KONE Technology and Innovation (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to shape the future of the industry with new technologies and sustainable innovations.
KONE IT is part of the KONE Technology and Innovation (KTI) unit with the mission to power KONE with sustainable information flow. KONE IT also supports KONE in its digital transformation journey by introducing digital cloud-based IT services, artificial intelligence (AI) and automation to support productivity, business growth and technological disruption.
We are now looking for:
Service Management Expert, SMO
to join our Service Management Office (SMO) team in Espoo, Finland. The role of the Service Management Office is to enable the consistent delivery of valued service experiences.
As a Service Management Expert, you will lead the continuous development of global service management practices that enable KONE IT’s mission in the context of a digitally supercharged future. As a key member of the SMO team, you will also be closely collaborating with colleagues and industry experts to reimagine and co-develop the system by which service value is created and realized throughout the service lifecycle.
In this role, you are accountable for successful service management practice adoption and the achievement of timely outcomes, whilst enabling the related activities of the Service Integration team through communication, documentation, and stakeholder engagement.
In this role, you get to:
- Proactively identify, and contribute to realizing, opportunities for optimized service performance and value, through operating model improvements.
- Lead development of global service management practices, working in close collaboration with the Service Integration team, and other stakeholders and experts.
- Collect and consolidate related requirements from global, area and department stakeholders.
- Refine requirements for development and design of service management practices.
- Facilitate prioritization of requirements based on relevant business drivers.
- Design and model changes to practices based on agreed priorities.
- Drive and support practice adoption and compliance across the organization, together with the Service Integration team.
- Understand interdependencies between service management practices and the whole operating model.
- Ensure integrity with the whole operating model by collaborating tightly with other stakeholders to align identified interdependencies.
- Ensure practice documentation on relevant elements (processes, roles, organization, business performance management / KPIs, governance) is well maintained and managed, in close collaboration with the Service Integration team.
- Actively communicate service management practice, including expectations and changes to relevant stakeholders.
- Participate and contribute within the KONE operating model network.
- Engage in effective company-level best practice sharing within own area of expertise.
Skills & expertise we`re looking for:
To succeed in this role, we expect you to have a minimum of 10+ years of broad and practical experience in service-related positions, including 5+ years in a senior service role from which you have proven skills in governance, transformation, and modernization in a global multi-vendor environment. The successful candidate is passionate about improvement and possesses a strong vision for the future of IT. Proficiency in applying and aligning to best practice frameworks and methodologies (such as ITIL, Lean Six Sigma, Scaled Agile and DevOps) is required.
We’d also appreciate you to be/have:
- Substantial experience of ITIL in the context of a DevOps and Agile organization.
- Skilled at communicating with both business stakeholders and technology experts.
- Recent experience of IT modernization
When it comes to ways of working, we hope you enjoy collaboration and have a systematic and proactive approach to problem-solving. You are comfortable with effectively managing multiple priorities in a dynamic environment like ours, together with having a strong customer-focus in everything you do.
What do you get in return?
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and sharing of information and ideas.
We offer our employees a modern work environment and flexible working conditions. Most importantly, we respect our talented employees and offer a supportive global team, and opportunities for professional growth to develop your expertise and career.
Want to join the #PeopleFlow?
Should you have any questions regarding the role, please be in touch with Andrew Haslam who leads the Service Management Office, via email andrew.haslam2@kone.com.
If you think this could be your next inspiring challenge, please submit your application via our Careers-site www.kone.com/jobs latest by 25th of March 2024.
#LI-IT
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers