Total 16 Customer Experience Manager job vacancies in Ipoh, Bukit Mertajam

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！！！我们需要你！！！

工作时间：一个星期六天制

轻松的工作环境，年轻的氛围

有上进心，刻苦耐劳

工作范围：

• 处理客人在网上的booking 和 inquiry
• 协助客人办理入住和退房
• 及时解决客人入住期间的要求、问题
• 懂得基本家居维修知识，例如：换灯泡。
• 以专业和礼貌对待每一个顾客
• 协调办公室活动和运营，确保效率和符合公司政策
• 管理电话和通信（电子邮件、信件、包裹等）
• 支持预算编制和簿记程序
• 更新包含人员、财务和其他数据的记录和数据库

工作要求：

• 有无经验皆可，有工作经验优先，也将提供训练
• 精通 中，英 语沟通及书写能力
• 精通基本的Microsoft Excel 及电脑操作
• 具备独自完成工作能力
• 具备细心，耐心 与 肯学的心
• 另外提供佣金，津贴 & 股份奖励
• 需拥有自己的交通工具
• 时间管理
• 良好的人际交往能力和自律能力
• 以客户为导向，积极进取
• 能够在很少的监督下保持较高的工作水平
• 能够在周末和公共假期工作
• 处理简单的会计工作

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！！！我们需要你！！！

工作时间：一个星期六天制

轻松的工作环境，年轻的氛围

有上进心，刻苦耐劳

工作范围：

• 处理客人在网上的booking 和 inquiry
• 协助客人办理入住和退房
• 及时解决客人入住期间的要求、问题
• 懂得基本家居维修知识，例如：换灯泡。
• 以专业和礼貌对待每一个顾客
• 协调办公室活动和运营，确保效率和符合公司政策
• 管理电话和通信（电子邮件、信件、包裹等）
• 支持预算编制和簿记程序
• 更新包含人员、财务和其他数据的记录和数据库

工作要求：

• 有无经验皆可，有工作经验优先，也将提供训练
• 精通 中，英 语沟通及书写能力
• 精通基本的Microsoft Excel 及电脑操作
• 具备独自完成工作能力
• 具备细心，耐心 与 肯学的心
• 另外提供佣金，津贴 & 股份奖励
• 需拥有自己的交通工具
• 时间管理
• 良好的人际交往能力和自律能力
• 以客户为导向，积极进取
• 能够在很少的监督下保持较高的工作水平
• 能够在周末和公共假期工作
• 处理简单的会计工作

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

Job Requirements:

• Possess at least a Bachelor's Degree in Accounting, LCCI/CPA/ACCA or equivalents.
• Knowledgeable in Audit Express software (AXP) would be added advantage.
• Familiar with accounting standards, and filling procedures.
• Hands-on experience with MS Excel
• Good communication, interpersonal and analytical skills
• Integrity and reliability

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Personal development opportunities

ACCOUNT MANAGER   

The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction. 
 
Key Responsibilities  

• Client Liaison: Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.  
• Campaign Management & Project Coordination: Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
• Project Quality Assurance: To review deliverables against scope and to ensure quality of deliverables meet expectation.  
• Budget Management: Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.  
• Reporting & Communication: Ensures timely and concise client communication, actively seeks feedback for transparency improvement, conducts regular strategy reviews to align long-term goals.
• Problem Solving: Resolves issues and conflicts, collaborates with clients and teams to prevent root causes, and continually refines the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.  
• Creative Briefing: Client involvement in the creative process, supports the creative team with style guides, collaborates & organizes brainstorming sessions with creative team, maintains a feedback loop with the creative team, and updates brief templates for streamlined efficiency. 
• Market Research & Industry Knowledge: Keeping informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills 

• Proven work experience in client servicing or account management within an advertising agency or marketing firm.  
• Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.  
• Excellent communication and presentation skills with the ability to effectively convey complex ideas to clients.  
• Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.  
• Proficiency in using Microsoft PowerPoint, Words and Excel.
• Able to utilize digital analytics knowledge  
• Exceptional interpersonal skills and the ability to build rapport with clients and internal teams.
• A proactive and solution-oriented approach to problem-solving.  
• Flexibility to adapt to changing client needs and work in a fast-paced environment 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities

Requirements:

• Minimum qualification of Degree in Property Management/Building or any other related fields with good academic results.
• Knowledgeable in Strata Management Act (2013) and all other acts / regulations relevant to property management
• At least 2 years’ experience in same related fields
• Good communication skills.

Job Description:

• Overall control on the implementation of operational procedures, system and management performance.
• Monitor collection of billing for service charges, assessment, quit rent, insurance premium, water charges, etc
• Any other job functions that may be assigned by the Management from time to time.

Perks & Benefits

• Commission and bonus
• Medical insurance

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！ ！ ！我們需要你！ ！ ！

工作時間：一個星期六天制

輕鬆的工作環境，年輕的氛圍

有上進心，刻苦耐勞

工作範圍：

• 處理客人在網路上的booking 和inquiry
• 協助客人辦理入住和退房
• 及時解決客人入住期間的要求、問題
• 懂得基本家居維修知識，例如：換燈泡。
• 以專業和禮貌對待每一個顧客
• 協調辦公室活動和運營，確保效率和符合公司政策
• 管理電話和通信（電子郵件、信件、包裹等）
• 支援預算編制和簿記程序
• 更新包含人員、財務和其他數據的記錄和資料庫

工作要求：

• 有無經驗皆可，有工作經驗優先，也將提供訓練
• 精通中，英語溝通及書寫能力
• 精通基本的Microsoft Excel 及電腦操作
• 具備獨自完成工作能力
• 具備細心，耐心與肯學的心
• 另外提供佣金，津貼& 股份獎勵
• 需擁有自己的交通工具
• 時間管理
• 良好的人際溝通能力與自律能力
• 以客戶為導向，積極進取
• 能夠在很少的監督下保持較高的工作水平
• 能夠在週末和公共假期工作
• 處理簡單的會計工作

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化

工作要求：

• 至少擁有會計學士學位、LCCI/CPA/ACCA 或同等學歷。
• 熟悉 Audit Express 軟體 (AXP) 將是額外的優勢。
• 熟悉會計準則、填寫流程。
• MS Excel 的實務經驗
• 良好的溝通、人際互動和分析能力
• 完整性和可靠性

津貼和福利

• 津貼（旅費、交通費等）
• 事假
• 個人發展機會

客戶經理

客戶經理作為代理商與客戶之間的橋樑發揮著至關重要的作用。該職位涉及管理客戶關係、了解客戶的需求以及確保溝通活動的成功執行。該職位要求人員具備出色的專案管理技能，能夠與各種內部和外部團隊協調，以提供高品質的產出並維持客戶滿意度。
 
主要責任

• 客戶聯絡：解決客戶的疑慮，在機構內擔任客戶倡議者，並不斷尋求回饋以提高客戶滿意度。
• 活動管理和專案協調：制定和管理詳細的專案計劃、監控活動績效並促進團隊之間的協作以實現成功的活動。隨時了解行銷趨勢並進行行銷活動後評估，以推動與客戶目標一致的改進。
• 專案品質保證：根據範圍審查可交付成果，並確保可交付成果的品質符合預期。
• 預算管理：建立和維護全面的預算追蹤系統，提供具有成本效益的解決方案、應急計劃以及與客戶的透明溝通，以確保競選支出保持在預算限制之內。
• 報告與溝通：確保及時、簡潔的客戶溝通，積極尋求回饋以提高透明度，並定期進行策略審查以調整長期目標。
• 解決問題：解決問題和衝突，與客戶和團隊合作以防止根本原因，並透過回饋不斷完善解決流程，透過進行後續和主動問題追蹤來維持積極的客戶與代理關係。
• 創意簡報：客戶參與創意過程，為創意團隊提供風格指南支持，與創意團隊合作並組織腦力激盪會議，與創意團隊保持回饋循環，並更新簡報範本以提高效率。
• 市場研究和產業知識：隨時了解產業趨勢、市場狀況和競爭對手，進行研究和分析，為客戶提供策略見解和建議。

技能

• 在廣告公司或行銷公司的客戶服務或客戶管理方面擁有豐富的工作經驗。
• 對行銷和廣告原則、活動管理和數位行銷趨勢有深入的了解。
• 優秀的溝通和表達能力，能夠有效地向客戶傳達複雜的想法。
• 具備專案管理技能，包括確定任務優先順序、按時完成任務以及同時管理多個專案的能力。
• 熟練使用 Microsoft PowerPoint、Words 和 Excel。
• 能夠運用數位分析知識
• 出色的人際交往能力以及與客戶和內部團隊建立融洽關係的能力。
• 積極主動、以解決方案為導向的解決問題的方法。
• 靈活適應不斷變化的客戶需求並在快節奏的環境中工作

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 開放文化
• 個人發展機會

Reponsibilities :

• To identify & develop business in commercial for domestic & international.
• To obtain Ocean Freight from carriers.
• To maintain good relationship with customers.
• To monitor and perform payment collections from customer. To assist superior on daily requirement

Requirements :

• Bachelor’s Degree / Diploma in Logistic/Transportation or equivalent.
• At least 3 years of working experience in the related field is required for this position.
• Good interpersonal communication skills, relationship management and collaboration skills.
• Deep understanding of the Logistics industry and have resources of logistics service providers.
• Preferable Chinese Speaking candidates.

Perks & Benefits

• Basic + Commision
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Annual leave
• Persoanal Development opportunities

Reponsibilities :

• To identify & develop business in commercial for domestic & international.
• To obtain Ocean Freight from carriers.
• To maintain good relationship with customers.
• To monitor and perform payment collections from customer. To assist superior on daily requirement

Requirements :

• Bachelor’s Degree / Diploma in Logistic/Transportation or equivalent.
• At least 3 years of working experience in the related field is required for this position.
• Good interpersonal communication skills, relationship management and collaboration skills.
• Deep understanding of the Logistics industry and have resources of logistics service providers.
• Preferable Chinese Speaking candidates.

Perks & Benefits

• Basic + Commision
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Annual leave
• Persoanal Development opportunities

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

Outlet Manager Job Scope

• Overall Operations Management:
  Ensure smooth day-to-day operations of the outlet, including opening and closing procedures.
  Oversee all aspects of the outlet's functioning, such as customer service, sales, and inventory management.
   
• Staff Training:
  Train staff members
  Conduct regular training sessions to ensure that all staff members are knowledgeable about the menu, company policies, and customer service standards.
   
• Scheduling and Shift Planning:
  Create employee schedules to ensure adequate coverage during peak hours and special events.
  Monitor labor costs and adjust staffing levels as needed to optimize efficiency.
  Self-Schedule reporting to CEO and COO
   
• Customer Service and Satisfaction:
  Ensure that all customers receive prompt, courteous, and personalized service.
  Address customer complaints and concerns in a professional and timely manner.
  Monitor customer feedback and implement improvements to enhance the overall dining experience.
   
• Sales and Revenue Management:
  Set sales targets and monitor performance to achieve revenue goals.
  Analyze sales trends and implement strategies to maximize profitability.
  Implement upselling and promotional techniques to increase average check size and drive sales.
   
• Inventory and Supply Chain Management:
  Manage inventory levels to ensure adequate stock of ingredients, supplies, and merchandise.
  Coordinate with HQ to place orders, track deliveries, and resolve any issues with quality or quantity.
  Implement inventory control measures to minimize waste and reduce costs.
   
• Quality Control and Compliance:
  Ensure that all food and beverages meet quality and safety standards.
  Monitor compliance with health and sanitation regulations, as well as company policies and procedures.
  Conduct regular inspections to maintain cleanliness and hygiene standards throughout the outlet.
   
• Marketing and Promotion:
  Collaborate with the marketing team to develop and implement promotional campaigns and special events.
  Utilize social media, email marketing, and other channels to engage with customers and drive traffic to the outlet.
   
• Performance Monitoring and Reporting:
  Monitor Staff Performance
  Generate reports and analyze data on outlet operations, food quality and customers feedback for improvement.
  Communicate performance metrics and insights to senior management on a regular basis.
  Conduct Area Manager Meeting every 2 weeks’ time.
  Weekly Meeting with COO
   
• Team Leadership and Development:
  Provide leadership, guidance, and support to outlet staff to foster a positive and productive work environment.
  Encourage teamwork, collaboration, and continuous learning and development.
  Recognize and reward outstanding performance and provide constructive feedback when necessary.

Benefits:
✅EPF, SOCSO, EIS
✅Annual Bonus 年度绩效花红
✅Public Holiday 公共假期
✅Annual Promote and Increment Opportunity 年度加薪和晋升空间
✅Training 技术培训
✅Referral Bonus 介绍奖金
✅Gathering Meals 员工聚餐
✅MC Leave 病假
✅Medical Allowance 医疗津贴
✅Staff Free Birthday Cakes 员工免费生日蛋糕
✅Staff Purchase Discount 员工购买折扣
✅Festive Angpao 节日开工红包
✅婚丧假期 Wedding and Funeral Leave
✅产假 Maternity Leave

專賣店經理工作範圍

• 整體營運管理：
  確保門市日常運作順利進行，包括開幕和關閉程序。
  監督門市運作的各個方面，例如客戶服務、銷售和庫存管理。
  
• 員工培訓：
  訓練工作人員
  定期舉辦培訓課程，確保所有員工都了解菜單、公司政策和客戶服務標準。
  
• 排班和輪班計劃：
  建立員工時間表，以確保高峰時段和特殊活動期間有足夠的覆蓋範圍。
  監控勞動成本並根據需要調整人員配置水準以優化效率。
  自行安排向執行長和營運長報告
  
• 客戶服務和滿意度：
  確保所有客戶都能獲得及時、禮貌和個人化的服務。
  以專業、及時的方式解決客戶的投訴和疑慮。
  監控客戶回饋並實施改進，以增強整體用餐體驗。
  
• 銷售和收入管理：
  設定銷售目標並監控績效以達成收入目標。
  分析銷售趨勢並實施策略以最大限度地提高獲利能力。
  實施追加銷售和促銷技術，以增加平均支票金額並推動銷售。
  
• 庫存和供應鏈管理：
  管理庫存水平，確保原料、供應品和商品庫存充足。
  與總部協調下訂單、追蹤交貨並解決任何品質或數量問題。
  實施庫存控制措施，最大限度地減少浪費並降低成本。
  
• 品質控制和合規性：
  確保所有食品和飲料符合品質和安全標準。
  監控健康和衛生法規以及公司政策和程序的遵守情況。
  定期檢查以保持整個商店的清潔和衛生標準。
  
• 行銷與推廣：
  與行銷團隊合作制定和實施促銷活動和特別活動。
  利用社群媒體、電子郵件行銷和其他管道與客戶互動並增加門市流量。
  
• 效能監控和報告：
  監控員工績效
  產生報告並分析有關門市營運、食品品質和客戶回饋的數據以進行改進。
  定期向高階管理層傳達績效指標和見解。
  每兩週召開一次區域經理會議。
  每週與營運長會面
  
• 團隊領導與發展：
  為門市員工提供領導、指導和支持，以營造積極且有成效的工作環境。
  鼓勵團隊合作、協作以及持續學習和發展。
  認可和獎勵傑出表現，並在必要時提供建設性回饋。

Benefits:
✅EPF, SOCSO, EIS
✅安Cakes 員工免費生日蛋糕✅Staff Purchase Discount 員工購買折扣✅Festive Angpao 節日開工紅包✅婚喪假期Wedding and Funeral Leave
✅產假Maternity Leave

Production Manager Job Scope

• Production Planning:
  Develop production schedules to ensure timely delivery of products while meeting quality standards.
  Coordinate with other departments such as procurement, sales, and distribution to ensure seamless operations.
   
• Recipe Development and Standardization:
  Work with pastry chefs and bakers to develop new pastry recipes or improve existing ones.
  Standardize recipes to ensure consistency in taste, quality, and presentation.
   
• Ingredient Sourcing and Inventory Management:
  Source high-quality ingredients from reliable suppliers.
  Maintain inventory levels of ingredients and packaging materials to avoid shortages or overstocking.
  Monitor ingredient costs to ensure profitability while maintaining quality standards.
   
• Production Supervision:
  Oversee the production process, including mixing, baking, decorating, and packaging.
  Ensure adherence to food safety and sanitation regulations.
  Supervise and train production staff to maintain high standards of quality and efficiency.
   
• Quality Control:
  Implement quality control measures to ensure that all products meet company standards.
  Conduct regular inspections of production facilities and equipment to identify and address any issues.
   
• Equipment Maintenance:
  Coordinate maintenance and repair of production equipment to minimize downtime.
  Ensure that all equipment is properly calibrated and functioning correctly to maintain product consistency.
   
• Cost Control and Budget Management:
  Monitor production costs and identify opportunities for cost savings without compromising quality.
  Develop and manage production budgets, including labor, ingredients, and overhead costs.
   
• Team Management and Leadership:
  Lead and motivate production staff to achieve production targets and quality goals.
  Foster a positive work environment that encourages teamwork, creativity, and continuous improvement.
  Handle staffing issues, such as scheduling, performance evaluations, and disciplinary actions when necessary.
   
• Regulatory Compliance:
  Ensure compliance with local health and safety regulations, as well as food safety standards.
  Keep abreast of changes in regulations and industry best practices related to food production and safety.
   
• Customer Relations:
  Collaborate with sales and marketing teams to understand customer preferences and develop new pastry offerings.

Benefits:

✅EPF, SOCSO, EIS
✅13th Month Bonus
✅Public Holiday Replacement
✅Annual Promote and Increment Opportunity
✅Typhoid Injection and Food Handling Courses Claim
✅Petrol Allowance Claim (T&C）
✅Accommodation Provided (T&C)
✅MC Leave