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We are seeking an experienced Automation Tester proficient in Selenium, Java, and Cucumber to join our team. The ideal candidate will have a strong background in automated testing and a passion for delivering high-quality software solutions.
Qualifications:
Job Responsibilities:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
With the digital tech sector growing at a rapid pace and women significantly underrepresented in the industry, we are determined to inspire and recruit more women into technology and build diverse teams that reflect the clients we serve.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.
As a leading strategic partner to companies around the world, we have leveraged technology to enable business transformation for more than 50 years. We address the entire breadth of business needs, from strategy and design to managing operations. To do this, we draw on deep industry expertise and a command of the fast-evolving fields of cloud, data artificial intelligence, connectivity, software, digital engineering, and platforms.
我們正在尋找一位精通 Selenium、Java 和 Cucumber 且經驗豐富的自動化測試人員加入我們的團隊。理想的候選人將擁有強大的自動化測試背景和對提供高品質軟體解決方案的熱情。
資格:
工作職責:
您的職業生涯對您很重要,對我們也很重要。由於您的目標和需求不斷變化,我們提供可見性、迴旋餘地和支持,幫助您在職業生涯中成長和進步。這種方法主要建立在我們的綜合能力框架、個人發展、培訓和職業管理計劃以及大學創新和以商業為中心的學習課程的基礎上。
我們提倡多元化文化。我們相信,與來自不同背景和觀點的人才合作是一種策略優勢和持續的機會。多樣性豐富了我們的創意解決方案,並為我們的客戶增加了價值。
隨著數位科技產業的快速發展,而女性在該行業的代表性明顯不足,我們決心激勵和招募更多女性進入科技領域,並建立反映我們所服務客戶的多元化團隊。
自我們成立以來,我們的共同價值觀一直是團隊的核心。他們是誠實、大膽、信任、自由、團隊精神、謙虛和有趣。這些價值觀影響我們滿足客戶需求的方式,同時尊重我們開展業務的每個國家的監管要求,以及我們在凱捷內部和合作夥伴中促進道德良好實踐的方式。
凱捷致力於打造一支擁有多元化背景和工作經驗的員工團隊。我們強烈鼓勵女性、退伍軍人和現役軍人申請。
As a leading strategic partner to companies around the world, we have leveraged technology to enable business transformation for more than 50 years. We address the entire breadth of business needs, from strategy and design to managing operations. To do this, we draw on deep industry expertise and a command of the fast-evolving fields of cloud, data artificial intelligence, connectivity, software, digital engineering, and platforms.
LiquidX Studio is a gaming development studio with the goal to produce an open-world AAA game called Pixelmon.
We are based in Singapore and Malaysia with many of our team collaborating remotely from countries like New Zealand, Spain, Indonesia, and Brazil. With large backing from our recently raised funding round, we aim to create an entirely unique experience with immersive gameplay and extensive lore that will wow all gamers.
The Challenge
We are looking for a Lead QA Tester to assess our software & game quality through manual testing. You will be responsible for leading the QA team in finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases, test plans and are passionate about quality, we’d like to meet you. Ultimately, you will ensure that our products, applications and systems work correctly.
What You Can Expect To Work On
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Wise’s Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 80+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done.
As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact.
Here’s how you’ll be contributing to Fraud team:
Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products
Plan and build vision for Fraud operations and the whole domain overall
Help us in partnering with 3rd parties like partner banks, vendors and law enforcement
Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld
Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas
Develop and maintain fraud prevention and ops effectiveness measurement metrics
Grow, mentor and hire Fraud team members
Also, communicating the value and quality to the business and identifying:
Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value
Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible
Build up new expertise and functions to have even greater impact in our team
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Description -
We seek an experienced and motivated Senior Business Intelligence Analyst with strong analytical skills, Power BI and ThoughtSpot expertise, and the ability to thrive in a multi-cultural environment. In addition to individual analytical prowess, this role requires leadership capabilities to guide and lead a team of contract workers. The successful candidate will collaborate closely with onshore teams, ensuring effective communication and successful delivery of BI solutions.
What a Business Intelligence Analyst - Team Lead does at HP:
Team Leadership:
Data Analysis:
Business Intelligence Tools:
Collaboration:
Multicultural Environment:
Problem Solving:
Documentation:
Continuous Improvement:
Individuals who do well in this role at HP, usually possess:
If you are a seasoned professional with a proven track record in business intelligence and leadership, and you thrive in a multicultural setting, we encourage you to apply for this challenging and rewarding opportunity.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
MarketingSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Not SpecifiedRelocation -
Not SpecifiedEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Description -
SEA Lead for ESFM & Trade Marketing Execution manage Extended sales force activities. Building capability of the ESF’s to offer differentiated HP experience to the customers through consultative approach by focusing on the customer value proposition. Creating Policies and strategies for effective management of ESF resources with highest level of productivity in each country. Facilitate support for the country teams to have standardization in entire ESF motion starting from planning, deploying targets, monitoring performance with right sell-out visibility, through dashboarding analytical reports, hiring and grooming of the ESF fleet. Act as a bridge between the HQ and countries to ensure best in class execution on retail trade marketing through standardized systems and processes. Has accountability for results in terms of cost, direction and people management. Calendarization of activities within the given budget and innovative events and activities to have the connect with the right customer segment. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.
Manages and controls activities in multiple countries within Southeast Asia which is part of a larger Greater Asia market. Facilitates coordination with the Trade marketing managers spread across the Southeast Asia region.
What a SEA Lead for ESFM & Trade Marketing Execution does at HP:
Create and manage trade marketing through standardized systems and processes driven through a playbook
Act as a bridge between the category, marketing and country GTM’s
Attract, grow, motivate and maintain the right ESF talent; build a skilled team.
Improve Trade Marketing Communications efficiencies through process, tools and collaboration.
Ensure a world-class Trade Marketing execution, Optimize cost through effective operations and execution quality.
Deliver awareness and demand generation programs that advance category leadership and deliver superior ROI.
Set or lead Trade Marketing strategies, policies, standards and direction across the team.
Contribute to the development and adoption of innovative Marketing principles and ideas across the team.
Contribute as a business leader, advising senior-level management on critical Trade Marketing elements.
Champion and drive adoption of leading-edge Team management and Trade Marketing techniques
Individuals who do well in this role at HP, usually possess:
Degree/Masters in Marketing or Business Management
Minimum 3~5 years of experience in hardcore Trade marketing function in an organization of repute.
Knowledge and experience of best in class extended field force management practices
In-depth understanding of customer journey and related retail elements
Knowledge and experience in related field.
Proven experience of operating in a large high-performance organization.
High levels of tact and diplomacy.
Consultative skills.
Agency and budget management.
Excellent writing, editing and oral communications skills.
Ability to interact with all levels of the company top to bottom, including most senior company management.
Best-in-class presentation and analytical skills
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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Description -
As the Southeast Asia Lead for Retail Transformation Projects, the role will be responsible for working closely with the leadership team in helping drive the key projects to tap the retail potential, bridge gaps in the way of working and driving the implementation of digital technologies and change management practices to enhance the overall customer, partner, and team experience. This pivotal role requires a strategic mindset, advanced subject matter knowledge, and the ability to work with the teams across multiple countries in the Southeast Asia region. focus will be on externally transforming the customer journey, partner experience, effective systems for PSI management and internally eliminating the manual work, enhancing the manpower productivity and fostering innovation within the team to think out of the box in solving complex business problems through a project management approach.
What a SEA Lead for Retail Transformation Projects does at HP:
Lead and manage Retail transformation projects aimed at finding the new growth avenues, removing inefficiencies from the system and improving manpower productivity.
Develop and implement best in class digital technologies for organization wise utilization.
Build the muscle to have best in class digital connect till the last mile to offer superior experience to the partners and customers
Enable real time PSI (Purchase, sales, Inventory) visibility to facilitate informed decision making.
Apply advanced subject matter knowledge to drive the adoption of digital technologies and best change management practices.
Work closely with the Southeast Asia country teams to execute change management projects for partners and help build their capability to win loyalty and brand affinity.
Individuals who do well in this role at HP, usually possess:
Degree/ Masters Marketing, or Business Management.
Minimum 3-5 years of experience in Digital/Trade marketing/Project management function in a reputable organization.
Knowledge and experience of best-in-class technologies and tools
In-depth understanding of the customer journey and related retail elements.
Knowledge and experience in the related field.
Proven experience of operating in a large high-performance organization.
High levels of tact and diplomacy.
Consultative skills.
Agency and budget management.
Excellent writing, editing, and oral communication skills.
Ability to interact with all levels of the company, including senior management.
Best-in-class presentation and analytical skills
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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JD for QA Lead:
Relevant Work experience:
· 3+ years of Games Quality Assurance experience
· 1 - 2 years of proven leadership skills. Experience of leading/ mentoring QA teams
· Functionality testing experience across entire testing lifecycle
· Strong written and verbal communication skills
· Strong knowledge on bug database and test cases execution
· Must have experience in writing and editing test cases.
· Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles
Skill Required:
· Help setup new projects, taking into consideration the logistics of human, hardware, and software resources.
· Act as primary PTW point of contact for client stakeholders.
· Lead and manage cross disciplinarily teams.
· Responsible for test case creation and execution, bug vetting, and overall quality
· Write daily status and end of project reports.
· Escalate issues affecting the project to internal management and/or the client.
JD for Sr QA:
Relevant Work experience:
· 2+ years of Games Quality Assurance experience.
· 1+ year experience mentoring QA teams.
· Functionality testing experience across entire testing lifecycle.
· Strong written and verbal communication skills
· Strong knowledge on bug database and test cases execution
· Must have experience in writing and editing test cases.
· Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles is preferred.
Skill Required:
· Help QA Lead with task allocation and mentoring QA team.
· Act as a secondary PTW point of contact for client stakeholders.
· Help QA Lead with test case creation and execution, bug vetting, and overall quality of the work done by the team.
JD for QA Tester:
Relevant Work experience:
· 6+ months of Games Quality Assurance experience.
· Basic knowledge of manual testing on PC/ Console/ Mobile video games.
· Knowledge on defects reporting and providing feedback to enhance the user experience.
· Experience on executing test cases and usage of tools like TestRail.
Skill Required:
· Ability to work either independently or in a team and with other colleagues, sometimes under pressure to meet deadlines.
· Gaming experience on one or more platforms
· The ability to communicate complex information in a clear and concise manner.
Official account of Jobstore.
Job Title
Site Operations LeadJob Description Summary
Job Description
[Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of this Position in the Job Architecture before finalizing.]
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives
• Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
• Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
• Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required
• Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex.
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
• Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
• Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives
• Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff
• Thoroughly familiar with the management contract and all requirements contained therein
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation
6. Relationship Management
7. Financial Management
IMPORTANT EDUCATION
• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
IMPORTANT EXPERIENCE
• A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required
• Experience in leasing, construction, engineering and all facets of property operation and building management preferred
• Experience with critical system environments desired
• Experience in the development and implementation of programs to drive out cost inefficiencies preferred
• CMMS/Work Order Management experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
• Ability to read and understand construction specifications and blueprints
• Proficient in understanding management agreements and contract language
• Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Skilled in Building Management Systems maintenance and monitoring
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
Official account of Jobstore.
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Role Purpose:
The Country Talent & Excitement Lead will be responsible for building effective relationships within the organization to enable the smooth operation of people practices. The incumbent will provide the full spectrum of talent solutions and services to support the country’s goals and objectives through the development, implementation, and management of Human Resources processes and programs. He/She will also provide leadership, direction and expertise for the full scope of the Human Resources function; which includes employee engagement, employee relations, reward and recognition, talent acquisition, talent development and planning as well as organizational change management for LUXASIA and other business entities in Malaysia.
Principal Accountabilities
Day-to-Day Duties & Tasks
Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.
To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please drop us an email here.
We regret to inform you that only shortlisted candidates will be contacted. Thank you.
Note to staffing agencies
Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.
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Technical skills
Nice to have
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As Production Support Lead, you will be the go-to person for our client. Your responsibilities extend to overseeing the intricate landscape of issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves managing the workflow, ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.
Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes. Facilitating the transition between project support and production support during Service Transition is a key responsibility, ensuring a smooth flow of operations.
The responsibilities will include:
What are we ideally looking for in a successful candidate?
These are also an advantage (but not a must):
Why should you join us?
If this role appeals to you, please apply by Sunday 31st March 2024.
*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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Leading our Service Desk Operations, you’ll play a central role in ensuring efficient and effective 24/7 service desk operations within the data centre environment. In this position you will be responsible for leading a team of service desk professionals, optimising service delivery tasks, managing escalations, and ensuring exceptional customer support and incident resolution.
Your key responsibilities:
Official account of Jobstore.
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The client experience team provide omnichannel communication support, effective case management and administrative processing to meet agreed Service Level Agreements (SLA) for our clients. We are the first point of contact and trusted to provide accurate information about our propositions and resolve issues that arise, which sometimes means escalating to the appropriate team.
The client experience team provide factual information to assist clients in making informed decisions and support administrative processing to ensure service objectives are met.
Specific Role Responsibilities:
Ensures that there is a business perspective on how any new technical capabilities will be integrated into the business
Review new or re-engineered processes end to end including gap analysis, process improvement, design, documentation, operational readiness and implementation.
Ensure process changes are firmly embedded and understood by the business which includes procedure and training documentation
Develop and design testing scenarios and test plans that can be leveraged for existing and future projects, this includes ensuring that tests reflect realistic operational business conditions and processes.
Supports and engages with experts and stakeholders to ensure continuous improvements are identified.
Ensures the correct implementation of standards and procedures.
Actively contributes to the development of new operational initiatives and ensure successful implementation
Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.
Undertake any other projects/tasks as may reasonably be required to facilitate the smooth transition and management of the Customer Experience Team.
Experience Required:
Minimum 5 years’ professional experience in the financial service industry;
Subject matter expertise in Wrap and IDPS
Strong understanding of the Australian financial services industry, regulations and obligations with particular emphasis on the provision of superannuation, wealth and financial advisory support services as part of a platform proposition.
Demonstrable track record of building relationships, dealing with key stakeholders of an organisation internally and externally
Attitude to execute, deliver and succeed;
Analytical thinking and problem solving abilities;
Excellent organisational and time management skills;
Have strong attention to detail;
Confident, proactive and able to take initiative;
Highly developed written and oral communication skills;
Ability to work under pressure to multiple firm deadlines;
Strong Excel, PowerPoint and Visio and other resource management tools essential.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Official account of Jobstore.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
Have you tried following up? If you did not follow up with an email or phone call, how do you determine if the company received your job application? Enquire where they are in the review process and and then ask if they received your submission. While it would be great to receive a response from the company, sometimes it doesn’t happen. Take the initiative to follow to ensure your application has been received.
The period of the application process will vary, depending on the type of job you are applying for and your previous employment experience.
There are 6 position levels and each level can be associated with a salary range and different types of job titles. Jobs levels can be categorised into: non-executive, fresh/entry level, junior executive, senior executive, manager and senior manager.
Within Jobstore, there are hundreds of variations of jobs. Read through the job descriptions to find out about the typical responsibilities and employers for each job, so you can see what’s involved and who might employ you.