Senior Fund Administrator
Full-time
Senior Executive
1 month ago
Role Description The Senior Fund Administrator is a key role within our teams to provide support to Fund Administrators and management in the day-to-.....
The Senior Fund Administrator is a key role within our teams to provide support to Fund Administrators and management in the day-to-day oversight of the team.
As a subject matter expert, the Senior Fund Administrator supports the team through providing advice on processes and procedures and ensures a high quality of service is maintained.
Specific Role Responsibilities
Assists leadership team to deliver the service culture required to achieve organisational outcomes.
Assists with the day-to-day management of the team including resource planning and work allocation to meet agreed service levels.
Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.
Assists with people management processes such as performance improvement plans.
Performs quality reviews in line with established framework
Works with individual team members to provide feedback and coaching on work items
First point of escalation for feedback/escalations and assistance in the team
Undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the team.
Experience/Attributes required
Have strong attention to detail – enabling you to understand the customers enquiry, seek clarification and provide an appropriate, complete and qualitative response every time
Have good organisation skills with ability to work under pressure, priorities and escalate when needed
You are naturally curious and have an optimistic attitude with an ability to adapt to change, which enables you to demonstrate your sound problem solving and analytical skills
You enjoy collaborating with different business units and thinking outside the box to achieve positive client outcomes, as well as working independently
You can work to KPIs, ensuring quality performance metrics are always adhered to
You have previous experience in a fast-paced Client Service Centre or an environment providing a high level of service
Ability to project a warm and friendly image and a consistently positive demeanor when dealing with a diverse client base and sometimes challenging personalities
Excellent communication skills (written and verbal, including telephone manner)
Ability to quickly develop a detailed knowledge of the investments and procedures specific to your role
Experience within the finance industry (RG146/tertiary education is desirable)
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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