• Good working culture
• Be a part of a high-performing and professional team

About Our Client

Our esteemed client is having a global presence, premium brand in the wealth management domain, with a focus on servicing and advising elite private clients.

Job Description

• Ensure major incidents are resolved in the shortest period of time.
• Responsible for incident, problem and service level management.
• Initiate and coordinate incidents solving/resolution activities.
• Perform incident review and make recommendations for improvement.
• Part of the Major Incident Management Team (MIM).
• Take joint responsibility in the governance of the Incident and Problem Management end to end process with cross technology teams ensuring all KPI's are met.
• Facilitate post-mortem and RCA tasks for high-priority incidents.
• Produce comprehensive incident and problem reports to all required audiences.
• Co-own Problem Management activities for all managed incidents.
• Identify individual and at scale emerging problems and escalate issues into Problem Management queue.
• Conduct Root Cause Analysis for all escalated incidents and Problem Management tickets.
• Triage high priority /Major Incidents, work Support teams for resolution and perform escalations of notable incidents.
• Produce management information, including KPI's and reports.
• Follow up, analyse and track Incidents and SLA breaches.
• Drive and monitor the effectiveness of the incident, problem and service level management processes.
• Perform incident trend analysis and propose recommendations to improve incident trends.

The Successful Applicant

• At least 10 years of experience working in a Bank or financial institute.
• Hands on experience in managing Service, Change and Incident management.
• Experience in managing End user Support, Applications and Infrastructure services.
• Possess good people management skills across all levels with the ability to manage multiple support pillars to identify root cause of the incidence.
• Prioritise and multitask when managing incidences with multiple layers. Candidate should have in depth knowledge of regulatory TRM guidelines and of ITIL concepts.
• Good grasp of Site Reliability Engineer (SRE) concepts.

What's on Offer

• Good working culture
• Be a part of a high-performing and professional team

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no: 18S9099)

Quote job ref

JN-042024-6382739

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

Full job description

• Provide technical support and troubleshooting on network, system, hardware and software at HQ and Sites
• Assist in set up of new PCs and install and manage software on PCs
• Perform system administration and user account management
• Perform procurement, installation and maintenance of the IT infrastructure (hardware and software)
• Ensure data is handled, transferred or processed according to legal, security and company guidelines
• Identify opportunities for improvement and contribute to ongoing improvement processes
• Maintenance of system licenses, warranties and any other support agreements.
• Development and maintenance of IT documentation including Asset management and tracking

Primarily responsible for overseeing the company's IT infrastructure related to hardware, encompassing servers, the company network, PCs, and other IT equipment. This role involves close collaboration with other IT members who primarily handle software and support to various departments requiring IT assistance. Additionally, a partial aspect of the role involves providing support for software-related matters. Play a vital role in upholding a resilient IT environment, enhance the end-user experience.

Key Responsibilities:

• Install, configure or migrate IT infrastructure (hardware), such as server and networks and peripherals, including printers, scanners, and other devices.
• Apply and maintain proper configurations, updates and patches to operating systems, software applications, and drivers to ensure IT security and optimize performance Address hardware and software issues by troubleshooting and offering technical support to employees.
• Maintain an up-to-date inventory of all hardware and software, ensuring proper functioning of equipment.
• Collaborate with the IT team to devise and execute new hardware and software solutions.
• Source, monitor and manage vendors to ensure optimal service delivery in line with company policies and procedures
• Manage projects including the design and deployment of new IT systems and services within the organization.
• Propose and monitor the department budget, especially hardware related expenditure
• Conduct training sessions for employees to ensure proper utilization of hardware and software.
• Manage disposal of IT equipment such as laptops, desktops, servers, external storage media/device, etc.

Requirements:

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field.
• Minimum of 3 years of experience in IT hardware, server, and network support.
• Hands-on in setting up, configuring, and resolving issues with Microsoft Windows Servers.
• Demonstrate familiarity with networking principles and protocols.
• Knowledge of network security principles and experience with Firewall
• Knowledge of system applications such as MS SQL Server, backup software, Application Server, and Checkpoint firewall.
• Experienced in troubleshooting, system administration, and supporting firewalls and network devices.
• Demonstrated proactive problem-solving approach.
• Strong communication and interpersonal skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23953

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Role OverviewAs a Systems Specialist, you will play a pivotal role in maintaining and optimising my client's computer networks. Your responsibilities will span troubleshooting, system security, and user support. If you're passionate about network reliability and security, this position is an excellent fit.You must be able to work autonomously using your own initiative and have good attention to detail. As you will be working with staff and students, you must be able to build good working relationships at all levels and demonstrate a proactive and flexible 'can-do' attitude. Excellent oral and written communication skills will be important to communicate technical information to non-technical staff.

As a Systems Specialist, you will…

• Network Maintenance and Upgrades
• Maintain and monitor network performance.
• Identify areas for improvement and implement enhancements.
• Ensure responsive, accessible, and reliable technical support for all users.
• Prioritise system security.

Troubleshooting and Problem Resolution:

• Diagnose issues across ICT systems (network, servers, hardware, software).
• Swiftly address user-reported problems.
• Implement robust security measures.

Deployment and Configuration:

• Plan and execute ICT system delivery, configuration, and deployment.
• Install software, ensuring compatibility with existing infrastructure.

Project Support:Collaborate on technology-led projects for teaching, learning, and business support.User Support:

• Provide timely assistance to staff and students.
• Manage fault and request logs.

Budgeting and Planning:

• Work with the ICT Manager to develop yearly operational budgets.
• Budgeting and organisational skills.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We will be implementing an allowance claim for night shifts as follows:
Night Shift 1: SGD 15
Night Shift 2: SGD 20
Additionally, we will provide dinner for night shift 1 & 2.

3 Shift:
Day shift: 6.30am to 3.30pm
Night Shift 1: 2pm till 11pm
Night Shift 2: 10.30 pm till 7.30am

Responsibilities:

Shift Work:
Availability to work on weekends (Saturday and Sunday) and night shifts as required to ensure continuous coverage and support for customers.
You will work in accordance with the 3 shifts of 9 hours (1 hour overlap between shifts) to handle security incidents - investigate and provide security solutions. (The shift time may vary based on the project.)

Cloud Infrastructure Monitoring:

Utilize cloud monitoring tools and dashboards to oversee the performance, availability, and health of cloud-based systems and services.

Implement and customize monitoring solutions to ensure optimal visibility into cloud resources.

Incident Response in the Cloud Environment:

Respond promptly to alerts generated by cloud monitoring tools, investigating and resolving incidents affecting cloud-based applications and infrastructure.

Collaborate with cloud service providers to address and resolve platform-specific issues.

Automation for Cloud Management:

Develop and implement automation scripts to streamline routine tasks, enhance efficiency, and support the scalability of cloud infrastructure.

Infrastructure as Code (IaC):

Contribute to the development and maintenance of Infrastructure as Code (IaC) scripts for provisioning and managing cloud resources.

Security and Compliance for Cloud Services:

Ensure cloud environments adhere to security best practices and compliance requirements.

Participate in security incident response and contribute to the ongoing improvement of cloud security measures.

Documentation for Cloud Configuration:

Maintain accurate documentation of cloud configurations, procedures, and troubleshooting steps.

Update documentation to reflect changes in cloud-based services.

Collaboration with DevOps and Development Teams:

Work closely with DevOps and development teams to understand application requirements and optimize cloud infrastructure to meet performance expectations.

Cost Optimization:

Monitor and analyze cloud resource usage to identify opportunities for cost optimization.

Recommend and implement efficiency improvements to optimize cloud spending.

Qualifications:

Education:

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Cloud Platform Proficiency:

Basic experience working with cloud platforms such as AWS, Azure, or Google Cloud.

Proficient in using cloud-native monitoring tools and dashboards.

Scripting and Automation (Optional Plus Point):

Strong scripting skills (e.g., Python, PowerShell) for automating cloud management tasks.

Familiarity with Infrastructure as Code (IaC) concepts and tools.

Security and Compliance Knowledge (Optional Plus Point):

Understanding of cloud security principles and best practices.

Knowledge of compliance standards relevant to cloud environments.

Communication:

Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.

Collaboration and Teamwork:

Ability to collaborate effectively with cross-functional teams and external cloud service providers.

Adaptability:

Flexibility to adapt to changes in cloud services, technologies, and industry best practices.

Certifications (Optional):

Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect may be advantageous.

Job Duties

• Conduct QA session
• Interact with clients to understand and confirm requirements
• Prepare proper documentations for clients’ acceptance
• Responsible for the development and improvement of business processes from client
• Track performance against business plans
• Develop and refine reporting requirements
• Gather, Organize and Analyze information on problems or business requirements
• Work closely with various parties including solution architect, developers, IT engineers to resolve issues.
• Responsible for monthly reporting and KPIs
• Conduct User Requirement Workshops
• Conduct User Training sessions
• Manage and ensure timely delivery of projects
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Certifications in Project Management are advantageous.
• At least 3 years of working experience/5 years of working experience in Project Managing Web-Related projects
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices