Total 10 HR Manager job vacancies in Art / Design / Entertainment category in Bukit Mertajam

Job Title: Guest Experience Executive / Assistant Manager (ID8165)
Location: Clarke Quay, Singapore
Working Hour: Monday – Friday 9am – 6pm
Salary: $2800 - $4000

Job Description:
• Proactively monitor and address customer grievances, issues and trends across various online platforms to develop strategies to drive a high standard of customer satisfaction.
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.
• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.
• Track and measure the impact and success of reputation management campaigns using relevant metrics and analytics tools.
• Develop and implement effective CRM campaigns to promote a positive online reputation, including setup, deployment, delivery reporting, and performance analysis.
• Monitor and analyse customer feedbacks, reviews and sentiments from all touchpoints to identify insights and actionable improvements to increase customer loyalty.
• Provide weekly reports on review trends, feedbacks, service recovery, and actionable recommendations.
• Offer prompt and accurate responses to customer inquiries via email, social media, and phone.
• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.
• Collaborate with internal stakeholder teams to address and prevent recurrent issues.
• Oversee the timely production and distribution of marketing materials.
• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.
• Prepare materials for meetings, ensuring the CEO is well-prepared.
• Handle confidential information with the utmost discretion and professionalism.
• Undertake marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports and upkeep marketing assets inventory.
• Prepare and present monthly customer service reports on feedbacks, GEI and NPS scoring.

Requirement:
• Demonstrable experience in guest relations and online reputation management, ideally within the hospitality or service sector.
• Knowledge and prior experience with online reputation management tools.
• Exceptional written and verbal communication and interpersonal skills.
• Proven ability in problem-solving, maintaining a customer-centric approach and exceeding customers’ expectations.
• Able to manage stressful situations with poise and professionalism.
• Proficiency in PowerPoint and Excel.

We are an interior design firm specializing in high end residential design.

We are looking for a resourceful, numerate, multitasker to be the right hand to our CEO.

The candidate should be equally comfortable liaising with our high-end client base as well as coordinating/ directing our contractors. Ours is a fast paced, dynamic environment. We are a closeknit friendly team and we are looking for someone who can support our existing operations and help us develop further.

Job Description & Requirements:

This is not a design role and the candidate does not require any design experience but an interest in design and the home is essential to be able to support the design team.

Responsibilities include but not limited to:

· Liaise with vendors, suppliers, contractors

· Project purchasing

· Logistics and Inventory management

· Sales Admin & Office Admin

· HR Coordination

· Liaise with/ support the finance team

· Liaise with outsourced IT

· Business Development

· Events organization

Skills and experience required:

· Possess at least a Degree/Diploma

· Minimum of 5 years’ relevant experience

· Strong Experience in project purchasing, sales admin support, general office management functions are required

· Well versed with MS Words, Excel, PowerPoint and Outlook is a must. Familiarity with HR and accountancy softwares and Canva is an advantage.

· Meticulous, have an eye for detail and an inquiring mind

· Self-motivated, Pro-active and with a good work ethic

· Good communication skills

· Relates to people of all levels and enjoys working in an innovative and fast pace environment

· Enjoys working independently as well as in a team

· Singaporeans & PRs only

Interested candidates, please email your resume to nikki@diid.sg and queenie@diid.sg.

Job Title: Relationship Manager (ID8123)
Location: Jurong East
Working Hour: 5 days work Monday-Friday 9am – 6pm
Salary: $4000 - $7000

Job Description:
• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guide their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Requirement:
• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict-resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.

Responsible for arranging the show list and arranging the performers

Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

Represent the performing artistes to attend all management meetings.

Memorize lyrics and routines of song selection for optimal performance standards

Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

Foster and strengthen teamwork.

Job Title: Assistant Manager, Casting (ID4545)
Location: Gul Circle
Working Hours: Mon to Fri 8.00am-5.30pm
Salary: $4000-$6000


Key Job Accountabilities:
• Support casting costing, review technical and quality specifications.
• Lead investment casting part development, process development, and scrap reduction.
• Improve casting defect levels for existing products and new product development.
• Support the implementation of automation in manufacturing and casting simulation software for designing gating systems for new and existing parts.
• Oversee all casting process operations leading to sound casting parts, including reviewing wax tooling, patterns injection, wax assembly gating systems, ceramic shell production, dewaxing, firing, pouring, finishing, and special heat treatment, NDT, surface treatment, and machining.
• Identify, develop, and implement manufacturing processes and productivity improvement projects within the investment casting operations to enhance efficiency and cost-effectiveness and to achieve better quality.
• Understand casting metallurgy, gating systems, and process parameters for overseeing processes and working to maintain optimization of the production line.
• Ensure that the manufacturing of final investment casting parts meets aerospace quality standards.
• Provide technical reviews for tooling design and SolidCAM used in precision machining.
• Establish industry 4.0 automation robotic processes, including project planning, cost budgeting, ROI review, resource allocation, technical review, and timeline management.
• Train and mentor engineers to support their career development and instill a sense of urgency in engineering activities for the manufacturing business.
• Foster sustainability projects to implement energy savings, a culture of lean, and industry waste reduction.
• Prepare engineering review presentations for reporting to senior management.
• Work closely with the HODs to plan, coordinate, and execute manufacturing projects related to investment casting and precision wax tooling design.
• Liaise with other departments, including production, quality, and process planning, to ensure smooth operations and effective problem-solving.
• Perform other duties as directed by the senior management.

Required Experience and Qualifications:
• Minimum 7-10 years of engineering experience in INVESTMENT CASTING is required.
• Familiarity with aerospace material investment casting techniques, including aluminum (A356, C355, F357), Stainless Steel (17-4PH, 15-5PH,347) and Superalloys (Nickel-Base Equiaxed)
• Familiarity with casting metallurgy, non-destructive testing and Heat treatment processes is preferred.
• Experience in managing people and cost analysis is preferred

Design Manager reports to Design Lead and collaborates with Studio Manager. You will be responsible for implementing an appropriate framework and best practices and manage the design delivery process and essay a bridging role between the design and the delivery for Hospitality interior design projects.

Key responsibilities

• Understands and adheres to the Project Plan including project design and Financial goals.
• Drive the project design forward with the Design Lead from kick-off to completion.
• Support the Design Lead as required during Concept and Schematic phases and in preparation of presentations
• Fully involved in the project design development - work closely with the design teams from Design Development stage all the way to practical completion, ensure design information is of the right quality; oversee the drafting of detailed workings, drawings and specifications; prepare tender applications and make related presentations; Study construction documents and analyze and approve changes to construction design documents.
• Manage the quality of deliverables and ensure that Design documentation keeps pace with project timescales and projects come within budget and deadlines; keep consult with executives and make recommendations for resource allocation.
• Coordinate and foster teamwork between all project stakeholders – the design internally the Consultants externally

Support team through full project lifecycle from planning to construction.

Qualifications

• Hospitality Design related background in both Education and working experience
• Experience in Project design development
• Proficiency in Design program such AutoCad, Photoshop, SketchUp
• Good at presentation skill and client management

Requirement: CV with Updated portfolio

Job Title: QA/QC Manager (ID6051)
Location: Ubi
Working Hours: Mon to Fri 8.00am-6.00pm, Sat full day (alt)
Salary: $4000 - $7000

Job Description
• Perform checks on the structural, architectural and M&E materials/works to ensure that the final touch-up works are ready for inspections.
• Conduct regular inspections to ensure works are in compliance with method statements (in accordance to BCA’s Good Industry Practice)
• Monitor the performance of subcontractor workers for all trades and ensure any defects are properly rectified
• Prepare relevant QA/QC reports
• Implement QA/QC plans and ensure PPVC quality before delivery
• Ensure the functionality of the product before handing over to buyers
• Assist in preparing for QM submissions
• Assist in yearly ISO audits
• Assess, feedback on the construction process and procedures
• Execute quality control as per site specific materials and Works Quality Plan.
• Conduct relevant training for sub-con and internal staff.
• Issuance and handling of Site Memo.
• Monitor undertaken corrective and preventive actions against non-conformities.
• Arrange and liaise with BCA for CONQUAS/QM assessments.
• Recommends solutions for critical and/or frequent recurring defects to Project Team.
• Ensure all the method statement used has obtained approval from the clients and consultants.
• Follow-up all the required tests as per contract requirement.
• Attend regular site meetings – QAQC, Landscape Coordination Meeting and Client Meeting.
• Attend off-site inspection – Precast and Structural Steel Works (Malaysia and Singapore Factory)
• Follow the developer’s Quality Inspectors (QI) and Customer Service Officers (CSO) for inspection prior to building handover to owners.
• Attend to client ’s defects during Defect Liability Period.
• In-charge of the handover of the common areas to management team.M
• Manage the QAQC team and any adhoc related duties.

Requirement:
• Min Diploma or Degree related to QA/QC or Engineering / Construction related field
• Prior experience related to construction industry (HDB, Condominium projects etc.) is added advantage
• Good knowledge of construction quality control/assurance is necessary

Job Highlights:

1. Comprehensive Medical Insurance
2. Annual Performance Appraisal Assessment
3. Friendly Working Environment
4. Career Progression

Job Description:

1. To design aluminum architectural products to meet Client and Consultants’ specifications & expectation;
2. To prepare shop drawing, tender drawing, die drawing, cut-out details & cutting list, material order and also to issue P/R for local order;
3. To attend external technical meetings with Architects and Consultants to achieve shop drawings' approval;
4. To attend internal design meetings, also the project coordination meetings with main contractor and others related to the project that you are in-charge of;
5. To work with PE and to coordinate with China design department / factory for fabrication;
6. To ensure high quality of works produced at all times, especially on accuracy, on time delivery and compliance with deadlines;
7. To work closely with team leader; and
8. To assign by the Management and/or HOD for other related work assignments.

We are looking for a resourceful, numerate, multitasker to be the right hand to our CEO.

The candidate should be equally comfortable liaising with our high-end client base as well as coordinating/ directing our contractors. Ours is a fast paced, dynamic environment. We are a closeknit friendly team and we are looking for someone who can support our existing operations and help us develop further.

Job scope to include but not limited to:

HR functions

• Recruitment, onboarding of new hires to offboarding employees
• MOM work pass application/renewal/termination
• Data management on HR software (Info-Tech) such as set up/update employee data, leave approval, claim approval, publish payslip, CPF submission
• Application for internship grants

Admin functions

• Liaise with clients, vendors, service providers and landlord
• Liaise and work with the marketing team as required
• Liaise and work with the finance team as required
• Point person for maintenance, mailing, arrange shipping/deliveries, office supplies and errands
• Manage pantry supplies and stationeries
• Reception duties and provide general support to visitors
• Arrange company events
• Manage all office and staff insurance
• Application for all applicable government grants
• Coordinate with IT on all requirements and issues
• Update IT listings on computer assets and software

PA functions

• Organize and coordinate schedules, appointments, and bookings
• Update the shared calendar on appointments and employee leave schedules

Skills and experience required:

• Possess at least a Degree/Diploma
• Minimum of 5 years’ relevant experience
• Experience/knowledge of book keeping
• Well versed with MS Words, Excel, PowerPoint and Outlook. Familiarity with accountancy software and Canva is an advantage
• Have an eye for detail and an inquiring mind
• Self-motivated and with a good work ethic
• Good communication skills
• Relate to people of all levels and enjoys working in an innovative and fast pace environment.
• Enjoy working independently as well as in a team

Interested applicants, please email your resume to: nikki@diid.sg

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

We are seeking an experienced and culturally astute In-House Regional Creative Manager to join Four Seasons growing creative department, focusing on the APAC region. As the Regional Creative Manager, you will be responsible for driving creative initiatives that resonate with the region's unique cultural nuances and preferences. Reporting to the Global Vice President of Creative, you will play a pivotal role in shaping the brand's creative direction and ensuring consistent excellence across APAC markets.

Job Descriptions:

1) Regional Creative Strategy

· Develop and execute regional creative strategies aligned with the brand's global vision.

· Integrate brand messaging, aesthetics, and storytelling within the APAC market.

· Adapt creative concepts to resonate with local relevancy while maintaining brand integrity.

2) Regional and Local Cultural Understanding

· Demonstrate a deep understanding of APAC region's diverse cultures, trends, and consumer behaviors.

· Customize creative concepts and campaigns to resonate with local preferences.

3) Team Leadership

· Build, lead and inspire a small team of creatives, fostering a collaborative and innovative environment.

· Support the growth and development of team members.

4) Art Direction and Design

· Provide clear direction to deliver high-quality visual and written content across various mediums.

· Ensure consistency and alignment with brand guidelines.

· Hands-on graphic design with elevated aesthetics and taste.

5) Collaboration and Alignment

· Collaborate with cross-functional teams and regional stakeholders.

· Align creative strategies with business objectives and market-specific requirements.

Professional Qualifications:

· Strong proficiency in Adobe Creative Suite and other relevant design software.

· Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders globally and regionally.

· Demonstrated understanding of APAC cultural nuances, market trends, and consumer preferences.

· Proven leadership and team management skills, inspiring creative teams to deliver outstanding results.

· Strategic mindset and ability to develop and execute creative strategies aligned with business objectives and regional requirements.

· Track record of managing creative projects from concept to execution, ensuring high-quality deliverables within timelines and budgets.

· Budget management experience, including resource allocation and vendor management.

· Analytical mindset, leveraging performance metrics and consumer insights to inform creative decisions.

Education:

· Bachelor's degree in graphic design, visual communications, or a related field (preferred).

Experience:

· Minimum of 8 years of experience in a creative management role, with a focus on the APAC region.

Travel: As required.

Key Behavioural Competencies:

· Leadership: Inspiring and motivating creative teams.

· Communication: Collaborating and influencing stakeholders at all levels.

· Strategic Thinking: Developing and executing creative strategies.

· Adaptability: Understanding cultural nuances and consumer preferences.

· Analytical Thinking: Analyzing performance metrics and consumer insights.

Key Functional Competencies:

· Creative Strategy Development and Execution.

· Cultural Adaptation.

· Team Leadership and Development.

· Creative Direction.

· Project delivery.

· Collaboration and Alignment.

Technical Skills and Knowledge:

· Proficiency in Adobe Creative Suite and other relevant design software.

· Strong understanding of design principles and aesthetics.

· Budget management and vendor relationship skills.

· Extensive knowledge of regional creative talents in the luxury and lifestyle industry.