PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Day to day management, support and oversight of all Laboratory Information Managem.....
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Day to day management, support and oversight of all Laboratory Information Management Systems, applications and infrastructure across the Pathology CSU. Responsible for the efficient management, planning & deployment of IM&T resource To monitor capacity and resource utilisation, and maintain systems in a manner that ensures future expansion, development and growth are considered and planned for, flagging any areas of concern. Awareness of and alignment to Trust and legislative IG frameworks e.g. the Information Governance Toolkit requirements associated legislation and protocols. To develop, plan, implement and manage both short and long term strategic IM&T policy advances and change cross the CSU, and at a regional level with our WYAAT partners To ensure that System Suppliers adhere to Service Management best practice processes To work closely with system suppliers and stakeholders to agree a framework for the systems development practice through the development and operation of procedures to ensure that applications and subsequent fixes/enhancements are fully tested before becoming operational. Liaise with system suppliers, NHS organisations, and LTHT CSUs to ensure that agreed KPI and SLAs are met To provide specialist advice and guidance to developers and other IMT professionals The post holder should be able to communicate with both IM&T and non-IM&T staff at a high level of complexity on subjects within their area of responsibility. This communication may include sensitive or contentious information and there may be barriers to understanding or acceptance that will require the use of interpersonal and negotiation skills. To work with users, internal resolver teams, Trust IT and third party suppliers to diagnose and resolve service problems. To keep abreast of and be guided by developments and policy in healthcare informatics, interpreting and advising managers as and when required Line management responsibility of team members including performance and professional development, dealing with disciplinary, grievance and other HR policy related situations. This may involve the imparting of unwelcome news at times. To have quality management oversight for the adherence to regulatory and accreditation bodies for standards relevant to the clinical systems within Pathology. To be actively involved in the implementation and administrative support processes of any future systems procured by the Trust To use specialist knowledge for developing specifications (output based specifications) where a need for an IM&T solution is identified. This will involve significant analytical work. To develop, test, and maintain robust backup and disaster recovery policies and ensure, as far as possible, that data can be recovered and systems re-established in the event of failure. Other duties as commensurate with the grade and role as agreed with line manager GENERAL RESPONSIBILITIES: PROJECTS (Lead and Support) The postholder will be required to oversee and manage IM&T projects ensuring that the deliverables are produced to the required quality, within a specified timeframe, within budget and that the project organisation is consistent with the complexity of the project. Because of the nature of their work, the postholder must be able to plan and organise a number of complex activities or programmes, which require the formulation and/or adjustment of plans. The post holder is expected to be a specialist technical representative on projects up to Directorate level. They may be expected to feed input into Trust level projects on service management issues. BUDGETS The post holder will, where required, be expected to manage budgets, authorise payments and make recommendations to their line manager on expenditure in areas for which they are responsible. DECISION MAKING The following list shows examples of decisions that the post holder would make a decision on their own initiative. Resolution of hardware and software problems on the systems and applications for which he/she is responsible across the Trust. Reaction to operational or strategic changes in Informatics processes that have acute effects on the smooth running of the systems in his/her area of activity. Modification of information gathering processes in response to the needs of unplanned activities of departments, or unforeseen incidents. Recommendation of prioritisation and allocation of IT resources in response to the changing needs of the service. Undertake & make recommendations on the findings investigations and associated Root Cause Analysis. TRAINING The post holder will be responsible for liaising with the IT users and the CSU to ensure that training materials and Users are kept up to date with regards to new Version release functionality changes etc. RESEARCH AND DEVELOPMENT The post holder is responsible for researching potentially useful technology, and testing and appraisal, prior to recommendation or rollout of the technology. The post holder will also be responsible for liaising with the software suppliers to understand and impact assess any future roadmap developments for that particular system. Be responsible for tracking developments within IT good practice frameworks such as ITIL or other service management processes. LEEDS IMPROVEMENT METHOD Pathology follows the values outlined in the Leeds Improvement Method by looking to reduce waste with our processes and an on-going cycle of service improvements. The Pathology IT Operations Manager will ensure that the aims of the Leeds Improvement method are applied to eliminate waste. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS External System suppliers Hardware and software suppliers Colleagues in other organisations who use the same applications Colleagues both regional and city wide working on the development of integrated digital systems Internal Trust Informatics Team Project Managers Service Delivery Team Managers Technical Services Manager Trust Computer Services Managers Informatics staff Laboratory and Clinical staff General and Business Managers Finance Managers Procurement Department SPECIAL WORKING CONDITIONS Because of the nature of the post, there will be a requirement to use VDU equipment more or less continuously on most days. Safe manual handling techniques must be adhered to, as much of the equipment is both bulky and heavy. The postholder will be required, where necessary, to attend regular meetings with System Suppliers and personnel from other Trusts who use the same systems. i) PHYSICAL EFFORT: The post requires developed physical skills - advanced keyboard use; where accuracy is important in the inputting and manipulation of data, the design, programming and implementation of software applications. There may be an occasional requirement to move computers and other light IM&T equipment (<6Kg). There is normally no requirement to lift people. ii) MENTAL EFFORT: There is a frequent requirement for prolonged concentration in this post in the design, programming, and maintenance and testing of software and hardware solutions and reports. The postholder is not required to drive a vehicle, but he may be required to work at any of the major sites in the Corporate Informatics Directorate.
