Total 92 Human Resources Manager job vacancies in Bukit Mertajam

Requirements:

• Minimum qualification of Degree in Property Management/Building or any other related fields with good academic results.
• Knowledgeable in Strata Management Act (2013) and all other acts / regulations relevant to property management
• At least 2 years’ experience in same related fields
• Good communication skills.

Job Description:

• Overall control on the implementation of operational procedures, system and management performance.
• Monitor collection of billing for service charges, assessment, quit rent, insurance premium, water charges, etc
• Any other job functions that may be assigned by the Management from time to time.

Perks & Benefits

• Commission and bonus
• Medical insurance

ACCOUNT MANAGER   

The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction. 
 
Key Responsibilities  

• Client Liaison: Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.  
• Campaign Management & Project Coordination: Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
• Project Quality Assurance: To review deliverables against scope and to ensure quality of deliverables meet expectation.  
• Budget Management: Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.  
• Reporting & Communication: Ensures timely and concise client communication, actively seeks feedback for transparency improvement, conducts regular strategy reviews to align long-term goals.
• Problem Solving: Resolves issues and conflicts, collaborates with clients and teams to prevent root causes, and continually refines the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.  
• Creative Briefing: Client involvement in the creative process, supports the creative team with style guides, collaborates & organizes brainstorming sessions with creative team, maintains a feedback loop with the creative team, and updates brief templates for streamlined efficiency. 
• Market Research & Industry Knowledge: Keeping informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills 

• Proven work experience in client servicing or account management within an advertising agency or marketing firm.  
• Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.  
• Excellent communication and presentation skills with the ability to effectively convey complex ideas to clients.  
• Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.  
• Proficiency in using Microsoft PowerPoint, Words and Excel.
• Able to utilize digital analytics knowledge  
• Exceptional interpersonal skills and the ability to build rapport with clients and internal teams.
• A proactive and solution-oriented approach to problem-solving.  
• Flexibility to adapt to changing client needs and work in a fast-paced environment 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities

客戶經理

客戶經理作為代理商與客戶之間的橋樑發揮著至關重要的作用。該職位涉及管理客戶關係、了解客戶的需求以及確保溝通活動的成功執行。該職位要求人員具備出色的專案管理技能，能夠與各種內部和外部團隊協調，以提供高品質的產出並維持客戶滿意度。
 
主要責任

• 客戶聯絡：解決客戶的疑慮，在機構內擔任客戶倡議者，並不斷尋求回饋以提高客戶滿意度。
• 活動管理和專案協調：制定和管理詳細的專案計劃、監控活動績效並促進團隊之間的協作以實現成功的活動。隨時了解行銷趨勢並進行行銷活動後評估，以推動與客戶目標一致的改進。
• 專案品質保證：根據範圍審查可交付成果，並確保可交付成果的品質符合預期。
• 預算管理：建立和維護全面的預算追蹤系統，提供具有成本效益的解決方案、應急計劃以及與客戶的透明溝通，以確保競選支出保持在預算限制之內。
• 報告與溝通：確保及時、簡潔的客戶溝通，積極尋求回饋以提高透明度，並定期進行策略審查以調整長期目標。
• 解決問題：解決問題和衝突，與客戶和團隊合作以防止根本原因，並透過回饋不斷完善解決流程，透過進行後續和主動問題追蹤來維持積極的客戶與代理關係。
• 創意簡報：客戶參與創意過程，為創意團隊提供風格指南支持，與創意團隊合作並組織腦力激盪會議，與創意團隊保持回饋循環，並更新簡報範本以提高效率。
• 市場研究和產業知識：隨時了解產業趨勢、市場狀況和競爭對手，進行研究和分析，為客戶提供策略見解和建議。

技能

• 在廣告公司或行銷公司的客戶服務或客戶管理方面擁有豐富的工作經驗。
• 對行銷和廣告原則、活動管理和數位行銷趨勢有深入的了解。
• 優秀的溝通和表達能力，能夠有效地向客戶傳達複雜的想法。
• 具備專案管理技能，包括確定任務優先順序、按時完成任務以及同時管理多個專案的能力。
• 熟練使用 Microsoft PowerPoint、Words 和 Excel。
• 能夠運用數位分析知識
• 出色的人際交往能力以及與客戶和內部團隊建立融洽關係的能力。
• 積極主動、以解決方案為導向的解決問題的方法。
• 靈活適應不斷變化的客戶需求並在快節奏的環境中工作

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 開放文化
• 個人發展機會

The Role

The Senior Human Resources Executive is a generalist role with full HR spectrum, minus payroll processing. He/she will assist and support the HR Manager to ensure efficient HR operations; implement HR programs and initiatives; to supervise and guide junior team member(s) and serve as a backup during peers’ absence.

Responsibilities

• Manage end-to-end recruitment functions for global hirings, including freelancers and interns.
• Plan, develop, implement, and administer learning & development program for employees.
• Maintain & update employee’s’ information in Info-Tech HRMS.
• Handle all MOM work pass related matters.
• Handle employee relations and attend to staff queries.
• Assist in grievance handling and disciplinary issues.
• Any other ad-hoc duties as and when required.

Requirements

• Diploma or equivalent with at least 3 years of HR related experience.
• Good knowledge of Employment Act and prevailing HR practices.
• Effective verbal and written communication skills in both English and Chinese (to liaise with colleagues in China).
• Good interpersonal skills and works well in a team.
• Ability to work independently with minimal supervision.
• Resourceful, self-driven, and possessed a high degree of professional integrity.
• Eye for detail.
• Knowledge of Info-Tech HRMS is a big plus.
• Proficiency in Microsoft Office.
• Able to start work immediately or within short notice will be an advantage.

Reporting to the Human Resource Director (HRD), the successful candidate will be responsible for the full spectrum of HR functions.

Specific Responsibilities include:

• Work with the HRD in the development and implementation of all human resource policies; develops, reviews, and recommends changes to policies in accordance with Employment Act and Government Regulations.
• Plan, control, manage, supervise, coordinate, and implement the Club’s human resource system, including benefits & welfare, recruiting, hiring, orientations, training, wage and salary administration, human resource record administration, and legal compliance.
• Coordinate development and production of the Club’s annual budget; prepares budget projects, analyzes budget requests for Management approval.
• Oversee and manage the end-to-end recruitment process; collaborate with hiring managers to understand their team dynamics and long-term staffing needs.
• Interpret and advise employees and management on human resource policies; meets with employees and supervisors to resolve grievances; consults with supervisors and union officials regarding various human resource matters.
• Manage the performance evaluation system; review and approve all phases of the process; conducts performance evaluation for Human Resources staff.
• Manage employee relations and union matters; ensure compliance with local employment laws and harmonious industrial relations.
• Prepare reports and policy documents; analyzes and prepares statistical information, such as turnover, etc
• Conduct salary and compensation survey on industry’s trends, so as to develop competitive and innovative benefits and compensation programs and ensure compliance with legal requirements.
• Design, curate, and implement programmes and diverse learning solutions that drive capability building and the workforce for the future, including the effectiveness of L&D.
• Perform analysis such as learning needs analysis and identify metrics/KPIs to track programme impact, learning utilization and other talent and learning development outcomes.
• Develop methodologies and training evaluation to ensure effective learning outcomes.
• Responsible for overseeing the training department, ensuring a systematic and structure training policy and programs is put in place to upgrade the level of service standards.
• Identify individuals’ competency, so as to make plans, train and coach them in order for the individuals to be capable and able to perform jobs assigned to achieve the objectives.

Key Attributes:

• Degree in Human Resource Management will be an advantage
• Minimum 5 years of related experience with at least 3 years of demonstrated experience in a management role in the hospitality industry
• Proven track record as an effective Human Resource professional and the ability to lead and motivate
• Familiar with Singapore labour laws and regulations
• Business acumen and strong leadership, planning, problem solving, organisational and analytical skills
• Tactful with pleasant and outgoing personality, excellent communication and interpersonal skills

Job Description & Requirements

1. Handle end-to-end recruitment process, include job posting, conduct interviews and onboarding. Able to prepare employment-related letters such as employment contract, confirmation letters, resignation acceptance letters, and off-boarding procedures.
2. Ensure compliance with labour laws and company policies while continuously improving HR processes and practices.
3. Handle the full spectrum of HR functions, payroll, leave management, day to day operations.
4. Manage work pass renewals, applications, cancellations, and levy waiver requests.
5. Process and check monthly timesheet for payroll.
6. Handle submission and processing of statutory payments and claims, including Government-Paid Leave, training grant submissions, etc.
7. Attend to employees' enquiries regarding payroll and leave matters.
8. Maintain accurate records in the HR system and employees' personal files.
9. Conduct and complete market survey from government agencies as required.
10. Any other adhoc duties as assigned by the Management or immediate superior.

Job Requirements:

• Minimum a diploma preferably in a human resource related field (Fresh graduates are welcome to apply)
• Min 2 years of experience in related functions.
• Bilingual in English and mandarin to liaise and communicate effectively with Chinese speaking staff.
• Proficient in Microsoft Office.
• Knowledge with Opensoft System.
• Good communication skills, team player and organized.

About Client

Award-winning international global payment solutions provider (FinTech). Headquartered in Singapore and with offices across 5 different countries, the client focuses on enabling seamless cross-border payments (B2B, B2C) by utilizing advanced technologies such as AI, blockchain and data analytics. Backed by a commitment to compliance, security and customer satisfaction, my client aims to create efficient and seamless global payment solutions.

Job Description:

• Handle full spectrum of HR operations, i.e., Recruitment, Payroll, Employee Matters, Work Pass Renewal, Welfare, Career Development, HR Strategic Plans etc
• Support development of HR strategic mid-term plans and initiatives that support business needs
• Manages and drive the talent acquisition process, which include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analysis of trends in compensation and benefits
• Maintains compliance with employment act and regulations, and recommended best practices; reviews HR policies and practices to maintain compliance
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
• Oversee the full spectrum of employees’ lift cycles from on boarding to off boarding, including confirmation, contract renewals and re-employment
• Oversee all other HR administrative work including compensation & benefits administration, work injury compensation & training administration

Requirements:

• Diploma in Human Resources or equalvant field
• Minimum 3 years experience
• Good written and verbal communication skills
• Info-Tech Cloud HR System experience is required
• Positive and high initiative
• Candidates with experience in FINTECH is a bonus
• Able to commence work immediately is a plus

*Kindly note that only shortlisted candidates will be notified. Thank you.

Dylan Choo

Rewarding Talents International

EA License: 22S1387

EA Personnel: R2094227

We were first established in Oct 2021, but as a 2nd generation business, we have been in this hair industry trade locally for 40 years.

We are seeking an enthusiastic, talented, and versatile Human Resource (HR) Executive to join our dynamic team.

The role of the Human Resource (HR) Executive will be

• assisting the Functional Manager as the backend lead, to streamline work processes,
• assist the Director in meeting arrangements
• With the opening of a new concept salon, the Human Resource (HR) can also assist the Functional Manager in setting up the new outlet, &
• any ad-hoc duties as required

Working hours:

• 5 day a week, incentive will be given if able to work on weekends. Working hours are to be discussed.
• Mondays to Saturdays: 1030 am to 6:30pm
• Sundays & PHs: 11am to 6pm

Overall Objective:

• Provide comprehensive administrative and clerical support to ensure the smooth operation of the office.
• Gain valuable experience in the administrative field and develop professional skills.

Responsibilities:

• General Administrative Tasks:
• Manage HR administrative tasks such as recordkeeping, leave management, and employee data entry.
• Data Entry & Recordkeeping
  Maintain and organize filing systems (both physical and digital).
  Prepare and process documents (e.g., invoices, expense reports, meeting materials).
  Manage office supplies and equipment, ordering as needed.
• Data Entry & Recordkeeping:Input data into computer systems accurately and efficiently.
  Maintain and update spreadsheets and databases.
  Generate reports as required.
• Other Duties:Perform other administrative duties as assigned by the supervisor.

Qualifications:

• Recently graduated from a recognized ITE or Polytechnic program in Singapore, or relevant working experience can be considered.
• Good computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with colleagues, clients, and other stakeholders.
• Ability to work independently and as part of a team.
• Proactive and detail-oriented with a focus on accuracy.
• Ability to learn new skills quickly and adapt to a fast-paced environment.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Job Description & Requirements

You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.

Take responsibility for the business performance of the restaurant
Plan and analyse restaurant sales levels and profitability
Prepare reports at the end of the shift/week
Create and execute plans for staff development
Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
Provide effective leadership to the F&B team to ensure targets are met
Constantly review, evaluate operations/procedures and suggest improvements to the management
Coordinate the entire operations of the restaurant during scheduled shifts
Perform banking duties
Maintain high standards of quality control, hygiene, and health and safety
Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
Any other appropriate duties and responsibilities as assigned
Requirements:

Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
Excellent organizational skills , interpersonal & communication skills
Strong public relations skills
Ability to thrive in a challenging environment
Strong leader & team player
Capable of delivering profits, costs control and building of customer loyalty

Job Responsibilities include, but not limited to

• Scheduling Library Roster for Library staff
• Preparing and submitting various reports and records as required by the Library, DVD and Book Club Committees.
• Response to members complaints, resolve problems and/or contacting vendors as appropriate
• Ensure new acquisitions are released timely on every 1st of the month for our Members
• Catalogue and re-classify new and old Non-Fiction books
• Keep track of books ordered - report for the Library Sub-Committee
• Confirm Attendees for Meetings, Booking of rooms and preparing menu for meetings
• Managing any requests made by patrons which include but not limited to

1. Purchasing specific titles [monographs and DVDs]
2. Subscribing to magazines or newspapers
3. Accepting Donations
4. Dispute resolution among members

• Online purchase – list of books and DVDs submit to Purchasing Manager
• Submit booklist approved by the Library Sub-Committee for local purchase to the Purchasing Manager
• Prepare agenda for Library Sub-Committee and DVD Section
• Prepare GC Report and follow-up from meetings
• Ensure new implementations are in operation:
• Fines charges - Vlib (Library Management System) & Finance system automation
• New members elected monthly – Vlib & Membership database synchronization
• DVD operations and Invelos DVD Profiler (US software) – online DVD listing for browsing
• Self-Check machine kiosk for books (encourage members to use)
• Work pad stations for RFID – reader to scan items at the library counter
• Automated Email Services – overdue and reservation notices to members
• Work with vendors – 3M (RFID vendor) & VTech (Library Management System vendor) on requests from Sub-Committees and Management
• Recommend best sellers/good reads to members
• Interaction with members for feedback to improve library services
• Select and purchase new books with Library Sub-Committee representative monthly
• Organise Library events such as ‘Meet The Author Evening’
• Organize library visits for staff and Committee members
• Training courses for executive and associates – suggest and plan new and essential courses
• Manage Budget for Books/DVDs/Periodicals - ensure within Budget
• Raise purchase requisition for projects listed in the Annual Budget/Capex
• Annual Report – submission
• Any other ad-hoc tasks that require attention, such as assisting IMDA submissions, interviewing library candidate

Share

• Check in and check out Books at the Library counter
• Assist members to use Self-Check machine to check out books
• Assist members with photocopying
• Assist members with the internet stations
• Responsible for the on-going Book culling exercise
• Reply to email enquiries
• Handle telephone enquiries

Requirements

• A degree or equivalent in Library Science, with at least 3 years of experience
• Service-oriented and comfortable with public speaking and presentations
• Ability to work on scheduled shifts which include weekends and public holidays
• Excellent written and verbal communications skills in English
• Good organizational, planning and time management skills
• Good knowledge of Microsoft Excel, Word, and PowerPoint
• High level of digital and information literacy

We are seeking a highly organised and detail-oriented individual to join our team as a Travel Administration/Operations Manager for our travel agency. The ideal candidate will be responsible for overseeing all aspects of operations, including bookings, logistics, administration, and customer service.

Responsibilities:

• Manage and coordinate all aspects of the booking process, including liaising with clients, vendors, and partners to ensure smooth transactions.
• Handle logistics for travel arrangements, including flights, accommodations, transportation, and activities, to ensure a seamless experience for our clients.
• Oversee administrative tasks such as paperwork, invoicing, and record-keeping to maintain accurate and up-to-date information.
• Develop and implement efficient processes and procedures to streamline operations and improve productivity.
• Monitor and manage budgets, expenses, and revenue to ensure profitability and cost-effectiveness.
• Maintain a high level of customer service, responding promptly to inquiries, resolving issues, and ensuring client satisfaction.
• Stay informed about industry trends, regulations, and best practices to ensure compliance and competitive advantage.
• Collaborate with other team members, to coordinate efforts and achieve company goals.
• Continuously evaluate and optimise operations to enhance efficiency, quality, and performance.

Qualifications:

• Bachelor's degree in business administration, hospitality management, or a related field.
• Previous experience in operations management, preferably in the travel or tourism industry.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise, and work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office.
• Ability to write emails, make phone calls and procure tickets and bookings.
• Leadership abilities and team management experience.
• Problem-solving skills and a proactive approach to challenges.
• Flexibility to adapt to changing priorities and schedules.
• Passion for travel and a commitment to delivering exceptional service to clients.
• Familiarity with England, Malaysia and the USA is a plus as we would like to expand tours there.
• May be required to be responsible for managing tourists, or new potential business opportunities. Proficiency in English, Chinese and Malay Language is appreciated.

Training Program Development:

• Design and develop comprehensive training programs aligned with the organization's objectives and employee development needs. This involves conducting training needs analysis, creating training materials, and implementing training initiatives.

Learning Delivery:

• Facilitate and deliver training sessions, workshops, and seminars to employees at various levels within the organization. This includes both in-person and virtual training delivery using appropriate instructional techniques and technologies.

Content Creation:

• Develop engaging and interactive training content, such as presentations, e-learning modules, videos, job aids, and other supporting materials. Ensure that the content is up-to-date, relevant, and tailored to the target audience.

Learning Management System (LMS) Administration:

• Manage the organization's learning management system, including uploading and organizing training materials, tracking employee progress, generating reports, and maintaining the system's functionality.

Performance Evaluation:

• Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement.
• Analyse feedback and data to make recommendations on training modifications or new initiatives.

Talent Development:

• Collaborate with managers and HR Team to identify high-potential employees and create individual development plans.
• Provide guidance and support to employees in their professional growth, including recommending relevant learning opportunities and resources.

Training Needs Analysis:

• Conduct periodic assessments of the organization's training needs based on business objectives, industry trends, and individual performance gaps.
• Use data-driven insights to identify areas where learning and development interventions can enhance employee skills and performance.
• Stakeholder Collaboration:
• Collaborate with various stakeholders, such as subject matter experts, department heads, and senior leaders, to identify training requirements, gather content, and ensure alignment with organizational goals.

1. Plans, directs and monitors the cleaning operations team.

2. Oversees the management of resources on project sites.

3. Develops cleaning operational plans and manage service contracts and incidents related to cleaning operations.

4. Prepare work method statement and Risk Assessment for all scopes

Job Requirements

• Diploma holder
• Preferably 2 years’ experience in cleaning industry or related fields.
• Senior executive or assistant manager roles.
• Must have good written and verbal communication skills in English.
• Must be computer literate in basic IT skills such as Office and Email.
• Must be able to embrace new technology with the aim of efficiency
• Good leadership and problem-solving skills
• Adaptability, professionalism and positive attitude and show willingness to learn.