Job Responsibilities
- Pre-Project Capability Assessment & Transformation Planning
o Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” operational capabilities in line with the strategic direction.
o Identify and document the opportunity for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights.
- Requirements Analysis & Elicitation
o Collaborate with BU Specialists to elicit and review business requirements.
o Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment.
o Responsible to analyse and define detailed functional and non-functional requirements based on business requirements.
o Identify value based & outcome driven requirements and manage risks through prioritization.
o Write business functional release notes and contribute to deployment plan.
o Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements.
o Work with Test Manager to translate business requirements into test scenarios.
o Facilitate / provide "Train the Trainer" on application enhancements.
o Maintain up to date knowledge base related to application features and processes (subject matter expertise).
- Testing & Scope Management
o Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
o Perform impact assessment and estimation for Project Change Request.
Job Requirements
- Bachelor’s degree in Engineering/ Business/ Finance or equivalent.
- Minimum 10 years of relevant banking and/or consulting experience.
- Strong business domain knowledge in retail banking.
- Knowledge of Enterprise Workflow (FileNet, Datacap, BAW, etc.).
- Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
- Understanding of technology and operational processes across functions / departments in the bank/market.
- Resourceful team player.
- Familiar with change management processes and project management fundamentals.
- Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.
- Passionate, diligent and resilient individual with ability to thrive in ambiguity.
- Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
- Having experience in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping, working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.
Domain
- Retail Consumer banking operations & contact centre.
- Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.
- Knowledge of Best Practices & Service Excellence in Technology & Operation Management.