetime value by increasing the recency, frequency and value of interactions with customers
- Develop high quality customer communication based on data to develop insights and incremental customer loyalty
- Work with Technology Team to develop best in class capabilities to effectively connect with our customers across all stages in their customer journey via the customer app
- Support the Wealth Centre Manager in day to day operations
- Collaboration with enterprise-wide stakeholders in delivering outcomes to drive the HNW business

Requirements
- Strong experience in engagement roles, preferably consumer or partner marketing experience in financial institution / insurance industry
- Experience in managing High-Net-Worth Segment would be an added advantage
- Experience in developing targeted customer communications, including development of creative briefs, conceptualizing creative concepts and managing creative agency
- Good foresight in selecting partners to collaborate with to drive optimal outcome
- Self-starter with sense of urgency, ability to work without close supervision and positive attitude
- Strong communication and interpersonal skills to work with people at all levels and influence people from diverse cultural background

• Minimum 2 years’ experience in shipping industry.
• Background in marketing and/or account servicing.
• Excellent communication, negotiation, and interpersonal skills.

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manage role, Global Customer engagement.

Summary: The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationships with the world’s biggest Container Shipping companies at HQ and Regional HQ levels.

As an Asst Mgr, you provide support and jointly responsible for management of customers’ business requirements to strengthen partnerships and grow business opportunities.

This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a good communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to: Senior Mgr, Global Customer Engagement

Role and Responsibilities:

Customers

• Assistant Account Manager for 2-3 corporate customers ensuring growth in support from our key customers.
• Account maintenance, including updating tariff teams on BAF, OOG/DG quotations checklist and service level agreements.
• Strategize with the account manager on tender preparation: Sharing the customer intel internally & working with the reporting manager in giving strategic advice to LM’s in achieving tender objectives.
• Account performance monitoring ensuring that (i) is loading as forecasted (ii) space is allocated accordingly (iii) no service failures.
• Business development to ensure that the GCE account team is the first point of contact for new requirements or areas of development. The customer contact point, managerial and team lead levels.
• Engage frequently with the customer equipment teams for ad-hoc repo requirements and secure support.
• Slot purchase, buy from customers and ensuring that the best rate is secured setting the base for potential swop opportunities.
• Assist in maintaining customer intel such as org charts, volumes outsourced and general market information.

Processes & Systems

• Ensuring that commercial processes are reviewed regularly and updated.
• Best practices of contract administration are shared amongst regional hubs.

Requirements:

• Bachelor’s degree in any field.
• Minimum 2 years’ experience in shipping industry.
• Background in marketing and/or account servicing.
• Ability to work under tight deadlines & keen interest in learning.
• Willing to attend frequent dinner appointments.
• Excellent proficiency in Microsoft Office suite of programs.
• Excellent communication, negotiation, and interpersonal skills.

Selling pts:

1. The co is the biggest common carrier and public shipping line in the world
2. The co is a well known and global MNC in the shipping industry
3. The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co can offer such possibilities.
4. The co allows WFH 1 day per week

To apply, pl send your cv in word doc to resume@cap-cg.com. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:
CAP Consulting (EA license: 14C7175)
Caroline Poh (EA Registration: R1105649)
Date ad is posted - 5 April 2024

The incumbent is responsible to provide marketing support and experience in video editting is preferred.

• Marketing skills such as (simple video editting) Capcut and Canva is preferred
• Creativity for content creation
• Good language skills
• Other general administrative ad hoc duties assigned
• Having a simple portfolio will be preferred

Working days: 3 days (Weekdays), 10am-6pm [Commit for atleast 2 to 3 months]

$10-$12 per hour

Nearest mrt: Raffles Place/Telok Ayer/Tanjong pagar

Only shortlisted candidates will be replied. Please text 90052966 with your resume~ We welcome students !!!

Job Description & Requirements

Responsibilities:

• To provide technical services and support of hardware and software issues on desktop, servers involving application installation, setup and maintenance of clinical devices
• Network and security troubleshooting
• Handle investigation of IT technical issues raised by users
• Coordinate with Project Lead on field visits and other technical matters
• Escalate service issues that cannot be completed within agreed service levels or timeline
• Communicate with users as required, in keeping users informed of incident progress.

Requirements:

• Possess Diploma in any relevant Information Technology / Computer Science field
• Candidates with min 2 years of experience working in the IT field will be an added advantage
• Diagnosis skills of technical issues
• This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.
• Good interpersonal skills and team player
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast moving environment
• Candidates must be able to commit for rotating shift pattern and comfortable to work in hospital environment.

Job Responsibilities

- Counter services such as offline sales, appointment scheduling, cashier, registration and other ad-hoc tasks assigned by the Management
- Prepare engaging social media content which includes video and photo shooting and editing
- Manage online & offline advertisement and sales campaigns on various e-commerce platforms such as social medias and editorials.

Requirements:

- Minimum Diploma in Marketing with at least 1 years' of experience in sales, preferably in beauty line (Entry level candidates are also welcome to apply)
- Familiar with Microsoft Office with knowledge in Photo & Video editing skills
- Familiar with Canva, Inshot or other photo and video editing software
- Professional, fun & dynamic
- Excellent interpersonal, negotiation and communication skills
- Proactive and self-motivated
- Positive mindset with a can-do attitude
- Must be Chinese, must be able to write in English and Chinese.

- Must work from 1000 - 2000, 6 days off per month.

Position Summary

1. Review each sales processes including contract, PO(Purchase Order), supply projection, invoice, inventory, and other sales tasks and provide guidance to relevant sales team to make them comply with these processes.
2. Aggregate monthly performances of each year and month and analyze the gap between the actual and the target to share the results with the sales team and set their new targets.
3. Check the validity of the marketing budget and adjust the budget expenditure of each sales departments.
4. Improve the accuracy of supply projection and optimize the logistics process.

Role and Responsibilities

1. [Process review] Perform work processes such as contract, PO(Purchase order), supply projection, invoice, inventory, etc. and operate the system; if other issues that have not been defined arise, analyze the differences from the defined processes.

2. [Process compliance check] Produce documents for explaining the work processes to the sales force and check for abnormalities in each sales activity.

3. [Target setting and performance aggregation] Consolidate annual and monthly targets for sales indices of each sales team such as contracts, PO(Purchase order), supply projections, invoices and inventories, and calculate the gap between the actual and the target.

4. [Marketing expenses validity check] Analyze the requests for approval on sales promotion expenses and check their basic items.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways

• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions

• Normally receives little instruction on day-to-day work and receives general instructions on new assignments

• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

#Li-SAVINA #Li-Midsenior

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description

For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for their customers.

Your Impact

• Single point of customer relationship accountability.

• Responsible for orchestration of all Signature deliverables, experience and renewal

• Delivery of some Signature engagements including: Success Path, Success Path Review, and Release Readiness.

• Primary focus is on improving Customer Health using Customer Success Score and other indicators to communicate actionable recommendations on Adoption, Engagement, and Technical Health.

• Deep customer intimacy with relevant industry knowledge.

• Executive and decision-maker relationship building.

• Possesses basic knowledge of customer’s tech stack and relevant Salesforce certifications.

• Collaborate with the customer account team in order to help customers achieve their objectives and identify growth opportunities with sales executive.

Preferred Qualifications & Skills

• Minimum of 6 years work experience in one or more of the following: Customer Success, SaaS platform use or project leadership, Technology Consulting, and Technology Solutions Development.

• Strong knowledge of Salesforce product and platform features, capabilities, and use cases.

• Salesforce product certifications are strongly desired (Marketing Cloud Specialist, Marketing Cloud Account Engagement Specialist, Data Cloud Consultant, Commerce Cloud, Salesforce AI Associate, and any other relevant Salesforce certifications).

• Able to articulate the importance and value of Governance to Business and IT executives.

• Ability to prioritize, multitask, and engage dynamically with customers.

• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features.

• Ability to analyze customer’s usage data and health indicators to identify opportunities for improvement and translate into actionable recommendations with a path for success.

Note: This is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $128,300 to $217,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

Position Summary

Be responsible for end-to-end integrated marketing communication (IMC) campaigns on e-Commerce platforms (Shopee, Lazada, Tiki), from planning to reporting. Measure & report performance and access against goals (ROI & KPIs) with proposed plan.
Lead relevant marketing agencies to ensure excellent planning, execution, performance and timeline. Work with partners and platforms to identify opportunities for business growth and maintaining positive relationships.

Role and Responsibilities

• Understand customer behaviour via data analysis to implement appropriate action plans to enhance user experience (UX).
• Give recommendations for sales team based on data-driven insight to accelerate performance of related channels or platforms.
• Work with partners and platforms to identify opportunities for business growth and maintaining positive relationships.
• Collaborate with platforms & agencies to improve Operation Excellence in terms of related execution along with liquidation.

Skills and Qualifications

• Develops professional expertise by complying with company policies and procedures

• Works on problems of moderate scope where analyzing situations or data requires a review on various factors

• Exercises judgment within defined procedures and practices to determine appropriate action

• Normally receives general instructions on routine work with detailed instructions on new projects or assignments

• Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Job Description:

The Customer Experience Marketing Specialist for Select Health is responsible for supporting personalized member experience to drive retention and lifetime value. This remote/hybrid role delivers impact for consumers and the organization using data-driven Next Best Action (NBA) strategies in collaboration with the CX Manager and key contributors across multiple departments including Marketing, Analytics, Product/Sales, Service, and Clinical.

The Customer Experience Marketing Specialist is responsible for supporting member experience across the consumer lifecycle to drive retention and lifetime value using data-driven, 1:1 personalized Next Best Action (NBA) strategies that deliver impact for consumers and the organization.

• Facilitate NBA strategy development and execution that prioritizes and streamlines specific personalized journeys that include omnichannel NBAs and frictionless digital connections enabled through modularized content design and marketing technologies. 
• Develop marketing and testing strategies for omnichannel marketing NBAs across targeted members and monitors live campaigns (evergreen, promotional, and test) and optimize as needed.  
• Work collaboratively and independently as part of a cross-functional, remote team using agile workflow to drive completion of NBAs from discovery and feasibility through execution and measurement.
• Partners with UX, Copywriting, MarTech owners, Consumer Insights and Market Intelligence, and Automation specialists to ensure accurate and timely implementation of campaigns within Salesforce and other channels (email, direct mail, SMS, paid digital channels, outbound/inbound phone calls, websites, incentives, etc.) with quality checks and accurate tracking.
• Partner with business stakeholders, Analytics, Insights, to optimize end-to-end experiences to recruit new membership, drive better health outcomes, and lower consumer costs.
• Assist the CX Manager to develop and execute a strategic member experience journey that delivers multitouch, personalized guidance on digital and live channels to members from plan selection and onboarding to understanding benefits, finding care, accessing self-service tools and renewal.
• Apply data insights and measurement for strategic audience segmentation, frictionless experience pathways, optimized engagement and maximized conversion rates.
• Employ behavioral perspective to ensure each audience segment is receiving relevant, personalized, and timely messaging and nudges.
• Guide strategic use of marketing and communication channels to support, educate, and motivate members, providers, agents, and internal and external customers.
• Work collaboratively and independently as part of remote cross-functional teams.

Minimum Qualifications

• Bachelor’s degree or demonstrated experience in a related role or field
• Plus:
• Experience with data analysis and platforms to enable personalization strategy
• Strong project management and analytical skills and experience with reporting and data analysis
• Ability to manage multiple projects at the same time in a fast-paced environment
• Must be technically capable, an excellent communicator, have a desire to improve processes, and proven capabilities to build relationships with organizational stakeholders.
• Demonstrated experience in driving behavior change and behavior change marketing campaigns

Preferred Qualifications

• Five of professional experience in a marketing role with focus on customer experience lifecycle management.
• Demonstrated experience using marketing technologies such as automation tools, content management platforms, and digital asset management.
• Familiarity with consumer journeys and experiences related to healthcare or health insurance.

Physical Requirements:

•             
• Interact with others requiring the employee to communicate information.
• Operate computers and other IT equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.                                                                         
•                                                          

Anticipated job posting close date:

03/21/2024

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$32.29 - $50.84

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Min 5 years of global marketing/ key account management and building relationships exp with MNCs with global footprint
• Added shipping/logistics industry exp is very beneficial. But strong global marketing cands without the shipping industry exp will be considered
• Possess strong persuasion and negotiation skills. Has excellent interpersonal and communication skills

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manager/Manager role, Global Customer engagement.

Summary: The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationship with the world’s biggest Container Shipping companies at HQ and Regional HQ levels. As a Senior Manager, you will be responsible for managing and projecting customers’ business requirement in order to generate growth, partnership and other business opportunities.

This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a strong communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to: Head of Global Customer Engagement

Location: Singapore

Role and Responsibilities:

Customers

• Global Account Manager for 2-3 corporate customers in the shipping industry;
• You will manage a team of 2-3 pax whom might be fellow account managers and/or Asst Account Managers;
• For accounts that you and your team are managing, you are to strategize, define and implement growth in volume and revenue on a global basis;
• Building multilevel relationship and rapport with key customers globally; going deeper, wider and higher into the customers organisation. This is to develop the customer intimacy that is needed to put ourselves in a more competitive position;
• Be up to speed on knowing your customers’ strategies and develop plans/deals to align ourselves to their needs;
• Measure, track and analyze key account metrics;
• Persuade and influence regional marketing teams and business units to ensure proper management and implementation of strategies for your respective customers;
• All round understanding of the market, the global products offer by customer and competitor; and
• Work closely with other Global Account Managers, Business Unit Directors, Trade Departments & Senior Management.

Processes & Systems

• Ensuring that commercial processes are reviewed regularly and updated; and
• Best practices of contract administration are shared amongst regional hubs.

Requirements:

• Minimum Bachelor degree with at least 5 years of global marketing/ key account management exp
• Experience in key account management and building relationships with MNCs with global footprint is essential
• Added shipping/logistics industry exp is very beneficial. But strong global marketing cands without the shipping industry exp will also be considered
• Able to travel overseas (regionally/globally) as part of business requirements. The travel is estimated to be about 30% but this may vary.
• Analytical and Inquisitive mindset;
• Able to develop relationship independently at different levels of a customer organisation;
• Strong persuasion and negotiation skills;
• Good interpersonal and communication skills;
• Goal-oriented, organized team player;
• Detailed and meticulous and strong problem solving skills;
• Proficient in all Microsoft Office applications; and
• Proficiency in the English language, both verbal and written.

Selling pts:

1. The co is the biggest common carrier and public shipping line in the world
2. The co is a well known and global MNC in the shipping industry
3. The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co can offer such possibilities.
4. The co allows WFH 1 day per week

To apply, pl send your cv in word doc to resume@cap-cg.com. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 19 March 2024

Job Summary

Giant Eagle is looking for a Sr. Manager of CRM to join the Customer Loyalty, Engagement & Retention team. You will be responsible for the end-to-end customer lifecycle strategy across myPerks, Giant Eagle, GetGo, Pharmacy, Curbside, Gift Cards and all lines of business. This role will lead all CRM strategies and capabilities to engage, retain, and grow our existing base of 4 million households and onboard newly acquired customers.

Job Description

• Experience Required: 7+ Years of Email/CRM, lifecycle strategies, and/or channel management
• Experience Desired: B2C or retail experience preferred
• Experience Required: Leading and managing a team of direct reports and being responsible for their development
• Education Desired: Bachelor’s Degree in Marketing, Business or related field
• Previous experience using CRM tools such as Salesforce, Adobe, Marketo)

Job Responsibilities

• Lead customer lifecycle strategy across 4 million customers across all customer journey opportunities and touchpoints – onboarding, loyalty and retention, customer growth, breadth/frequency/spend growth, non-purchase engagement (profile, digital engagement, referrals), declining and lapsed campaigns, churn models, and more.
• Manage team of 5+ lifecycle channel strategists and owners across email, SMS and push, Catalina receipt capabilities, and direct mail including standalone pieces, seasonal multi-vendor mailers and personalized customer behavior campaigns.
• Lead loyalty customer lifecycle campaigns along with myPerks coalition model enabling customer journeys across gamification, payment engagement, 150+ third party partners, and monetization opportunities.
• Partner with key stakeholders to build and develop strategic plans leveraging CRM/owned channels across the business
• Driving owned channel automation strategy and execution to support campaigns across the customer lifecycle
• With Marketing Operations, monitoring email deliverability, list building and overall channel health
• Manage and develop direct report(s) to execute on campaign strategies, new initiatives, and day-to-day needs.
• Manage the overall owned channel calendar for partnership placements, including aligning with key partners to develop strategic plans for channel monetization
• Partner with the digital creative team to ensure we are leveraging best practices for all asset creation and development
• Implement a cohesive testing plan across workflows, promotional campaigns, and customer journeys to drive conversion optimization and additional learnings
• Lead personalization efforts and roll out a personalization roadmap across owned channels
• Develop, execute, and communicate a long-term lifecycle strategy while also balancing immediate priorities and opportunities.
• Develop targeting, segmentation, and testing strategies for key cohorts/segments across the customer lifecycle. Map customer journey. Partner with analytics and data science to deep dive into insights and past learnings to develop a strategy to support key segments (as well as develop and test new segments) within the lifecycle to drive growth across the business.
• Partner with analytics and data science to establish measurement frameworks to monitor segment growth and trends and establish success metrics that capture the impact of our programs. Understand and communicate program impact on customer lifetime value as well as performance of CRM automated programs. Use test and learn approach to test programs and scale across lines of business. Weekly monitoring of results with monthly/quarterly/yearly report outs and accountability for KPI targets
• Identify lifecycle opportunities and prioritize based on business priority, ROI, and ease of execution to develop lifecycle release plan. Partner with lines of business to understand new features to be integrated into lifecycle communications. Develop briefs and bring always on programs to life through our creative and operations processes. Partner with performance marketing to
  activate paid components to programs.
• Advocate and educate lifecycle marketing across the organization. Effectively communicate across the organization, sharing project updates and results, demonstrating the impact of lifecycle campaigns on the business