Customer Service - Call Centre (Call Centre & Customer Service)

Job Type: Full-time
Salary: RM2,500.00 - RM4,500.00 per month

Project scope: Handling general inquiries related to billing and other concerns from customers.

Job scope:

Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.

Channels: Inbound & outbound calls, email (only for internal communication)

 

Requirements:

With at least 1-year of experience in customer service

Preference for candidates with Call Centre experience – Voice and non-voice

Fluent in both languages Eng & Man (Main Requirement, must be a mandarin speaker)

Proficient in Microsoft Office

Swift typing skills

Benefits:

Opportunities for promotion
Professional development
 

Supplemental pay types: Commission pay, Performance bonus
 
Ability to commute/relocate:

Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

Experience: Customer service: 1 year (Preferred), Fresh graduate welcome!
 

Language:

Chinese (Preferred)
English (Preferred)

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

客戶服務 - 呼叫中心（呼叫中心和客戶服務）

工作類型：全職
薪水：每月 RM2,500.00 - RM4,500.00

專案範圍：處理與計費相關的一般查詢以及客戶的其他問題。

工作範圍：

透過工程師和工程師的呼入和呼出電話處理客戶的詢問。

管道：來電、來電、電子郵件（僅用於內部溝通）

要求：

擁有至少1年客戶服務經驗

優先考慮具有呼叫中心經驗的候選人 - 語音和非語音

流利的英漢雙語（主要要求，必須會說普通話）

精通微軟Office

快速打字技巧

好處：

晉升機會
專業發展

補充薪酬類型：佣金、績效獎金

通勤/搬遷能力：

新山：可靠的通勤或計劃在開始工作前搬遷（首選）

經驗： 客戶服務：1年（優先），歡迎應屆畢業生！

語言：

中文（首選）
英語（首選）

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

Employment Benefits:

• Group Medical Insurances
• Dental & Specialist reimbursement
• Statutory Leaves
• Annual Wage Supplement (13th month bonus)
• Company Shuttle Bus from MRT Station to Office & vice versa
• Flexi working time
• Telecommuting
• Training & Development Opportunities
• Work-Life Balance etc.

Specific Responsibilities:

• Responsible for establishing relationships with Corporate Accounts in the APAC region (hereinafter referred to as "Accounts") and understanding Accounts’ business situations and supply chain challenges.
• Focused industries for Accounts: Automotive (including motorcycle and construction machinery), High-tech (including semi-conductor, electric components, and Home Appliance), Foods and Healthcare.
• Responsible for solution proposals based on understandings of Accounts' supply chain challenges (including suggestions for business development both internally and externally).
• Responsible for acquisition of proposed opportunities for Accounts and support in implementing acquired projects with each Yamato Group Subsidiaries.
• Responsible for handling and summarizing responses to RFQs and bids for Accounts, as well as negotiations with them.
• Responsible for ensuring the Profit/Loss for each Accounts in charge.
• Responsible for facilitating and expediting the above A to D through efficient collaboration with Yamato Group (including Japan and each subsidiary).
• Report business progress to Regional Sales General Manager on a regular basis. (Daily, Weekly, and Monthly).

Job Specifications/Requirements:

• Regional sales experiences and knowledge in the Automotive Industry, Semi-Conductor Industry or E-Commerce.
• Understand the management issues of the target corporate customers
• Make proposals that improves the corporate value and customer value of the customer as a result of the grasped management issues together with the preparation of materials.
• Motivated to fully understand the functions and resources of our company and the Yamato Group.
• Areas of Sales focus & business development is APAC region.
• Excellent negotiator & Sales pitch presentation skills.
• Resourceful & passionate in driving Sales & Business Development.
• Proficient in Word, Excel, PowerPoint.
• Candidate with at least N1 JLPT proficiency will be preferred as this position requires to liaise with Japanese clients directly.
• Frequent Travel might be required.

Working Arrangements:

Work Location: 2 Bukit Merah Central, #08-01, Singapore 159835

Work Days: Mondays to Fridays.

Work Hours: 8:30am to 6pm (Mondays to Fridays).

Job Responsibilities:

• Train, coach and assess students (in collaboration with other Instructors, Teachers and APs) in school and on-site to meet industrial standards and requirements of work places incorporating Work-readiness Skills and Work Habits – hard and soft skills.
• Develop training packages (lesson plan, assignments, and presentation slides with resources, assessment plans and trainer guide) for each vocational area based on competency standards of the Skills Future framework.
• Monitor students’ performance using CATs (Continuous Assessment Tools) and SWPs (Standard Work Performance)
• Plan and perform situational and ecological assessments prior to work experience and job attachment.
• Accompany students for selection, interview and job orientation.
• Provide on-site training/supervision as and when needed.
• Establish and maintain employers’ database and archive/safe keep all documents and correspondences.
• Align the vocational curriculum to WSQ Framework and develop a responsive vocational curriculum, incorporating sensory integration, home-school-partnership to meet the diverse needs of students and the requirements of industrial standards.
• Facilitate and support the implementation, review of the vocational education curriculum to enable students to achieve competencies in both hard and soft skills.
• Ensure and maintain readiness of quality teaching resources and to provide quality vocational training.
• build and maintain a functional network between school and industrial partners to ensure provision of up-to-date industrial training.
• partner the HOD, other instructors and teachers in the development and implementation of an innovative and inclusive vocational education programme.

Job Requirements:

• Minimum Polytechnic Diploma or equivalent with 2 years of relevant working experience in F&B/ Horticulture/ Hospitality/ Retail Operations, etc..
• Possess good problem solving skills to identify issues and create action plans.
• Able to communicate with diverse groups; maintaining confidentiality; working as part of a team; and meeting deadlines and schedules
• Able to work under limited supervision following standardized practices and/or methods
• Good People management skills - leading, guiding, and/or coordinating with others
• Experience working with chronic conditions such as Special Needs and/or Mental Illness.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

The Principal Speech & Language Therapist / AHP Lead works in the field of allied health professional practice. He/She leads clinical standards and practice guidelines within multi-disciplinary settings and provides specialised knowledge and expertise to improve allied health professional services, delivery and models of care. He/She uplifts professional practice through developing and delivering education and training for staff and other stakeholders. As a mentor, he/she also identifies and creates holistic development opportunities for allied health professionals. He/she leads research and new initiatives to enhance and/or design clinical services and programmes.

An experienced professional with good team management, interpersonal and communication skills, the Principal Speech & Language Therapist / AHP Lead steers interdisciplinary teams of professionals from various clinical disciplines towards collaborative practices and greater synergy.

RESPONSIBILITIES

• Lead engagement with the public and community stakeholders through various channels on professional issues
• Lead evidence-based practices that align with emerging trends in specialty areas of clinical services
• Review, align and set clinical practice guidelines and clinical competency standards
• Plan the development and implementation of new clinical services, assessment techniques and intervention strategies in professional practice domains
• Implement quality improvement projects to improve client care and clinical services at the organisation and/or department level
• Supervise the holistic management of clinically complex cases taking into consideration multi-disciplinary perspectives
• Assess and review the clinical competency of staff across disciplines
• Implement clinical supervision structures and guidelines for AHP staff in compliance with prevailing requirements determined by professional bodies and accreditation boards
• Monitor staff adherence to clinical supervision guidelines and requirements for professional licencing or accreditation
• Formulate and implement clinical audit strategies
• Provide mentorship to multi-disciplinary teams and clinical supervision for senior AHP staff
• Develop and implement training roadmaps, professional development initiatives and programmes across all disciplines
• Develop departmental research, data analytics and project management guidelines

QUALIFICATIONS

• Minimum Bachelor Degree or equivalent in Speech & Language Therapy recognised by the relevant local professional association
• Post-Graduate qualifications in relevant field of clinical specialisation

OTHER INFORMATION

• Minimum 8 years of experience in clinical practice as Speech & Language Therapist
• Minimum 3 years of experience in clinical supervision
• Prior experience in supervisory and/or leadership roles would be an advantage

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD

Job Responsibilities

• Create and maintain a safe environment for children through enhancing trusting and respectful relationships with them.
• Responsible for classroom management and routine care duties to ensure safety and hygiene of the children
• Enrich children’s learning through co-designing and implementing developmentally appropriate and culturally appropriate curricula.
• Engage in continuous learning and reflective practice and contribute to the school’s culture.

* Candidates with Montessori background , strong in Music and Arts and Music has added advantage.

Job Requirements

• Advance Certificate In Early Years (ACEY)
• Diploma in Early Childhood Care & Education/Advanced Certificate in Early years
• Certified L2/L1 with ECDA
• Must have at least 1 to 5 years of relevant teaching experience in a pre-school setting.
• Excellent communication and interpersonal skills
• Nice and humble personality
• High adaptabilty
• Good class management skill
• Able to work well independently as well as within a team

Job Purpose:

You shall be responsible for the speech language programme for students &/or trainees with oral communication challenges including evaluation of all students &/or trainees with suspected or identified communication disorders and the development, management and coordination of a speech and language programme, including difficulty in swallowing.

Key Responsibilities:

Consultation

• Provide professional inputs to support understanding of clients’ speech, language and communication difficulties to teachers, parents/caregivers, professional staff, administrators and the public.
• Participate in collaborative problem-solving to assist teachers, parents / caregivers, professional staff and administrators with practical ideas and recommendations in the setting of goals, selection and design of intervention programs, etc.

Assessment

• Provide screening, identification, assessment, diagnosis, treatment and follow-up services for students/trainees with speech and language disorders.
• Measure outcomes of treatment and conduct continuous evaluation
• Identify effective practices and programs to improve and enhance quality of
• services.
• Able to apply formal and informal modes of assessment.
• Maintain efficient client records and documentation. i.e. Assessment reports filing in students’ confidential file.

Treatment Strategies

• Implement intervention program based on assessment, interpretation and planning.

Discharge Planning

• The Speech and Language Therapists should write a discharge based on the following:
• Documented evidence showing that the student has achieved all the objectives or the students can no longer benefit from the therapy.
• The student to be discharge from therapy services if he/she leaves the school.
• Recommend other services, if applicable to the student and other family members.
• Refer and write a discharge summary, if necessary, when the student is going to another service or an APSN School.

Training and Support

• Train and support teachers, caregivers and other communication partners of individuals with speech, language, communication difficulties.
• Mentor and supervise of support personnel.

Job Requirements:

• Recognized degree in Speech Pathology from accredited college/ university
• Good team player with strong communication and interpersonal skills
• Relevant work experience ranging from children to young adults with intellectual disability would be an advantage
• Ability to work with independently and with minimum supervision
• Valid practising certificate with Allied Health Professional Council (AHPC)
• Entry level candidates who recently completed the studies in Speech Pathology are welcome to apply. We will provide AHPC supervision requirements and support.

Job Descriptions

• Undertaking the responsiblity of teaching the class in accordance to our curriculum and guidelines.
• Classroom management, planning of curriculum, prepare teaching aids and classroom decoration.
• Collaboration with all teaching staff to achieve high standard of teaching and caring to children.
• Evaluate and document children’s progress development and communicate professionally with parents regarding their children’s performance.
• Ensure the safety and well beings of children remail vigilant at all times, follow health, safety, nutritional and hygiene standards.

Job Requirements

• Diploma in Early Childhood Care & Education/Advanced Certificate in Early Years.
• Computer literacy.
• Good Communication and Interpersonal Skills.
• Must be a good team player.
• At least 2 years experience.

Preschool Teacher (Chinese Language)

At Bridging Stars Childcare, our vision is to in giving our best by bringing in the best so that we can make a difference to our children.

Responsibilities:

Planning and carrying out lessons (Mandarin) for children aged eighteen (18) months to six (6) years
Provide tools and resources for children to use and explore during learning and play activities
Adapt teaching methods and materials to meet the interests and learning styles of children
Develop and maintain positive relationships with children and parents
Create plans for daily activities in line with the school curriculum
Foster a positive and healthy learning environment
Encourage creative thinking and learning
A good team player and maintain professional attitudes and loyalty to the school at all times.
Requirements:Degree or Diploma in ECCE (Mandarin)
Registered with ECDA with an L2 qualification in Mandarin
Fluent in Mandarin (spoken and written)
Relevant experience an advantage

Job Purpose:

You shall be responsible for the speech language programme for students &/or trainees with oral communication challenges including evaluation of all students &/or trainees with suspected or identified communication disorders and the development, management and coordination of a speech and language programme, including difficulty in swallowing.

Key Responsibilities:

Consultation

• Provide professional inputs to support understanding of clients’ speech, language and communication difficulties to teachers, parents/caregivers, professional staff, administrators and the public.
• Participate in collaborative problem-solving to assist teachers, parents / caregivers, professional staff and administrators with practical ideas and recommendations in the setting of goals, selection and design of intervention programs, etc.

Assessment

• Provide screening, identification, assessment, diagnosis, treatment and follow-up services for students/trainees with speech and language disorders.
• Measure outcomes of treatment and conduct continuous evaluation
• Identify effective practices and programs to improve and enhance quality of
• services.
• Able to apply formal and informal modes of assessment.
• Maintain efficient client records and documentation. i.e. Assessment reports filing in students’ confidential file.

Treatment Strategies

• Implement intervention program based on assessment, interpretation and planning.

Discharge Planning

• The Speech and Language Therapists should write a discharge based on the following:
• Documented evidence showing that the student has achieved all the objectives or the students can no longer benefit from the therapy.
• The student to be discharge from therapy services if he/she leaves the school.
• Recommend other services, if applicable to the student and other family members.
• Refer and write a discharge summary, if necessary, when the student is going to another service or an APSN School.

Training and Support

• Train and support teachers, caregivers and other communication partners of individuals with speech, language, communication difficulties.
• Mentor and supervise of support personnel.

Job Requirements:

• Recognized degree in Speech Pathology from accredited college/ university
• Good team player with strong communication and interpersonal skills
• Relevant work experience ranging from children to young adults with intellectual disability would be an advantage
• Ability to work with independently and with minimum supervision
• Valid practising certificate with Allied Health Professional Council (AHPC)
• Entry level candidates who recently completed the studies in Speech Pathology are welcome to apply. We will provide AHPC supervision requirements and support.

Additional Notes to Applicants:

APSN operates 4 Special Education (SPED) Schools and 1 Sheltered Workshop (Centre for Adults) with locations as below:

• APSN Chaoyang – Ang Mo Kio
• APSN Katong School – New Upper Changi Road
• APSN Tanglin School – Alexandra Road
• APSN Delta Senior School – Choa Chu Kang; and
• APSN Centre for Adults – Jalan Ubi

Do indicate your interest in School-Based or Centre-Based work and your preferred work locations when you apply.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

A Speech Therapist is responsible for assessing clients, planning therapy interventions for clients, implementing clients’ therapy plans and educating clients and their caregivers. She/He is also involved in managing risk and service quality and performs department administration and operations tasks. She/He participates in continuing education and research.

She/He may work as part of collaborative and interdisciplinary teams. She/He should be collaborative and possess problem-solving skills

• Conduct SLT- assessment and therapy planning
• Deliver interventions
• Perform clinical administration and operations
• Manage risk and quality
• Participate in continuing education and research activities

QUALIFICATIONS

• Degree/Masters equivalent in Speech & Language Therapy from an institution recognized by the Allied Health Professions Council

OTHER INFORMATION

• Eligible for AHPC Conditional Registration or are on Full Registration

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD

Job Purpose:

You shall be responsible for the speech language programme for students &/or trainees with oral communication challenges including evaluation of all students &/or trainees with suspected or identified communication disorders and the development, management and coordination of a speech and language programme, including difficulty in swallowing.

Key Responsibilities:

Consultation

• Provide professional inputs to support understanding of clients’ speech, language and communication difficulties to teachers, parents/caregivers, professional staff, administrators and the public.
• Participate in collaborative problem-solving to assist teachers, parents / caregivers, professional staff and administrators with practical ideas and recommendations in the setting of goals, selection and design of intervention programs, etc.

Assessment

• Provide screening, identification, assessment, diagnosis, treatment and follow-up services for students/trainees with speech and language disorders.
• Measure outcomes of treatment and conduct continuous evaluation
• Identify effective practices and programs to improve and enhance quality of
• services.
• Able to apply formal and informal modes of assessment.
• Maintain efficient client records and documentation. i.e. Assessment reports filing in students’ confidential file.

Treatment Strategies

• Implement intervention program based on assessment, interpretation and planning.

Discharge Planning

• The Speech and Language Therapists should write a discharge based on the following:
• Documented evidence showing that the student has achieved all the objectives or the students can no longer benefit from the therapy.
• The student to be discharge from therapy services if he/she leaves the school.
• Recommend other services, if applicable to the student and other family members.
• Refer and write a discharge summary, if necessary, when the student is going to another service or an APSN School.

Training and Support

• Train and support teachers, caregivers and other communication partners of individuals with speech, language, communication difficulties.
• Mentor and supervise of support personnel.

Job Requirements:

• Recognized degree in Speech Pathology from accredited college/ university
• Good team player with strong communication and interpersonal skills
• Relevant work experience ranging from children to young adults with intellectual disability would be an advantage
• Ability to work with independently and with minimum supervision
• Valid practising certificate with Allied Health Professional Council (AHPC)
• Entry level candidates who recently completed the studies in Speech Pathology are welcome to apply. We will provide AHPC supervision requirements and support.

Additional Notes to Applicants:

APSN operates 4 Special Education (SPED) Schools and 1 Sheltered Workshop (Centre for Adults) with locations as below:

• APSN Chaoyang – Ang Mo Kio
• APSN Katong School – New Upper Changi Road
• APSN Tanglin School – Alexandra Road
• APSN Delta Senior School – Choa Chu Kang; and
• APSN Centre for Adults – Jalan Ubi

Do indicate your interest in School-Based or Centre-Based work and your preferred work locations when you apply.

We are looking for Conversational English Tutors to teach Japanese adults who are currently in Singapore.
You will be guiding them and helping them improve their English.

▪ Subject: Adult Conversational English

▪ Location: Pearl's Hill Terrace, Singapore 168976

▪ Time: Weekdays between 10 am to 2pm

(any 1 hour starting from 10am, with last slot from 1 to 2pm)

▪ Frequency: 60 mins x once per week

▪ Rate: S$45 per session of 60 mins

English language tutors with at least 1 year of relevant experience are preferred.

Interested Tutors, please find out more by contacting us with your latest tutoring resume (your experience in conducting English lessons and available timing) to katekyo @ cultureconnectltd.com

We regret that only shortlisted Tutors will be contacted.

• Must possess at least an ACEY or Diploma in Early Childhood Education, ECDA certified LON L1/L2
• Required language(s): English
• To work with children in Playgroup to Kindergarten
• Willing to be a team player
• Be dedicated to educating young children
• To plan and be able to carry out lesson plan based on STEAM

MapleBear Havelock is looking for English teachers.

Responsibilities

• Plan and deliver learning programmes following policies and curriculum framework.
• Set up provocations, and engaging learning environments that draw interest in inquiry and learning.
• Make learning visible, and document learning to provide periodic feedback to parents.
• Manage the classroom with children's safety as the foremost consideration.
• Build and maintain strong relationships with parents to foster close home-school partnerships.
• Develop and maintain positive relationships with children and other staff.

Requirements/Qualifications

• Passionate in nurturing and educating young children
• Has good communication and interpersonal skills
• Accredited by ECDA as L2 teacher or has ACEY / HCIC qualification
• Fresh Grad welcome
• Place and Train available