Your Browser is Not Supported
To ensure jobstore run smoothly, please use the latest version of the following supported browsers:
Job Responsibilities:
-Provide level 1 onsite IT support services to internal users
-Provide level 1 office computers and desktop applications support for office and remote employees
-Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning.
-Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines
-Maintain and monitor computer room equipment's and facilities
Job Requirements
-good English ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance
-Basic knowledge about network troubleshooting such as ping, telnet etc.
-Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc.
-Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction
-ITIL certification preferred, with experience in IT technical support for multinational companies.
Perks & Benefits
Get Started With Us We are a professional customer service platform, focusing on providing professional customer service and KYC Compliance to industries such as blockchain, big data, and artificial intelligence, in the finance, energy, communications, government, transportation, e-commerce, and real estate industries.
工作職責:
-為內部用戶提供一級現場IT支援服務
-為辦公室和遠端員工提供一級辦公電腦和桌面應用程式支持
-執行員工入職和離職程序,包括帳戶和設備設定和退休。
- 與系統和網路團隊合作,根據相關政策和指南對 IT 資產管理進行 2 級支援案例故障排除
-維護和監控機房設備和設施
工作要求
-良好的英語能力熟悉Microsoft365解決方案和MS Teams協作工具精通Windows/Mac OS系統操作和硬體維護
-有關網路故障排除的基本知識,例如 ping、telnet 等。
-有關 Window AD、Windows Server、Azure AD 和 UEM 解決方案的基礎知識,例如 MS EUCM/SCCM、VMware Workspace One 等。
-優秀的服務意識,能夠做好使用者滿意度管理,提升使用者IT服務體驗與使用者滿意度
-有ITIL認證者優先,有跨國公司IT技術支援經驗。
津貼和福利
Get Started With Us We are a professional customer service platform, focusing on providing professional customer service and KYC Compliance to industries such as blockchain, big data, and artificial intelligence, in the finance, energy, communications, government, transportation, e-commerce, and real estate industries.
Key Areas of Responsibility and Accountability:
Purchase Request Processing
Perform upstream collaboration with internal stakeholders from planning to eventual procurement of materials and services Assist the internal stakeholders in defining their specifications of products and service. Review and evaluate Purchase Request according to needs and specifications of the internal stakeholders and ensure completeness of supporting documents Manages POs including running reports for close open PO’s.
Purchase Order Processing
Approve Purchase Orders using the PO system Compare prices, specifications, delivery dates and probable savings to determine the best bid among accredited suppliers Respond to internal and external customers inquiries about order status, changes, or cancellations Organize, update and retain product information files and purchase order records
Purchasing Policy Development, Review and Implementation
Develop and assist in the development of APAC SOP as required by the organization to ensure efficient and compliant purchasing operations Ensure alignment and compliance of Purchasing policies with Global Procurement and Financial policies Ensure implementation and strict observance of Purchasing policies Work with Purchasing/Operations Supervisor/Manager to review, update and document all changes in Purchasing Policies regularly or as required to ensure that these policies address the changing needs of the organization while maintaining compliance and alignment with Global Purchasing and Financial policies. Conduct regular training to all function on SOP, updates and changes in policies/procedures
Vendor / Supplier Management
Maintain a reliable list of accredited vendors/suppliers for key areas of spend Ensure that vendor/supplier accreditation process complies with Global Procurement, Financial standards and requirements Review and approve/reject new vendor requests Establish APS in key categories as per RCM strategies Monitor and manage vendors/suppliers in the areas of cost savings, process improvements, sourcing of materials and innovation initiatives Conduct vendor/supplier performance reviews
Strategic Thinking:
Relationship Management:
Compliance :
Accountability :
Knowledge & Experience:
Knowledge in Purchasing /Procurement Process, Project Planning and implementation Well versed in contract execution and management 4-6yrs functional experience in Purchasing/Procurement capacity Excellent people skills, excellent problem-solving skills. Project management skills Strong communication skills Strong interdisciplinary, intercultural, influence, and networking skills Familiarity with sourcing and vendor management Experience working in a US or foreign multi-national corporation is required. Interest in market dynamics along with business sense Experience in procurement of goods and services in support of a commercial sales organization a plus. Exposure to multi-racial environment preferably in healthcare industry setting
Competencies required:
Analytical Skills and attention to details Fluent in English and a second language (verbal and written ) Excellent communication, interpersonal skills and negotiation skills Proficient in MS Office application Able to work with minimum supervision A team player and can work under pressure Must have leadership and influencing abilities Hardworking and disciplined, committed to achieving goals and objectives within the framework of a team environment.
Minimum Qualification:
Bachelor Degree: Engineering, Science, Business, or Financial Degrees. CPM/CPSM certification desired
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Official account of Jobstore.
MAIN PURPOSE OF ROLE
The RTR Team Lead is accountable to deliver useable, accurate and timely financial information from the point of transaction through to financial close (period, quarter, and annual) in accordance with all regulatory and statutory requirements.
The individual will participate in exception management and continuous improvement activities, as a part of day to day work efforts leading a general accounting team in accordance with the global, regional and country specific RTR process standards.
As both an individual contributor and a team lead, they may be called upon to develop and deliver process documentation, training content, and super user support for specific finance processes, including general accounting, fixed assets, capital project accounting, intercompany, allocations, chart of accounts, SOX compliance, and internal controls.
MAIN RESPONSIBILITIES
1) Manage the RTR processes and services at the regional shared service organization, which include:
2) Leads an accounting team, performing general accounting processes. from the point of transaction through to financial close and periodic external reporting (monthly, quarterly, and annually) in support of corporate, country/legal entity and regional controllers.
3) Lead the team to support data integrity and preparation of financial information to ensure completeness, accuracy, timeliness and accessibility.
4) Supervise process improvement reviews with the team as a part of ongoing exception management and continuous improvement activities.
5) Mentor and ensure staff are able to make the time commitment and participate in the standard training curriculum for the standard RTR and service management processes required to be successful in their roles.
QUALIFICATION
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Official account of Jobstore.
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.
We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Manager, Securities & Derivatives - Hybrid (Internal Job Title: Securities and Derivatives Manager - C12) based in Kuala Lumpur, Malaysia
Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
In this role, you’re expected to:
Be responsible for providing full leadership and direction to a team of employees in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team.
Execute securities transaction processing related to Securities Clearance Settlement and Derivative Operations. Formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals.
Serve as an analytical and procedural expert, and as first point of escalation for staff members, management and internal/external clients which includes escalation of control gaps and issues to senior management as needed & identification of control gaps during settlement cycle and implements appropriate solutions to mitigate any risk or control losses.
Analyze data to identify control deficiencies and resolve discovered issues through implementing appropriate procedures.
Act as an advisor to new/junior staff.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
As a successful candidate, you’d ideally have the following skills and exposure:
5-8 years of relevant experience in a securities transactions processing role.
In-depth knowledge of settlement cycle concepts and procedures to resolve settlement issues.
Previous people management experience
Consistently demonstrates clear and concise written and verbal communication skills.
Licensing / Registration: Series 7, Series 9. Series 10 and Series 63 is a good to have.
Willingness to support US Market hence shift will start 5am to 2pm, Tuesdays to Saturdays
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot.
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.
-------------------------------------------------
Job Family Group:
Operations - Transaction Services-------------------------------------------------
Job Family:
Securities and Derivatives Processing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
SCIENCE-BASED NUTRITION TO MAKE EVERY STAGE OF LIFE A HEALTHY ONE
At Abbott, we understand that proper nutrition is the foundation for living the best and fullest life possible. That’s why we develop science-based nutrition products for people of all ages. Abbott develops products that help babies and children grow, keep bodies strong and active, and support the unique nutrition needs of people with chronic illnesses – to make every stage of life a healthy one.
MAIN RESPONSIBILITIES
QUALIFICATIONS & REQUIREMENTS
University degree in Business/Marketing Management, Mass Communication, Nutrition/Dietetics or related Science background. Additional qualification (eg MBA in marketing or business management) will be an added advantage
• Minimum 3-5 years’ professional working experience in nutrition or medical/OTC consumer marketing in healthcare or FMCGs environment (with pharmacy as key channel)
• Experience in ethical/HCP marketing is an added advantage
• Able to multi-task and operate in regulated environment (both external & internal)
• Excellent in English, both written and oral. Good working knowledge of Bahasa Malaysia and Mandarin
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Official account of Jobstore.
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.
We’re currently looking for a high caliber professional to join our team as AVP, KYC Operations Manager - Hybrid (Internal Job Title: KYC Operations Manager - C12 ) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
In this role, you’re expected to:
As a successful candidate, you’d ideally have the following skills and exposure:
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
-------------------------------------------------
Job Family Group:
Compliance and Control-------------------------------------------------
Job Family:
Business KYC------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
We’re currently looking for a high caliber professional to join our team as Asst Vice President, Loan Doc & Proc Manager - Hybrid (Internal Job Title: Loan Doc & Proc Manager -C12 (AVP) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
In this role, you’re expected to:
The Loan Doc & Proc Mgr (AVP), provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. Individual must be accountable, ethical, results oriented, trust worthy and credible.
Responsibilities:
As a successful candidate, you’d ideally have the following skills and exposure:
Qualifications:
Skills: Must Have
Skills: Prefer to Have
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
-------------------------------------------------
Job Family Group:
Operations - Transaction Services-------------------------------------------------
Job Family:
Loan Documentation and Processing------------------------------------------------------
Time Type:
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
PRIMARY OBJECTIVE OF POSITION
MAJOR ACCOUNTABILITIES
Territory Management
Executes the applicable Distributor Strategy in the Country
Identifies, selects and assesses (new and existing) Distributors.
Research the market to have a solid understanding of its size, players, dynamics and trends.
Keep contacts with authorities and assure all requirements are fulfilled to assure proper market access.
Keep contacts with Key Opinion leaders and strategic Customers to get early commercial leads; act as a “trusted advisor”.
Perform business development activities that will feed Distributors’ pipeline.
Distributor Management
Manages distributor’s performance, sales, as required to achieve goals in the territory under his/her responsibility.
Assist the distributors defining their strategy, action plan and goals (KPIs).
Assists distributors including guidance on Country and customer strategies.
Define targets, analyze reports, execute quarterly business reviews and annual assessment of Distributors.
Coordinates Distributors’ enablement and development activities in the field.
Assure that Distributor’s orders, are running flawlessly, making use of commercial planning tools and techniques.
Verifies and enforces Distribution Agreements compliance; Implement new, renew, amends and terminate Distribution Agreements.
Manages the credit situation of the Distributors, reducing company reliance on partners, reducing costs and risks.
Manage the Distributor inventory to assure the highest levels of service to the end customers and economic Distribution operations.
Assures Distributor conducts business in full compliance with the company code of ethics, country specific laws & regulations and US regulations such as OFAC rules.
Account Management
Review Distributors’ pipeline and forecasts and advise distributors on proper remediation if needed.
Assist Distributor on Acquisition, Customer Experience, Value Expansion and other company sales strategies.
Assess and get approval for Distributors’ requests for special pricing and other support.
Verifies Customer satisfaction by the NPS system and by regularly visiting the end Customers.
Establish Direct sales contracts where necessary to capture all opportunities, in coordination with the Distributors. Manage the Direct Accounts as necessary to assure contract execution with highest customer satisfaction and explore options to value expand.
POSITION ACCOUNTABILITY/SCOPE
Reports to Senior Enterprise Solution Manager
Full product range in assigned territory (variable).
Broad range of managerial competences.
High level of industry expertise.
Excellent leader skills.
REQUIREMENTS/ EDUCATION
University Degree, ideally in one of the following fields: Natural Sciences (Biology, Biochemistry, Pharmacy, Medicine etc), Engineering (Chemical, Biomedical etc). Management Sciences
At least 10 years’ experience in Commercial functions in Medical Devices / Diagnostics for Manager
5 years as people leadership
5 years as Manager
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Official account of Jobstore.
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.
We’re currently looking for a high caliber professional to join our team as Asst Vice President, Middle Office Accounting Manager - Hybrid (Internal Job Title: Fund Accounting Mgr - C12) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
In this role, you’re expected to:
The Middle Office accounting manager is responsible for providing leadership and direction to a team of Middle Office accountants across a range of Middle Office accounting and valuations activity. The overall objective of the role is to ensure the accurate and timely delivery of the Net Asset Valuations (NAVs).
The successful candidate will have a strong background in Middle Office accounting with proven client management skills and team leadership experience. They will be able to demonstrate a strong “hands on” operational focus and be expected to optimize effectiveness and efficiency in operational delivery.
A core expectation of the successful candidate will be to act as succession and coverage to the Middle Office accounting senior manager.
Responsibilities:
As a successful candidate, you’d ideally have the following skills and exposure:
Education:Bachelor’s degree/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
-------------------------------------------------
Job Family Group:
Operations - Transaction Services-------------------------------------------------
Job Family:
Fund Accounting------------------------------------------------------
Time Type:
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.
We’re currently looking for a high caliber professional to join our team as Asst Vice President, Fund Accounting Manager - Reconciliation - Hybrid (Internal Job Title: Fund Accounting Mgr - C12) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
In this role, you’re expected to:
The Asst Vice President, Fund Accounting Manager - Reconciliation is an intermediate management level position responsible for providing full leadership and direction to a team of employees, leading a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of activities associated with Net Asset Valuations (NAVs).
Responsibilities:
As a successful candidate, you’d ideally have the following skills and exposure:
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
-------------------------------------------------
Job Family Group:
Operations - Transaction Services-------------------------------------------------
Job Family:
Fund Accounting------------------------------------------------------
Time Type:
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
JOB DESCRIPTION
JOB TITLE : BRANCH MANAGER (BM)
Grade : U6.S
Location : Branch
Reports To : Regional Director
Others Reporting & Relationship - Subordinates
1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM)
2. Relationship Manager (RM)
3. Personal Financial Consultant (PFC)
4. Customer Service Officer (CSO)
5. Customer Service Representative (CSR)
6. Service Ambassador (SA)
7. Service Manager (SM)
8. Financial Service Consultant (FSC)"
Job Purpose
Lead and manage all branch staff to deliver consistent Customer Experience, and to achieve optimal profitability as well as business targets in line with CIMB Bank's strategic objectives.
Key Products
• Housing Loan
• Consumer Loan
• Credit Loan
• Unit Trust
• Bancassurance
• Structure Products/ Deposits
• EB Loans (applicable only is Branch has SME desk
• Deposits
• Remittance"
KEY RESPONSIBILITIES
Sales Planning "• To develop branch sales plans in line with regional sales plans.
• To identify sales opportunities, formulate and manage execution of sales plans and campaigns.
• To acquire new leads (e.g. through corporate talks, networking with agents, lawyer, developers)
• To assign sales leads and referrals (if any) to sales team and ensure prompt attendance and follow up is taken.
• To effectively manage the target setting and cascading processes by:
- Reviewing sales target for branch sales team jointly with Regional Director.
- Allocating and communicating targets to branch sales team."
Sales / Operations Management
"• To manage branch sales team to deliver optimal performance by:
─ Performing all institutionalised DRM and sales management routine according to the required frequency.
─ Motivating, coaching and counselling branch team.
─ Monitoring team's performance and exploring opportunities to improve performance levels.
─ Ensuring sales team is updated on latest product information and sales effectiveness techniques (i.e. engage Segment Support to conduct Sales Clinics)
• To manage day-to-day branch operational and physical activities.
• To resolve operational and administrative issues and escalate all critical or unresolved issues to Regional Director."
Sales Execution
• To approve fully collaterised personal loans (e.g, OD, ASB) up to RM1,000,000
• To approve FD rate exceptions (max. 5 basis points)"
"
Customer Relationship"
"• To develop and implement strategies to improve customer waiting time and deliver high Service Quality
• To build and maintain long term and profitable relationship with key customers, including major depositors and valued customers.
• To resolve customer and sales team-related issues and escalate all critical or unresolved issues to the RD.
• To actively obtain feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitor information) and channel feedback to RD.
• To ensure turnaround times for credit applications, approvals, and disbursement are within required service levels. "
Compliance
"• To manage annual financial budgets, monitor budget utilisation and profitability of branch through effective asset and human capital management.
• To comply with all reporting requirements including:
- AMLA (daily) & SHARP (daily via system, review of digital video recording fortnightly) to be submitted
to MOS
- Branch Services/ Merchandising and Housekeeping Audit (monthly) to be submitted to MOS
- Monthly Feedback Reporting to be submitted to RD and
- Branch monthly minutes of meeting to be submitted to RD and MOS.
• To ensure branch team adheres strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines
• To maintain strict control over credit risk:
─ Appropriately use of approval authority for daily overdrawn amounts, waivers of late charges.
─ Reviewing and recommending credit applications with strict adherence to CIMB Bank's credit policy
─ Act as a Chairman of the branch OSHA Committee "
People Management
"• To participate in the selection and recruitment of branch team members
• To conduct formal performance appraisal and perform career planning for branch team members (e.g. recommendation for promotion, training needs and internal transfer).
• To ensure branch team members attend designated training
• To manage branch sales team to deliver optimal performance by coaching, motivating and exploring opportunities to improve performance level.
Official account of Jobstore.
JOB DESCRIPTION | |
JOB TITLE | PREFERRED RELATIONSHIP MANAGER (PRM) |
Grade | U.S |
Location | Retail & Preferred Branch |
Reports to | Branch Manager |
Other Reporting Relationship | Dotted line to Preferred Segment Manager |
Subordinates | ─ |
Job Purpose | Actively retain & nurture existing Preferred base & promoting Bank's investment & deposit products and services by applying 'Farmer' concept |
Key Products | • Asset Under Management (AUM) • Deposits |
KEY RESPONSIBILITIES | |
Sales Planning & Execution | • To service Preferred customers base above RM 250,000 • To promote the Bank's investment & deposit products and services by applying ' Farmer ' concept. • To actively acquire New-to-Bank (NTB) and New-to-Preferred (NTP) customers. • To promote Bank's other products and services that management may deem relevant to distribute to Preferred customers via sales referrals. • To provide fast and convenient off-site banking services to NTB and NTP customers on : - New CASA & FD accounts opening - Handle all non-cash transactions • To complement branch on acquisition numbers. • To run Preferred activities to increase membership and deposit sales. • To be involved in Preferred customer acquisition programmes / events. • To lead and/or take part in all marketing activities. • To deliver sales pitch / presentations, with strong closing skills on Bank's products and services: - Comprehensive understanding of product features and benefits. - Knowledge of products and services offered by competitors in priority banking - Thorough familiarity and comply with Compliance process |
Customer Relationship | • To actively retain & nurture existing Preferred base & by applying 'Farmer ' concept. • To establish and maintain relationship with Upper Mass Affluent customers and respond to queries and complaints in a timely manner. • To be able to deal with and manage High Net Worth individuals and sign them up as CIMB Preferred customers. • To provide advisory-based sales to NTB and NTP customers. |
People Management | • To encourage and promote teamwork within branch sales team by : - Providing assistance (e.g. training, knowledge sharing, covering of duties ) to sales team members where necessary - Identifying and sharing new ideas and approaches for increasing sales and maximising customer experiences. - Maintaining a conducive and professional working relationship within the sales team. • To project professional business image at all times through high standards of housekeeping and personal grooming. • To participate in Continuous Professional Development Program |
Others | • To undertake special assignments ad-hoc functions as when required. |
Compliance | • To comply strictly to CIMB Bank's policies and procedures, including credit control procedures, audit compliance and BNM guidelines. • To comply with Code of Sales Ethics and Governance. • To respond to compliance enquires from Vertical line (BM, RD, Head of DC) and Horizontal line (Segment Manager and Sales Segment Support Lead) |
Key Performance Indicators | |
Qualification * Note: The qualification indicated are the ideal requirements for the position. Exceptions may apply to internally promoted staff based on performance. |
Degree / Diploma / CFP/ Other Equivalent |
Experience | • 1-2 years banking / sales and marketing experience • Fresh graduates can be considered |
Education & Training (or equivalent) | |
Skill / Competencies * To be updated based on Competency Model |
• Good networking, proactive with strong sales drive, result oriented • Ability to coommunicate well in English, Mandarin & Bahasa Malaysia • Matured thinking with ability to deal with High Net Worth customers, acquire membership. • Computer skills e.g Microsoft Office & etc • Team Player • Self starter, proactive sales drive in sales management • Mobile throughout the region for Preferred customers acquisition activities • Strong telemarketing skills. |
Official account of Jobstore.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
Have you tried following up? If you did not follow up with an email or phone call, how do you determine if the company received your job application? Enquire where they are in the review process and and then ask if they received your submission. While it would be great to receive a response from the company, sometimes it doesn’t happen. Take the initiative to follow to ensure your application has been received.
The period of the application process will vary, depending on the type of job you are applying for and your previous employment experience.
There are 6 position levels and each level can be associated with a salary range and different types of job titles. Jobs levels can be categorised into: non-executive, fresh/entry level, junior executive, senior executive, manager and senior manager.
Within Jobstore, there are hundreds of variations of jobs. Read through the job descriptions to find out about the typical responsibilities and employers for each job, so you can see what’s involved and who might employ you.