Key responsibilities 1.0 Outcomes and quality of service issues 1.1. Ensure that Out of Hospital contractual outcomes are achieve.....
Key responsibilities 1.0 Outcomes and quality of service issues 1.1. Ensure that Out of Hospital contractual outcomes are achieved and sustained. 1.2. Ensure the optimum management of Community Services resources in North Warwickshire Place so that clinical staff can carry out their functions effectively. 1.3. Ensure that agreed Outcomes are achieved, ensuring that access and response targets are met. Identify potential problems and variances against agreed targets at the earliest opportunity and be instrumental in corrective action. 1.4. Lead the development of strategic and business planning objectives for Warwickshire North Place ensuring the involvement and commitment of key staff members to the process, promoting a culture in which staff are engaged and empowered to design services to improve outcomes, responsiveness, and efficiency. 1.5. Manage the performance of the Warwickshire North Place against agreed national/regional quality standards adopted by SWFT, GEH and partners. 1.6. Manage the service development plans, including providing leadership for the development of business cases, service reviews and the delivery of service changes. 1.7. Ensure that patient-focused clinical services are developed in line with Trust Strategy, NHS Plan National and other national initiatives. 2.0 Activity and quality of service issues 2.1 To ensure that performance information is maintained, monitored and evaluated to ensure sufficient capacity to support delivery of robust and sustainable Adult Community Services. 2.2 To ensure that monitoring and action plans are in place to maintain and update required registrations under the Care Quality Commission (CQC) frameworks in delivery of Outstanding services. 2.3 To embed prevention, reablement and early support ethos and principles of Community resilience across Out of Hospital pathways. 2.4 To develop business cases to deliver sustainable Adult Out of Hospital services to include citizens with on-going issues such as mental health care needs, dementia, stroke, learning disability etc. 2.5 To work with local communities and the voluntary sector to create appropriate community support schemes. 2.6 To work in collaboration with internal and external partners to ensure integrated services are developed and successfully delivered. 3.0 Finance 3.1 To have overall responsibility for all budgets associated with the services, ensuring that resources are used effectively, with no duplication, no unnecessary handovers between service pathways and that balanced budgets are delivered at year end. 3.2 Manage the financial performance at Warwickshire North Place highlighting potential problems at the earliest opportunity and be instrumental in implementing corrective action. 3.3 Ensure that all resource implications and changes in services within Warwickshire North Place are clearly communicated as part of business and financial planning cycle. 3.4 Support the Operational Management Team and Divisional Finance Manager in the negotiation and agreement of Place budgets, agreeing with the Associate Chief Operating Officer of Out of Hospital Care Collaborative appropriate delegation of functional budget to self- managed teams. 3.5 Manage the performance of the Warwickshire North Place to achieve effectiveness and efficiency targets including Cost Improvement Programmes. 3.6 Be responsible for the budgetary management of Capital Projects as directed by Associate Director of Operations, Out of Hospital Care Collaborative. 4.0 Information and Communication 4.1 Take a lead in the implementation of Adult Out of Hospital Care Collaborative communication strategies in relation to Warwickshire North Place. 4.2 Ensure that methods of organisation and sources of information are patient centred. 4.3 Communicate with other appropriate professional bodies, locally and nationally, to promote and improve the services in line with the Trust's objectives and nationally agreed initiatives. 4.4 Ensure that communication systems support the effective management of service delivery and ensure that staff and stakeholder views are actively sought. 4.5 Ensure flexible and imaginative feedback systems exist to receive user and carer views on the running of current services, as well as planning those for the future. 5.0 General Management 5.1 To participate in the on-call rota for the management of SWFT. 5.2 Ensure working hours of staff under your responsibility are managed in order to maintain a healthy work/life balance and comply with the EWTD. 5.3 Ensure that the Trust's Complaints Procedure is adhered to, responding to complaints/criticisms as required and ensuring that supporting documentation is made available as appropriate, particularly in cases of litigation. 5.4 Represent the Out of Hospital Care Collaborative and be actively involved in SWFT Trustwide teams/committees as appropriate. 5.5 Represent the Out of Hospital Care Collaborative and be actively involved in GEH Trustwide teams/committees as appropriate. 5.6 Ensure delivery of the SWFT and GEH Trust governance agenda, including Risk Management, Health and Safety and quality standards, through the development, implementation and review of governance systems to ensure a safe clinical and working environment. 5.7 Ensure that all Trust standards are maintained and monitored to improve the quality of care to all who come into contact with services provided by SWFT and GEH. 5.8 Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may be affected by his/her acts or omissions at work, and to cooperate to ensure that statutory and Trust regulations are complied with. 5.9 To participate in appraisals and personal reviews and work to achieve agreed set objectives. 5.10 To participate in appropriate training and development activities. 5.11 To participate in team, professional and personal development activities and ensure that appraisal, CPD and clinical supervision is undertaken across the sub-division. 5.12 Ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care. 5.13 To provide short-term cover for colleagues during periods of leave. 5.14 Undertake any other duties and responsibilities as required by the Associate Chief Operating Officer (SWFT) or Chief Operating Officer (GEH), in accordance with the grade and nature of the post. 5.15 To lead division wide service improvement, development or transformation projects as required. 6.0 Working Relationships 6.1 The General Manager will work in close partnership with SWFT and GEH leadershipteams to support the development of integrated service delivery plans for North Warwickshire Place in line with the Integrated Care System strategy and priorities. 6.2 The General Manager will have close working relationships with: Associate Medical Directors, Public Health Consultants, other medical staff, senior nurses, Allied Health Professionals and Managers across both GEH and SWFT. Local NHS Trusts, including the ICB, Hospital and other healthcare providers Social Services Educational and research organisations Primary Care and GP Federations 6.3 The post holder to engage with clinical networks and patient organisations to take forward Out of Hospital Programme. 6.4 The service is to be delivered in line with the following principles:Corporate GovernanceControls AssuranceImproving Working LivesNHS Code of Conduct 6.5 To abide by Infection Prevention, and Control policies, relevant to their area of work. Undertake the necessary level of training. This will be appraised through the KSF review process or other relevant professional review process. 6.6 To accept responsibility for the provision of effective infection prevention and controlwithin the Trust in liaison with the Trust's Infection Control Team. 6.7 To act as a role model in applying good infection control practice and ensures compliance with all Infection Control policies. 6.8 This job description is subject to review at any time in consultation with the post holder.
