Total 13 Customer Service Manager job vacancies in Bayan Lepas

職責：

• 在現場或異地安裝、維護和維修自動識別資料擷取設備，例如熱轉印印表機（桌上型、桌上型、行動裝置）、手持式掃描器、行動掃描器/終端以及其他相關產品。
• 研究藍圖、原理圖、操作員和維修手冊以及其他規範，以熟悉安裝和維修程序。
• 根據製造商的規格設定或監督設備的安裝。
• 向最終用戶操作和演示設備
• 在設備安裝時進行最終使用者培訓
• 需要服務或支援時與客戶（最終用戶或工程師）打交道
• 諮詢工程人員解決系統運作中的異常問題。

要求：

• 至少擁有電子文憑或同等領域。
• a 工程學，鼓勵沒有文憑但有相關工作經驗的人申請
• 我們提供在職培訓，鼓勵應屆畢業生申請
• 作為現場服務技術人員的豐富工作經驗（如果有）
• 設備控制和故障排除方法/技能的基礎知識。
• 出色的分析和解決問題的能力。
• 以客戶為導向和有效的溝通能力。
• 具備熱感式印表機或掃描器相關工作經驗（例如 Sato、Zebra、Honeywell、OKI、Epson、Citizen 等）者優先

津貼和福利

• 津貼（旅費、交通費等）
• 汽車補貼
• 全額汽油、通行費和停車索賠
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 開放文化
• 個人發展機會
• 年度獎金和獎勵
• 年度薪資審核

This position is entitled for an attractive commission scheme, apply to find out more!

 

Responsibilities: 

• To maintain & expand relationship with existing customers; 
• To identify & develop new markets for products & services; 
• To participate in the development and implementation of all activities carried out to achieve sales objectives; 
• To possess/ acquire vital product & process knowledge needed in order to propose solutions to meet customer’s expectation.
• To prepare quotations, proposals, presentations, reports and other sales related documents; 
• To interact with all functional departments to insure customer satisfaction; 
• To perform other duties as assigned. 
  
  

Requirements: 

• Candidate must possess minimum a Diploma / Bachelor's Degree in Engineering
• Minimum 5 years working experience in SMT, PCBA, Semiconductor or related industries. 
• Experience in sales will have an advantage; 
• Able to perform multi-task, work under pressure and tight schedule; 
• Superior outgoing personality, responsible, pro-active, motivated and assertive characters are required; 
• Possess own transport and willing to travel; 
• Good command of English & Bahasa Malaysia & Mandarin (written and spoken);
• Preferably those who are in their late 25s or early 35s.

會計及財務經理

職責：

• 管理和監督會計部門的日常運作。
• 監控和分析會計數據並產生財務報告或報表。
• 建立並執行適當的會計方法、政策和原則。
• 協調並完成年度審計。
• 提供建議。
• 改進系統和程序並採取糾正措施。
• 分配專案並指導員工，以確保及時合規性和準確性。
• 滿足財務會計目標。
• 建立和維護財務文件和記錄以記錄交易。
• 建立年度支出預算控制
• 管理每月薪資和法定繳款及提交
  
  
  

要求：

• 至少擁有會計或 LCCI 學士學位（可選）
• 擁有豐富擔任會計經理、會計主管或財務經理的工作經驗。
• 如果沒有學士學位，最少。需要 6 年經過驗證的相關領域工作經驗
• MS Office、會計軟體和資料庫方面的高級電腦技能。
• 熟悉 SQL 會計軟體（ERP 版）者優先
• 有時間管理及薪資軟體相關經驗者優先
• 擅長處理大量數據。
• 具備簿記和會計原則、實務、標準、法律和法規的豐富知識。
• 注重細節和準確性。
• 領導能力強，積極主動，注重結果。

好處：

• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 個人發展機會
• 年度獎金
• 年度薪資審核

該職位享有誘人的佣金計劃，申請了解更多！

職責：

• 維持及擴大與現有客戶的關係；
• 識別和開發產品和服務的新市場；
• 參與制定和實施為實現銷售目標而進行的所有活動；
• 擁有/獲得所需的重要產品和流程知識，以便提出滿足客戶期望的解決方案。
• 準備報價、提案、簡報、報告和其他銷售相關文件；
• 與各職能部門互動，確保顧客滿意度；
• 履行指定的其他職責。
  
  

要求：

• 候選人必須至少擁有工程學文憑/學士學位
• 至少 5 年 SMT、PCBA、半導體或相關產業工作經驗。
• 有銷售經驗者優先；
• 能夠同時執行多項任務，能夠承受壓力和時間緊迫的工作；
• 個性開朗，有責任心，積極主動，積極進取，有主見；
• 擁有自己的交通工具並願意出差；
• 良好的英語、馬來語和華語能力（書面和口語）；
• 最好是 25 歲末或 35 歲出頭的人。

Job Description:

To sell/promote Credit Cards & Aeon Member Plus Card product.
To ensure all applications are in proper order prior to submission for approval.
To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
To ensure high standard of customer service in line with the quality and standards set by the company.
To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
To deliver high customer-oriented service level.
 
Requirements:

Passionate and self-driven.
Minimum SPM with 2 years sales experience.
Fresh graduates are welcome to apply.
Working experience in financial industry will be an advantage.
Strong selling and negotiation skills.
Have own transportation.
Applicants should be Malaysian citizens or hold relevant residence status.
Able to work on shift, public holiday and on weekends.
Willing to travel and work independently under pressure.

> Attractive Incentive
> Annual Leave
> Medical insurance
> Personal development opportunities

• Responsible for all Direct employees related topics such as below:

1. Partner with business leaders on hiring demands and needs,
2. Provide guidance and support to managers and employees on employee relations issues,
3. Coaching and counseling managers and employees in all areas of performance management and process (performance improvement plans, annual appraisals, career pathing, timely feedback, conflict resolution),
4. Investigate and resolve employee complaints and grievances,
5. Collaborate with internal and external legal advisor to ensure compliance with employment laws and regulations,
6. Develop and implement employee relations policies and procedures,

• Union Management

1. Involved with collective agreement,
2. Liaised with Union work site committee and also National Union,

• Responsible for RBA – Labor system

1. Ensure compliance according to RBA criteria

• Foreign workers management

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Account Management to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd 

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang

The Contingent Workforce Senior Commodity Manager is responsible for developing the sourcing strategies for the Contingent Workforce Program Office. The person in this position would be recognized as a sourcing expert for global contingent workforce, would liaison with legal, act as Procurement ambassador to the business and integrate into the business to ensure a complete alignment and deep understanding of the business goals and partner in developing sourcing strategies. The goal is to be value-added sourcing partners to the business. This role involves developing and executing strategic initiatives to optimize the acquisition, deployment, and management of temporary, contract, and freelance personnel across various departments and functions.  The position involves developing negotiation strategies, advising requestors on contract terms and conditions, monitoring cost and scope of assigned contracts to assure compliance, best value and validate/improve pricing. 

Key Responsibilities:

1. Strategic Sourcing:

   • Develop and implement a comprehensive sourcing strategy for contingent workforce categories, including temporary staff, contractors, freelancers, and consultants.
   • Collaborate with internal stakeholders to understand their workforce needs, skill requirements, and project timelines.
   • Identify and establish relationships with preferred staffing agencies, service providers, and online platforms for contingent talent acquisition.
   • Negotiate terms, pricing, and contracts with staffing partners to ensure favorable rates and terms.

2. Vendor Management:

   • Monitor and evaluate the performance of staffing agencies and other contingent workforce suppliers.
   • Establish key performance indicators (KPIs) to measure supplier performance, including quality of talent, responsiveness, compliance, and cost-effectiveness.
   • Conduct regular vendor reviews and provide feedback to improve service quality and address any issues.

3. Compliance and Risk Management:

   • Ensure compliance with relevant labor laws, regulations, and company policies for contingent workforce management.
   • Mitigate risks associated with misclassification of workers, co-employment, and other legal and regulatory concerns.
   • Collaborate with legal and HR departments to develop and maintain proper documentation and contracts for contingent workers.

4. Demand Forecasting and Planning:

   • Work closely with department managers and project leads to understand short-term and long-term workforce needs.
   • Develop accurate demand forecasts for contingent labor across different functions and projects.
   • Align workforce planning strategies with business objectives and project timelines.

5. Cost Management:

   • Analyze and manage the overall costs associated with contingent workforce utilization.
   • Implement cost-saving initiatives, such as rate negotiations, volume discounts, and process efficiencies.
   • Monitor and report on budget adherence, providing insights and recommendations for cost optimization.

6. Technology and Automation:

   • Stay current with technology trends and solutions related to contingent workforce management.
   • Evaluate and implement technology platforms and tools that streamline the sourcing, onboarding, time tracking, and payment processes for contingent workers.

Job Title

Project Manager (12 Months Contract)

Job Description Summary

Responsible for the coordination of projects, including small tenant improvements, assignments, capital improvements and building or site repairs for properties; may provide project management support to Project Managers or Directors for designated projects.

Job Description

About the Role:

• Prepare a clear development brief in respect of the Project’s quality, cost and time requirements and limitations.
• Advise on the procurement strategy and prepare project budget and tender documents (pre-contract & post contract administration and procedures).
• Facilitate and provide oversight on consultant & contractor progress (site based, at client office).
• Provide building technical support to Facility Management encompassing commercial, industrial and residential properties.
• Perform project management work in various projects like building Civil & Structural, office fit out’s, building repairs and replacement and additional and alteration works specifically new green field industrial works.

About You:

• Bachelor's Degree in Project Management / Facilities Management / Engineering or equivalent.
• At least 3 to 5 years of relevant post graduate experience.
• Knowledge in project management, construction works( C&S), building services and fit-out design.
• Multi-discipline background and experience in Planning, Management, Technical & Contractual skills.
• Ability to travel and manage multiple projects.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion 

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. 

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.
  

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.
  

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn Bhd   

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang.

• Execute the governance role of risk management, internal controls and compliance in PT Penang.
• Develop and maintain the risk management system for PT Penang and determine suitable methods for risk assessment, risk treatment, risk monitoring and reporting, risk awareness and training.
• Monitor relevant risks and defined treatments regarding the risk development.
• Guide the management team and the departments to define, specify and regularly update the risk portfolio of PT Penang
• Foster risk awareness through communication and (mandatory) training of the associates and managers in PT Penang.
• Based on detected risks as well as legal and internal regulations, execute and further improve the PT Penang Internal Control System including Control Definition, Monitoring Procedure and Remediation together with the responsible departments.
• Execute risk-based operational audits on the PT Penang Internal Control System for the commercial area.
• Conduct compliance self-audit and act as the local compliance ambassador including awareness, training adherence and MACC related requirements.
• Maintain professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; attending relevant training.
• Make use of role and knowledge with overarching insights to support on location wide communications.
• Any other duties assigned by the immediate superior from time to time.

• Quote & Debit review in Model N
• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

Critical Manufacturing, a pioneer in multi-site, future-ready manufacturing execution systems (MES), is pleased to announce its expansion into Penang, Malaysia.

Critical Manufacturing Malaysia is looking for talented and dedicated People Operations (Human Resources) Manager in a generalist role to lead our business expansion.

Join us to spearhead the Industry 4.0 movement and make it a reality!

In this role, you will:

1. Lead and manage a full spectrum of HR functions including recruitment, on-boarding, payroll administration, performance management, compensation and benefits, training & development, work compliance, employee communications and etc.

2. Review, implement, refine and monitor existing HR policies, practices, procedures and infrastructure in consultation with the Management.

3. Determine appropriate compensation and pay grades for various positions; research, design, update and administer compensation and benefits plan.

4. Report to and provide advice to Management with regards People Operations metrics and ensure compliance with statutory regulations and company’s HR rules and policies.

5. Identify training and development needs required by organization’s growth and plans.

6. Support current and future business needs through the development, engagement, motivation, and preservation of human capital.

7. Oversee and manage a performance appraisal system that drives high performance.

8. Plan and organize team building, company meals and other employee engagement events.

9. Oversee disciplinary actions and any investigations into employee behaviour.

10. Bridge management and employee relations by addressing demands, grievances, or other issues.

11. Administer employee payroll, leave and employee claims and benefits.

12. Yearly budget planning for the department and employee programs.

13. Prepare and distribute employee EA forms, filing of Form E yearly.

14. Report to and liaise with HQ in Europe.

15. Nurture a positive working environment.

16. Manage and oversee general office administrative functions, including maintenance, renovation, cleaning, supplies, and other ad hoc tasks.

You have/ are:

1. A Bachelor’s Degree in Business Administration/ Human Resource Management or equivalent.

2. Minimum 5 years relevant working experience, with at least 2 years in a senior executive role.

3. Strong understanding of Labour Law and other statutory requirements.

4. Excellent written and oral communication skills, especially in English.

5. Excellent attitude towards goals. Detailed, good analytical skills, resourceful, strong with data analysis and meticulous.

6. Ability to handle a high level of confidentiality, discretion and sensitivity regarding employer & employee information.

7. Knowledge of productivity software and skills are required.

8. Strong interpersonal skills.

 

All applications will be treated in the strictest confidence and only shortlisted candidates will be contacted for an online interview.