Total 94 Customer Logistics Representative job vacancies in Quality Assurance / Control category in Malaysia

We are looking to hire a Senior Quality Auditor, Customer Experience to play the key role of managing process quality for customer service. He/She will drive the execution for running ixigo’s day-to-day quality processes, improve operational efficiency, and provide customer insights to product, tech and marketing teams to enable continuous customer experience enhancements.

As a Senior Quality Auditor  – Customer Experience, you will be responsible for:

1.     Monitoring calls/emails/chats as per audit forms & identify Fatal & Non-fatal errors

2.     Identifying historical trends through data analysis to uncover agent training needs

3.     To conduct regular Feedback sessions for Agents and trainers

4.     Publish daily, weekly & monthly Quality Reports

5.     To conduct calibration sessions with operations and training team

6.     Conduct quality improvement sessions for agents or train the trainer sessions

7.     Define SOPs as per process updates/product developments & cascade to team

8.     Designing Audit forms in line with process guidelines across touchpoints

Must Haves:

1.      Excellent knowledge of MS Word, PowerPoint & Advanced Excel

2.      SOP & Content Design experience

3.      Excellent Communication Skills

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us! Site Compliance Representative Hallam, VIC, AU, 3803 Apr 4, 2024 THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY We have a great opportunity for a Site Compliance Representative to join our Sales Team based in Hallam. Within this role you will work collaboratively with the State Sales Team as well as other internal and external stakeholders…

Click here to view more detail / apply for Site Compliance Representative

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated and meticulous QA Executive (Logistics) to spearhead quality control efforts across operations.

• Establish and oversee quality assurance and control protocols to maintain high standards in all warehouse functions;
• Perform routine checks on both inbound and outbound goods to ensure they meet required quality criteria and specifications;
• Work closely with various departments to pinpoint and rectify quality issues, encouraging continuous improvement;
• Create and refresh documentation related to quality, such as SOPs and instructional guides;
• Provide quality control training to warehouse personnel to ensure consistent compliance and understanding;
• Evaluate quality performance data, delivering periodic analyses and suggestions for process optimisation to leadership;
• Lead the investigations into customer quality issues, resolving issues by collaborating with customer support and logistics internal teams;
• Design and execute plans for corrective and preventive measures to eliminate quality inconsistencies;
• Coordinate and lead quality review meetings, both within the organization and with external parties, to ensure process compliance and identify areas for improvement.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience in quality control and assurance in a similar environment;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at cleon@fcs-careers.com for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer (dpo@fcs-careers.com).

Quality Engineer | QMS & Management Representative (MR) | Marine Supply | Tuas

5 Days 8:30am -5:15pm

Tuas Crescent (Company Transport provided at Marsiling / Jurong East MRT)

$3600 to $4300

Job scope

Work closely with the Engineering & Production Team to develop incoming quality, in process Quality & Outgoing Quality requirements.

Responsible for all Quality plans of all products to mee customers specifications

Work with relevant agencies to adhere to certification requirements when required

Work with management to establish/maintain company’s QMS and is Management Representative (MR) of company

Work with Procurement / Purchasing to ensure that contractors / supplies quote / supply items that meet customer’s specification.

Working out costing of products when required by management.

Responsible for all equipment calibration / maintenance program within the company

Complete other tasks assigned by management.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Quality Engineer | QMS & Management Representative (MR) | Marine Supply | Tuas

5 Days 8:30am -5:15pm

Tuas Crescent (Company Transport provided at Marsiling / Jurong East MRT)

$3600 to $4300

Job scope

Work closely with the Engineering & Production Team to develop incoming quality, in process Quality & Outgoing Quality requirements.

Responsible for all Quality plans of all products to mee customers specifications

Work with relevant agencies to adhere to certification requirements when required

Work with management to establish/maintain company’s QMS and is Management Representative (MR) of company

Work with Procurement / Purchasing to ensure that contractors / supplies quote / supply items that meet customer’s specification.

Working out costing of products when required by management.

Responsible for all equipment calibration / maintenance program within the company

Complete other tasks assigned by management.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Responsibilities:

• Ensure all Quality related documentation are maintained as per QMS. (SOP, WI, Work Order)
• Work with Operations to resolve Quality issues. (8D, NCR, Customer Complaints, Audit CAPA)
• Review and follow up on root cause investigation, corrective actions, and preventive action.
• Trending and identify improvement opportunities.
• Monitor and conduct Training and knowledge sharing of staff (GXP, Work Instructions, etc.)
• Ensure completion and retention of Training records as per QMS.
• Support MIDC (Secondary Assembly) Operation.Verify line clearance for labeling printing
  Verify contents and quality of print of labels
  Verify line clearance for MIDC area
  Perform sampling check
  Review and approve the MIDC Work Order
• Support Change Request (CR) implementation and review.
• Support Validation & Temperature Mapping review.
• Support and perform Gemba Walk.
• Support Quality Audits NC Closure.

Requirements:

• At least 2 years in similar capacity
• At least Polytechnic Diploma
• Skills Required:

- Knowledge in QMS, GDPMDS, ISO13485

- Knowledge in 8D Investigation and Report

- Internal Auditor Training, (Preferred)

- MS Office

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883

Industry: Freight Forwarding / Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus)

Responsibilities:

• Inspect aircraft spares
• Verify aircraft spares to ensure appropriate accompanying documents from the OEMs, vendors and suppliers
• Work on continuous improvement projects to improve work areas & procedures
• Facilitate periodic audits from civil aviation authorities & customers
• Maintain Shelf Life records for aircraft spares with limited life
• Monitor and conduct surveillance audits on all stores activities within the Bonded Stores
• Raise Discrepancy Reports for any discrepancies found on any aircraft spares in the Bonded Stores

Requirements:

• Work experience in the aviation industry would be an advantage
• Excellent interpersonal & influencing skills
• Proficient in Microsoft Office & presentation skills

Job ID: QX96WW7Y

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

What a Supplies Quality and Customer Experience Engineer does at HP:

• Be the customer champion for the assigned product(s)/solution(s) within Inkjet Portfolio.
• Own and be accountable for Supplies Quality and Customer Experience PDP deliverables as defined for product(s) assigned, ensure 100% completion and delivery of all PDP items (key areas include: Customer-Centered Product Needs, Support Strategy, Content & Messaging, Product Set-Up, Returns).
• Actively participate as member of program development team, forge partnerships with R&D, Manufacturing, Printer teams, and support partners. Drive product and customer experience improvements to ensure a differentiated product and support experience is delivered.
• Track, monitor, and report on product/customer experience performance of in-market products.
• Enact appropriate problem-solving and project management approaches to contain and resolve issues quickly and thoroughly.
• Recommend solutions that optimize/balance warranty costs with appropriate product/customer experience needs, advocate for decisions that meet these objectives.
• Escalation Communication and Management - take ownership of escalated customer issues from call center, onsite, marketing centers, printer partners, SIE, etc. to quickly implement effective solutions. Lead/facilitate formal escalation team efforts as-needed and manage smooth transition to appropriate short and long-term owners. Engage in active communication of customer feedback/issue severity and incidence until the issue is fully understood and adequately addressed. Help investigation teams to attain quick assessment, fix/no fix decisions, and resolution.

Individuals who do well in this role at HP, usually possess:

• Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent.
• PMP/PMI certification preferred.
• Typically 6-10 years experience.
• Extensive experience with using project and program planning tools and software packages to create, manage, and track project results.
• Excellent analytical and problem solving skills.
• Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrixed teams and resources.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

About the role

The incumbent will be part of a larger team within the Quality department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

· Conduct checks for incoming goods against customers’ reference(s)

· Pick / pack jobs, perform goods release where the goods match against the reference

· Raise non-conformity report for damages

· Check correct materials picked for repackaging

· Create work instructions for repackaging

· Conduct in-process sampling

· Check cargo against outgoing documents and ensure that the correct cargo picked for outbound

· Check documents completed correctly

· Check documents filed in order

· Authorized person to perform Batch Release for repackaged cosmetic products according to the procedure and ensuring that all relevant regulatory and GMP requirements are complied with

· Check site is tidy, with clear signage, no mixing of cargo

The successful candidate

· Minimum GCE ‘O’ Level

· Detailed, meticulous, able to understand, read & write simple English for work purposes

· Able to calculate simple Mathematics

· Willing to work long hours, work under pressure in a fast-moving environment, support overtime, weekends and public holidays

· Comfortable to wear Personal Protective Equipment (PPE): Dust Coat, Hair Net, Safety Shoes

Job Objectives

The candidate will work closely with the respective stakeholders across the organisation to drive testing transformation which is aligned to the organisation’s transformation strategy.

Reporting to Test Lead, the candidate will ensure the overall successful delivery of all testing services provided by the organisation for any projects, change requests and production fixes for Customer Management & Credit Origination suite of applications.

The candidate is also expected to manage and ensure the successful the delivery of testing services provided by the organisation’s appointed test service providers, and in accordance to the organization’s standards and processes.

Key Responsibilities

· Overall accountable and responsible for delivery of testing services across the Customer Management & Credit Origination Domain.

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.

· Act as the first point of escalation for any issues raised by the Bank’s stakeholders, testing service providers.

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.

· Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.

· Participate and contribute in forums, as required, to drive testing transformation and innovation.

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team.

Qualifications and Skills Required

· Bachelor’s Degree or Master’s degree in computer engineering or related field.

· Proven working experience in test delivery or equivalent role with at least 12 to 15 years relevant experience in large and complex organisations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing.

· Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.

· Strong domain knowledge on Customer Management and Credit Origination. Experience in managing testing one or more areas of these domains will be an advantage.

· Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.

· A proven, successful track record of managing shared IT service development and/ or IT Testing Services.

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.

· Strong attention to details, excellent analytical and problem solving skills.

· Experience in managing multiple external testing service providers.

· Experience in managing multi-cultural, diverse, direct and virtual teams.

· Experience in various testing tool suites like HP UFT/QTP, Loadrunner/Performance Center/Sitescope, HP ALM / Quality Center, Tosca, Selenium, JIRA etc.

· Must display a high level of professional judgment, commitment, integrity, and teamwork.

· Excellent client facing, internal communications, written and verbal communication skills.

· Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Industry: Freight Forwarding / Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus)

Responsibilities:

• Inspect aircraft spares
• Verify aircraft spares to ensure appropriate accompanying documents from the OEMs, vendors and suppliers
• Work on continuous improvement projects to improve work areas & procedures
• Facilitate periodic audits from civil aviation authorities & customers
• Maintain Shelf Life records for aircraft spares with limited life
• Monitor and conduct surveillance audits on all stores activities within the Bonded Stores
• Raise Discrepancy Reports for any discrepancies found on any aircraft spares in the Bonded Stores

Requirements:

• Work experience in the aviation industry would be an advantage
• Excellent interpersonal & influencing skills
• Proficient in Microsoft Office & presentation skills

Job ID: QX96WW7Y

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated and meticulous QA Executive (Logistics) to spearhead quality control efforts across operations.

• Establish and oversee quality assurance and control protocols to maintain high standards in all warehouse functions;
• Perform routine checks on both inbound and outbound goods to ensure they meet required quality criteria and specifications;
• Work closely with various departments to pinpoint and rectify quality issues, encouraging continuous improvement;
• Create and refresh documentation related to quality, such as SOPs and instructional guides;
• Provide quality control training to warehouse personnel to ensure consistent compliance and understanding;
• Evaluate quality performance data, delivering periodic analyses and suggestions for process optimisation to leadership;
• Lead the investigations into customer quality issues, resolving issues by collaborating with customer support and logistics internal teams;
• Design and execute plans for corrective and preventive measures to eliminate quality inconsistencies;
• Coordinate and lead quality review meetings, both within the organization and with external parties, to ensure process compliance and identify areas for improvement.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience in quality control and assurance in a similar environment;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at cleon@fcs-careers.com for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer (dpo@fcs-careers.com).

Inspector II

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As an Inspector II you are tasked to perform product inspection to ensure quality of the products at Tuas. In this role, a typical day will include:

Responsibilities

• Perform Final Product Inspection which includes post-autoclave inspection, sterilization verification, re-sort check and SPC (Statistical Process Control) audit in accordance with the specifications and Standard Operating Procedures (SOP).
• Perform exception handling, such as non-conformance record initiation and product quarantine activities, to ensure on-hold products are quarantined with proper documentation.
• Support and perform testing for validation projects and engineering studies.
• Initiate and/or execute continuous improvements on work processes and generate Kaizen ideas.
• Perform HSE related activities and comply with all HSE guidelines. Report unsafe conditions, injuries, near misses and hazard. Wear personnel protective equipment (PPE) as required.
• Support QC laboratories testing when necessary.
• Perform duties as assigned by supervisor based on the agreed deliverables and timelines.

What You'll Bring to Alcon

• Education: ITE / O-Level
• Experience: No experience or 1-2 years’ experience in lens inspection

Why Join Us:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Job Summary

The role incumbent is expected to develop and execute key quality assurance plans and strategies that will uphold the service quality standards.

Role and Responsibilities

• Work with Senior Management team to formulate strategies, policies and execution plans on quality matters.
• Review internal policies & practices to ensure they are up to date.
• Support immediate superior on quality planning process, including market studies and trend analysis.
• Build a highly competent Quality Management System with responsibility for implementing and sustaining quality policies, procedures and performance standards.
• Help to prepare annual budgets and expenditure related to quality-domain.
• Act as Point of Contact with external stakeholders and/or government agencies such as Singapore Food Agency (SFA), Enterprise Singapore (ESG), Health Science Authority (HAS) on relevant quality matters.
• Plan, conduct & coordinate quality related training which will increase proficiency in safe work practices & promote quality consciousness.
• Lead and conduct internal quality audits, following up on audit findings and proposed next course of actions.
• Lead and obtain external quality accreditations such as ISO 9001, ISO 22000, ISO 45000, GDP-MDS/SS620:2016 and SS644:2019 certifications.
• Lead, conduct and analyze external customer satisfaction surveys with focus on addressing key concerns and feedback.
• Ensure proper governance and compliance with all corporate internal control and audit requirements including financial, procurement, operational policies and procedures.
• Undertake any ad hoc assignments as may be assigned from time to time.
• Requirements
• Minimum degree in Business or equivalent
• At least 5-8 years’ experience in implementing quality management system and quality assurance programs
• Good experience in quality accreditation process such as ISO 9001 & medical logistics e.g. GDP-MDS/SS620:2016 and SS644:2019 certifications
• Proven ability to investigate, analyze and solving problems at work
• Team player with good interpersonal skills who can interact and work well with people at all levels
• Articulate and able to write well

Requirements

• Minimum degree in Business or equivalent
• At least 5-8 years’ experience in implementing quality management system and quality assurance programs
• Good experience in quality accreditation process such as ISO 9001 & medical logistics e.g. GDP-MDS/SS620:2016 and SS644:2019 certifications
• Proven ability to investigate, analyze and solving problems at work
• Team player with good interpersonal skills who can interact and work well with people at all levels
• Articulate and able to write well

Additional Notes

Working Hours: Mon - Thu 8.30am to 6.00pm, Fri 8.30am to 5.30pm

Location: 4 Pandan Avenue, Singapore 609383

Medical & Dental Benefits, AWS & Performance Bonus

Posted: 29/02/2024 Closing Date: 29/03/2024 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000 customers to be part of the clean money movement. We currently have two permanent, full time opportunities for two Compliance Officers to join our Customer & Payments team. These role will complete compliance and reporting obligation within the Customer & Payments division, which include contact centre, branches and operations team. Why join us We…

Click here to view more detail / apply for Compliance Officer - Customer & Payments