Total 25 Contract Customer Service Manager job vacancies in Kuala Lumpur

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave

Job Highlights:

• Close to LRT/MRT station
• Specially looking for talented candidates
• Start ASAP

Job Responsibilities:

• To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
• To provide first call resolution in an effective and timely manner.
• To handle customer inquiries in an efficient, courteous and professional manner.
• Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• Bachelor's Degree/Diploma in any related discipline.
• Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.
• Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

Job Responsibilities:

·       Establish, implementation, operation and maintenance of Quality Management System in compliance with ISO 9001.

·       Monitor and control the distribution of all the quality documentation of the projects.

·       Develop and implement QA quality programs and  quality plans in accordance with the project requirements.

·       Plan, prepare and implement QA/QC program as per project requirements and guide project team to ensure full compliance.

·       Conduct audits and inspections to perform all internal and external audits to ensure full compliance to the quality system of the project.

·       Conduct to perform field surveillance and conduct regular quality audit to ensure full compliance.

·       Meeting and liaising with client and sub-contractors to prepare QA/QC work procedures, Inspection, and inspection plans.

·       Plan and execute inspections plan in a timely manner to ensure construction quality is in accordance with the quality plan.

·       Lead, manage and mentor the subcontractor’s quality team members.

·       Manage Subcontractor’s QA/QC program to ensure it meets contract requirements and all local and federal codes.

·       Record observations from job site inspections and complete inspection reports. 

·       Any other duties as assigned but not limited to the above.

Job Requirements:

·       Degree holder in Engineering or equivalent qualifications. 

·       Minimum 5 yeas experience in QA/QC in Construction. 

·       Sound knowledge and experience in ISO Quality Management System

·       Strong analytical and technical troubleshooting skills

·       Required language(s): Bahasa Malaysia, Mandarin, English as these are the language used in the construction site.

·       Self-motivated, well organized and proactive. 

·       Good analytical & statistical skills. 

·       Good problem-solving and communication skills. 

·       Excellent project management, communication, and critical thinking skills.

·       Ability to work under pressure and under tight schedule. 

·       Initiative-taking attitude with the ability to multitask and thrive in a timeline-driven environment

·       Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

·       Ability to work independently as well as part of a team

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance

Job Responsibilities:

·       Project Management:

·       Plan, organize, and manage all construction projects from start to finish to ensure timely completion of the project.

·       Develop detailed project schedules, resource plans, and budgets in collaboration with the project team.

·       Monitor progress against project milestones and objectives, and implement corrective actions as necessary to keep the project on track.

·       Provide guidance and direction to construction workers, subcontractors, and other team members.

·       Identify potential risks and develop strategies to mitigate them.

·       Health and Safety:

·       Ensure compliance with health and safety regulations and policies with standards on-site.

·       Conduct regular site inspections to identify and address potential hazards and ensure safe working conditions for all personnel.

·       Implement and enforce site-specific safety policies and procedures, and provide ongoing safety training to site personnel.

·       Inspect construction sites regularly to ensure that work is being carried out in accordance with plans and specifications.

·       Quality Control:

·       Implement quality control measures to ensure workmanship and materials meet specified standards and contractual requirements.

·       Conduct regular inspections and quality checks to identify defects, deviations, and non-conformities, and take corrective actions as necessary.

·       Client and Stakeholder Communication:

·       Coordinate with architects, engineers, contractors, and other stakeholders to ensure that projects are completed to specifications.

·       Serve as the primary point of contact for clients, consultants, subcontractors, and other stakeholders involved in the project.

·       Communicate project progress, issues, and risks to stakeholders in a clear and timely manner, and address their concerns effectively.

·       Resource Management:

·       Manage on-site resources, including labor, materials, and equipment, to optimize productivity and minimize costs.

·       Coordinate with suppliers, subcontractors, and vendors to ensure timely delivery of materials and services.

·       Documentation and Reporting:

·       Manage project documentation, including contracts, change orders, and other project-related documents.

·       Maintain accurate records, documentation, and reports related to project activities, including progress reports, site diaries, and meeting minutes.

·       Prepare and submit regular progress reports and updates to project stakeholders and management.

·       Any other duties as assigned but not limited to the above.

Job Requirements:

·       At least 5 years of experience in construction site management or project management.

·       Strong knowledge of construction methods, practices, and techniques.

·       Excellent paperwork & communication skills.

·       Ability to read plans and specifications.

·       Strong leadership and decision-making skills.

·       Ability to manage multiple projects simultaneously.

·       Proficiency in Microsoft Office and project management software.

·       Required language (s): Bahasa Malaysia, Mandarin, Cantonese, English as these are the language used in the construction site.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance

工作職責：

· 依照 ISO 9001 建立、實施、運作和維護品質管理系統。

· 監控和控制專案所有品質文件的分發。

· 根據專案要求制定並實施QA品質方案和品質計畫。

· 根據專案要求規劃、準備和實施品質保證/品質控制計劃，並指導專案團隊確保完全合規。

· 進行審核和檢查以執行所有內部和外部審核，以確保完全符合專案的品質系統。

· 進行現場監督並定期進行品質審核，以確保完全合規。

· 與客戶和分包商會面並聯絡，準備品質保證/品質控制工作程序、檢驗和檢驗計畫。

· 及時制定並執行檢驗計劃，確保施工品質符合品質計畫。

· 領導、管理和指導分包商的品質團隊成員。

· 管理分包商的 QA/QC 計劃，確保其滿足合約要求以及所有地方和聯邦法規。

· 記錄工作現場檢查的觀察結果並完成檢查報告。

· 分配但不限於上述的任何其他職責。

工作要求：

· 擁有工程學位或同等資格。

· 至少 5 年建築品質保證/品質控制經驗。

· 豐富的ISO品質管理系統知識與經驗

· 強大的分析與技術故障排除能力

· 所需語言：馬來語、國語、英語，因為這些都是建築工地使用的語言。

· 自我激勵、組織良好、積極主動。

· 良好的分析和統計能力。

· 良好的解決問題和溝通能力。

· 優秀的專案管理、溝通和批判性思考能力。

· 能夠在壓力和緊張的時間安排下工作。

· 積極主動的態度，能夠同時處理多項任務，並在時間驅動的環境中茁壯成長

· 人際溝通技巧，具有向更廣泛的受眾提煉複雜主題的專業知識

· 具備獨立工作和團隊合作的能力

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險

工作職責：

·專案管理：

· 從頭到尾規劃、組織和管理所有建設項目，確保項目按時完成。

· 與專案團隊合作制定詳細的專案進度表、資源規劃和預算。

· 根據專案里程碑和目標監控進度，並根據需要實施糾正措施，以保持專案正常進行。

· 為建築工人、分包商和其他團隊成員提供指導和指導。

· 識別潛在風險並制定緩解策略。

·健康與安全：

· 確保符合現場標準的健康和安全法規和政策。

· 定期進行現場檢查，以識別和解決潛在危險，並確保所有人員的安全工作條件。

· 實施和執行針對現場的安全政策和程序，並向現場人員提供持續的安全訓練。

· 定期檢查施工現場，確保工作依照計畫和規範進行。

·品質控制：

· 實施品質控制措施，確保工藝和材料符合規定的標準和合約要求。

· 進行定期檢查和品質檢查，以識別缺陷、偏差和不合格項，並根據需要採取糾正措施。

·客戶和利害關係人溝通：

· 與建築師、工程師、承包商和其他利害關係人協調，確保專案按規格完成。

· 作為專案涉及的客戶、顧問、分包商和其他利害關係人的主要聯絡人。

· 及時、清楚地向利害關係人傳達專案進度、問題和風險，並有效解決他們的擔憂。

·資源管理：

· 管理現場資源，包括勞動力、材料和設備，以優化生產力並最大限度地降低成本。

· 與供應商、分包商和供應商協調，確保及時交付材料和服務。

·文件和報告：

· 管理專案文檔，包括合約、變更單和其他與專案相關的文檔。

· 維護與專案活動相關的準確記錄、文件和報告，包括進度報告、現場日記和會議記錄。

· 準備並向專案利害關係人和管理層提交定期進度報告和更新。

· 分配但不限於上述的任何其他職責。

工作要求：

· 至少 5 年建築工地管理或專案管理經驗。

· 對施工方法、實務和技術有豐富的了解。

· 優秀的文書工作和溝通技巧。

· 能夠閱讀計畫和規格。

· 強大的領導和決策能力。

· 能夠同時管理多個專案。

· 熟練使用Microsoft Office和專案管理軟體。

· 所需語言：馬來語、國語、粵語、英語，因為這些是建築工地使用的語言。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

Job Requirements :

• Candidate must possess at least a Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• 6 個月合約職位（可續約）
• 工作地點：孟沙Kerinchi
• 輪班制：上午、中午、午夜

工作職責：

• 與客戶建立融洽的長期關係，同時提供卓越的客戶服務標準。
• 建立貨運預訂安排
• 接待客戶對產品和服務的詢問
• 與銷售和營運團隊良好合作。
• 管理多個客戶聯絡管道：（來電/呼出電話、電子郵件、即時聊天、社群媒體平台等）
• 實現安排日期和等待時間的每月 KPI。
• 定期及時管理和更新分配的客戶名單。
• 處理高知名度的客戶。
• 與產品團隊聯絡以改善作業流程。
• 提供一般營運和銷售支援。

工作要求 ：

• 候選人必須至少擁有任何領域的學位。
• 也鼓勵應屆畢業生申請。
• 1 - 2 年客戶服務經驗將是額外的優勢
• 所需技能：呼叫中心背景、客戶服務、協調技能。
• 擁有優秀的英語口頭和書面溝通能力。
• 以結果為導向，與 KPI 配合良好。
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 擁有自己的交通工具

請攜帶您的完整履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 醫療保險
• 個人發展機會

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

Job Requirements :

• Candidate must possess at least a Diploma, Advanced/Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• 6 個月合約職位（可續約）
• 工作地點：孟沙Kerinchi
• 輪班制：上午、中午、午夜

工作職責：

• 與客戶建立融洽的長期關係，同時提供卓越的客戶服務標準。
• 建立貨運預訂安排
• 接待客戶對產品和服務的詢問
• 與銷售和營運團隊良好合作。
• 管理多個客戶聯絡管道：（來電/呼出電話、電子郵件、即時聊天、社群媒體平台等）
• 實現安排日期和等待時間的每月 KPI。
• 定期及時管理和更新分配的客戶名單。
• 處理高知名度的客戶。
• 與產品團隊聯絡以改善作業流程。
• 提供一般營運和銷售支援。

工作要求 ：

• 候選人必須至少擁有任何領域的文憑、高級/學位。
• 也鼓勵應屆畢業生申請。
• 1 - 2 年客戶服務經驗將是額外的優勢
• 所需技能：呼叫中心背景、客戶服務、協調技能。
• 擁有優秀的英語口頭和書面溝通能力。
• 以結果為導向，與 KPI 配合良好。
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 擁有自己的交通工具

請攜帶您的完整履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 醫療保險
• 個人發展機會

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Responsibilities:

Handle calls and email enquiries.

Record all call information.

Provide proper advise to caller by explaining procedures & providing information.

Coordinate with working partners to assist caller when needed.

• Follow up promptly and / or escalate cases to supervisor.

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role (Inbound & Outbound call)

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Job Description:

• Proactively reach out to existing clients via phone to understand their needs and concerns.
• Build and maintain strong, positive relationships with clients by providing exceptional service and support.
• Guide clients on effectively using our job posting platform to maximize their recruitment efforts.
• Offer assistance, troubleshoot issues, and provide solutions to client inquiries and concerns.
• Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.
• Generate regular reports summarizing client engagement, feedback, and retention rates.
• Cross functional backups when necessary

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

Job Requirement:

• Candidate should possess SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field
• Preferably at least 1 years of doing outbound calls/Telesales
• Able to communicate in Mandarin language
• Excellent communication and interpersonal skills.
• Able to work independently in a fast-paced environment
• Strong persuasive and negotiation skills to engage potential leads effectively.
• Goal-oriented with a proven track record of meeting or exceeding targets.
• Familiarity with CRM software and basic computer skills.
• Positive and resilient attitude towards handling rejection and objections.
• Good team player, positive attitude, and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure
• Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.

Tune Protect strives to be the go-to insuretech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!  

There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome! 

Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission. 

The Core Job:

• Provide top-notch support to our customer service team through phone, email, and social media channels.
• Analyze customer feedback and data to identify ways to improve our products and services.
• Work with other teams to implement strategies that enhance the overall customer experience and satisfaction.
• Participate in training programs to sharpen your skills and knowledge.
• Be ready to tackle any additional tasks your superiors throw your way!

Education/ Requirements:

• Enrolled in a Diploma / Advanced Diploma, Bachelor's degree program in a relevant field such as business, marketing, or communications.

Extra Bonus Points:

• Stellar written and verbal communication skills in English, Bahasa Malaysia and Mandarin.
• A passion for working with others to deliver top-notch customer service
• Familiarity with social media platforms and Microsoft Office
• A positive attitude with a hunger for learning and growing in a fast-paced environment.

We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, including voice, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to manager callbacks and service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via call back, email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails, and inbound calls
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly